Quickest and most efficient customer service ever ...

Quickest and most efficient customer service ever received from VicRoads so far. I was served by Paul B who was excellent in his dealings. I was at VicRoads for my replacement license to be rephotographed. Paul apologized firstly for any inconvenience caused where he didn't have to. Later he exactly knew what he was doing. Overall experience was excellent. However,I would like to mention that the 113 Exhibition Street - VicRoads center doesn't have a washroom? I was sent to next door building to use washroom which I guess will be very inconvenient for elderly and during winter days. Rest was all good.