Velocity Merchant Services Review

I love my clover station and free website. Thank you.

Hi this is Patricia with La Borgia Bridal, wanted to thank Josh for all his help and patience with setting up our eCommerce processing

Victor R. Was so polite and kind!! Listened to me and really helped me out!! Thank you sir

If you call in, ask for Hugo. Great customer service. Company policy couldn't accept my account but Hugo did everything he could to help and even pointed me in the right direction for a merchant that could accept my account. Very impressed.

Brian Castaneda was very helpful, excellent costumer service representative, very polite, knowledgeable, and professional.

Thank you all staff at VMS and mostly Sue for helping me choose the right start up equipment, applying for ebt, hooking me up with the website guy, which if free by the way ya all, the guy who installed all my info!!!!!!
Green Thumb Produce

I give it a star because it can not give zero if it could be zero I do it is a junk service I hate the day I put their service in my business

As opening a new store I knew I would need a credit card machine that would meet all of my needs. Being able to be given such great rates and a machine that will accept every card I will need and as new technology develops I can stay updated as well. Would like to give a huge shout out to Harry Meeks, his desire to help his customers is above exceptional. Pleasure in completing everything and helping with everything. Recommended to all and to any business owner I know will be given VMS name.

Velocity Merchant Services has worked with us since we started and their customer support has been second to none. From getting off the ground to settling in, we have always been able to count on VMS to be there and to assist us when we need. Would definitely recommend.

Thanks for getting us approved for ebt
Top Stop Market

Great company, very professional. Vic was the rep who I dealt with and I will definitely come back!!! Thanks!

TT Brian this morning about my account, BIG help final feel better about working with VMS, Great job Brian

Great company with a good product! My daughter, Hannah, started working here recently. She loves the atmosphere of everyone working together to sell a much needed product to small businesses. I think this company has a bright future.

Thanks so much for your great customer service!!!! I m satisfied with my machine plus free website !!!! Looking forward to more opportunities with you!!!!! Thanks SO MUCH!!!!!!!

I was referred to VMS by a friend and glad I went with this company. My business is in good hands and I have no complaints. Very nice and professional. Thanks guys.

BUYER BEWARE!
1) Don't LIE about needing a detailing appointment just to get an owner on the phone. 2) Don't LIE about what I am paying with the Square App. 3) LISTEN when an owner tells you that we are more than satisfied with Square and dont mind if it costs 1/4% more due to their great customer service over the past 5 years. 4) REALIZE that I am googling your name while you are talking to us and reading all of the negative reviews 5) THANK the business that you just fraudulently interrupted with your unwanted solicitation and go on about your day rather than being rude and condescending. People, like me. are still willing to PAY for quality service and have Loyalty to providers!

Great people, the rep I talked to was very down to earth and actually had a sence of humor, I have been without ebt for over a year, forgot how many customers I had that use it sue is hooking me up .
Thanks guys
Ville Bakery

You guys are great, thanks for helping us with EBT
Myers Mobil

This a total scam company. Their reps are trained to fall for their scam and later on they won't even talk to you if you try to contact the person who scammed you. This company made me signed a lease agreement telling me the mini clover was going to be mine after the 48 months and a free website that was part of me signing for the 48 months. Guess what? It was all a lied and I have NO website and still paying for a mini clover that I have in box put away, because they were charging me crazy amounts for the merchant services and fees.

You will call them and ask about the fees and they don't know what to answer. If you ever get to this company please trust me nothing good is going to come out from it. You will lock yourself in a contract for 48 months and you will be paying a lot in monthly fees. I've already spoke with the merchant company that process and they were not aware of the scams this company uses to make you sign. My case is under investigation.

- This Company is Very Well Organized & Has Great Workers. I do Not Speak fluent English but With certain workers they were very helpful & understanding .

I am thankful for how timely this service has worked for me. Brian was great with answering all my questions and explaining how everything works. This program help an untechnical person(me) life easier! Thanks Brian Castaneda

Dee Colbert was the person I dealt with she was wonderful made the experience pain-free

I gave a * when I signed up in the beginning because there were problems with the device not being activated on time. Offices were closed and no customer services.

They called me and asked to change the ratings after they solve the problem and I changed it to **** though activation was done later than promised.

They are a scam because they tell one thing over the phone and make you sign other thing.

And you know you don't have time to read long pages of agreement.

I talked with them that I will have the clover mini for 44.99 month to month lease and can cancel anytime.

Now I received a letter from FDGL saying I have 48 months lease that's $2159.52

I called the customer service to inquire about this and from the very first response customer service started to scream at me instead of listening.

He keeps on saying that that's what you signed for and you can do nothing.

I said I want to talk with the customer representative that I talked in the beginning and they say she left the company.

Over the phone they said per transaction fee for debit card is 6 cents now they say its 10 cents in the agreement.

There are many things that are different than what you are promised.

Beware and better opt for other companies. There are many good companies out there who have 24/7 customer services.

I am definitely going to do something to get my case resolved.

Annoying annoying annoying annoying they dont get a no is a no once week there are calling my restaurant 3x every week and pretend they never called me and say a quick 10 minute overview to save me money BS a bunch lies trying to lock you in a 4 year deal those new credit card machines/ if you go with a tablet provided thru them yea your gonna be paying on them every month. Dont tell them yes dont give them no info tell them no is a no!!! Been using the same person locally and i get my money the next day i dont care if yall save me money idk what yall might change in 4 year contract like ive seen this company do to others they "change fee's for this or for that" there con tactics wont get me i felt offended when they told me if i signed up today i would get a 750$ bonus sign fee today hell i told them you can give me 100,000$ i wont be signing noooo 4 year contract no sir!

BUT GUYS PLEASE STOP CALLING ME EVERY 3 days 3 times a day yall call!!! stop it a no is a no!!!!!

Excellent service. Sells agent was super profession, knowledgeable, and easy to work with. Totally recommend.

Want to thank Jose valles for speaking to my mom and I and explaining the service to us. Although we took a lot of his time away because we aren t ready to get the service yet, he was very informative and patient with us. Will definitely contact him Directly when we are ready.

As a business owner, Your service has save me a lot more money. happy holidays

Great people, good rates
Discount grocery

Brian C. was amazing and got us up and running in no time. He was patient and knew exactly what we needed to do. We didn't need to be transferred to a million other people. He was the only contact we needed to make. Thank you very much!

Hals Homemade Jerky thanks vms for their equipment, rates and ebt

Good company, good rates
Yami Global African Market

They will not stop harassing me and my business. After telling them we were not interested in switching merchant services they continue to call every day over and over again for 20 to 30 minutes, literally non stop. Talk about a sore loser of a company. If I ever decide to switch merchant services they are on my short list of company's never to do business with and they should be on yours as well! I also reported them to the do not call registry. I can't believe they think their terrible business practices will get them anywhere.

Velocity merchant services is a great company, I loved doing business with them, especially, Rania Mohamed.
Rania was very professional and patient with me, and she helped me get my EBT license at no charge. The equipment was up and running over night. Im definitely choosing VMS for all my future store opening plans.

I have only been using them for about 2 weeks but everything has been great. Victor has been very helpful with answering all my questions I've had.

Great service to use, will definitely recommend to friends, and good customer service experience.

GREAT EXPERIENCE WITH DEE! Very professional and great service. See helped me set up my application and all paperwork with my Blue Heron store. Truly appreciate her patience and her great communication skills.

I ve work with Brian for years now very Professional and great work I would give it 10 stars if I could

Harry is always a pleasure to deal with when we have any questions or concerns about ourproduct, which is very rare. Quick to return phone calls or emails. Our customers like the clover station just as much as the employees. Great job.

Matt was awesome! He made the process easy and seamless. Highly recommended

They were able to set up my account right away. I got my equipment next day. Excited to work w- VMS

I was about to cancel my subscription with VMS but Brian Castaneda helped me change my mind and came up with a creative way to design my service with VMS in a more tailored manner which is well suited with my business. He even helped me bring the monthly service charge at a more bearable amount. Thank you Brian, appreciate your professionalism.

Thank you! Good company!
Gas n go

Great people to work with, I would definitely do business with them again!

Brian Castaneda was just amazing, he is very polite, well mannered, professional. He worked with us on our new website, he cared and listened to what we wanted and gave us exactly that!!! Will highly recommend him and the company!!!

Brian Castaneda was extremely helpful, knowledgeable and kind to work with in helping to solve an issue we were having. It was very stressful and he made it a lot easier to deal with. Thank You Brian!

Great low rates! This company save me some money. I love that lady, she was straight to the point......

I was thrown into the ownership of this business when there was a death in my family. Didn't know anything about running a business. I called VMS and talked with Sue, what a great person and company. Thank you so much for all your help
La Texanita

VMS was truly accepting helping me with all my business needs. A partner locally, Victor, was more than exceptional walking me though the process. 6 out of 5 stars for sure.

Great company, they go out of there way to help out in any way. They are a loyal and honest business. Vic is who I dealt with and it was great doing business with him. I'm happy with my overall experience 5 stars for VMS

House of Hair, Geri was always a pleasure to work with, very pleasant as well more than just a customer service representative you really felt like she was apart of your family always willing to help you ,very calm cool and collected I enjoyed talking with her. She is also very knowledgeable. I want you to know that I truly appreciate her.

Great company and I had a very intuitive and educational conversation with a rep there. I made the decision to sign up best decision ever.

VMS is a great company. Very detailed oriented when explaining their product and rates. Great customer service! Highly recommended.

Very disappointed with this company. Wouldn t recommend to anybody.

Great great company. Spoke with Victor R. Amazing guy!!! Already recommended a few business friends to the company.

So happy she took her time to give me explanation on how to go about it. Definitely recommend your service to other people.

Horrible company. Don't believe the fake reviews here. They are con artists.

Amazing customer service! Josh is always very helpful and provides quick replies which is greatly appreciated.

I am opening a grocery store and this company helped me with my pos clover setting up with my inventory and the rates are great...they are also helping me with EBT
Cotton Tree Supermarket

I seriously considered doing business with this company, but once I decided to use a local establishment the representative was very rude and threatening by saying"Just remember, you gave me your social security number and date of birth.". Wow, thanks VMS.

I Spoke With Multiple Workers & The ones I have Spoken To Were Very Calm & Patient With Me I believe I Worked Wit A Parker if I could remember & she Was Very Very Patient With Me & Willing To Answer My Many Questions, but Overall the Company itself Is Very work Appropriate & I recommend others to do business with them as well.

I Feel a bit less overwhelmed going with this system

I was very skeptical about this company because it was something new to me. The Lady rep I was on the phone with was super helpful!! She made sure all my questions were answered and if she didn't know the exact information, it didn't take her decades to figure out the correct information. She also has a sense of humor which is really good when talking to someone you would like to sell something to. Well I'm sold and hopefully you will be too. Good company

Mastins Food Market would like to give a big thank you to Sue Hutsell for all of her support and being patience with us. This is a very good company to use and we here at Mastins would recommend them to anyone.

Great service always very helpful with all my question specially jenny gonzalez helped me set up my first location

There are so many better options now...DO NOT JOIN VMS>>>They are such a ripoff...Customer Service is horrible (they only read scripts in circles)...You can't get things fixed without paying more and there is a fee for everything. We used this card service for our business and have lost money directly and in cost of time by spending many hours on the phone and sending email to dispute problems with this company.

We signed with this company 2 1/2 years ago and during that time the credit card machine has worked "ish" for about 9 months. Reception was not great and we ended up having to send back the machine for them to try to "fix" the issue 4 times so far. The customer service reps are not very helpful when you have an issue. The machine that I pay for each month does not work, so they say the only thing for me to do is buy another machine for $295. It is their machine and I feel that if I'm paying them for a machine that works then I should have a machine that works or the option to cancel my contract. They said I would be charged even more if I cancel early because we signed a 4 year contract (which I'm finding out is perfectly worded with loopholes...I'm currently having lawyers look through it to see if there is any way we can pursue them for lost income because of their faulty equipment and breech of contract.

If you have a business or you are about to use them run as far as possible they closed my merchant account without letting me know and I was still accepting money from clients without knowing they won t pay me I had to call to find out the my account was closed and I lost a lot of money am waiting from my lawyer to update them so we can meet in court this is the most scary experience of my life

Horrible, worst customer service ever. They will lie to you to get you to sign up with them. They will ignore your calls and not call you back. NEVER NEVER USE THEM!!!!

Thanks for all your help vms..your entire team is awesome!

He listened to my needs and handled business professionally.

Vic Reeves was so helpful and beyond amazing to my managers and staff!! I gave them the task to get set up and they did with the best company!! Thanks Victor for getting my EBT up and running so fast!!

Thanks for all your help VMS
Buffalo Style

Thank you VMS and thank you VICTOR!! A+ performance

Matt was very great to work with and was very knowledgeable!

Jason was very Helpful during our set up of a new manufacturing software. He went to extra effort to make sure that the new software could accept credit card transactions.

VICTOR REEVES, has been son understanding and helpful to me with this system. I would like to thank everyone I spoke with. They was all so nice and helpful. Love the system and support.

She works with our problems like it is her problem, she has a lot of confidence and support, I never deal with someone like this before, she is really special and professional
Thank you so much for all your work
Lapicante market
M and M grocery

Great service. Being a new business owner Victor has done a super job with helping me.

THE MOST DISREPUTABLE CO. I HAVE EVER DEALT WITH !
THEY CHARGE ME 59.84 IN FEES MONTHLY JUST TO HAVE AN ACCOUNT WITH THEM, ALL FEES THAT THEY WAIVED IN THE BEGINNING BUT WERE APPARENTLY HIDDEN IN THE CONTRACT SO THEY CAN CHARGE ME LATER .
WHEN I TRIED TO CANCEL THERE SERVICE THEY TELL ME IT WILL COST ME $695.00 FOR EARLY CANCELLATION FEE!
I believe the merchant services field has a lot of scammers but this company has got to be @ the top of the list of shady credit card processors . I have dealt with several who I thought were bad VMS is by far the worst company I have ever dealt with in any business.