VIP Animal Care Review

The staff is efficient. They were able to get us in the next day, our puppy got her shots without the pressure of more exams, and their prices are the best around!

My Maltese was a patient here for 6 years. In all of that time, we were never told that she had a heart murmur. Presumably that's because they missed it.......for 6 years they missed it. I took her in on Friday, June 14th for her annual vaccinations. Dr. Flanders didn't listen to her heart or lungs, only came in with her shots. He then asked me if there was anything going on with her. I told him that she was drinking a lot of water and peeing a lot as a result. I had mentioned this to him the last time she had been in and his response was if she was peeing a lot to not give her water during the night.....so basically I was blown off. So I said something about it on Friday. He said if I wanted he could check her urine and I said absolutely because I want to know what's going on. He came back and told me she had a bladder infection so he gave her an antibiotic injection and I got additional meds to give her starting in Saturday. I gave her the prescribed meds as directed on Saturday. Sunday morning at 5:15 am she was showing very labored breathing and had a choking spit up episode. We kept an eye on her and she wasn't getting any better. Our first thought was that it might be a reaction to her meds. My husband ended up taking her to an emergency vet by 8:30 am. By the time he got her there her tongue was purple due to the lack of oxygen. The emergency vet (NOT VIP), rushed her to the back and intubated her and started oxygen. They immediately detected the heart murmur that we were never told about in the 6 years she saw Dr. Flanders. She was having heart failure that morning and had fluid in her lungs. They couldn't get her oxygen any higher than 88% and the normal is 95-100%. Because of how bad the heart failure was by that point, my husband chose to have her euthanized instead of allowing her to continue in that state with a poor quality of life. My biggest regret is that her heart and lungs weren't even checked as part of her annual shots appointment and that Dr. Flanders wasn't able to detect a heart murmur in 6 years of treating her. I feel that if we had known that then that awareness would have played into her treatment and care and her life wouldn't have ended at 8 years old. The emergency vet told us that they felt that the stress of going to the vet on Friday as well as the bladder infection was just so stressful for her that her heart couldn't take it. But again, to have her at VIP for 6 years and them not seeing that and being more thorough in their exams and care is why I'm angry. I feel that this was a preventable situation. I've pulled the records for my other dog and 3 cats and am now going to All Star Veterinary Clinic in Westfield. (And they are wonderful)My surviving dog had a wellness exam today because I wanted to make sure that nothing was missed in his health situation also. They may be more expensive than VIP but my dog's life and well being is worth the extra cost. If you choose to take your pets to VIP just make sure you insist on a thorough examination at each annual appointment. A minimum of listening to the heart and lungs should be expected. Perhaps you'll have better success with your pet's health than I did....if you're willing to take that chance.

What I visited was Tractor Supply, NOT the VIP Animal Care. Previous experience with that facility located in a back corner of Tractor Supply building was with a previous canine we no longer have. The veterinarian spent 7 or 8 minutes total time with my dog and myself, the bill was over $75 for a "treatment" that solved nothing. Experience has shown that most "veterinarian" venues use the emotional attachment for the pets to leverage maximum revenue. A ten minute minor operation can cost thousands of dollars. Just as in human medical industry practices, for humans and any pets, TREATMENTS rather than cures are the "Golden Fleece" of the nationwide business practice. A CURE provides a one-time financial profit, but months or years or even decades of "band-aid TREATMENTS" that cure nothing but lessen detrimental effects are the ruling philosophy. As a result, cancer will NEVER be cured, virtually all terminal illnesses will never be cured, but TREATMENTS that cost everything a family has will be pre-eminent and the rule of the land.

I am very satisfied with the care that VIP Animal Care gives my dog Bella. Dr Flanders is very professional and does a great job. Thank you.

Phyllis

Dr. Flanders is very knowledgeable about out pets. Just a great vet!

Due to COVID-19, they are only accepting curbside service. Both employees that came to my car were respectful. And it took less than 30 minutes to complete the service. Great price. I will definitely be returning to this location for all veterinarian needs.

We appreciate Dr. Flanders so much! He takes time out of his day to go above and beyond helping our herd. He listens to me and provides knowledgable answers and information. He understands people don't have unlimited amounts of money for their animals and educates and gives us the resources for at-home herd care. Being only one of two, that I know of, livestock vets in the noblesville area, I love that he is easy to schedule with and get ahold of. The biggest thing I have noticed with other vets in the past is a sense of judgement that has always left me feeling awful, Dr. Flanders DOES NOT give me judgey vibes and understands things pop up as part of farm life and that is the biggest reason he is my main choice.
I gave the rating of 4 stars only because I would love to see the office accept CareCredit. Though his rates are very reasonable, I sometimes have to go with a vet that takes CareCredit because of finances at the time. But we will continue to see him whenever possible!

I felt safe by them having me wait in my car. They came out to get me and I was put in an exam room. There was not much of a wait on doctor coming in to examine Pearl. Great job done by all of the staff. Thank you

Her dog got her check up got her booster shots and her toenails trimmed, best staff when it comes to vet and veterinarians that I have ever have the privilege to take one of my dogs. Veterinarian is very professional very thorough and extremely nice and friendly!!

They take good care of your pet and always treat you like family Jerry's the best but they're all good

There are not enough stars. I came to Dr Flanders 12 years ago. He has seen all 8 of my cats over the years. With only 4 left, he has helped me through some tough times, with professionalism and care. Never does more than what your pet needs. His staff is so friendly and cares so much. I consider myself lucky to have him as my vet.

Honestly, I was really disappointed about my trip to VIP Animal Care. I just adopted my 6 month old puppy (Shih Tzu-Yorkie, 4lbs) and he was there for his last round of puppy shots. Dr. Flanders was not patient at all with Charlie. Charlie was scared and cried when he got the shots and Dr. Flanders' response was "Have you ever owned small dogs before? Good luck - they are difficult". He did nothing to comfort Charlie and I told him I was about to start crying! Charlie was just another number and we will not be going back. Dr. Flanders didn't remember seeing Charlie in the past (the previous owners took him there), so he didn't take the time to look at his past records of what they had done in March (1 month ago) and he kept calling Charlie a "she". Take the time to know who your patients are before working on them. I understand you see so many pets throughout your day, but that is why you keep records of your patients.

Very personable and knowledgeable staff. Will be recommending to all friends and family.

The doctor was great, he seemed to have knowledge and a heart. He knew exactly what he was doing. I will definitely be returning. Staff was also very friendly and supportive.

Love this place. I think we found our new vet! The staff were great, extremely friendly, and very understanding of my pups situation. They were attentive to Ozzy, my 11 year old cattle dog. His teeth look fantastic! Thank you!!!

Great vet and amazing staff. Prices are fair and you don t feel like you have to take out another mortgage for awesome care. Direct and to the point which I love but still has great bed side manner and my dogs love them!

We always enjoy bringing Tucker for his check ups! Quick and friendly service. Keep up the great work!

I cannot say enough about this clinic. The doctor and staff are absolutely incredible. My Lab George was hit by a car and they got him right in. They took such incredible care of him and now a week later George is already able to walk up and down stairs with his splint on and gets around very well on flat surfaces. I will never go to a different Veterinarian again. This team is the absolute best around.

Dr. Flanders is wonderful. He performed surgery on Callie Mae and reassured our daughter that everything would be fine with her.

Excellent customer service and superb office staff!

Dr. Flanders & Dr. Skillman are exceptional veterinarians-as well as their staff. They truly saved the lives of our dogs. We highly recommend VIP Animal Care and have been telling all of our loved ones who own pets to switch to this wonderful clinic. Thank you and God bless.

Took my dog in because he wasn t walking very well and hurt. I give the vet full permission to do xrays and blood work. Says my dog had pneumonia and gave antibiotics and charged me 350$. A month later on antibiotics and other meds and my dog is still struggling to get around. I go to another vet for X-rays and find out he has a torn tendon. Thanks for wasting my time and money.

I was impressed by how organized the staff was with having to create a safe environment for my pets and me. They are always super nice and caring and take time to explain things thoroughly! Dr. Flanders is an awesome Veterinarian and we will always trust him with our Furrmily members!! Thank you all!

Dr. Flanders is AMAZING. You can tell he has a real talent with animals. A natural feel for it. He s taken care of several of my pets. He s great at explaining things and he s very thorough. I highly recommend him, and the prices are very reasonable.

Such a great place! Very knowledgeable, great staff and doc is fantastic! Highly recommend!

Great place to go. Just took my big boy here and the vet was great. Very personable and listened to my concerns. 100% would recommend

I have been taking my dog here for a while now, but when I called Dr Flanders was out of town (probably taking a much needed vacation) so I had to take him somewhere else for the time being. The other vet couldn't seem to fix his problem (analysis glands) I went back twice and they ended up wanting to do surgery! I didn't have a very good feeling about so I took him back to VIP and Dr Flanders said surgery was not necessary ( which I had suspected ) he expressed them, gave him a shot of cortisone, and did laser therapy! All for a lot less than the other. My dog is feeling much better, I will never go anywhere else.

Dr Flanders is the best in keeping your pet healthy

Dr Flanders is great with all my animals. Open clinic hours for the last second need as well as appointments. Very reasonably priced

Have taken all of our family fur babies here for over 10 years. Great place and staff!

The staff are friendly and helpful. Dr. Flanders is very professional, thorough and listens. I will never use a different veterinarian. In my book he s the best!

Dr. Flanders is the best vet for our array of animals. He handled care of our dogs (including one with cancer and two that are aggressive), cat, and if we had an emergency with our flock of chickens he could handle that. I recommend him to all my friends and family. He is professional, knowledgeable, and my animals LOVE him. My dogs have never been comfortable at the vet until we found Dr. Flanders. His support staff is helpful as well.

Wonderful care and service. The vets and staff are amazing to work with!!

Absolutely worst clinic ever! The vet had NO bedside manner, was extremely unsympathetic that we were putting down part of our family, and even exclaimed, "Welp, that's done!" before he was out the door completely... all in front of the children. The office was disgusting, just filthy, and the scented candles we were forced to inhale, overpowering. The staff we came in contact with were not in tune with their job nor could they answer simple questions. They were demeaning and the vet accusatory as if we don't have a choice where we take our loved ones for care. NEVER AGAIN!

This is where we know our furry family members can get the help they need. The staff is friendly and has the family's best interests in mind rather than taking advantage of people when their pets are hurting. I highly recommend them!

I've been coming here for years and I will always bring my pets here! They care about not only the animals but the people as well.

My dog was very ill and I was worried because he had never been ill in11+ years. The staff was super friendly when I walked in. They cared about my situation. The Vet, Jerry Flanders, examined my dog and had X-rays and some blood work done and then showed me the results. They treated him and they gave me instructions on how to care for him. He is coming along better now but he still has a way to go in the battle with pneumonia.

Excellent vet and does great job of keeping appointments on time.

Even though our poor dog was terrified (we adopted her, and I guess her experience was not so great). The VIP Clinic was super nice, very quick (took us maybe ten minutes) to get all the shots and updates she needed. I would recommend this place to other for their politeness and quick service.

We love our vets office! Dr. Flanders is the best. Highly recommended!

We love VIP! I have never been to a more caring, compassionate, honest and professional office. Dr. Flanders and his staff are exceptional!

If you love your pet-take them to VIP!

I have taken my dog to Dr Flanders for almost three weeks in a row for an on going issue. He has been very attentive and caring both for my dog and for me financially. I cannot thank him enough for his professionalism and generosity!!

The staff are always friendly and helpful. Dr Flanders is great.

We've started bringing our goats here and have been very grateful to find a good farm vet in our area! They take great care of them :)

Dr Jerry and his staff are great! Always caring and concerned for their patients and families.

I am trying to get the word out to as many people as possible, so that no one else has to go through a similar experience should you choose to use this vet.
3 weeks ago, we had to make the extremely difficult decision to euthanize our 15 year old beloved jack russell, whose organs suddenly began failing and was in misery. 3 different office staff, including Dr Flanders himself said we would receive a ceramic paw print as a memento of our dog via mail. One of the administrative staff also went into detail with how it would be painted and decorated for us.We were sure to clearly express that we wanted this paw print so there was no confusion on our wishes. However, after waiting 3 weeks and not receiving the print, my husband called the vet to see when to expect arrival. He was told that no paw print was ever taken and that our dog had been cremated and ashes sent to Ft. Wayne....oh, but they were "very sorry."
This is an act of gross negligence on account of the staff at VIP. There is no way to rectify this situation, and we are simply at a loss of having the ONE piece of memory of our beloved dog. PLEASE, make sure you double, triple check with the staff if you ever decide to take an animal here. The staff is highly unorganized and have a lack of empathy for those going through the grieving process. It honestly makes me wonder what they really did with my dog's body, and I regret ever stepping foot into this office.

I had a pleasant experience. The front desk ladies were super nice and friendly. The vet herself was fantastic. Scheduling surgeries is no hassle and as always prices are great. I have a surgery scheduled for my kitty this December and I know she will be in great hands. Highly recommend this clinic.

Dr. Flanders and his staff are great people. A couple years ago we had to put down our beloved. She had stomach cancer of some kind. We treaded her symptoms for months and gave her the best quality of life we could. Dr. Flanders made himself available on several occasions when she needed I've fluids suddenly. He was very realistic about prognosis and affordable. He doesn't sugar coat anything and isn't interested in gouging you. His bedside manner may not be what some people expect but if you want but he gets the job done and isn't heartless.

I can not say enough good things about Dr. Flanders and his staff. I saw several vets for my rescue Pom Maxwell, who is an insulin dependent diabetic with epilepsy. I knew I found the right one after meeting with Dr. Flanders. He took time to not only listen to what Maxwell was experiencing but explained in detail treatment modalities. Since being under his care, Maxwell has maintained normal glucose levels and has gone from daily seizures to none in 8 months.
My oldest Pom Peaches who was 15 had been battling agressive cancer. The entire staff was warm, courteous and totally understanding through her battle. When it was Peaches time to go, they immediately got us in on one of their busiest days and helped us say goodbye with great compassion.

Best, honest, and caring vet in my town!!! My dogs don't like going but the staff are super great with them even if my dogs give them attitude from time to time lol! I have family and friends that use their services also!

Very please with the care my dog (Lulu) received.
They even secretly clipped her toe nails, which are very hard to do.
Thank you!

This was the worst experience I have ever had with a vet. The vet was rude and impatient. I have a very nervous cat and she did NOTHING to help soothe her. Unless, you consider aggressively covering her with a towel soothing. I tried to hold my cat, Theta, as she gave her shots. The vet tech then aggressively grabbed the back of my cats neck, not exactly soothing. My cat then peed on my lap out of fear. I mentioned this and the vet rudely said, "there is nothing I can do about that." Which, I am aware of and only said that to make YOU aware that you man-handling my cat is NOT soothing her. My cat then ran to the corner of the room, when I tried to pick her up, she was so scared that she bit me. Again, I am okay with her biting me, as long as it's not a member of the staff. The vet then rudely told me that I needed to go get first aid immediately, which is fine. What I did NOT appreciate was hearing your staff shoving her into her kennel, I walked away hysterically crying because I could hear the screams of my cat. I will NEVER be returning to your clinic. My cat and I are still traumatized about this. I can never get her screams out of my head. She has barely moved from the bed since I got her home. I am so upset and will encourage everyone I know and love to NEVER bring their fur babies to your clinic. The only bright spot was your employee, Ashley, taking the time to console me. She seemed to be the only person to show any sort of compassion.

Horrible experience. NEVER TAKE YOUR ANIMALS HERE!!!! Super young girls work here....not even sure if they re qualified. There s no communication throughout the clinic and I waited for an hour after my appointment time. Flanders does not care about your animals and doesn t check vitals at yearly appointments. I will never bring any animals here again!

Love our Vet office! Always, very knowledgeable, friendly, caring staff that educate you on the animals when needed or wanted. They always take time with your animals and you don t feel rushed out the door.

The staff here is nice and shows the love for animals.

Dr. Flanders is patient, kind yet straight forward, and efficient. Ill never go anywhere else

I am a dog breeder and trainer. I have been to most of the Vets in the area and this Is my primary vet health care provider. His pricing is the best I have found. I would highly recommend him especially for new dog owners that have questions and need advise.

Dr. Flanders has cared for a couple of my dogs, for about a total of 15 years. Knowing that no one s perfect, I take my pets in with no health expectations, other than their annual shots and...since animal can t speak words directly, I take notice of my dogs behavior when Dr. Flanders enters the room, and my dogs are generally happy to see him. Now, as for the staff of girls up front, greeting, there s only one that seems a little unfriendly. As for the appointment time and schedule, it can be a bit long, however, someone could be experiencing a hard time with their pet and additional care might be needed, and that s understandable. Who knows that could be me and my fur kids one day and I hope someone shows me and the Doctor a little consideration.

I d give zero stars if I could. I d honestly rather light myself on fire than EVER take an animal to Dr. Flanders again. I had an emergency situation and this was the only vet I could get into, but if I had known I d be met with the most heartless, unsympathetic and cold staff and Vet, I would have found a different route to take. I ve even discussed the way my situation was handled with other vets who have been totally disgusted, but not surprised, with what happened. Save yourself the time and hassle and go somewhere else.

Dr. Flanders is extremely helpful and explains the pets issues to where you can understand what is going on. His staff are also very knowledgeable and helpful with deep compassion for the pet and owner.

From the moment I walked in the door the first time, I was convinced my dogs would receive great care at VIP. My emergent needs were met with a common cure that worked! All my questions and concerns are answered with options and not dismissed. Thank you to all your staff!!

Very nice people and good help with all my questions

Go there all of the time staff very friendly and Dr. Flanders is wonderful.

Kind, caring, wonderful people and a visit doesn't wipe out your life savings! So happy I found them!

The friendliness of the staff, knowledge and services were wonderful. No frills = less expensive! Thank you. It was a great first experience.

We have been going here for several years now. Dr. Flanders is wonderful and so is the staff!

We have been taking our dogs, cats and bunny to VIP for years now...I'd say since probably 2005-ish. What I tell everyone when recommending Dr. Flanders and his staff (which I do often) is that you don't have to be afraid to take your pet here. The Doc is very realistic, and doesn't try to push hundreds of dollars worth of tests on you, or make you feel guilty about what course of action you choose. I think this is very important, because I know the anxiety of how much it may cost can sometimes postpone getting a pet to the vet. Additionally, the staff has always been very accommodating, and have been very kind-hearted when we have lost a pet.

As a 10+ year customer, I value the great service and great staff of VIP Animal Care.

Dr. Flounder and all staff are amazing.
Exelente service, exelent prices!

Dr. Jerry Flanders is a great vet, he listens to what we think then tells us what we are dealing with and our options. I truly appreciate his knowledge and understanding of animals. Nice staff, love the new benches in the waiting area.

I love VIP animal care. It is easy to get an appointment and the prices are good. They took great care of my senior dog. Now I have a younger dog and their services are still top quality.

I've always had a great experience here. They are very reasonably priced, especially for vaccines and the staff is always friendly.

Friendly pet care. Great knowledge of animals. Very clean.

Dr Flanders and his staff are amazing! Between my sister and I we have 8 animals, 5 big dogs and 3 cats and we take all of them to VIP. Our animals are all rescues and most of them have some serious health problems. Dr Flanders has taken on every challenge we have brought in and has come up with some creative solutions that didn t cause us to go bankrupt. We highly recommend VIP and Dr Flanders!

The staff here is so friendly and helpful. Dr. Flanders is very patient and takes his time while he is with me and my dog. This makes my dog more at ease and gives me plenty of time to ask any questions I might have. I highly recommend VIP Animal Care because they really do care.

Always so good to my Ebony. They explain what they are doing and always give me a senior discount!

First time visit and everyone was pleasant and efficient.

My dog would have died if we hadn't gone elsewhere. Do not trust the lives of your pets with Dr. Flanders. Maybe for day-to-day checkups he would be fine, but the low prices aren't worth it when it comes to real health issues.

My dog hadn't eaten and wasn't taking water, and after a day of this, we took him to Dr. Flanders. They did give my dog a quick shot for the dehydration, but after one ultrasound, Flanders declared that my dog had a large tumor in his abdomen and that this was causing the problem. No real encouragement to continue treatment. Nor did he bother calling to check up on my dog the day after this news. (It was DAYS later that someone from Dr. Flanders' office took a minute to call and check on my dog. For all they knew, my dog could have died of dehydration during that time!)

Luckily, that night, as my husband and I were trying to nurse our dog through the night and make him more comfortable, we went to our emergency vet down the street to try and get him on an IV. Imagine my surprise when they offered actual treatment and did NOT act as if our dog was one paw in the ground.

And the kicker? My dog did have some fatty tumors, but the reason he wasn't eating or drinking was because he had eaten pillow stuffing. PILLOW STUFFING, for God's sake. They removed it without surgery, and now my dog is as healthy as ever.

If this case had been left in Dr. Flanders' extremely dismissive and incapable hands, my perfectly healthy dog would now be dead. If you're going to Dr. Flanders, be sure to get a second opinion on things. Or just don't go at all and spend your money on a veterinarian who isn't as quick to write off pets as one would put down a sick farm animal.

Dr. Flanders is awesome his staff is very nice and professional his prices are very reasonable and he will get you in and out of there in a reasonable amount of time.

Dr.Flanders and his team are wonderful! So happy to have a wonderful place like this for my furry family members. Dr.Flanders was there for my family when we had to say goodbye to our precious dog several years ago. He gave us as much time as we needed to say goodbye and we will always be thankful for his kindness and love during that very difficult time. He now cares for our new dog (and cat). We always look forward to seeing our "Vet Family" because we know they will take great care of us and our pets! Thanks, VIP, for many years of great service

A visit to a vet was not in my plans on 7-18-19, but that is where we ended up. We had a bit of a wait but it was more than worth it.
Dr. Skillman listened to my concerns and took care of the issue at hand.
Less than 24 hours later I can see a huge improvement! I have no problem taking my fur-kid back anytime the need arises.

Dr Flanders did a great job with my new puppy and finding out things that we didn t know were going on! He s so accommodating when I wasn t able to make it but he explained everything over the phone! Thankful for him and will continue to come to him for years to come as I ve used him as my vet for 10+ years!