Viessmann Italia Review

I always find excellent collaboration and great professionalism. Working with them is satisfactory and a guarantee of results.

The collaborators of the historic center of Venice are not professional at all, two appointments for a preventive boiler installation canceled half an hour before, after a month of waiting,

Disappointed viessmann customer: no support from technicians. The prices of spare parts are impossible! they cost like a new boiler. Electronic boards go crazy after a few years. DO NOT BUY, DO NOT BUY DO NOT BUY

Compared to other Italian brands I have to admit that they are products of a completely different quality. Also as regards the installers, very positive experience: fast and precise in the assembly, competitive prices, fast assistance. So good viessmann and good guys from the Biclima area assistance.

Complete disappointment. Downloadable with installer for 2 years. From how I see it, the problem lies in the materials .... I hope I'm wrong ... but I have black water in the system ....

very difficult to talk to the company and installers

The technicians are very kind and do their job professionally.
They provided me with a hot water kettle.
Unfortunately they cannot understand what the machinery has, which is strange because it is only 6 years old and maybe it is already to be changed.
We have been without heating for 8 days ....

Good evening, I am a customer who wanted to install a wiessmann system consisting of vitodens 200 boiler and vitocell system. Reluctantly I received the news that my trusted technician, Giorgio Piron, is no longer recognized technician. Too bad excellent professional, I will continue to call him for maintenance. Unfortunately you have lost an exceptional reference point. Good job and continue to produce high quality materials.

"Top of the range" product, assistance absolutely not up to par.
They also don't respond to emails.

Bad and bad service is an understatement. From 29 December 2019 we have the heat pump (system paid handsomely) stopped and we have not yet managed to obtain the intervention of a repair center authorized to repair. Incredibly shameful

Sorry for the blazon of the brand but the quality makes it even those who sell you the product. Bought by Sunforever of San Dona di Piave. Experience to forget ..,

Good morning, I had the condensing boiler installed because they had made me believe that it was number one, in fact among the innumerable interventions of failure for other expensive I would have replaced it equal to another new one. I will have saved something in energy costs but I have left many more in repairs.

Purchased a boiler some initial mange but the after sales service is very efficient

This is the second VIESSMANN condensing boiler that I install in my home and I have always been very happy with the product, but the technical assistance is different (at least the one recommended and to which I contacted IDROTEK in Via Coazze in Giaveno - TO)
Maybe they will be technically prepared but from the point of customer management it is not mentioned.
Contact us in person 15 days ago to extend the warranty on the Viessmann VITODENS 222F boiler, installed in June 2018 and to solve a technical problem with the boiler inherent to the outside temperature.
To date, after sending 2 emails, 1 PEC, making a phone call, I have not received any feedback.
I am amazed that a company like Viessmann uses a service network with this poor customer focus.
Given the non-seriousness of my problems, I did not ask for assistance in real time, but at least a sign of having understood my needs and instead "nothing".
I have already involved the Viessmann office in Turin and will continue with the parent company, with a duly translated letter.
Too bad !!!!!!!

Serious and efficient even if an inconvenient x trucks but you can easily get there take the ring road of Verona and it is easily found near the exit x Pescantina immediately after the Garda lake exit on via Brennero

Nothing to say on the thermal side, but great disappointment on the software project and related support. Vitodata100 very slow, now the site is down and the Bolzano office knows nothing about it, the Milan telephone is always busy. And Vitodata says "please contact support" .....

Wiessmann experience to forget !!
We have been involved for two years and the boiler is still not working.
In holding a rubber wall.
No manager to contact, write here, call there and in the meantime we are cold and without hot water !!
A shame .. else than the mercedes of the boilers!
An old boiler of 30 years ago for the time in which we had it in replacement worked better .. then the same inconveniences still unresolved

In 2008 I purchased two Vitodens 300 boilers for the two-family house where we live. Starting from the third year, the boilers reported identical problems, a few weeks apart. Every year, in addition to normal maintenance (always done by Viessmann authorized assistance), we had to pay at least one intervention. We therefore had to pay for an intervention and its replacement every year, in addition to the inconvenience of staying a few days without heating and hot water. The last repair was carried out three months ago, cost 270. To date, the boiler is still blocked due to problems with the electronic board, repair cost 600. I therefore find myself forced to replace both boilers (installed in 2008 !!!) with boilers of another brand. Viessmann never replied to our reports.

Buondi
Company very focused on procedures and not on substance for the Pescantina (VR) site; example following a verbal request to have at least a telephone contact with a manager, etc. to evaluate the purchase of a boiler with system, I was invited to make the request via the website, etc.
I explained that I am not competent in computer science and I asked to speak to a manager (located in germany ...) said this ... all said
In sentesi: response in a very short time given that if you are making the request via the internet

I have not yet had the opportunity to verify the vitodence 100-w boiler but what I have well experienced is the total incompetence of the company in charge of sales and assembly in the area. If the criterion with which they choose their representatives equates to the quality of the machine, I am ruined. A plumber was sent to me for the assembly completely unaware of how a heating system works and the company in order not to cope with numerous damages caused has seen fit to throw it into a dispute by insulting me and slamming the phone in my face. above is the Zero Consumi of Fano.

Hi my name is Nicola and I also have a problem with the Vitodens 100 boiler. It has always had a defect, it switches itself off showing the F4 error, but the authorized company has found a business in my house .. every time it was money that collected without repair. Written the email to viessmann after a few days they told me to contact another specialized center. I am sure that this defect in my boiler is a factory defect, but I will also write to the producers in Germany explaining what happened to me, to make our fellow citizens understand how professional they are.

Poor boiler, I had a 4-berth bean and went for 23 years without heavy intervention, bought Viessman I always have problems, after 3 years the pump broke, pity. Unqualified price quality, service idem.Mancano spare parts, personal rude. Once upon a time Viessman, the good one is now below zero

Boiler clearing: Technical issues unresolved that are repeated over time. inadequate local support, but at the base of the problem is an unreliable product. I am spending a lot of money on failures that no one is giving a reason for. The expectation was high, I thought it was a good brand but I am completely disappointed. I do not recommend the purchase of Viesmann plants.

bad assistance and they don't work and after numerous interventions it is no longer the fault of the boiler but listen, listen to me

Top company! Top service! Top boilers! I needed to make use of customer service and logically managed a certain Sturman S. What can I say, irreplaceable! Friendly and extremely helpful tone. Never a word out of place and very clear and concise, I will return to take boilers just for him!

Beautiful technical training center ...
Visited the offices during a meeting organized between the trade association and Viessmann to illustrate to the condominium administrators the energy requalification techniques of the plants and the modern products available.
Alberto Zardini and all the staff guided us in their visit to their thermal power plant equipped with solar thermal, photovoltaic, cogenerator, absorber, condensing boiler, etc.
Alberto himself acted as rapporteur in the process of deepening the products
The feeling was that of entering a place rich in technical preparation but also of great quality and competence.
I must thank you for the hospitality and care shown in taking care of every detail

A world-leading company for the quality of its products, a very wide range of solutions, characterized by constant research towards the avant-garde for energy efficiency, the Italian division is formed, in the various sectors, by trained professionals, available and dynamic, technical assistance, as far as my area is concerned, has always proved to be a very reliable partner in terms of presence, availability and competence.

A few words to describe Viessmann:
Pure quality.

Over 3 weeks to have an intervention on a heat pump boiler under warranty. It is true that it was the fault of the assistance center, but since Viessman publishes an unexpected decalogue on the site, it is evident that they do not oversee their assistance centers enough. However, Viessman's response to my report came quickly and they were quite helpful.

I have not received the mandatory technical documentation required with the installation of the condensing boiler. The return pump continues to lose water from the day of installation (12/2020). The parent company obviously downloads the barrel to the local installer in Rome who sent / reported me after contacting the national website. Viessmann Italia no longer replies to e-mails, on the contrary, it teases me with one and only reply e-mail, writing that the authorized installer would intervene the next day to solve all the problems encountered ..... I'm still waiting. Bad and good ... at singing stories. Avoid!

As a user I must say that the boilers are designed to say the least by dogs.
Outdoor boiler that never goes under pressure because I live on a high floor, and I cannot intervene with a throttle because it is not there. Programmer with the lithium battery that has run out and guess what! To replace I have to change the entire mask .. more than 400 euros ... I hope I don't have to spend Christmas in lockdown in the cold

experience bordering on the tragicomic, overestimated product, exorbitant costs non-existent assistance, call center not received, embarrassing after-sales service, I have been trying to contact for months, I have a frozen house and the only answer is "send another email"

bad assistance and they don't work and after numerous interventions it is no longer the fault of the boiler but listen, listen to me

Despite having sent a request for assistance via the website to 2 local installers in the square of Verona (12/09), I have not received any contact or proposal for assistance. I am not absolutely satisfied with a company that does not provide any kind of assistance from its installers / technicians. Luckily I was able to fix it through the assistance of another plumber but if I had to wait for them I would have been left for over a week without hot water. Totally unacceptable.

Very bad technical assistance. Unreliable components. I tried to get in touch with a representative of the service waiting in vain to be called back by Mr. Ferrarese or Mr. Bianchetti. I ask for nothing except a reliable technician who will let me work the boiler acceptably two years after installation