Honestly, I was really disappointed about my trip ...

Honestly, I was really disappointed about my trip to VIP Animal Care. I just adopted my 6 month old puppy (Shih Tzu-Yorkie, 4lbs) and he was there for his last round of puppy shots. Dr. Flanders was not patient at all with Charlie. Charlie was scared and cried when he got the shots and Dr. Flanders' response was "Have you ever owned small dogs before? Good luck - they are difficult". He did nothing to comfort Charlie and I told him I was about to start crying! Charlie was just another number and we will not be going back. Dr. Flanders didn't remember seeing Charlie in the past (the previous owners took him there), so he didn't take the time to look at his past records of what they had done in March (1 month ago) and he kept calling Charlie a "she". Take the time to know who your patients are before working on them. I understand you see so many pets throughout your day, but that is why you keep records of your patients.