BK G

Review of Viceroy Hotel Group - Cassa Ho...

Celebrating our 25th. Stayed in room 1904. Overall...

Celebrating our 25th. Stayed in room 1904. Overall not a bad stay, it's quiet and a little out of the tourist area. My main concern is that the privacy glass in the shower has had areas scratched off. This allows a clear view from the building directly across from us. I brought it up to the front desk, no resolution. I emailed the hotel, no response. Very poor way to keep ensure guests privacy. We used our luggage stickers as a solution. I would have expected more from the Cassa.
While I appreciate the response from Cassa, it would have been nice if the problem was addressed when I reported it. Waiting 3 days for resolution is unacceptable.