Javier Quero

Review of Volkswagen Finance S.A / Volks...

Fatal.

Fatal.

- Telephone assistance (91 427 99 03) is not there nor is it expected. Nobody attends you. It always skips the recording indicating that they are saturated.
- They do not comply with the indicated hours (9:00 a.m. - 6:00 p.m.). I tried calling once around 4:50 p.m., and I missed a recording indicating that it was after hours.
- The customer service by email, just as painful. Emails pack them with evidence and they answer you with evasion, reluctance and without any solution. Of course, emails with only 5 lines, they will be tired of how much they work ...

In summary. Non-existent and totally inoperative attention. Regrettable. We clients do not deserve the terrible customer service received by these poor professionals.