Velocity Merchant Services Review

Worked with Josh W. from VMS and he went/ goes above and beyond for my business to make sure we have what we need.

I worked with Josh Wiggins and VMS and not only did I receive low rates, but Josh provided exceptional customer service. He listened to my needs and had great product knowledge of the equipment. I recommend to anyone setting up their business and looking to save costs.

from Luis Rivera
store name guaba deli grocery
i can only wish the V M S company had more stars to give to your
Staff worker Jairo from day 1 that i stared to deal with him for our business he,s been outstanding in more ways than one.
Thank You for having a person like Jiaro at the other end of the phone line to help with everything i needed.
L. Rivera
guaba deli grocery.

I was very pleased with the customer service. Looking forward to working you guys.

Vms Is A Very Good Company, & i Surely Would Love To Continue To Do Business With Them!!

I love this company! Free Start Up, Free Website why not!

Stay away from this company. What they do is financial scam. You have two options $500+ equipment or $35 monthly payment. What they don t tell you is 45* 4 years =$2160. Originally agreed on $35 payment it went up with lie taxes +fees. And sales rep started ignoring my call once I proved her she gave me wrong information. Read contract especially small print area. I will be file complaint with state attorneys office please join me if anybody has similar situation.

And it looks like a lot of these positive reviews are from their employees. Or employee friends family.
Word pattern seems generic.

So bad experience with them , they was promised will give me batter rate but they are more expensive than my old company that I work with also their sale representative so bad they lie to you will give you better deal then they step off after and didn t take any responsibility on their words , let customer service take over and they don t want take any responsibility on their sales representatives , first they said try it for 90 days trying to get you in then they didn t keep their words , be careful everyone they will not do like what they was told you

I have used VMS for over 3 years. I get excellent service every time I call. When my machine broke, they helped me replace it. Whenever I need paper, they ship it out to me. One representitive in particular knows me by a first name basis and I love that I can call and talk directly to her if I need something. Great company. I was so lucky to find such a great Merchant Services Company to help my business grow. Good job guys!

He was helpful with all my questions. Able to explain monthly fees

Vms has good rates and they were able to apply for my EBT
Renillom Grocery Food

very happy with my new machine,easy to use and my representative was very helpful in explaining all the saving I would get by using there product

VMS continues to provide excellent service! I had the pleasure of working with Josh, who helped me and my business save on processing.

Thanks for your help!
MWB fresh Market

Kyana Parker Was So helpFul To Me & My Mother. my Mom Doesn t Speak Fluent English & She Was So Patient & Cooperative. Thanks Again Kyana Parker!

My sales representative is the best! Very friendly and helpful!

I AM AN ACTUAL BUSINESS OWNER THAT USED THIS COMPANY FOR 4 YEARS SWITCHED TO A DIFFERENT COMPANY AND I AM SAVING A LOT compared to THESE THIEVES . STAY AS FAR AWAY FROM THEM AS YOU CAN, THEY WILL EVEN CHARGE YOU A CANCELLATION FEE. DON'T BELIEVE THEIR REVIEWS THAT ARE GOOD THEY ARE FAKE MOST OF THE SUPPOSED REVIEWERS ONLY HAVE ONE OR TWO OTHER REVIEWS. THEY ARE VERY CROOKED NOT GOOD FOR ANYTHING.

STAY AWAY

FAR AWAY

VERY VERY FAR AWAY

Co pretty good
Bethal mart

Brian was wonderful at making sure he had all the details, colors, and pictures exactly the way we wanted them. He also gave us some good tips and advice on things we might want to add in the future to help boost our biz.

5 stars for a Velocity Merchant Services phone rep named Dalilah. I had a possible scam incident at our massage business of a $10,000 tip for a $41 massage by a suspicious customer. I talked to 2 previous phone reps who passed the buck to security and then security passed the buck back to Velocity Merchant Services. When I talked to Dalilah at VMS, she did not pass the buck. I suspected a stolen credit card or debit card was used because the customer got angry over the phone when we did not process the $10,000 tip and hung up. I gave Dalilah the last four numbers of the credit card/debit card and she gave us assurances that the suspicious customer cannot access our account. Service Reps who do not pass the buck are high value employees and i hope VMS recognizes this.

Knowledgeable staff and a fantastic team to work with.

Rates are awesome and they helped me start my business, Victor was very knowledgeable and super easy to work with. I would recommend him to everyone who is trying to start their business!

Why are you calling me EVERY SINGLE DAY! My phone number is on the Do NOT call list. You might be the best company in the world but I will NEVER use you because you break the law.

Brian is absolutely fantastic! He was so patient with me during the creative process of my website. Although the site is complete, Brian is open and available whenever I choose to make changes/updates. Thanks for the awesome service! :)

Mayra Gomez went the extra mile this morning for me. I called and asked a simple question which she answered regarding a credit card payment. I found out that I failed to do something on my end and she took care of it for me. Then, about an hour later, Mayra called me back and gave me some great news that I was not expecting. She truly went the extra mile and helped my company regarding future credit card transactions.

Josh has been so helpful! He calls to check up and make sure everything is working as it should as well as explained everything when we first signed up so that we were left with no question unanswered! Thank you!!!

Best processing co ever, i saved 60% and do over 40k a month, one of the best in the industry. I would recommend to any and all who wants to save money
Marias African Market

Found this place online, they were able to get my service set up the next day!! Great thing about it is that they are local. Special thanks to Hugo for giving me an exceptional service.

I will continue using your service, And as well as a good customer service experience, Thanks a bunch

Stay away Liers all of them are scammers and don't machines from them either carn artists do you're self a favor choose a different provider

Victor was very helpful, and made sure i was taken care of. He made sure my issues and questions were a priority, and found me solutions asap. I would highly recommend victor .

Jose Pineda, general manager from:BEERS CORNER MARKET.:It s always a pleasure talk to any person of any department .,Sue Hutsell is always there resolving any business issues thanks a lot for supporting small businesses.awesome awesome.

Great customer service, Spoke to a lady, She was so kind and very helpful, I think her name is Marie.

I highly recommend this company the rates are outstanding and the customer service goes above and beyond to understand your needs. Victor was my main point of contact and made the process seamless!

Skeptical at first, but fear not. Josh was able to help us save thousands of dollars a year for our business. He was very knowledgeable with the product details & was able to explain & answer all questions. We are looking forward to working with him on all future business POS & Processing needs. Highly recommend!

I have an ice cream truck and am using this company for my processing! Their rates are fantastic and i absolutely love my clover flex thanks from Sweet Tooth Ice Cream

Goid rates

Brothers Bless

Best decision I ever made was getting a CLOVER!! With all due respect to my previous provider, Hugo has been phenomenal! He explained every single feature the clover has to offer and is always available to answer any questions.

Matt was very patient and clearly explained the services and it's many benefits.Very professional and conscientious with prompt follow up and coordination with his team.The actual performance of the equipment and the ancillary benefits promised will be evaluated soon

If you are looking to get your business started the right way then contact VMS and ask for Kyana! She is very good at finding a solution to your problem!

I had a great experience with Ms.kyana Parker her personality is great and I got great rates for both my locations! Get vms they will help you find a solution to your problems!

Had a great conversation with one of the reps at this company, I think her name was keyana, she was very fun to talk too. And very knowledgeable about the products while keeping the conversation fun..I laughed while being educated. I'm in the process of switching over now!.. can't wait to see my savings!

Thanks keyana

Harry was awesome! Professional, knowledgeable and courteous. Thanks Harry!

Great company, thank you Nora for your customer service!

Dealing with VMS for 4 year. Brian my rep really do a nice job when coming to conflict. Will keep using VMS for future

Great rates, ebt approved
Thank you sue
Virks food

I would have given no stars, but that is NOT an option! Definitely a rip off. I was told there was no contract ..... now they want to charge me $695 to cancel after 2+ years. They are a complete rip off and told me they have to mail me a copy of their contract and that it cannot emailed or faxed. Read all of the other reviews - very valid. They charge me almost $70 a month and I don't even use the thing!

I like how the rep was giving me information about everything. Also answered all my questions and when she didn't know she put me on hold to find out the answer.

I applied with VMS for my card processing. I worked with Dee and Brenda. Dee was my main contact and assured me that not only will they handle my processing but they will also apply for my EBT. It all worked out. Thanks guys

Good rates thank you for all your help!!!

Discount grocery

5 minute call time, asked my questions, answered properly and solved. Ask for Brian C. he gets it done.

While I am beyond furious with VMS because I was lied to by my account rep (which is costing money large sums of money), the CS rep (BRIAN) that I spoke to was able to de-escalate the call and worked to reduce cost and prevent future fees.

My rep Brian Castaneda was awesome! He didn't just pass my call on to someone else, he stayed on the phone with me & ensured I was taken care of & satisfied ..... Thankyou Brian.

was so very helpful very nice and polite she explained to me how everything worked.

I am unbelievably disappointed in the services rendered by VMS from start to finish. I was mislead from the beginning sales call and it has hurt my business tremendously. I am now paying a ridiculous fee to them, AND almost $2000 for a lease on the EBT device they also told me I could not obtain any other way. I spoke to more than one person associated with VMS and First Data when I began questioning their services, who first of all, tried to avoid me for 2 weeks. They all had something different to say while attempting to cover their tracks when they realized they were in fact screwing me over. FYI: THEIR DEVICE DOES NOT, I REPEAT DOES NOT, MAINTAIN/TRACK/MERGE WITH ANY OF YOUR INVENTORY. THE EBT DEVICE AND SERVICE, IS ALSO A FREE, I REPREAT FREE, SERVICE!!!! FREE TO GET AN ID NUMBER THROUGH THE GOVERNMENT, FREE TO ADD TO YOUR CLOVER DEVICE, AND A FREE SERVICE TO RUN EVERY TRANSACTION. Do not, DO NOT, use VMS for EBT services or equipment. DO NOT sign a lease with a First Data. I will have spent over $4000 when I am done with them, for a service that would have cost me ZERO DOLLARS, had they not lied to me from the beginning and then attempted to place band-aids to cover their mistakes.

Josh was excellent. Got us hooked up with no problems

Worst service ever.. They tell you that you wont have a contract when indeed you end up having one and you get screwed. The salesmen says he will help me and fix the problems then you never hear from him again. I got screwed through this company. I would never use it or recommend it to anyone!!

Is it possible to do a ZERO star rating??? THIS SERVICE IS ATROCIOUS! I tried to cancel my service (no longer using it and was told I had to wait until January to do that. (I was told by the rep who sold me the service that I could pause the service...and that was denied...I was told I could cancel at any time...which I couldnt. I was told it would be aprox $20 per month and it was 5 times that). Meanwhile I acrued monthly bills of over $100 per month for NOTHING. I called back in February and they said that I had missed my cancellation period and that i was AUTOMATICALLY RENEWED according to my contract for ANOTHER 2 YEARS and that there was nothing else I could do about it. UGG after 5 times calling in same responses... I am now paying 1 years of fees and cancellation for NOTHING. The total $3147.38 DO NOT USE THIS SERVICE.

Great company great people Josh was amazing and the best rates available in a heart beat!

Good business
North Park Snackery

I've worked with VMS on 2 separate occasions and both time they have went above and beyond my expectations. They gave me rates that no one else could touch also. Great merchant company for small business!!!

Bartonia country kitchen very happy with services especially with Mike Hopkins

Victor is fantastic to deal with. Highly recommend them!

When they called me they said No contract because i used my own credit card processing machine. when they faxed me the paper i had sign my name on is not included The **Terms** after 4years i found out i still on contract and payed $495 fee for early terminal fee. I'm so happy payed $495 fee get out of this company. Please, people when you sign on paper with this company tell them give you The ***Terms*** paper.

I'm sorry my English is second language

Beware! Disreputable company ! scammers! What they tell you and what they charge you are two different things. do not get sucked in by there fast talking sales people . Trust me I did and I am paying for it .

Buyer Beware!!!(find a local* company or bank)
My timer has reached 2 hours on hold waiting for Someone to pick up. This isn t new to me. So I ve learned to call their 800 number on 2 phones in hopes to cut the hold time. That second timer has hit the 45 min mark. Tisk Tisk. I ve been trying to contact VMS for 2 days now. Still I wait.
Utilizing predatory tactics on new business owNers. Ive experience shady practices of omitting perteant information as a tool/tactic that VMS has mastered to solicit new business owners. The best advice I can give regarding this company is have an attorney look over the documentation before you sign. Rather don t even deal with them.
Personally. As a man, I d rather good customer services over low rates. All the card company s have good rates particularly when you show them what another company is offering. They all will drop your rates, but with customer service you can t just change that, and VMS has a systematic problem clearly.
I just want to walk away from this horrid* company.
Please mention my company in your prayers.
Buyer Beware.

This Company Has Some Very respectful & patient Workers. I Have Spoken W/ At Least Two Different workers & They were So Polite & Patient, Mrs.Parker Is Also A very Well spokes Person & Understood Everything me & My Son Was Saying .

Very pleased with the service and the support, highly recommend this service.

All the employees are very helpful. Great product and great customer service. I was working with Hannah, very helpful.

I knew not how to get ebt for my gas station, got a call from this company and talked with a rep sue, she did application for and it didnt cost a penny because I had my own machine that was compatible so I thank you vms
FAIRWAY PLUS

Great people to work with, She listens to all my needs and helped me with it. Thumbs Up.

Awesome company and Matt Simon is a great representative very helpful

I want say Harry Meeks did an awesome job and was very patient with me. He took great care of me.

Excellent service! Reps are professional and friendly.

This Is a Company I Would Love To continue To Do business with! The Workers Have Very Good Vibes & Some Workers Make You feel as if uu even have a bond with them during The Time you may speak with them! LOVELY WORK GUYS!!!!

Harry Meeks helped me out with my clover system. He was very helpful and answered all my questions and clarified any concerns. I have already recommended him to other entrepreneurs!

This one of the worst credit card processing companies out there. I was lied to by the reps, I didn't find out until after signed because I didn't get the complete contract until week later. Rep told me 2 year contract, in the contract it was 3 years.

Very outstanding performance Victor! Thank you team VMS

I almost signed up for a Clover Flex with Matt Simon. He seems like a really nice, genuine guy, he even tells you that he wants to be very thorough and explain everything. My original review was posted while still on the phone with him for some sort of promotion. I feel like a fool for giving my information and e-signing but I was trying to trust in this guy who told me he has three kids and he wants to be honest and help me save money...Call me gullible I suppose...

I print the paperwork so that I can actually read it and I see that I am going to have a "NON-CANCELABLE" lease for the term of 48 months to pay $49.99 "w/o taxes, late fees or other charges that may apply". This for a machine that I'm told costs $895 normally....

I also see that there is a restocking fee of $495. "IF MERCHANT HAS A CLOVER PRODUCT THE RESTOCKING FEE IS $1500!" Now on another page in this agreement there is an "Early Termination Fee of $495" which Matt told me and I asked again before I submitted the documents and he made the same statement telling me that fee would not be charged unless I cancelled and did not turn in the equipment.
I spoke to some Jonathon who is supposed to be a supervisor and tells me that the restocking fee applies if I want to send back the equipment the day after I receive it. He tries to confuse me in asking why wouldn't it work out?!? He also tells me that I can buy the equipment out-right for the $895 but that I wouldn't receive all the "FREE" perks that come with leasing the equipment?!?
Then I see various fees here and there, an annual tax handling fee, a portfolio manager fee, and so on. There's also a small section stating that they "may debit my bank account from time to time for amounts owed to them under the agreement."

All in all I believe I dodged a bullet. the other negative reviews seem to sound all too familiar. BUYER BEWARE!!!!

I have been in business over 48 years and to be honest I am not that proficient with a computer and all the details it entails. We are setting up an on-line account and I want to express my extreme gratitude for Brian. He was extremely articulate in explaining the whole process with patience beyond belief. Courteous, helpful, understanding of my ignorance, and a delight to talk to. He stayed with me the entire time while explaining what I needed to do with the set up. I can't thank him and VMS enough for all the help they have given me through the years, especially this time. I would highly recommend this company to any business who wants an experienced, more profitable to the consumer with rates which we all can use! THANK YOU BRIAN!
Mary Lou Scherer
Suburban Bridal
Omaha, Nebraska

VMS was very helpful setting up my mini clover and drawer. Jose Richard Valles is the one to talk to. I am a new small furniture business in Baytown, tx. Jose was patient with me and had no problem explaining how these systems operate and had great suggestions as to what was better for my business growth. System was Online and operational the very same day and is a user friendly. Items were delivered at an amazing rate. I Highly recommend VMS to anyone needing to upgrade their POS system. Thank you VMS ( Jose ).