Velo Bike Shop Review

Came midday on a Saturday and wouldn't fix my flat because they were too busy building another bike Went to Metier in Cap Hill instead

Very friendly and knowledgeable employees with both sales and mechanical repairs. Even the owner helps out where needed.

Good shop - they have always had a super quick turnaround on little work, like looking at a squeak or a creak. Good customer service and they have bars and gels and other snacks, as well as clothing and accessories like bike baskets, seats, gloves, glasses, etc. recommend going here if you re a new or an experienced cyclist!

good selection, fair pricing, EXCELLENT location! They have top notch covid protocols, a very safe place to shop during the pandemic!

Went in with 3 specific requests, the young guy with glasses was a champ and made 2 of 3 happen. I just moved to Seattle and needed a home base bike shop, this will be IT going forward.

Outstanding service, give that kid a raise please, he went out of his way to make me a return customer.

Also, the low star reviews on here are garbage and should be ignored. They are people who obvi didn t do their homework before coming in, which is the quickest way to get what you want. These guys have a million things in inventory and don t have time to explain how everything works nor do they need to explain how capitalism works. If you don t like retail prices then order it online and stay home, I d rather support my local shop and pay that little extra to keep the big chains and their trash products away.

2-3x surcharge for ebikes even if the repair doesn t touch any of the ebike components?

Good people, courteous professional service. Prices are reasonable. Local shop, convenient location. I've not been disappointed. Check it out

Messed up my bike, then quoted more than I paid for it to fix it.

Had a bike I rode for over 6 years with 0 problems. Took it to Velo Bike Shop to have new pedals installed. They told me most of bike parts are mismatched and need to be replaced. I've agreed to partially replace some (rear wheel in particular) but not all because it was too expensive and I didn't see a good reason to replace parts that were already working fine... Next day I take it for a ride, as I am starting uphill transmission just explodes with bolts and gears flying in all directions. They quote me more than what I paid for it.

Sure could be a bad coincidence, or maybe they haven't tightened everything properly after replacing rear wheel - who knows? But I am now $200 down and have a broken bike. They refused to provide any discount, just shrugged their shoulders and told me I should've replaced everything on the list (and transmission wasn't even on that list).

Told me they were selling me a used bike with a brand new frame (used components). After careful inspection of said "brand new" frame, my boyfriend and I found a large ding (not scratch, it was a quarter size indent in the middle of this frame). When we pressed the salesman about it, he said that it was "cosmetic." Difference of opinion on what constitutes a cosmetic scratch aside, this was clearly not a brand new frame as promised. We tried to get the price lowered as a result of this damage, but they refused. This surprised us because this damaged, used bike, was priced higher than the new version from the manufacturer. Overall, we definitely got the sense that we were being slightly scammed and that they did not have our best interest in mind.