Varsity Bookstore Reviews

This store is awesome they have the best merch! Checkout their new "Glow Shirts" They are awesome Texas Tech shirts that light up to the sound of your voice!

Friendly staff, reasonable prices, great merchandise.

Amazing staff and wonderful Tech gear for the year! I love how cheap everything is! Books are super cheap!

Varsity Bookstore is a great one-stop-shop! The merchandise department has a wonderful variety of Tech gear to select from at competitive pricing, the art department has an amazing, high quality selection of art supplies for virtually any creative project, and the bookstore is convenient and offers great values for us students!!

Horrible company. They DO NOT support tech activities/functions ESPECIALLY greek life, yet their entire business is based off of Tech. I highly recommend students buy their books elsewhere.

DON'T return books here. They wont help you over the phone and tell you to go to the store to answer questions.

I have a better idea, I'll just go somewhere else. Too many businesses that are of the "ma & pa" feel just don't get the customer service aspect. This store too will end up closing it's doors eventually with people like this running the show.

Their website stresses me out. Why even have a website for a bookstore if you don t show any books on there. Thanks for wasting 5 minutes of my life and now another 1 writing this review.

If you do have books online, I would suggest not masking them by a bunch of nonsense fan gear.

I truly don't know how this place is still around its the absolute worst store to go to for your textbooks. They will always be more expensive and the customer service is non-existent. Don't go here, you'll regret it. They don't know how to answer their phone either they won't tell you prices just want you to come and stand in line for an hour.

Returns take way too long. Return date is very early, and you get bounced through lines just to return a textbook.

I was late by a 17 days for a book I rented... Knew I was going to have to pay for it but didn't know I'd get attacked about it at infront of everyone for it. I acted maturely about it and got attitude in return. Completely turned me from ever showing my face there again.

You can find waayyyy cheaper online alternatives to rent books.

Very boring place. Have great items ,the entire store just needs more life.

Bought a $200 book here and somehow 3-weeks later it's worth nothing... When the same course next semester requires the same text

The guy who helped me this morning was great! Wish I would have caught his name! Super helpful and sweet!

After spending roughly $500 for law school books, I switched classes and needed to return a couple of books worth close to $200. I was told by an employee on a Wednesday that I had until Tuesday of the following week to return the books for a full refund. I showed up that Friday and was told that I missed the deadline to return the books by less than 24 hours, but they would graciously let me sell them back for next to nothing - maybe I could get $18 for one. The same manager who sold me the books in the first place pointed to the fine print on the receipt as if to say, "Wow, you idiot, the return date is right there." If your own employees can't figure it out, don't treat your customers like morons. I've bought books and supplements there every semester, so it's a shame that they won't treat repeat customers any better. I won't be going back; that was a very expensive mistake.

Being greeted while walking in the store is the number one sign of good customer service, and this bookstore nails that. I was helped the second I walked in and got everything I needed.

The online book order process to pick up was not executed very well.

They were very helpful and courteous in helping me find what I was looking for.

In and out in no time, lots of cashier's. I had anxiety over how fast they move but was over quickly.

I love the art supplies here! The best professional quality stuff

This Lubbock institution is famous for their vast collection of overpriced books and costumer service that could only be endorsed by the Democratic People's Republic of North Korea. Walking into this oh-so inviting, dirt-tinged quadrangle is like consuming Arby's products, well aware your body's inevitably tormenting rejection of said products. There is not enough satisfaction with the knowledge you could possibly gain from the books purchased from this store to compensate for the lifetime of regret in doing business with this bookstore.

Even though my wallet suffers a little after each visit, the staff make sure you are being helped upon arriving and will answer any questions as well as making sure you get the right materials

Spacious store with array of Texas Tech gear like clothes, backpacks, car decals. They also have an art store in the back. The prices are a little high, even items on Clearance are about $20-40.

An outdated hours posted on the website left me with a forty minute drive for a closed store. Thanks for wasting my time.

I have never felt more taken advantage of in my life! After being only three days late with my two textbooks I was informed that not only would I have to pay the late fee (which is fine, I was late in returning them) I would have to pay a replacement fee. The manager looked me in the eye and told me that I would have to replace the book that were right in front of him. When I tried to protest all he would say was that it was in the contract that was signed when the books were rented. I contract I did not sign, my mother did, and I personally would not have signed if I had know about that stipulation. I was treated rudely and was given no sympathy, considering I had to work all day (8-5) that saturday the books were due and missed their store hours (9-5). I'm sorry I need to earn a living Varsity! What a ridiculous and heartless policy! They make the black market for organs look like a pillar for morality. Never returning to this Bookstore again!

Always has the best book prices and most affordable clothes.

I walked into the store after class to look for my textbook. All the employees were super helpful and got me what I needed for my classes. I highly recommend going to Varsity to get your textbooks for class.

Very friendly staff. Most everything was easy to find, and whatever wasn't, the people working were more than happy to guide me in the right direction.

They have all of the textboosk I needed (amd are cheaper than Barnes and Nobles) and the clothes are cute! However, I stood in line for a good 30 minutes on two seperate occasions!

Cap and gown here are quite a bit cheaper than Barnes and noble saves a lot!

This place is such a ripoff it's ridiculous. Do yourself a favor, and buy on Amazon. If you have to get a Texas Tech custom book, good luck to you. They will overcharge you so much you will walk out with a limp.

Customer service is terrible. The employees generally don't know about the books or access codes they are selling. If you ask questions they either say they don't know or they have to question another employee. I went in there to rent a textbook and buy an access code for a course. They offered the access code only "since it already has the etext with it" and I got home and tried to access the etext and there wasn't an etext. I called them to only be told that "it was out of their hands and they couldn't help me."

I ordered my books about a month before the semester started and contacted Varsity to make sure that the books were correct for my subject, which they confirmed they were exactly correct and were not alternate books. As well as when i got to the book store to pick them up the confirmed they were correct. A month into the semester i discovered when i needed the book that it was not the correct books, and when i returned to tell them the issue they refused to refund me nor give me the correct books, and that i would have to sell them back at the end of the semester. The semester ended and i went to return the books and the refused to buy them back claiming that the books are old additions and they are no longer being used. So they sold me old books that i could not use the whole entire semester Which I spent over $500 of my hard earned money on. IF YOU ARE READING THIS MESSAGE, I AM WARNING YOU TO NOT GO TO THIS BOOK STORE THEY WILL TAKE YOUR MONEY SELL YOU THERE GARBAGE THAT THEY CAN NOT GET RID OF AND LEAVE YOU WITH THE BURDEN OF WASTED MONEY AND NO BOOKS. GO TO CHEGG OR SPEND A LITTLE EXTRA GO TO BARNES AND NOBLE BUT DONT PURCHASE FROM THIS STORE.

Diane is so nice she helped with everything shout out to her!!

Best value for textbooks, art supplies and apparel in Lubbock.

The worst customer service we have received in a long time. My wife went in to sell a couple of books and right away felt tension and not welcome. They don't have to worry about us ever stepping into any of their stores again and I don't think they would care.

Had a completely wonderful experience at the Varsity Book Store. I had to come in about 5 minutes before closing and the manager and a few employees were more than willing to help me and where fantastic. My access code had stuck to the inside cover of the book and I was unable to use it. This problem was probably more the publisher's fault than the Varsity's. I showed the manager the book and he replaces my access code, free of charge. Great, place, great staff, great customer service, no other place I would go to buy books.

Reasonable prices and a good selection of books for Texas Tech.

I give it 4 stars because they definitely have everything you need and even stuff you don't. But they did not appear very efficient so can't go 5 stars. Alot of people seemed to be working there but it took forever to check out. Very disorganized in the check out process. You'll get what you want, but be prepared to spend time in the check out process.

Where I usually got my books for college.

VERY overpriced books, but that's the case everywhere unfortunately.

This place way overcharges patrons for their books. Amazon is way cheaper and even if you don t have prime you can receive and return the book at no cost to you at the Amazon Hub locker right next to Varsity. If there s a book not available on Amazon I recommend visiting the campus barns and noble it s in a more convenient location and will price match Varsity!

I went to return my books to Varsity after they sent me a reminder to return them by 5/16/18. WHAT THE REMINDER FAILED TO MENTION IS THAT THE STORE'S SUMMER HOURS ALSO BEGAN 5/16/18. I drove all the way to the store to be greeted by a sign telling me that they're summer hours started that day and that they closed two hours early. Great, thanks for not adjusting those on Maps and wasting my time. Anyways, I went to return my books the very next day and they had the GALL to charge a late fee AFTER THEY F***ING CLOSED EARLY. Absolutely never using the Varsity book store again, I'll gladly be taking my business elsewhere.

Cashier stopped me as I was leaving and asked for my receipt, just to circle the "no refunds" policy printed on there multiple times with a highlighter before handing it back to me. I didn't even ask about refunds. Other than that it was pretty chill.

I feel like a kid in a candy store when I come here. I love the art department and the lady that runs the art department is awesome.

Almost all of the textbooks can be found on Amazon for a lot cheaper, sometimes even half the price. Additionally, they don't always have what you're looking for so you might be out of luck! I only go here if I can't get my textbook from Amazon quickly.

Furthermore, they claim to pricematch competitors. Out of all the times I have asked for a pricematch, they have rejected all but one. TTU Barnes & Noble is a much better option.

Response to Owner: Mainly the upper level classes, especially POLS & HIST are hard to find/not priced matched.

Varsity Bookstore has the best college textbook prices in town. The employees work with you to find the exact books you are looking for. They also have a lot of really awesome Texas Tech merchandise! Highly recommend, 10/10

Was not allowed to return an ebook access code 50 minutes after I purchased it. Owner complains to me that if I returned it he would lose money. Never coming here again.

Lines can be long but the book prices are worth it, just make sure to read the fine print.

I ve been to multiple bookstore locations and Varsity was the smoothest process. They had everything I needed. The staff is very helpful.

Great quality tech gear too! Cute styles and good prices. They always have some sort of discount or deal going on, I love that!

Horrible book store, the employees are rude and unwilling to help you. Also read the fine print when you rent books or you are screwed. They fail to tell you everything that you are signing for so make sure you read it all. Go to red and black, they are over all better in every way.

HORRIBLE! HORRIBLE! They charged me 16 dollars for turning in my book ONE day late. This was a day after my final and I worked all day. Im a senior trying to start my life and they charge me 16 dollars for a book they are getting back one day late. That is not understanding at all. I recommend amazon. I shoulve never went to varsity knowing amazons customer service is amazing. Amazon is a lot more understanding.

Love the prices, very clean and organized, but staff is always kinda clueless no matter what time of year it is. There's a middle-aged gentleman that is condescending, but everyone else is quite polite.

Very nice staff with a lot of textbooks available to rent and buy. Also a good place to get school and art supplies.

Very easy and helpful place! System has every class and exactly what you need, the computer displays every item your course requires, like a clicker and the edition of each text book. Adequate hours as well.

Terrible customer service from both the owner and his employees. If you care about what kind of people your money is going towards do not buy textbooks here

Helpful and kind staff. They helped me find my textbooks and graduation supplies.

I bought my books a few days ago, and the staff was so helpful. They made sure I got everything I needed for all of my classes at the cheapest price possible. Buying books this semester was easier than it has ever been, and it's good to know that I can count on Varsity to get me what I need in time for school.

Worst staff ever. DO NOT BUY YOUR BOOKS THERE. PERIOD!!!!!!!!!!

Good for getting school supplies you can't find anywhere else but it's WAY overpriced.

Skip this place, get discount Amazon Prime with your student ID and rent textbooks from them. I promise is will be cheaper than going here, and you can skip this place's subpar customer service.

This place is amazing! They have cheaper prices than Barnes and noble and also sell cap and gown and art supplies and clothes and accessories. You can get everything here. Even lab gowns and goggles! Beats going to 20 different stores for one item!

Horrible customer service. They also "don't know" when your books that are on back order will be ready.

A bit run down on the inside but checkout was usually quick.

They have a large selection of Texas Tech merchandise. Their inventory of art supplies is quite impressive.

Great for higher-end art supplies! Folks are a bit hard to find down there if you have a question on occasion but that's not a frequent issue. Textbook experiences are different, staff is a bit rude and neglectful. But the art section is best in down, even stretch your own canvas. Worth it as a non-student!

Prices for textbooks are outrageous but they usually have all the books you need for your classes.

Great staff. I also like the fact that they are dog friendly.

Went into Varsity today to get my books and the customer service was great. The staff was very helpful in finding the books that I needed and made everything quick and easy.

Customer service is almost always very poor. Sometimes it's a better deal, but only by a few dollars. The savings doesn't out way the horrible experience. It feels like they assume simply because they're dealing with students, customer service isn't important.

The cashiers attitudes tend to be in a bad mood or in a hurry, but not all of them.

Everyone that works here is so helpful! I ve gotten all my books and access codes here!

Sold me the wrong code for my math lab and would not return it

I had a book from them that I thought I purchased and then without any warning I was charged $75 for not returning it because they claimed it was a rental, however everyone i know who has rented for them received an email with instructions on how to return it due to the pandemic, which I never received. Their rental books also contain a large green sticker that contains the instructions on how to take care of the book as well as the return date which was also not included on my book. They refused to give me a refund even when I asked if I could still return it. They told me it was my responsibility to know when I need to return it even tho they had not given me the necessary information on when and how to return it. Overall they did not do their job and did not provide proper customer service.