Twice now my replacement ID has not come in the ma...

Twice now my replacement ID has not come in the mail(for whatever reason, I blame AUS post) and now I am off to Hobart in a few days and from there I am overseas for 18 months. Went in and explained that I needed a new one sent to an address in Hobart but I was told it was dispatched and would come sometime next week even though it has been 13 business days. I guess I just have to come back again on Monday or Tuesday again to let them know it still has not come. Last time I went I was amazed with the service (was served by a young lady with blonde hair) but today was nowhere near that (was served by a young male). Feeling annoyed.