VicRoads Reviews

Not a bad location that opens at 8am but to have a staff member standing at the door operating a computer that gives you a ticket is not only insulting but it would have to be the most stupid thing I've ever seen.
Are the staff really that desperate to do something in the office.
Either have a reception desk or have a lazy staff member at the door.
It is very rude but then again so many of Vic roads staff are known to be.
Some are OK but you clearly have the lazy ones that consider it a chore.

I made an appointment two weeks in advance. I arrived for my appointment approximately 15mintues before.

I waited for approximately one hour before being told to re book an appointment. I enquired why or whether or not i would have to pay another fee for booking an appointment and was told I don t know, book it online or call someone.

During my wait, I asked the attendant twice about when my appointment might be - after customers who had arrived after me were having their appointments and was told to kept waiting. The person did not look at when my appointment was or if I had been properly noted until I asked him to.

I am disappointed in the service and lack of knowledge with the VicRoads staff, considering I am very time sensitive. What s the point in booking an appointment.

Disappointed,Very rude behavior from both front office and CS as well,will avoid this place in future.

Amazing! Very efficient process in place and the staff is so friendly. Great waiting area is a massive plus. Great example for other offices.

Really fast, efficient and friendly service. Arrived early, greeted at door and my interstate conversion got completed in less than 5 minutes at the counter (they even let me check my photo) I walked out before my booking even started. Girl at the door seemed a bit bored but we all have those days.

Had a surprisingly good experience here after finding out are car rego was expired. We were prepared to wait but barely sat down, Shaun processed our rego in no time at all and now we can drive our car legally again.

Best office in Melbourne! Lovely staff and so helpful!

The whole process took me less than 5 minutes, the staff was friendly and cheerful.

Fast service and friendly staff. Good location near to offices.

Great service and extended opening time a bonus! Only drawback is they don't accept CASH

Very good customer service worth the banks, Telco's and other government departments follow

It is not fair to make someone wait for more than an hour, while many other walk-in queries came in after you being served just because your query is not an easy quick one! If there is no one knowing how to serve a particular request, you should be able to tell the customer to come back another day otherwise honor the queue!! Nobody even were willing to help me with estimated time to wait!

I had a girl named mariam served me today and it was horrible. She was rude and lazy in explaining the details to me. I definitely will not be coming back here.

Rude. No help. Trying to ask reasonable questions, counter lady kept talking over me and not letting me speak. Very rude. Also, why are you trying to charge 10$ for a list of points. This should be freedom of information to the licence holder.

Fast and efficient service. Glad to see all the revenue earned by fines and regos etc are being put to good use. Even the help line on the phone is actually helpful. All other government institutions should learn from VicRoads.

Service was much faster than a regular Vicroads. The woman that helped me, Nina, was lovely, and the atmosphere and decor much nicer than a regular Vicroads office.

Great service! Efficient and friendly very surprised

I turned up at peak hour traffic and was stressed with having only 15 mins until VicRoads closed and I had parked in a carpark with only 10mins parking. When I entered I was greeted with a wonderful smile and sat down to wait less than one minute. My vehicle was transferred in as little time and I was on my way. Thanks Vic Roads you are great!

Staff very helpful - had to get my rego transfered - in and out in no time - great location as well.

After an unfortunate experience at the Carlton branch, I was directed to this branch where I received phenomenal service by Mark and Simone who went above and beyond to assist me with my Interstate Vehicle Registration Transfer. The facilities and services here are fantastic and the staff are friendly, helpful and understanding. Thanks also to Alex (Customer Service) for pointing me here!

Well organised, friendly and professional service. Thanks!

Omg this place is amazing (ok I know it s weird to say that for a government department). The service is so friendly and fast, a huge departure to VicRoads in carlton 10 years ago, where I got given the wrong info, they got my name wrong and there were hoards of people. These guys at the hub has two concierge who help answer quick questions, direct queues and everything is just so fast and efficient. Staff are laid back and not grumpy. A huge thumbs up!

Posting one star for accessibility in main waiting and service area: one A2 sized screen in the corner of the room displays the ticket being served next, these notifications on the screen are about a5 or smaller, difficult to see from any distance in the room if vision is not 20/20. I thought there might be an audio accompaniment in which the number would be called out to make up for this issue but it isn't the case- there is a tone that sounds but it isn't very loud- about equal to the hubbub of talking people in the space and equal or less to the sound of the auto sliding doors at the entrance.

Friendly staff, efficient and professional service.

At 5 pm on a Friday I was in and out with a renewed licence in 5mins.
So convenient for CBD workers!

Too much slowly service. i was waiting for 3hours.rude no help

Today I had the worst customer service experience in my life, basically the Indian lady (counter 9) wasted 3 hours of my time, then she said I cant do anything for you, I'll I wanted is to transfer my nsw license to vic license. Unbelievable, she didn't even say sorry.

We only help people without appointments if it s not busy
There s no one else here
Yes but we close in 5 minutes
Good luck if you have a 9-5 job and don t work in the city. Maybe open Saturday mornings?

Nice place, but simply can't handle the demand at some times of day.

amazing ppl and staff got my L license 97 out of 100%

The guy at the door was SO helpful and friendly. I left thinking I was somewhere else, not VicRoads?!

MORONS! Asked me to sign a piece of paper without letting me read it. When I refused, they hid the paper. What, are you asking me to sign off my life? Filled with corrupt idiots who think too much of themselves...I hope the government cleans up this filth

Was out before I even sat down! Left work early, a lunch break would have been more than enough. Very efficient

I arrived to the office and parked only to find a meter that already had 30 minutes paid. Being from the US, I expected a massive wait and debated feeding the meter for an hour or two just to be safe. Instead, I entered the office and was helped almost immediately. The staff member, Jess, was super friendly and informative. I would definitely recommend this office to everyone for fast and friendly service. In and out with my issues resolved in less than 20 minutes!

Can't believe this is a government department. I was in and out in 60 seconds with the forms I needed and having clarified an legal enquiry with the concierge (he showed me in the document where it gives the answer). The guy was a gun. Didn't get his name but give the bloke who was working there at 9.45 this morning a raise!

Unbelievable - the best experience in a motoring office in my entire life. I was in an out within minutes. Ryan was helpful and fun with his quirky sense of humour. Being open to 6pm is also very convenient for us 9-5 workers.

Went there to renew my driver license. They sent an expired license to me which was miserable enough, and i waited for half a month still haven t got the new one. The worst thing is No One take this thing seriously. Sad for your service.

The friendliest staff
Soooo helpful
Especially
Waheed Thankyou
Everybody

Good facilities and very prompt service with friendly staff

Amazing friendly staff. Prompt and efficient service.

Twice now my replacement ID has not come in the mail(for whatever reason, I blame AUS post) and now I am off to Hobart in a few days and from there I am overseas for 18 months. Went in and explained that I needed a new one sent to an address in Hobart but I was told it was dispatched and would come sometime next week even though it has been 13 business days. I guess I just have to come back again on Monday or Tuesday again to let them know it still has not come. Last time I went I was amazed with the service (was served by a young lady with blonde hair) but today was nowhere near that (was served by a young male). Feeling annoyed.

Very nice and helpful staffs. Waiting time is considerably shorter than other vicroads

Maree helped me transfer my licence. She was very sweet and helpful. Very fast process.

This city of melbourne VICROADS ARE VERY BAD SERVICE NEVER GO THERE AGAIN ALL STUPID PEOPLE

Went in for a licence renewal with a new photo - waited, paid, snapped and out within 7 minutes! Arrived at 5:45pm and there was hardly a queue. Friendly and efficient!

My experience was amazing, I had had issues getting my vehicle registered at other offices. I came to hub@exhibition and was served by Mark he is truly a great asset to your organisation. Best experience ever. Thanks VicRoads!

Very modern and clean office. A staff member was just inside the front door to help me to where I needed to go. I had to wait about 10 minutes to be served but the seats were very comfortable and the environment very pleasant. The staff member who served me friendly and efficient. Well done VicRoads.

Agum greeted me the minute I walked through the door and provided me with the correct ticket. I waited about five minutes, was helped by another friendly lady, out the door in less than 10 minutes. Outstanding customer service!, many companies could learn from this, thank you!

Updating my photo was quick and easy, I was in at 9:15 and out before 9:24. Friendly staff and good service

I've been here many times, and most of the time they would do a good service.
Until one day I came to inquiry on motorcycle rules, etc. which I think VicRoad needs to educate their staffs on.
I understand that they outsourced this part to private, however, VicRoad is still the one that provide all of the licenses and rules.
Unfortunately the staff's knowledge on this is very poor.

Best customer service from Cindy. I m amazed at how proactive and friendly she was at helping me. Thanks!

I had a great experience at this service centre, very friendly and helpful people. Although I was attending to renew an expired drivers over 5 years old, I would have to do some tests in order to get my drivers license, However I since discovered that my less than a year expired QLD drivers would enable me to do a interstate transfer so I can obtain VIC DL. So Ive booked online test and Hazard test at my own cost, now I will be attending with all the necessary paperwork to do a interstate transfer to obtain VIC license. Make sure you do your research before hand. : )

Excellent service. A model for other customer facing government offices.

Fast services and super friendly. This should be the role example for the rest of the VicRoad offices.

Very nice place to conduct business required. Very friendly and fast service. Took me 5 min to update address including waiting time. Thumb up.

Very clearly understaffed.
Force people to booking things that should be solved there & then. Confusion on having a person guide the queue much slower than if they just let people use the ticket machines but then disappear off with people to help them, holding up the queue.

The actual appointment bookings are also weeks away for things that should be relatively straight forward interactions (transferring vehicle registrations & licenses interstate).

Rediculous long waiting time + very unfriendly staff

Went in for a license conversion. It went super fast and the staff was very friendly. Good work

Quick service, no small talk. They get things done.

The best experience ever. Plz just forget other vicroads ,this one is best

Thanks to the service at this Vic Roads, I was able to keep my middle name despite clerical errors from other government departments. Thank, you Vic Roads!

Thought I'd have to wait for ages... I didn't... then I was greeted by Melissa behind the desk and she was freaking awesome... cheery and joked around but at the same time she didn't waste a second of time getting the job done.

getting too late. number system is a mess up. unproper customer service. if I had a negative rating i would have given for this place. tooked more than a hour

Printed my ticket at 8.02, was the fourth ticket to come out of the machine. Still hadn't been served at 8.50 and people were walking in being given a ticket and getting served 2 minutes later. The system for calling numbers is rubbish.

Great services, clean and tidy, the one who serve me are friendly

This people work here so amazing, very friendly. 5 stars, why not.

Friendly staff, fast efficient service, was in and out in no time. @thehubstaffexhibition- thanks for creating such an awesome culture and customer experience, you guys rock!

Only took 10 minutes to process a new driver licence - and that included waiting time. Great service and very convenient for CBD workers.

All that ever happens when you call them is wait....wait....wait....wait. Who do I bill for my time

Fast and quick service, not even 5 minutes of waiting, friendly staff. I'm happy with them. Thank you

Hi, Can I do transfer of vehicle under my name? Do I need to book an appointment?

Was in and out within 10 mins with everything I needed completely. Jan was so lovely and efficient. Nice fit-out and overall great experience !

Upfield line trains are always late and daily disturbance which cause replacement every weeks.
This make me always miss my work in time. Very pathetic service.

Quickest and most efficient customer service ever received from VicRoads so far. I was served by Paul B who was excellent in his dealings. I was at VicRoads for my replacement license to be rephotographed. Paul apologized firstly for any inconvenience caused where he didn't have to. Later he exactly knew what he was doing. Overall experience was excellent. However,I would like to mention that the 113 Exhibition Street - VicRoads center doesn't have a washroom? I was sent to next door building to use washroom which I guess will be very inconvenient for elderly and during winter days. Rest was all good.