Vodafone Group - London Reviews

The headquarters of Vodafone has been in Paddington for many years. There is also a shop in the building. To be able to buy something here, you have to register as a customer at the reception. The vendors and front desk staff are very friendly and accommodating. Otherwise there is no customer traffic here. Visitors also do not come to the floors, as security is very important here, as in other companies. The surrounding area is quite interesting and invites you to relax. Anyone who is in Paddington, should extend his walk. I can only recommend.

Vodafone his continuously committing crime against us, on 2 occasions they cancelled our scheduled our connection date without our permission and this time on 3rd sept 2018 they have disconnected our broadband and scheduled a connection date after speaking 3 hours but later i learnt from Mr Andrew Mann that our re connection is been cancelled again. He promised to call me after 5 as i was working before it and even promised that he will call till i receive, rather he called around 4 twice and he schedule call back after two days without my consent. He sent a text on 13th around 19.17 pm that he will call and never called. Vodafone sent a router but sent to wrong address and i get a text that your parcel is been received by Lucy!!!!so who is lucy? Vodafone has breached contract by disconnecting broadband, if we had done this than they would have forced us to pay us early termination fee. They breached our privacy by disconnection broadband without informing us and very funny thing is vodafone is sending us email at 11.46 am on 3rd Sept 2018 that they are sorry that we are leaving them only after speaking for almost 2-3 hours from 8.20 to 10.30 that our connection is disconnected . Again their agent called me 15th sept saying that my connect date will be 29th sept not 18th which their agent gave on the 3rd. This is the fourth time they are cancelling our connection date, 2 times before connection and 2 times after disconnection. To make clear, on 25th feb2018 we receive 22nd march 2018 through email as confirming date of connection and activation which was cancelled, booked 12 april and even that was cancel. on 3rd sept 2018 they gave 18sept as reconnection date which cancelled now and booked 29th as connection date and this time their representative even said that this date can change.

I requested on 3rd to gives some alternative for internat and i even sugested mobile wifi which our whole family could you use, but they said they cant give that and i have to buy that. so they forced us to use our phone as hotspot and gave 50 gb data on two device but our other family members could not use wifi without us. Since we have to keep our phones charged continuesly as hotspot consumes power that led to damage our two new phones as our phones are been over heated. As i use my internet to work from home, sudden disconnection of internet caused me financially.

I have filled a case and i hope i filled it properly. I wish that i win against this harassment. God knows when our household will be able to living like normal household with broadband which is the new way to connect with the fast changing world. Vodafone is good network, may have good buildings but i am sure there no good employee as mistake happens once or twice but with us its fourth time and they don't care.

only visited for a seminar but looks a great building

I recently gave a request for mobile number portability.

I was a happy airtel customer. But my friend suggested getting the number ported in Vodafone.

My airtel number has been disconnected because it has been ported in Vodafone. But from last 3 hours, my Vodafone number has not been activated. I am missing some of my important phone calls. The worst part is that there is no one to help me out. I made the call on 2 numbers available on google. But I m very sorry to say that I didn't get any good response from either of them. First one was ok , but the second one was the horrible.

At least on the very first day, you guys should make some good impression on the customer who is coming from Airtel which is number one service provider in India.

I asked him, in fact, begged him for help, but he simply refused to help me, saying that nothing can be done. The only work done by your call centre foolish employees is to redirect customers from one number to another. The agent name was ShahAlam, who made me in a situation to write this complaint in midnight.

Being such a big brand, please take care of customer service department. On the very first day of using your services, I was totally unhappy with the behaviour of the fellow sitting there.

A strict action should be taken against these guys.

One kingdom place Paddington. Vodafone group offices there. It is conveniently located close to Paddington station (within walking distance) as well as really close to Sheldon square which has many stores and amenities and right next to it is the novotel hotel Paddington. This makes it really convenient when you are going there

Educate your staff !! They don t know what Internet in the car by Vodafone is. How can you introduce a feature and your retail staff can t help their customers? How do you introduce a feature and your customers know before your employees?? Is this the new way you guys are doing it ??

If you can t educate them, replace them.

P.S, Went to intu Watford branch.

Bye.

Now on wards you will loose you customer's in india Due to Irresponseable of you CEo And Coo and Appellate and nodal of karnataka,made big fraud with my number still im getting response already 2 months completed,every year one or the other problem from karnataka vodafone,all officer will treat customer as there slave,sure you company will suffer in feature

distrusting with the way they deal with complaints. . . . . .

Working here is an experience in itself! Love to be a part of the Vodafone family!

A very good telecommunication provider in the UK area. Friendly service, easy cooperation. Full high speed Internet 4 and 5 G in GSM standard. Easy start contract, the possibility of negotiating payments. I'm happy.

I traded my phone to have the money in my bank account. Nearly 1 month no Money. I did called back the trade department, they told me the money will be in my account by the 1st of may. Called back they said by the end of the week. On friday i called back the trade department they said i need to wait until the 10th or 14th of May. It supposed to be 10 days to be in my account. Waste and never trade again my phone

MYPRESTIGEOUSFAMILY FATHER MUNIYANMILITARYMEN MOTHER SUNDHARMMAALU ELDERBROTHER SIVAKUMAR ALIAS GURUMUDHALVAN MSC MATHEMATICEANER

Greetings and good after your attention that I suffer from a severe and chronic problem in the Internet in Alexandria, Egypt Sidi Beshr Mohamed El Serafy Street from Mohamed Youssef Ghaly Street in front of Sidi Beshr fire and talked many times with the company in Egypt without success and have installed a device since 4 years Last two years ago, another device called CELFi was installed. The results were good and returned to be very bad. First of all, every day, the customer service called in vain and everything they did was reset for the system by them and the net worked for a day and came back again as he was back Alaa service again and finally contacted an administrative employee The network service to give them my data after you asked me when download speedtest program to know the feedback from the program to display the network service has been reported for a long time ago that it is impossible to establish a tower to cover the place only after several years, what do you think of Vodafone Egypt

Zero stars, but google wont let you. Please do not use them for anything. They are awful. I have had two bad experiences with their service and would never recommend them to anyone.

Very poor service. Team can't support without manager present and push you to their online team. Quick to make a sale, slow to provide support

Thieving tax dodging scum. Another crap British company with hidden charges, small print theft, no email addresses for customers, lying staff and moron directors

On hold for over an hour then cut off. Have been trying to cancel a contract since September and now being overcharged,
As they messed up on new contract. If you do manage get though then you get passed round like a game of pass the parcel.
So if your a business and offered a good deal then don't do it as your loose business spending all day every day trying to sort any problems out. Stay away from Vodafone worst customer service I've ever known.
How hard is it to cancel old contract of 2 business phones and get a puc code for one of them!!

Rubbish service, zero responsibility. What they promise they do exactly opposite. I do not recommend to any one

Don t ever take a combined handset/plan deal with Vodafone.

I have two contracts with them that I took out in September 2016. At some point THEY CHANGED THE EXPIRY DATE ON EACH from September 2018 to September 2020!! - meaning I was locked into my plans for an extra 2 years.

I pointed this out to them when I noticed it recently, but they cannot explain why they were changed and refuse to fully compensate me for the amounts that I have overpaid, as I would either have gone to a sim only deal or taken a new phone on the normal expiry date.



TOTALLY DISREPUTABLE!!!

Absolutely the worst ever customer service guaranteed to waste 2 hours of your life trying to sort anything out and still end up back where you sstarted

Ordered a tablet a couple of months ago witch went missing in transit witch vodafone admitted liability and send out another tablet witch I received but didn't cancel the original contract and passed it on to ardent collection agency chasing money I dont owe Vodafone don't want to sort it out and keep saying the same stuff over and over again so you will be losing a customer of 3+ years

Nice office, cafe is a little basic, but has coffee

Still trying to cancel a broadband service more than a month after I called to cancel. I've got the head of customer services telling me it was successfully cancelled yet I'm still receiving threatening emails regarding an unpaid bill covering the period since cancellation. These guys couldn't find their brains with a map and a compass!

Spent 11 years with 3 which admittedly was not good to begin with but I left 3 when the network went down for 2 week in my area and they did not want to compensate me for this . So when I see Vodafone braggin on TV how good their coverage was I swapped over. That was the worst thing I ever done, I rarely had reception where I live and when I did get reception the length of time I waited to be connected to the other number was ridiculous.
So I call up customer services and I'm left waiting on hold for 35 mins waiting while the adviser to talk to technical who then advises her they is nothing wrong in my area. GET STUFFED VODAFONE SEE YOU IN COURT!!

An impressive design complemented by functional furnishing in very good taste. In short, a very nice workplace.

I am existing customer,just wanted to take a broadband & Landlane,person on the lane refused to allow me to speak to the broadband team.
I explain number of times that I want to take a broadband and I want to do it now but he said no one.
This type of person shouldn't answer calls.

I went to see Malala at the Vodafone head office. The head office is a nice place with see-through lifts

Fabulous campus ! Very modern, I loved the fact buildings are named after great Scientists such as Babbage, Faraday .. state of the art technology. Great facilities. With Park and highly accessible by Vodafone Shuttle or taxis. Free food and drinks on site. Very modern workplace, cleaned throughout. Amazing location close to hotels and town centre. The fabulous country side enhances its beauty and provides a haven like workplace. The Employees are very welcoming. Thank you Vodafone Group.

I have been using vodafone for years but since last 6 months i have been facing a lot of network issues inspite of so many complaints and mail i have got no resolution all the company is doing is befooling me and from last two days they have even restricted my services and asking me to pay even if i am not able to use any services . Pathetic services and staff too . They think the customer is fool and 1 person cannot do anything. I have made 100 of calls to the customer care have mailed to all the departments in the company but they dont even revert they are simply ignoring now . No matter what i will now go legally as well against the company but will definitely highlight it no matter what it takes.

Switched from BT to Vodafone broadband recently. Complained about slow speed and Vodafone quickly resolved the speed issues. We now have fast and stable broadband at the upper limit that our line can handle. It s so fast and stable, and far cheaper than BT! Never going back to BT - they are a Goliath and a big headache.

Cancelled my account and was told over the phone that no more payments would be required after I paid whopping cancellation fee. Two months later...a bill, with an extra fee for late payment! Unbelievable. As frustrating as you'd imagine

Went for a mentoring session there and loved it. Great staff and service plus a beautiful modern building

Yes need some one from Vodafone to contact me because you cut my service off for no reason how can I call you back so their will be a some one I can talk to and where are the main office in London

Complete di***s who will apply incorrect charges to your account, transfer you to the wrong people and rude and also can't even check my bill as they say billing profile is down on my account but they still want me to pay.

The customer service is the worest of the worest and it is rated worse then EE by Ofcom.

The idiots at head office won't help at all this isn't a good company to work for they don't care about their customers.

for a global communications company they have an appalling way of communicating with their customers.

Made a complaint about a rude CST who made my ill wife cry, put a complaint in, get told I need to supply a copy of passport via an undecured HTTP website with that information.

So wrote the complaint and sent it to customer services, they phone my ill wife with heavily compressed VOIP and they just hung up on her when it clear that the compression was too high.

No wonder the CST's are as rude as they are as they know nothing will happen as getting a complaint started is next to impossible.

Corporate head office with no access for the general public.

Fantastic modern building, no far from regents canal, just 4 minutes walk. Really nice open space to eat on open areas and many different restaurants, bars and coffee shops .

Good reception. Use to rate them 5 stars but over the last couple of years things have changed. 2 stars. Very disappointed in the service. Will be moving all contracts else where.

WORSE SERVICE PROVIDER IN THE WORLD.............
GUYS DONOT USE THIS SERVICE PROVIDER SIM CARD BECAUSE IT DOES NOT GIVE ANY RESPONSE TO CUSTOMER.

Best way to give feedback: your AI-telefone-customer service may be super digital, but super disabled. A reason to never get any kind of contract with you again.

Vodafone have the biggest bunch of lying deceitful robbing managers going out of all company's that i have had to deal with.
Nearly two months of promises from 5 different managers and moneys removed from my bank, still not sorted not impressed at all.
Low life scum the lot of them.
Typical you are even forced to give them at least one star before you can post

Vodafone Group office, managing commercial activity across 22 local markets and 60+ partner markets. On floor 5-8.

I have never seen a company with such a lack of customer care, One simple issue is taking weeks to resolve and now I found that after all this time, they claim they do not even have it logged as an issue! Please do not subscribe to any contracts! all the rest is better!

I would give them 1 or none stars at all. For six years they haven't improve their services. Every time I want to change a contract or something else, I know there will be a problem. This company does not invest in their staff training. People working for them are not competent. Their system is rubbish. My husband bought online a new phone and went to the store to take it. They told him they did not have the phone. He cancelled the order but now his phone is not working because person who did the cancellation closed his line. Or the system decided to do so. It does not matter. The thing is he can use his phone. That happened after Christmas. They can't even find his account. what can I say! Some people live on billions we provide against their poor service and understanding how things should work. Shame!

Great building full of company offices, Vodafone is the main tenant and headquartered here.

Very bad company lost a customer of 20plus yrs telling me they will contact me back never has im the one who keeps having to calm to b told 48hrs the y will contact me in never have I called again they said another 48hrs yet again lied to this company is the worse around lies lies lies

I bought a Nokia 3310 pay as you go via Vodafone online system as a present for a friend on 19 Jan 2019. The phone was not delivered after 3-4 weeks. I tried to check delivery status via the website which did not work. I tried to ring More

I went to this amazing place for a mentor meeting and what can I say . It s amazing and so beautiful and inspiring . First when you walk in you re greeted by a beautiful view and then as you go to the visitors check in test there is some amazing inspiring paintings of black female astronauts that really represent the protected characteristics which is important in this working day when working for gender and just general equality. Then the offices are always so clean and it s just an amazing well looked after healthy working environment. I had a mentor meeting here which Vodafone sponsored which btw is amazing that they re Doing their bit to help and inspire youth and specifically young girls in such a male dominated workforce !! Also went into a talk about 5G and I just think it s amazing what these company s are doing that s really just going to change the world as we know it ! Our world is excelling so fast and it s amazing

I interviewed for a vacancy for a senior strategy manager but on attending the interview it became apparent that Maria Nikolitsa Head of Strategy for Unified Communications and Connectivity, just wanted free strategy consulting advice because she was struggling to create a strategy herself.

totally pathetic customer service!

I would give zero stars if it was possible!

Vodafone need to start sorting their customer care side of their business out, they are more interested in offering the earth to new customers and forgetting to look after the customers that have put their business into the position it is in today.
Well they wont be getting anymore of my hard earned cash, just shows you what they are like when you have to get Ofcom involved for them to shift their arses out of their chairs.
That rating is correct a big fat zero stars, anybody thinking of using vodafone for broadband stay clear and do not touch with a barge pole.

Vodafone its time for u to start checking people reviews online for better service for your customer Vodafone have very slippery shoulders and I for one hope the regulator does force all of the providers to share their services where coverage for other networks you are using is absent. That way consumers can make use of Vodafone technology/service where no other provider has coverage without having to sign into a contract with a faceless company who, once the 14 days are up, don't give a monkeys about their customers, or your experience.

Great place, Paddington Central. Activities all around..

I'm currently using an iPhone 5 after by new iPhone got stolen. However, since the theft, I'm not getting any messages which are sent to more than one person. Apple have checked my device and in my iPhone and also used a store iPhone and incurred the same problem!!! Go to Vodafone and they say it's Apple despite two different phones reporting the same fault with the Network. The weekend girl couldn't simply be arsed. Great customer service. Stay away

Consistently poor in pretty much every department, why on earth am I still with them? Roll on the end of my contract.

Frustrating stressful!!! 6 months and still trying resolve a complaint.... You have lost a customer this year with 6 lines... Honestly, even writing this review is making my blood boil!