HKR / Hikari Scissor Factory Reviews

Have had my hakari scissors for over twenty years. I love them. I wont use any other scissor.

It's really unfortunate that I didn't have the best experience with Hikari Scissor Service. I sent my scissors for regular sharpening and then returned sharpened, but with a nick (tiny chip) at the tip on both sides. I sent an email and got a return phone call and spoke to a women name Courtney and so I explained the problem. She was completely unhelpful and argued that it was no possible way the scissor left the factory with a nick and it had to be something I did or UPS. The UPS package was completely intact and scissors only touch by hair when I noticed the nick(first time cutting since returned). I continued to explain that, but without any solution other than have me pay to have Hikari Scissor Service "take a look at them". Really bad customer service! I would be willing to pay shipping again if they would fix there own mistake. Plus, for a company to suggest they're never wrong or make mistakes is absurd. I strongly advise seeking another scissor sharpening company!

Bought 3 pair of Hikai Shears..spent a fortune because everyone said they were the best. Yes they are nice. When having them sharpened... I mailed my 511s across country to have them sharpened. Finally got them back and they wouldn't even close..sent them back and recieved them again and they would close but, wasnt sharpened well at all.
I called customer service and the woman kept insisting that I had someone else sharpen them and it was my fault. Not only was that not true but you never speak to the customer the way she did. Never again Hikari..Moving on to better shears and customer service. Lesson learned! Goodbye!

I been having my hikari's repaired and sharpen for at lest 30 years. They are experts that understand the precision required to maintain these scissors.

Not sure what this other guy is talking about, I have used these guys for 25 years to sharpen my shears. (mostly Hikaris) I will not let anyone else touch my shears. they always come back perfect and like brand new! I highly recommend!

I ve been going there for years and they always do an amazing job! Great customer service!