Vandergriff Acura Review

From the first time I contacted the dealership, everyone has been professional. My family and I were made comfortable throughout the process. Personally we ran into a couple snags and there was a time where we had to ask for an update on the process. Overall everyone worked as a team to get what we needed and wanted. I'm very pleased!!

My purchase from Vandergriff Acura was very positive. Wesley was a pleasure to work with. Negotiation was up front and honest. He was also very respectful of our time. Everything he said he would do after the sale he did without having to nudge him along. I will definitely be looking him up when it comes time for my next vehicle.

Big Mac and Brandon took GREAT care of me. I will recommend them to anyone needed help with a car. They will provide GREAT service!

I never thought I would be able to afford an Acura, Thanks Brian this has always been a dream to me.

From making the Appointment to Driving my Car home.... Micheal, Eric and the Vandergriff Team made my car buying experience easy, fun, and quick. There were lots of follow-ups to make sure I was enjoying my new car!

Had a great experience Lyric was really good to work with and very convenient with customer servicing.

I recently purchased a Certified Pre-Owned Acura TLX at Vandergriff Acura, and I am so glad that I did. As soon as I was about to walk in to the dealership, I was kindly greeted by Yasmeen Adams (Sales Professional) who was very professional and answered all of my questions. I also appreciated how there was never any pressure to make a quick decision and end up making a rush purchase. After test driving the vehicle we sat down and crunched some numbers with Michael Le (Finance Manager), who was just as courteous and professional as Ms. Adams. Both Yasmeen and Michael went above and beyond with customer service, and were overall very personable with the entire process. Even though I could have gone somewhere closer to my residence, I am so glad that I made my way to Arlington. If you are looking to purchase an Acura, I would highly recommend purchasing one from Vandergriff Acura.

This is the 2nd MDX that Brian Smith has sold me, he make buying a vehicle so easy. If you re looking for your next vehicle I highly recommend going to see him. See you in 2 1/2 years.

Mucio is the man! Go ask for him! Such a genuine person

Excellent customer service! Thank you Jeffery Brown for being so helpful! He knew exactly what i was looking for. Will definitely recommend him to family and friends.

I bought a used car here and three days later the check engine light comes on. FRAUD!

All i can say is JB did exactly what he said he was going to do! Made the process easy and gave me a Hell of a Deal!!! Thanks Man i love my truck!!!

Contacts go unanswered. Chris Snyder - no answer; Kevin Bedford - no answer; Matthew Hathaway - responds with email with a pre-typed response and not answering any questions.

I was amazed when my son and I bought my Acura at Vandergriff Dealership...Everyone was so pleasant and helpful to be around...but, Thanks to Dayshawn and Wesley for the negotiations that put me in the car of my Dreams...didn't think it was possible but, they made it happen for me...My Son from Austin was so impressed he also wants to purchase his next car there...need I say more? Can't thank-you enough Dayshawn and Wesley...Great Place to do Business...

My wife and I went to Vandergriff to look at a MDX as we're expecting our first child soon. Matthew Hathaway was very helpful and found the vehicle that met our needs and budget. Big thumbs up to him and Vandergriff!

Great customer service. Julie got me exactly what I wanted and I couldn t be happier!!! Thanks Vandergriff Acura

Had them do service work which was expensive, but I expected that. What I didn't expect was that they would hit me with another 3% service fee on top of it! When you are paying $3000 on a service call already, that's ridiculous. At the very least they should have told me about that in advance!

Bought a 2017 RDX from Malik in sales this past weekend. He was great at getting us into the car we wanted, very knowledgeable about features.

Terry Allen was a pleasure to shop with! I had a great experience.

The sales team at Vandergriff Acura was awesome. They went above and beyond our expectations. Jeffrey Brown work without hesitation through all my conditions and pressure to make this my 3rd Acura, a reality. He help without putting any sales pressure on us and giving us updates from time to time, incline towards our satisfaction. His manager Tom and Burl extend their welcome mat from the get go, helping make this experience enjoyable and possible with their level of dedication and attention to every little detail. From "lets work with that" to"let me help you peel that little sticker", they did everything possible changing our mindset about what buying a car experience should be. We loved it. Thank you Jeffrey, Tom & Burl, you guys are an asset to Vandergriff Acura!!!

Thank you Brian Smith for making my car buying experience easy. I will tell all my friends about you and Vandergriff Acura

My wife and I had a great experience getting our 2019 MDX. Our sales person Brian Smith took great care of us, listened to what we wanted and needed. He was able to recommend the perfect new vehicle for our growing family. We went through the financing process in less than 30 mins and drove away in our new car that same day! Make sure to ask for Brian Smith, his years of experience and friendly service makes buying a car easy and stress free.

I love this place!! A special thank you to Patrick, Kenny, and Burl for making my car buying experience a pleasant one.

Omg my husband and I had the best experience. Thanks to Wade we are both driving the cars of our dreams. The service we received was over and beyond any thing we could have imagined. Thanks for all you did to help us.

Vandergriff Acura service Service Department is top notch!!! My service advisor Veron shorter was very great and made sure that my car was completely fixed and Lyric Brooks was very helpful setting me up for a time and day that worked best for me.

Dayshaun and Thai were extremely helpful and professional very appreciative to have had their support and help in purchasing an RDX!

This place deserves far more than 5 stars! Car shopping has always been my worst nightmare but this place has definitely put my worst fears to rest!! The moment I walked in I was greeted by Brandon who was a complete lifesaver!! I appreciate how he went above and beyond with every request that I had when purchasing my new vehicle. Brandon delivered on every single request without hesitation. Brian also deserves recognition because he was just as awesome! The process from start to finish was surprisingly quick and smooth! When I thought this customer service couldn t get any better I was surprised when I received a follow up call to see how things were going with my new purchase! With this type of service, Vandergriff Acura will have a forever customer with me!

Jeff Carter was the salesman that helped me and he was very helpful
and made sure that all my questions were answered.
I went to the dealership not knowing if I would leave with a new car or not and I did leave with a brand new Acura MDX Advance and I love it.
If you are thinking about buying a car I highly recommend Jeff Carter and Vandergriff Acura!!!! It will be an excellent experience.
Thank all of all the staff at Vandergriff and Thank you too Jeff Carter.

Overall good experience. They did work with me on what I wanted. Bryson in sales was great. Some misleading information prior to coming in. Very happy with my purchase and the overall experience

I can tell you that you will not be disappointed in Vandergriff Acura! This is my 4th vehicle from them and they keep getting better each time. Brian Smith our sales person was absolutely perfect. Great knowledge and great attitude! His customer service was " World Class " and really took care of us from beginning to end. What a valued team member he is for the Vandergriff brand! Patrick Burns our manager was not only professional and courteous, but, very honest and allowed us to feel like the deal was good for both sides! These two are worthy of bringing your business to their dealership. Tell them the big guy sent you! You won't regret it!

Went in for oil change and the service guy told me my battery had failed testing. It was $200 to replace but I decided to replace elsewhere. Turns out my battery passed at 100%. I have had no issues.

When buying Acura cars, I always go to Vandergriff Acura in Arlington, Tx. I have bought my dad an RDX and and my wife an MDX here. Tom was the salesman. He s easy to work with. Chris is the manager there. Their service department is top notch and there customer is excellent. I highly recommend this dealership!

Went in looking for a new Jeep and ended up getting talked into an Acura by Jeff Brown. Thank god he was there to help me since I couldn t even find what aisle the Jeeps were in. Definitely coming back through for my next Jeep & definitely recommend this place. Great customer service. Give Jeff Brown a raise.

Bought a 2014 Chevrolet Camaro here and Yazmeen was awesome! She fought to get us the best deal possible!

Tom and Jason were so helpful and knowledgeable. We had a great experience overall!

Never going back. The advertised price did not include about $2k addons that were already on the car...IE nitrogen in the tires $180 and paint protection...we did not pay. Then F&I spent a bunch of time to show us all the wholes in the Acura warranty...."I'm NOT a mechanic so I don't know if warranty will cover reports" I got out of FI office to ask service department if true, but service was closed. This is our FIRST Acura so I had no experience with Acura warranty. This was a 2020 CPO RDX. I complaint to GenMgr, who told me the FI guy job was to SELL, SELL, SELL. I'm happy to share my experience with everyone. Bottomline don't believe anything they tell you before you arrive. I'm glad I'll never see these people anymore.

Jeffery Brown was really helpful when I went he was really easy to talk to and super friendly. I am definitely coming back with family to buy a car and going recommend this place to friends! Thanks for the awesome experience Jeffery Brown !

Today my husband and I bought a beautiful Acura TSX at this place. The lady that helped us, Edna Lopez, was amazing, very friendly and knowledgeable. And the best thing of all, we could do all this process in our native language (Spanish) which made us feel comfortable and we could clarified all the doubts and questions that we had. We really appreciate all the attention and the excellent service from Edna and the Vandergriff Acura Staff!

Brian Smith, thank you for being my car guy. This is the 4th vehicle I bought from him since 2011

Asma was just perfect, because of her i had a pretty great experience buying my first car. I would definitely recommend to ask for her when you swing by. she answered all my questions in the most simplest form and even hooked me up with some of the good deals that actually benefited me. Which was sweet! Thank You

!Vandergriff Acura is the way to go !!!

I had an amazing experience at Vandergriff Acura! Jamonn Little was very friendly and helpful. Please go see Jamonn!

I bought a Mercedes from Asma, she was patient after test driving few cars and found the ideal vehicle. Thanks vandergriff Acura.

I came in not knowing what I wanted, but Jeffrey Brown helped me out. He was patient and he knew his stuff, and even more so he followed up. I ll definitely be back.

Salesman was good, someone greeted us right away...but most importantly they didn't waste my time.

I worked with Andy and Jerry and it was the easiest car buying experience yet. I got into a car I didn't think I could have without and hassle or pressure. Definitely recommend going there. Ask for Andy.

We were lied to!! We saw a vehicle on line Saturday and called to inquire about it. Even spoke to the salesman twice over the phone and the last conversation was to notify me that he d located the vehicle. Upon arriving to the dealership and speaking with the salesman, he went to move the vehicle up for a test drive. He came back in with the key in his hand and told us that he couldn t sell us the car because his GM said the car is having too many problems and that it should have never been placed online. To my surprise, it showed up online today as SOLD!!! I am LIVID !!! Wasted our damn time and then lied about the conditions of the car. Stop calling my phone because we are not interested in anything else you have to offer. WE WILL NEVER DEAL WITH YOU AGAIN!!!

We have dealt with Vandergriff Acura for many, many years. Some experiences have been good, but the one we had yesterday when getting a new RDX was beyond our expectations. We dealt with Stan Bennett and could not have been more pleased. Stan had been referred to us by a previous employee at Vandergriff and we had talked to Stan off and on for a while. When we felt our time was right to get another Vandergriff Acura Stan went above and beyond. Worked with us, made sure we were happy, offered future assistance when needed and said never to hesitate to call upon him for anything. I would recommend Vandergriff Acura and if you are interested in purchasing a car...deal with Stan Bennett.

I traded my LS 460 for an Escalade and got a fab deal thanks to Chanelle. If not for her and Michael Li working diligently to get me he best deal possible, I would've gone to the other dealership. Chenelle was very attentive to my needs and always had a smile, she was very professional and although they offered me 1500 less than the other guys, their professionalism and salesman ship sold me on the car of my dreams. Thank you and if I ever buy another vehicle, Vandergriff Acura will be my first choice.. Michael was very professional and knew his job well. It was a wonderful buying experience, and My great grandson had a blast eating snacks and playing with all he toys and books they have to entertain the kids while the grown ups do business..

Vandergriff Acura and Brian Smith made me very happy, when I was told thatI was approved for my very first Acura, Thank you.

Hello Everyone,
I would like to let all customers know of the outstanding, excellent and superb customer service I received at Vandergriff Acura Dealer in Arlington, TX. I had an overwhelming and joyous buying experience with two great salesmen and a super, dynamic and energetic finance manager. Edward Rodriguez, Johnathan Lester and Fin Mgr., Thao N. These guys worked their magic and sold me a great vehicle, my 2018 RAM 1500, Laramie 4x4 truck. I rate Vandergfiff Acura Dealership among the best with 5 stars + because of the outstanding customer service, team work and professionalism these three guys demonstrated in assisting me in buying my fabulous 2018 Ram truck on February 16, 2019. I would recommend to all customers seeking to buy new and used cars and trucks go by and see Vandergriff Acura Dealership, especially these guys, "Live Your Best Life", with outstanding customer service at Vandergriff Acura Dealership.

Jeffrey Brown is the best at making the guest feel welcome. He delivers world class service. Thank you Jeffrey you're the best part of the dealership Acura should take great pride in having you on their team.

My salesperson was Dayshawn he was awesome.even after several months of not buying he would still check in. As of today of today we closed the deal. Thank you for not giving up and closing the deal. great customer service.
See Dayshun he is great.

I appreciate your fine attention and the advice provided by Fausto Rivera, recommended.

Eric Fuentes Made my car buying experience very easy in this difficult time we are all experiencing Eric sent me videos of vehicle and even delivered vehicle to our home

If I could rate zero stars I would. The absolute worst decision I've made in life was to purchase a car from this dealership. In the year that I've had my RDX at least 4 things that had been promised when I bought my vehicle did not happen. My vehicle now has a recall which no one told me about when I went to get my vehicle serviced this morning. I returned this afternoon after a family member told me what great lengths another dealership went to to help her get a safe vehicle. Well I wish I had bought at that dealership because all I got at vandergriff was insulted and no help whatsoever. I would not recommend this dealer to my worst enemy. Just hoping I can get our of this car and will go elsewhere with my busy. Definitely not the experience I expected when I purchased a luxury vehicle.

They ended up running my credit without my permission. It s sucks having a hard inquiry that you did not ask for! They said they were running the numbers without a hard inquiry. Plus this dealership is on your butt from the moment you get there. I ve learned that if that s the case you should probably go somewhere else where you don t get harassed. Plus they call you a lot after you ve made it clear your not interested. But what really bothered me was the unwanted inquiry.

I just purchased a new car from Vandergriff Acura and it was the most seamless and relaxed car-buying process I've experienced. Thanks to Wallace Griffith, my sales associate, who created the perfect car buying experience! Sales are ultimately about the relationship and with Wallace never once pressured me into something I didn't want or kept pushing me to make a deal. Also, he came to Plano to take me to Vandergriff so I didn't have to worry about getting back down to get my old car.

Kudos to Kyna Welch - the Finance Manager - who took me through the financing process and thoroughly answered all my questions without me feeling as if I was still missing something.

I had an excellent new car buying experience thanks to the professionalism of Brian Smith and Patrick Burns. They took the time to effectively listen to me and helped me find the exact Acura I was looking for! Other dealerships tried to sell me on vehicles they had in stock rather than putting energy into searching for what I wanted. Brian and Patrick focused on my needs and delivered on the car I wanted to buy, not the car they needed to sell! Brian Smith and Patrick Burns made the buying experience streamlined and simple and I highly recommend them to anyone looking for a new vehicle.

Well, very good service from Mr. Fausto Rivera I recommend that place

WORST CUSTOMER SERVICE EVER! Was called to have my car picked up from service & when I get there the manager said he didn't have the key or access to give me my car. I drove from Desoto all the way to Arlington so they can tell me that they cant give me my car because they don't have access to anything!!! Including the damn manager!!! VERY UNPROFESSIONAL ppl!!! BEWARE if you have any problems with your car!! I say take your services elsewhere!!!!!

Stan Bennett was recommended to us upon the return of our RDX lease. From the beginning he was helpful and attentive offering a choice of vehicles with the package we wanted. Once we had made our selection Stan worked with us to get the price we felt comfortable with. Our next stop was the financial department where again we were treated with an honest and considered presentation of what we were agreeing too. Once the financial paperwork was attended too Stan told us the RDX was ready and then he elaboated on the vehicle features. Our experience was first rate thanks to Stan and all involved.

One of the best service advisor Kevin Tran I had a pleasure to take my car in for a service. He makes sure I got my tires, filter and everything looks good before I left the lot. He is honest and even show me the problem with my filters and tires. I would definitely recommended Kevin Tran.

Our first visit with Vandergriff Acura was amazing. Bryson and Patrick were so easy to work with. I highly recommend them both. Thank you for the curtious and friendly experience. We will definitley buy from you again. Thanks, Jennifer D.

Sarah Elebaid was so friendly and helpful!! I could not have been happier with her service! I would recommend this place and a raise for Sarah!

The guys are reluctant in giving a quote for the certified pre-owned Acura, How can any one decide about buying a car without a quote?

Brandon Guzman SAVED my life when it came to buying my first car. He walked me through the whole process, and made everything super easy for me to understand. His level of professionalism is outstanding! He deserves more than 5 stars.

Bought a new RDX from Vandergriff and had a great experience. Kenny Le was very helpful and answered all my questions. If you re looking for a new Acura, ask for Kenny and he ll take care of you.

My experience certainly didn't match up with the previous reviews. After the sale was complete, it turned into a mess. 9 weeks, still haven't received my license plates. 4 calls to get a replacement paper tag and I just keep getting put on hold and transferred around. No one wants to help, just push you off to someone else.

OUR APPOINTMENT FOR STATE INSPECTION WAS STARTED IN A TIMELY MANNER. WE WERE GREETED BY OUR NAMES. THE SERVICE WAS EXPLAINED TO US. WE WERE ADVISED OF THE CAR'S FUTURE NEEDS AS TO MAINTAINING A WELL FUNCTIONING CAR. THE LOUNGE WAS COMFORTABLE; THE REST ROOM WAS CONVENIENT AND VERY CLEAN. OUR HOST CAMERON WAS COURTEOUS AND VERY KNOWLEDGEABLE. WE WERE PROVIDED A RIDE TO A RESTAURANT FOR LUNCH AND WERE PICKED UP AS WELL. OUR CAR WAS READY. CAMERON ARRANGED A QUICK EXIT WITH THE CASHIER. WE ARE SO VERY PLEASED WITH THE CONTINUED GOOD SERVICE WITH CAMERON AND THE VANDERGRIFF DEALERSHIP. MR/MRS CURTIS MCCLINTON

This dealership always takes care of me & my car. If I go to get an oil change or anything done to my car, they always accommodate me & offer me beverages & snacks or even a shuttle ride if I need to go somewhere while they re working on my vehicle. Even over the phone, all their employees are extremely nice. I love that. Yesterday I needed an oil change but also had to work. So I dropped my car off, they drove me to work, & then dropped my vehicle off for me at my work when they were done with it. My day was extremely busy & they have no idea how much this helped me out & made my day a easier! I love having a vehicle with Acura :)

Big thanks to Sarah Elebaid for helping me with a pending issue,she's been very gracious and helpful

Dayshawn Green provided excellent customer service and focused on providing me with a great experience. He took care of me while purchasing my car and continues to do so. Thank you for making my customer experience a great one.

Wow! I thought car buying was supposed to be a pain in the rear, entailing unnecessary haggling and extended periods of time where the sales representative disappears in the back to talk to the manager . I am so happy to say that was not my experience at all at Vandergriff Acrura. Logan Wilson was my sales representative, and he was so patient throughout the whole process, answering all of my questions thoughtfully. I am so happy with the entire buying experience, that I will be back to work with this awesome, trustworthy team when it is time to buy again. Thank you, Logan!!

Phenomenal customer service with Jamonn Little. Great with helping me choose the perfect car for my family and our needs. Friendly and professional service like no other!

Thank you Brian Smith, you went above and above the call of duty. Love my New MDX.

Great customer service and friendly staff. Jibre made my buying experience fast, easy and comfortable. Great place to shop...can t beat the price.

Came into Vandergriff Acura looking for a midsize Suv, 2 hours later I was driving off in my 2019 Mdx Tech, Thanks Brian Smith

I wish to explain here that since we bought our Chevy EQUINOX 2012 from Vandegriff Acura four years ago, paying monthly without a single default till date, my family has been able to exceptionally seen the public relations, customer service and ingenious expertise of one of Vandergriff Acura staff: his name is JAMES NEWMAN on the Service Desk in Arlington, Texas, USA. My family strongly believe James deserve a quick promotion and appreciation for his invaluable service to the company. We will be happy to learn if James has been promoted for always been there for every customers-being a good listener willing to offer great service for all customers. God bless Vandegriff Acura, God bless you JAMES NEWMAN and God bless the United States of America

My experience buying a an MDX was simple, fast and overall very satisfying. My salesman Max was great! I was shown what I wanted and wasn't hassled with alternative options. If you're interested in an affordable luxury SUV, I highly recommend this dealership.

Alex Lindgren and John Ellis are the BEST!!!! In and out in no time! Mellisa hooked us up in finance with an extended warranty and a package to keep Mama's 2014 MDX looking as good as it runs! #awesome all the way around. A1 classy organization all the way around. Couldn't have been better!

Very professional, courteous and I actually ended up paying less than what was initially quoted!

This is a first class dealer, I m very happy with my experience with Vandergriff Acura and Brian Smith.

Make sure to make them give you sufficient time to read through sales paperwork, make them state the terms of your deal in writing before agreeing to anything, ask to review the warranty terms, and whatever you do - ask for the CarFax report early and don t let them rush you through the report. The vehicle history is some of the most important information you ll receive!

I finally decided to get a new car after a few years, & I was not disappointed. I felt very comfortable & welcome from the moment I arrived, the salesman that attended me was very patient and ensured that I was getting the best value possible. Thank you Jeffery for the outstanding service! Highly recommend.

Had a great experience here! Jeffery helped me out so much and helped make the whole process simple and enjoyable!

Asma Morales was very helpful and responded quickly to any requests! It was an efficient buying experience!

Willie came outside to meet me and to find what I had in mind. I told him I had two Taiwanese friends with me who were UTA students and were new to the area and needed good advice on a used vehicle. Willie asked about the mfr, style and price range each gentleman had in mind. He researched the inventory and found a car that might fit both of the men. He explained the car was still to go through the shop for cleaning. After driving the car, one of the men had found the price listing on the internet, and he inquired if that was still an accurate price.
Willie and Steve Crain had treated both men with dignity and respect at every level. This is something highly prized in the Asian societies. My friend immediately purchased the car at the price listed requesting only that two mechanical issues be addressed on the car. Willie and Steve agreed to that and put it in writing. The electrical power was out, so the purchase could not be completed until the next day when the car was completely ready to drive away. My friend Ming was very anxious to get behind the wheel of his new car. I have asked Willie to continue helping me locate cars for any of my Asian friends. Every part of the purchase was simple, comfortable, explained completely and all questions were addressed.
I must note that we had just come from Vandergriff Honda where the sales force (force is the accurate description) was not courteous and wanted to push a substandard vehicle on one of my friends. It was an unpleasant experience.
Ron Haker

The fine people at Vandergriff Acura got my car in quickly for some recall service work and an oil change. Everyone was personable and professional and got me on my way. Great job, thank you.

Lyric was very helpful && made sure I was very satisfied !

It was a pleasure working with Mr. West, he was very knowledgeable about the vehicle I was inquiring about. Mr. Burns and Mr. hossain were my closing team and both were very patient and stayed until very late to close the deal for me. I appreciate you guys. Definitely recommend this dealership.

Vandergriff Acura made my first car buying experience wonderful! Brian Smith and Asma were very attentive and helpful and did whatever they could to make sure I was completely satisfied with my new car and most importantly the price. I would definitely go back!

Excellent customer service in the service department. My Service Advisor, Cameron, was great. I'll be taking my 2019 Acura RDX there for service. I leased from a private company, so I didn't buy directly from Vandergriff Acura. That made no difference; everything was upfront and timely.

Awsome experiance!

Dayshwan was great! Straight forward. Straight to the point. NO BS. Me and my wife came in with a car already in mind. Had all of our business together. Didn't try to low ball the dealership and they didn't try to shaft or BS us. We came in with a realistic offer and Dayshawn and his guys made it happen!

sarah elobaid Provide Excellent customer service she is the Greatest