Service here is excellent. We booked on hotel tonight and got it for an affordable deal. But it gave us one bed and we had 3 people. We were able to get an upgrade for reasonable price and it was the last 2 bed room too! It is very centrally located and close to times square and rockefeller center. The downside is the lounge was really small. Would stay here again.
Hotel has excellent location, courteous service, large and modern rooms
Very well located in Midtown, pretty appartements and facilities. I recommend a stay there for a couple of days, but anything longer than that will not be comfortable. The client service is very poor, and you will wait for weeks before any of your minor issues in the apartment are fixed (and there are a lot).
Good hotel in a great central location - only a block away from Times Square. Bed is super comfortable and the sheets very soft, though the double bed is really quite small. Room & bathroom very clean with a great shower. Our room was right next to the lift which I thought was going to be noisy, but in fact was super quiet and didn t hear a thing all night.
Cassa offered most everything I wanted with decent space. Some of the fixtures and what not are showing wear and need attention soon. But all in all, good.
Clean good service great location with friendly staff especially Joshua at the reception. Over all good
Till now all going great. Awesome location. Nice hospitality. Clean rooms.
Friendly and willing staff Good room and cleanliness.
The front desk workers were very friendly and hospitably. We booked on hotel tonight and it was very affordable and convenient. It is only a short walk from times square so very convenient if you are headed to a show. The beds were very comfortable and the shower was amazing. I highly recommend this hotel if you are in the city for a show, there are some things to do around the hotel but the metro is only a few blocks away.
the rooms are not too small and clean. it's fine for not too long stay
Clean Central Hotel, time square, broadway. Bryantpark , madison square Garden. all are Reithalle in five to ten minutes.
Stayed here for about 4 days for my girlfriends birthday and had the best experience imaginable! Service gets a 5, cleanliness gets a 5, spaciousness of the rooms gets a 5, room service gets a 5, friendliness of staff including doormen and location gets a 5. Will definitely book here every trip back to NY!
Very nice and clean hotel. Staff friendly and helpful
Stayed here for my wifes 50th, great position for a start, local to lots of great places as well as the subway, room was pleasant and the bathroom was large, modern and very clean.
The best thing about the hotel though is some of the best staff you could imagine, from the extremely helpful front desk to coming back to our beds and other things done each day.
Could not fault this hotel and would definitely stay again, thank you
Fantastic location, really nice rooms, and of course the view is pretty good if you're looking out over the street and the pocket park between 45th and 46th. The shower in our room was great, good pressure and a removable shower wand. Big props to Cassa for being eco-friendly and using hand pumps instead of individual packaging for shampoo, conditioner, body wash, and lotion.
A few things to note:
-parking, described on the website as self-parking off-premises, is located at the SP+ on 46th (between 5th & 6th, a short walk through the park across the street), they have an agreement with Cassa, so if that lot is full and you park elsewhere, you'll need to pay full price because that's the only lot they have an agreement with
-some rooms noted as sleeping up to 3 only have a king bed, no sleeper sofa, and you'll need to pay more for a rollaway (we had issues with this and parking, but management made good by comping us a rollaway, so they're at least accommodating)
Rated 4 starts because we did like the place, but were a little frustrated with being a bit misled about parking and sleeping accommodations. The SP+ lot was full and we wasted a solid hour and a half finding parking elsewhere, and had to pay full price of $67 for the day. And the Executive King room descriptions may, in the same paragraph, say they sleep 3 but also say max guests of 2. Be aware that this probably means an extra cost for a rollaway bed. Again, management did make up for this by comping the cost of the rollaway bed, else I probably would have given a lower rating.
All this said, I do recommend staying here for great access to Times Square. The staff was pleasant and helpful, and the room was nice, cozy, and comfortable.
Great location and walking distance from all the great places in Manhattan. The service was excellence and the rooms were clean.
Excellent hotel. The staff are very warm and welcoming. Spacious and tidy room. Great location - approximately a 3-5 walk from Time Square.
Rooms were clean. The bathroom was huge and the room it self had a decent amount of space compared to some other NYC hotels.
The rooms are comfortably appointed with good beds, USB charging points, and a generously sized bathroom (an area often compromised on in hotel rooms in Manhattan). For what you get, and the central location, the value for money is high. Being so close to Times Square may be seen as a detracting factor by some as the neighbourhood is a bit of a tourist trap but it does locate you centrally for various daily activities and there is a Wholefoods nearby.
Great hotel with perfect location for a New York trip. Room would be small but clean! Staff is nice;)
Excellent location, standard room and very small bed
Great service and rooms. Excellent location convenient to everything in midtown.
When you make a reservation with this hotel, be sure to confirm the bed arrangement. I booked through a web site, and the hotel said it did not allow certain rooms to be booked online. The web site researched it, and I had booked it correctly. The rooms are ok; beds too soft. There is no room service and there are no ice or vending machines for late hours. You have to go back on the street to a vendor. The good things about this hotel are its location and the bell boys who are very courteous and helpful in finding places to eat.
Excellent location and staff, good eating places very close and all in the theatre district.
Excellent hotel in a very convenient location: two blocks of Times Square and at the same time quiet here. The hotel is new, the condition of the rooms is excellent. Friendly staff.
The rooms are small. The beds and showers are large. The hotel is better than the lobby makes it appear to be. Butter is good.
Great hotel with superb location wich is in the walking distance to all major attractions.
The hotel staff is very friendly and very friendly. The location of the hotel is very close to the Times Square
Nice spot for meetings and business events. Good service and centrally located.
Great stay, clean comfortable rooms, helpful front desk and friendly staff. EXCELLENT location! Super recommend it!
Nice bathroom, clean. Free coffee in the morning in the lobby!
Nice quiet location. Missing the usual street noise of Manhattan.
AC did not work, tiny room. Elevators can take very long before coming. Marriott right up the street is a much better option for the same price
Only saw a small part of the hotel. Went to dinner at Butter, which was fabulous.
Check in is at three, they let us leave our bags earlier which was great. Room was clean and nice. Not a super large room but exactly what we expected from pictures. Staff was consistently friendly and they had free decent coffee in the morning. Would definitely stay again.
Centrally located hotel, very quiet. The staff was very friendly
The room was comfortable enough. Not overly big at 12 x 16 or so, but comfortable. The windows to the room were dirty. The bathroom worked well.
The gym was on the 10th floor and had two treadmills, two elliptical with well-worn foot pads, and a bike. Not enough for the hotel size in my opinion. All machines faced a wall, not a TV. However, there was a balcony outside the gym where you could hang out after your workout. Better, at 830am the market on the street below started cooking barbecue and it made the fitness center smell good.
Hotel is hery conveniently located between fifth and sixth, only a few blocks from Rockefeller Center and Times Square. There are plenty of vendors and little restaurants in the area. Try the pizza place across the street.
We would stay there again.
Close proximity to midtown offices for out of town work travelers.
Great hotel !!! Best shower ever. Lol , Every employee had excellent customer service. Would stay again
Hotel strategically located, to go to Time Square are 5 min walk, the staff is very kind and the rooms clean, I recommend to everyone, we had a really good time.
It was my birthday and my daughter surprised me because i am crazy about Food Network Iron chefs or just a chef. I was disappointed with the food
Modern hotel, very comfortable, very pleasant stay, in the heart of downtown N.Y.C. We will repeat without hesitation.
Nice room, clean, friendly staff and most importantly super central !! You're in no time at Times Square :-)
Friendly staff. GREAT price for the accommodations and location! No resort fees since it's not a resort...a boutique hotel. So close to Times Square, and other things we wanted to see/do. Updated room/bathroom with comfortable bed/sheets/pillows! Would totally stay again and recommend!
Nice rooms but no inviting lobby. Staff seemed nice but not all that approachable for questions. More interested in helping their residents.
Celebrating our 25th. Stayed in room 1904. Overall not a bad stay, it's quiet and a little out of the tourist area. My main concern is that the privacy glass in the shower has had areas scratched off. This allows a clear view from the building directly across from us. I brought it up to the front desk, no resolution. I emailed the hotel, no response. Very poor way to keep ensure guests privacy. We used our luggage stickers as a solution. I would have expected more from the Cassa.
While I appreciate the response from Cassa, it would have been nice if the problem was addressed when I reported it. Waiting 3 days for resolution is unacceptable.
Great central location, five minutes to Times Square! The rooms are very nice, but the air conditioning could be a bit quieter. We did not have breakfast, but right next door is a Pret a Manger, where you can get a delicious. For a NYC trip the Cassa Hotel is absolutely ideal!
A nice boutique hotel loacted near Times Square with comfortable rooms and kind staff.
Your hotel does not have a direct phone # to the hotel in NYC?
I called several times & spoke
with people in the Philippines and
they did not understand the English
language. Awful way to do business.
Molly Kafes
Florida
Just wasn't impressed by this hotel, especially being in Times Square. Seemed like the closet and bedroom door were designed wrong, they hit each other if you weren't careful, Ice maker didn't work and just no "extras". Great view from our room.
It is the worst. Don't go. Actually, I get another 230 dollars (about 300,000 won) on site. No deposit. And the payment was cheap, but when I went there, I paid a deposit of + A, so I paid $ 230 more for the total stay. No matter how much I send an email, I pretend I don't know and don't give me a deposit. I don't have a Casa Hotel conscience.
Love the beautiful view from the balcony!!! Thanksgiving Maceys Parade was incredible from this hotel.
Who runs management or HR within this hotel that mistreats their bell men?!?! Management should make sure NOT only guest but also their employees are treated as equal with respect! Disappointed guest!
Great location, friendly staff, super comfortable and quiet rooms. Great. Cafe on reception in the morning drop off even nicely. Very good
Good hotel with a great location. From here out you're in walking distance from Broadway and Times Square. Also centrally located in case you want to go uptown or go for a stroll towards Wall Street.
Rooms are big enough (we are a party of 2 and a baby), bathrooms is really nice and spacious! Bed could have been a bit bigger. I'm a little over 6 feet, so my feet are cold ;)
The rooms were very quiet. No noise from outside.
The big downside was the elevator. 1 of them was out of order during our stay and we literally had to wait for 10+ minutes at times. And this wasn't just once. They should've fixed this sooner, especially since it's a 45 (?) floor building and then just 1 elevator including the staff that's using it a lot...
During our previous stay in NYC we stayed in the Empire hotel closer to Central Park. Even though it was a lot more expensive, I'd rather pick the Cassa hotel next time again!
Had a brilliant stay would recommend and go back to the same hotel
Great location and rooms are solid. Construction noise early Saturday morning was not welcome
The rooms are big, the bathrooms are working great, the restaurant serves a lot of food but it is a vit expensive.
-1 Star because it is expensive.
Had nice water. Bathrooms were clean. Bed was a bit small as a full size for 2 guests
Hotel nice, clean, private bathroom in excellent room with large shower. Rooms with hair dryer and ironing board with iron.
Excellent wi-fi.
Free luggage storage throughout the day.
Easy to reach in a great midtown location 300m from time square
Viceroy Hotel Group - Cassa Hotel NY: A Luxurious Stay in the Heart of Midtown Manhattan
If you're looking for a luxurious stay in the heart of Midtown Manhattan, look no further than Viceroy Hotel Group's Cassa Hotel NY. Designed by Issac and Solly Assa of Assa Properties, this hotel places its privileged guests right in the center of all that New York City has to offer.
Located just steps away from Times Square and the Theater District, Cassa NYC is perfect for those who want to experience the vibrant dining and entertainment scene that New York is famous for. Whether you're looking for a night out on Broadway or a quiet dinner at one of the city's many Michelin-starred restaurants, you'll find it all just minutes away from your doorstep.
But Cassa NYC isn't just about location – it's also about luxury. From its sleek and modern design to its top-of-the-line amenities, this hotel offers everything you need to make your stay as comfortable as possible. Each room features plush bedding, high-speed internet access, flat-screen TVs with premium cable channels, and more.
And if you're looking for even more luxury during your stay at Cassa NYC, be sure to check out their exclusive penthouse suites. These spacious rooms offer stunning views of the city skyline along with private terraces where you can relax and take in the sights.
Of course, no luxury hotel would be complete without exceptional service – and that's exactly what you'll find at Cassa NYC. Their friendly staff is always on hand to help with anything you need during your stay – whether it's arranging transportation or recommending local attractions.
So if you're planning a trip to New York City and want to experience all that this amazing city has to offer while staying in style and comfort, be sure to book your stay at Viceroy Hotel Group's Cassa Hotel NY today!
cassanyc.com
