My service advisor, Eric Jakoby was extremely helpful and shared knowledge that really helped me understand why changing the cabin filter is so important. I appreciate that he sat down with me and looked me in the eye when explaining the situation at hand, although the service department was clearly busy. I come here every time I need service and he is always helpful and genuine. Great guy, great team, great service!
My husband and I recently purchased a new 2018 CRV and our sales associate Weston King was amazing! He listened to what we wanted and made sure we found the perfect family vehicle and didn't try to sell us on extra features we didn't need. Weston also took the time to find just the perfect color vehicle for me! Weston definitely went the extra mile :)
30 bucks for a licence plate bracket and 6 screws, of which the tech used only 4. It might not be worth complaining about 4 bucks, but it is preety much on how even the tech treats the service centre customers.
Avoid if you can, it's the only advise and never head here if you expect any courteous service.
Nolan just helped me purchase a 2017 Civic and I couldn't be happier. He went above and beyond to make sure I was happy with my purchase!!!!
Extremely efficient but service department extremely busy.
Thank you all for the excellent service with my vehicle!
I am reading the bad reviews of this place and I have the same bad experience with the Parts Department. I have an auto repair shop and a business account with them for the last 20 years and my experience with them was bad as a service and attitude. They used to be a better place 10-20 years ago. I guess they hire people with no experience and no interest to do a good job and to treat customer right. They lie and waste people's time...bad..bad..bad business.
Thank you to Francis Olang for being so great with me during my 1st time buying a car! Excellent customer service, I recommend Huggins Honda to anyone looking for a vehicle! Ask for Francis, he s the BEST!
Great Service, Best rates in DFW!
These guys are the best, just get the quote from Truecar and they will provide you with an even better rate. No hidden fees, no extra charges. Bought my Honda Accord 2018 from them and they provided the best deal in whole DFW area. Special thanks to Alex and Charlie!
Avoid.!!!!!
Don't use their used car lot. They offered me well below blue book for my trade in. The cars I looked at were pretty abused too. Lots of running around to find the car. Stalled my car out. Could not drive a stick shift.
Aaron Constantine provided me with fast and efficient service and recognized my inspection was out also! Always a great job at Huggins service.
I have been going to Huggins Honda for a very long time . Have bought numerous cars and vans from Hailey Voight . The only salesperson to use in set mind . She is not your typical salesperson not pushy and doesn t follow you around like a puppy dog . It is always at your pace and time and every time I go in to purchase a car or van she always has the right one. We both just love her like family
Aaron Constantin always takes very good care of me when I need a service done. He is very helpful in explaining my service report and making sure my car is always in great condition. He is a very good, professional, helpful service advisor and I recommend!
Eric J. was outstanding, very professional and caring. He also discovered for us that we were charged every time my wife's car had maintenance performed, when in fact there is a maintenance plan on her vehicle. Thank you Eric! We hope to work with you again.
Attention to every detail and personal service was stellar.
I went there to trade in & purchase a new vehicle. Their trade in offer was the worst. Also, they showed me the door without any negotiation on the trade in value. After 30mins, once I reached home they called & offered twice as much as the original offer for the trade in. My time is valuable too. I made the purchase with different dealership where they worked with me on the numbers(both trade in & new).
Please Please DO NOT bring your vehicle here for any service s. One of their employees drove my car to their house. I did not even take my car in for engine or tire problems, it was a inside the vehicle job. They will drive your car like a maniac (Hard Acceleration and Hard Braking). Then the manager try s to find a excuse for the employee driving it to their house, when my car got a camera recording the whole drive. Very disappointed and won t be going back.
Excellent service and wonderful staff.
Super helpful and friendly.
Very pleased.
Excellent customer service everytime I go to Huggins Honda. My car gets cleaned and looks like new everytime I get any service done here. Highly recommended.
CONTACTED DEALER VIA INTERNET AND NAVJOT SINGH CONTACTED ME THE NEXT DAY, TOLD HIM WHAT CAR I WAS LOOKING FOR AND OPTIONS, I STARTED WITH A CRV AND CHANGED TO A HONDA SPORT MODEL,SINCE MY HIGH DAUGHTER LIKED THE SPORT MODELBETTER, NAVJOT WAS VERY PROFESSIONAL, ANYONE OUT THERE LOOKING FOR GREAT SERVICE AND GREAT PRICING CONTACTING THE DEALERSHIP AND ASK FOR NAVJOT.... YOU WONT BE DISAPPOINTED WITH HIM OR WHAT HE CAN DO FOR YOU.... AND HIS SERVICE.... NO PRESSURE SALES AT ALL...... IM ACTUALLY FROM AUSTIN,TX AND WENT DOWN TO FT WORTH TO BUY A NEW CAR... THAT SHOULD TELL YOU THE DEAL AND SERVICE I GOT FROM HUGGINS HONDA.... YOU WONT BE DISAPPOINTED BUT CONTACT THE SALES PERSON I WAS DEALING WITH
Thank you, Fred Hyche!! You re explanation of the maintenance my Pilot needed was extremely helpful! My only irk is the texts I m receiving regarding my experience are to Ms. Perez. The name on my bill was correct so I know Fred got it right.
Awesome service! Always have a wonderful experience when we bring our cars in.
I came in for a standard oil change and tire rotation. The service representative was very nice and was able to answer my questions about my next major tune up at 30,000 miles and what it will need to be done at that time. I highly recommend Huggins Honda
We bought a used truck from Harry Whitworth in December. It was the smoothest car buying experience ever! Harry was honest, kind and extremely easy to work with! Who knew buying a car could be so easy?!?
So glad I get to write this review! I needed work done to my car. I purchased my vehicle at Huggins Used Cars, but it's not a Honda. From the time I called to schedule an appointment until the time I picked up my car, the service I received was stellar. The service department staff were all professional and courteous. The repairs and costs were all explained to me before being done. I was also offered shuttle services to and from home if needed. Even the staff walking around in the building, not dealing with me directly, were friendly and attentive. I'm hoping to be a return customer in the near future. I recommend this dealership without any hesitation.
I love Huggins. I have been with them now for 4yrs. I've been driving Honda for 9yrs. My husband will be a customer next year.
I felt like the sales associate who helped us was going to get flogged when we left without buying anything. His supervisor was a bully who casually insulted us in his needlessly aggressive sales pitch. Even if they had exactly the car I wanted I'd buy it somewhere else.
Huggins Honda had been good to me. I have bought 2 cars from there. Service department is also A plus.
Lance C. Has been awesome with my repairs.
What a blessing to have a patient sales agent who helped us get the best prices for what we wanted! When I called, I requested an agent who would be patient, not pushy. Thank you, Guerin Lindstrom of Huggins Honda, from the bottom of our hearts!
Excellent service every time I come to this location. Eric is professional and great to work with. Thank you!
Great experience..
I had visited many dealerships before I finally landed up here for my CR-V. These people handled it very well.. No pressure on buying unnecessary things.. no additional tags.. awesome. Thanks Kelly
Just bought my first car as a 23 year old single mom and my salesman, Robert Bolander, seriously gave me the car of my dreams for a price I couldn't even dream of because it is almost too good to be true! Good thing it isnt Thank you so much Rob!!!! Seriously cannot thank you enough!!!!
Always have a great experience at Huggins! Truly honest and dedicated employees! Fred is the best!
Wanted to do business with them, but clearly they were not interested in correcting any problem with the vehicle. They only wanted to offer a 3 month warranty and the tire were TERRIBLE.....the response was it passed inspection. It was inspected on the premises, so surely they were not going to FAIL IT. Very unconcerned for their potential customers
Huggins folks did a great job and made buying a new Honda very easy and relaxing. I would definetly recommend them in the future
They send me coupons for service often, and at my last visit, they gave me honest advise. The advisor (Kirk) said that maybe I should replace the cabin air filter because it was dirty. I asked him about the engine air filter and he said "no, that one is fine". He could have just said "yes, you should go ahead" and charge $70-90 more, but instead he gave me an honest answer. I plan to continue servicing my car there.
I recently visited Huggins Honda to replace my wife's Honda Accord with a Honda CRV. Gustavo quickly found CRVs within our price range and offered recommendations. He was honest to suggest the best car for us and he took time to make sure we felt confident about the decision.
We purchased a pre-owned CRV which we both love. With one owner, and no accidents, I feel very grateful that Honda sold it to us at a good price.
Afterward Sales Manager Jason showed us further courtesy which topped off an already awesome experience. My wife and I both felt valued and understood by Gustavo and the staff which was incredibly important to us. I highly recommend their team when in need for a vehicle!
They have the best customer service at this dealership.
I bought a used Toyota Tundra from Huggins and the Sales Man Gus Rodriguez was fantastic very helpful, Kind and not pushy. We worked with Tyler Randolph in the finance department and he was fantastic as well. If you are looking for quality cars and trucks I would check out Huggins!
Phillip
This was a great car buying experience! The entire staff was extremely friendly- especially the sales manager Mayur, he went above and beyond! He was very professional and helpful. And sales representative Ethan, he was very polite and eager to help me get a perfect car and a good deal. Highly recommend to go see these guys if you want the best. Thanks Huggins Honda
My sister and I came here to lease her new car. Though the employees still do the whole "Let me spend 20 minutes checking the price literally every time price gets mentioned", the service still felt like they really care about getting you the best deal they can. I would set aside an entire day to come out and test drive and discuss many options on getting a vehicle, because they make sure they go over everything, so you feel comfortable with what you are getting and how much you are getting it for.
I had already bought a Honda car from another state, but they service her in their shop quickly, easily, and for cheap. I always come here to get my car maintainenced (and washed as they offer complimentary car washes with every service they run).
I had a great experience and would definitely buy another car from Huggins! Guerin and Eric were great and professional. I didn't have any hidden fees or a long drawn out buying process.
The waiting area was comfortable with plenty of space and amenities (charging ports and outlets) available. All staff I encountered were professional and courteous. Tim K explained everything that was done to my vehicle and what else needed to be done this visit as well as upcoming services. Never did I feel pressured to spend more money. Best of all, Tim helped offset the cost of my services with coupons and discounts.
~Another satisfied Huggins customer
Great experience! Marcus Collins is a Great salesman, very professional and helpful with all the questions and concerns i had..
Purchased certified pre owned Honda and it s pulling to the left causing unsafe driving conditions. Honda is trying to force us to pay for alignment even though driving straight is on certified check list giving a clear expectation that when purchased the vehicle should drive straight. Be wary of purchasing a certified vehicle, their check list mean nothing.
Update: Honda agreed to cover the cost of alignment. Took over 4 hours to complete.
I bought a 2017 Accord from Huggins Honda and it was a great experience. I got a great deal, and everyone there was nice and professional. Salesman Robert Bolander was smart and patient. He answered all my questions, and I had a lot of questions. He helped guide me to the model I wanted and I never felt hi pressure. The dealership had a huge selection, and the place is spotless with a friendly vibe. The finance guy got me a better deal than I had from my bank, and was patient as I figured out my best options. They pushed warranties etc., but never got testy or got mad or discourteous when I turned down offers.
I have bought a few cars in my lifetime, and been to lots of dealers, You know that dreadful vibe you get from salesmen, etc at dealerships, I felt almost none of that at Huggins. A real first class operation.
Of course they aren't saints, they would have charged me more if I let them, but, if you do your research, and know that online prices are as much fiction as MRSP, you can get a good deal.
And If you want a pleasant experience, go to Huggins, ask for Robert.
Got my Civic this past 4th of July. Very happy with service provided by Erick Benitez. Since the time I called him to set an appointment till the point I drove away, he provided excellent service. Ask for him next time you are there looking for a new car.
I bought a 2010 Civic from Joe Hoch and I love it. I didn't have the best experience the first time I went and he did rush me a bit on reading the paperwork, but once I met with the finance guy I was very comfortable. Mark Itzo is fantastic. He is extremely professional and knowledgeable. I got everything my trade-in was worth and a great warranty. I recommend Huggins Honda in NRH
Had a pleasant experience when taking in my vehicle for service. The young man at the far end quickly approached me and asked how he could help me. A service agent was quickly retrieved. The service agent was informative. Our original sales person also came to say hello. The young women at the service cashier desk was also nice and informative. I was satisfied with the service on the vehicle. Great job Honda team at Huggins!
Mike Lee was a huge help and provided phenomenal service. I love Honda because of him!
What a great dealership to do business with! My experience time and again is always excellent!
This am my 2017 Accord was quickly serviced by Huggins Honda. My concerns were directly addressed and I was on my way in an hour. Waiting there was safe with regard to Covid, which was greatly appreciated. Thanks to Alyson, my contact agent there.
My first car to purchase, by myself and I had the best service. Nolan Newville was patient, thorough and knowledgable. I will definitley share with everyone to go see Mr. Newville at Huggins.
I would highly recommend Huggins Honda as the go-to place for their friendly staff, superb customer service, new polished facilities, amazing techs, and fast service. And if you're in the market for a car ask for Hailey Vogt. She makes car shopping easy, and fun!!!
Great experience. Jay Haggard was a professional and helpful salesman. Tyler Randolph made the paperwork part happen in record time. Best of all, NO re-trading or cheesy sales tactics. To provide a little extra challenge, I live in Florida and did the entire transaction by phone. I asked for the final numbers at noon on Friday, made a wire transfer to pay for the vehicle at 3:45 that day, flew to Dallas and arrived at Huggins Toyota at 1:10 PM on Saturday and drove off the lot at 1:30. They were honest, responsive and professional. I m grateful! Thanks gentlemen
We had a great experience at Huggins Honda. Our salesman Hervey was so professional and really paid attention to our needs and located the perfect vehicle. Yvette the finance manager was so genuine, knowledgeable and professional she really worked with us. Overall it was the best car buying experience we ever had! We have decided that we will be a Huggins Honda family.
I wish I could give this place zero stars, negative stars. My husband and I were going to buy a car here, the salesman we'd worked with was really good, but his managers have ZERO CUSTOMER SERVICE skills, and they dont care, nor do they want to hear about it. Honda still got my business, but Huggins will never get my $$$. Buying a car is a very important, large purchase, and for the management to not want to make such an important purchase go smoothly and help their customers out and feel comfortable, well their customers will walk away and give their business to a better deserving Honda dealership. Just remember Huggins is a terrible dealership, Honda is an amazing brand and dont let this dealership sway you from your experience here.
Saleswoman "Nume" who is friendly, attentive, and very knowledgeable has helped me with at least three of my new vehicle leases from Huggins over the years. This is my favorite Honda dealership.
UPDATE: I just leased another (my 4th Honda) from Nume yesterday. She knows her business and excels at it! I could not be a happier, more thankful customer! :-D
5/5 stars for both Alex Oglesby (Senior Sales Consultant) & Jorge Garcia (Finance Manager). Both exemplified excellent customer service & truly made leasing my second Honda stress free & quick. I am recommending both of them to all my friends & family interested in getting a new car. And when I return, I will only want those two employees to help me. Thank you both for making this car leasing experience wonderful!
Our recent purchase was one of the easiest, most stress-free buying experiences we have had while purchasing a car. We have been Huggins customers for about 8 years. They have an exceptional sales team and service department. We will continue to be loyal Huggins customers for years to come. Our salesman Forrest was Clark was a true professional. I recommend Huggins Honda to all of my friends
This was a pleasant experience. The young man who helped me was courteous and kind.
Knowledgeable, friendly, and prompt service. Pleasant atmosphere. Quite aware of time factor and finished up quickly. They have definitely earned my repeat business.
Fred Hyche always takes care of me when I need my Pilot worked on. He keeps me informed and gets everything done. I m always glad I go to Huggins for service. I feel like whatever they did was done right.
Very good experience helping a friend of mine purchase a CRV
This is by far the best place I have ever leased/bought cars from. They truly take care of you here, without question. Aaron helped service my car today, and went above and beyond to make sure I was taken care of. Will be back for sure - thanks Aaron & team!
Huggins Honda has an outstanding service department! I've had my Honda almost 3 years, and I'm always impressed with how well I'm treated when I go in for service on my CRV. Mitchel Lo is an excellent service advisor.
Amazing amazing workers and service. Long story short: Leaving for overseas next day and my car almost didn t make it. Vehicle would not been able to ship because it had a recall I wasn t aware of. Huggins Honda pulled some strings and worked on my car ASAP. Couldn t be more grateful, didn t have to sell my car. They support our military!
Greg Roye and Jimmy are the best. We have purchased 3-4 cars from them.
The go out of their way to get us in the car we want. And always fit our
payments to our budget. They are #1 in our book. Awesome gentlemen to work
with.
I love Huggins Honda. The advisers are professional, efficient and great at communications. The waiting area is spacious, clean and quiet. With big screen TVs, the wait time passes fast.
Thank you Huggins Honda, and particularly, Aaron for a great experience.
Came here to look at vehicles and would told there was no way I'd find what I wanted in my price range. Less than a week later and I found a better deal than I was expecting for the same car. Poor attitude from the salesman.
The worst Hoda service in Texas since 2010 as far as I know! I bought new car and They could not fix issue that my car has! I have 4 Honda and Been here for my car service many time. Didn't even wash my car most of the time and never inform to pick up until I call them and ask ready or not! even the car has been fixed for so long!! Never going back this place! Service manager is not polite!! I prefer honda of fortworth!!
I went in to test drive a car and I was well taken care of as far as speedy service. That is where the good service ended. Was given the spiel about how they're a family business and that they are super thorough when checking their car's so that they "don't ruin someone's car experience." They then proceed to lie to my face about a modified vehicle that was not capable of passing an inspection. Didn't pass emissions testing 3 times in a row at the big dealer but will pass at a "texas inspection station" a few hours later? Fishy if you ask me. Please do your homework before buying a used car from them. Ask for the full car fax with maintenance records. Don't listen to a single thing the salesman has to say about the car. They don't care about the people they sell car's to. All they care about is a paycheck.
Weston did a fabulous job! We were not planning on making a purchase from Huggins that day, but he made it so easy that we just wanted to buy from him.
-Posted as a service & under authority of this business, comment shown as expressed by true customer of this dealer.
I have a great experience at Huggins Honda service center. Thank you Tim Keller for helping me out with my car. If anyone comes to this location ask for Tim, he provides the best customer service ever. He cares about your car and gives great advices.
Awesome experience! My husband greatly dislikes going to dealerships, however, he found the experience at Huggins Honda to be fantastic. Our sales rep Kim was very patient and honest. We would definitely go back to make another vehicle purchase and have been recommending the dealership to every one we know. Thanks for such a smooth transaction!
Mena Family
After years of terrible experiences at other dealerships, we purchased our first Honda from Huggins. The sales (ask for Alex Oglesby), and the service (ask for Fred) is excellent! So much so, that we ve purchased 4 vehicles from them and plan to go to them as our teenagers start driving. The cafe, sales floor, waiting area and restrooms are always spotless. The food at the cafe is delicious (the turkey, bacon, avocado on sourdough is the best)! The staff is super friendly and helpful. Our experience at Huggins led us to purchase a Honda lawnmower (not from Huggins ) and it has been the best mower we ve ever owned.
Had an amazing experience dealing with Malik Davis. He moved mountains to get us more for our trade in and put us in the new car we wanted.
I really like the service at Huggins Honda. The atmosphere is always so pleasant. They really care about how they treat their customers. They try to always get you in and out in a timely manner. I always request James Gray, he very knowledgeable at explaining and recommending services i need for both me and my daughter cars.
Lance Clay always goes above and beyond! I ve been with Huggins for over 5 years and always feel like I m royalty. His customer service is impeccable, and I hope he knows how truly my family and I appreciate him! He s efficient and truly cares. We all have super busy lives and depend on our cars and Lance gets it! If I could give him a million stars, I absolutely would! Thanks so much always, Lance!!!
Customer service was GREAT! The check-in process was smooth and we were contacted twice with updates throughout the day. No work was done until we had discussed it. We will definitely return when more work on our vehicle is necessary!
Beautiful dealership inside and out. Very clean. Attentive support staff.
Very helpful and rates were surprisingly affordable for a dealership
Working with Aaron Constantin is always a pleasure. He keeps me informed of any additional services that require attention while my 2005 CRV is in for an Oil Change. He also provides his recommendations of when these services need to be done. Because of my financial situation, Aaron takes that into consideration and provides me options for these services. His concern for me as a customer is heart warming and very much appreciative. Huggins has an excellent service technician team too. Since the purchase of my CRV, any service completed on my CRV has been done correctly and efficiently. When an opportunity arises to recommend Huggins Honda, I happily speak up.
Everytime i come to Huggins Honda I get quick and friendly service. Always greeted with the friendliest of people.
It has been 4 months since I purchased my vehicle because time was needed to drive the vehicle since it was not a Honda and give my personal experience and review. So far not problems with my vehicle. Now for my story:
I found a 2014 Volvo S60 T5 May 2019 at Huggins Honda website. After doing my due diligence on the vehicle and the dealership. I sent Theo (salesman) an email explaining my situation. Theo invited me to come test drive the car and to discuss my options. Test drove the car on Friday and filled out the paperwork,
Provided all necessary required documents (via email and text) with the finance department (forgot the lady's name but she was very very helpful, considerate, upfront, personable, and professional) on Saturday,. With Sunday being Mother's day i received a call to pick up my Volvo on Monday the day after Mother's day. Yes, excellent Mother's day gift to my self! I think the Finance Department lady ( Ms. Classy) name is Vivian. She made my Day and Mother's day gift possible!
Most dealerships /salesman would place you in the vehicle of their choice. I was able to get in the vehicle of my choice and also received a GREAT deal and APR. The experience was above my expectations.
Thank you Theo and Vivian ( Ms. Classy!
I bought 3 brand new cars there and never got a better deal on any of them. The salesman is the sales managers pawn. I was not happy, and Honda is building them cheaper made every year, so I went back to Toyota.
Really helped me out in finding just the right car. Highly recommended.
I bought my CRV from Huggins last year, and it was the best experience I've had buying a new vehicle. Since then, I've been back to the dealership for regular maintenance. I enjoy their newly remodeled service center and the staff's wonderful and courteous service.
Everyone was very friendly. Loved the whole service.
Thanks to Mr.Milton for his amazing service.
Ordered parts. Prompt service. Parts arrived on time as expected.
I was told that I can pay $560.00 dollars for an Odyssey, after that they changed it for $635.00 dollars, and when I got to the finance person it was $669.00 dollars plus gap warranty, and he never showed me about the financing bank, he was interested only in the point that I buy the gap warranty. They trick you all the time, they are not honest, and they give you the lowest price possible for your trade. I did traded my 2016 Toyota sienna XLE with Nav with only 9550 miles, and they gave me only 25K. Just in case you decide to buy it, you know the price they payed for that car. Worse experience ever in a car dealer, even when they said they are different from other dealers.
The service attendant found the low air alert was due to a metal object that had punctured the rear tire. Since I had in the past had low air in the front tire I was focused on that. The team found the issue and determined the tire had to be replaced. Good catch! The attendant was pleasant and had a calm yet knowledgeable demeanor.
hugginshonda.com
