Jim Ronemus

Review of Viceroy Hotel Group - Cassa Ho...

Fantastic location, really nice rooms, and of cour...

Fantastic location, really nice rooms, and of course the view is pretty good if you're looking out over the street and the pocket park between 45th and 46th. The shower in our room was great, good pressure and a removable shower wand. Big props to Cassa for being eco-friendly and using hand pumps instead of individual packaging for shampoo, conditioner, body wash, and lotion.
A few things to note:
-parking, described on the website as self-parking off-premises, is located at the SP+ on 46th (between 5th & 6th, a short walk through the park across the street), they have an agreement with Cassa, so if that lot is full and you park elsewhere, you'll need to pay full price because that's the only lot they have an agreement with
-some rooms noted as sleeping up to 3 only have a king bed, no sleeper sofa, and you'll need to pay more for a rollaway (we had issues with this and parking, but management made good by comping us a rollaway, so they're at least accommodating)
Rated 4 starts because we did like the place, but were a little frustrated with being a bit misled about parking and sleeping accommodations. The SP+ lot was full and we wasted a solid hour and a half finding parking elsewhere, and had to pay full price of $67 for the day. And the Executive King room descriptions may, in the same paragraph, say they sleep 3 but also say max guests of 2. Be aware that this probably means an extra cost for a rollaway bed. Again, management did make up for this by comping the cost of the rollaway bed, else I probably would have given a lower rating.
All this said, I do recommend staying here for great access to Times Square. The staff was pleasant and helpful, and the room was nice, cozy, and comfortable.