Vandergriff Acura Review

Blake and Matthew were very helpful. It was a painless car buying experience.

Buying my car at Vandergriff Acura was a breeze thanks to Jeffery Brown taking the guesswork out of things! I am definitely going to recommend this dealership to all of my co-workers and friends.

We had a great experience here. Our salesman was nice and friendly- not too pushy. They even delivered the cars to our home that is in North Dallas- a long drive away! My only complaint is that we waited a long time for the finance people to complete our deal after we agreed on a price.

Horrible experience with the service department , this dealership has big issues please avoid them

Amazing customer service! Kyle and Matthew were great!

Amazing customer service there! Kimberly was my sales lady and she was awesome! Would recommend to anyone!!

I was greeted by Fausto Rivera. It was my first time buying a car so i had a lot of questions. Mr. Rivera was able to answer them all quickly and with easy-to-understand, detailed information.

I was pleasantly surprised with how comfortable I felt during my most recent car buying experience at Vandergriff Acura. I've had my share of rough experiences with dealers and this is almost certainly the gold standard to-date. Bought used 2019 Acura RDX. Competitive price points across all models (both new and used) - nothing hidden and sales process was not "pushy". Ask for Matt Moore - he is personable and wont have you thinking about an exit strategy 15 minutes in (which I'm sure many can relate). Vandergriff Acura accommodated just about every request I had. Would definitely recommend you stop by if you find yourself shopping vehicles in Arlington.

Honestly one of the best experiences I had with car shopping. Thanks Jeffrey Brown for all the help you provided!!!

I am a 58 year old lady who's worked on cars since age 16. I recently was asked to work on an acura 2016 ilx. Justin, Jeff and the awesome ladys at vandergriff acura parts have gone above and beyond helping fix this car. Customer service excellent. Part orders perfect. Highly recommended.

Very nice, clean and professional dealership. I was greeted several times while waiting on Thai Nguyen, my sales specialist. I live about 2.5 hours away and Thai kept me updated and answered my million questions very promptly. He is very knowledgeable, helpful and hard working. Even the next day after purchasing my MDX, I still had a few more questions and he answered in a very timely manner. Also, Mike Luong and the financial team were courteous and helpful. I got an AWESOME rate financing through Acrua. Thank you!

Brian Smith is the best. Honest, professional. I've purchased two acuras through him and highly recommend him!!

Went in to make a service appointment, Gil always takes great care of me and my Acura.

Excellent service, I highly recommend it. Thank you, Fausto Rivera

I came in for a test drive a car and Logan Wilson and he was very helpful.

Great customer service. Thank you Aimee for helping me get my appointment set up.

The first time I went to Vandergriff just to look Johnathan Lester was very helpful. A month later when I came back again Johnathan greeted me and remembered me from before. He was very polite, listened, knowledgeable and answered questions in a simple, but yet keep it real manner. I had a lot of questions and took a long time to consider things and he was so patient and not overly pushy. He didn't try to show or sell me anything I didn't want. He brought me exactly what I asked about. He explained everything about the car and its features. He worked with me on the price and financing options to something I could live with paying every month. Patrick was also very helpful. It's been 3 weeks since I bought my car and I have no regrets. Thanks to Johnathan I love my new shiny red rdx and my car buying experience. I'd definitely recommend everyone to go see Johnathan Lester when you're ready to buy a car.

Horrible experience! Stay away from Vandergriff if you value your time and money. They don't care or value your time or your business. They just want to make a deal that best suits their interests and be done with it, they don't care for the customer experience. We were at their dealership looking for a MDX, spend almost 2 hours and after we couldn't agree on a price, we left. They contacted us as expected a week later to check in with us but wouldn't budge from what they had initially offered and were pretty rude about it. I would expect as potential customers you would at least try a little harder to get our business. Without coming to any price agreement, they would just send us random emails asking us to come out that day to their dealership. They assume you have nothing to do but spend hours at their dealership on any given day or time, just ridiculous. Not only do the staff have poor customer service, we had escalated to the Manager too and still fell on deaf ears! We're so glad we didn't buy from them, we'll take our time and business elsewhere where they have more value for the same.

I have purchased 2 Acura s from here. The second time around has been the worse. It took over a month to get a copy of my contract. After calling and calling. Text sales rep about vehicle not having a wheel lock so I can replace the tires that needed replacing just a few months after purchasing the suv that sits in the garage mostly due to working from home. Rep stated he was going to help two days later no response. Came to the dealership waited 15 minutes left rep never came. They was quick trying to make the sell. Never again will I get another car from here or my car serviced.

They lost my car in the service area. They couldn't tell me where it was or who had it. I waited nearly three hours for an oil change, and was too ticked off to get my free wash and detail. I will never go back.

Thanks Sarah Elebaid for helping me with my service appointment, vandergriff Acura is the best !!!

I am been a loyal customer at Vandergriff Acura for over 3 years and the staff always provides great customer service especially Jeffrey he is the best. Thank you Jeffrey.

After several close friends of mine purchased Acura TLXs, I decided to come to Vandergriff Acura on 10/18/2018 to look at a low mileage 2018 Acura TLX. Matthew Hathaway was very knowledgeable with all of the Acura models, and was committed to finding the right car for me - not just to selling a car. I appreciated all of the honesty regarding each car (I.e. that a scratch in the CPO vehicle may not come out after buffering). After pulling up two different cars, he offered to pull it into the garage so I could view it under lighting. His customer service skills are superb, and I m extremely happy with my purchase & the deal I received.
To top it off, the staff stayed several hours after closing to process the purchase, and offered a parking lot to park my old car in for later pickup.
Special thanks to Tony Tanida, who was very knowledgeable when it came to explaining protection plans, and made sure that I understood each plan and what it entailed before making a decision.
I would recommend this dealer to anyone - I ll be back in the future.

Channel Rhodes was extremely rude and unprofessional she called us Boags because we wouldn t fall for her scams. When we decided not to buy she told us that
Black Lives Do not matter. We couldn t believe it!

We went to the Clay Cooley dealership down the road instead, we got a 10% lower interest and didn t need a co-signer.

Vandergriff Acura in Arlington is the place to go to for your new vehicles and also your services needs, you will not disappointed.

What a great experience in buying my car. Malik Allen, my sales, guy was awesome. The deal was great.Two months after the deal and he still checks in. Ask for him when you go there.

I purchased my new Acura RDX yesterday with Jimmy at Vandergriff Acrua! As soon as I inquired online I received a phone call. I appreciate the prompt service and follow up. I met him at the dealership yesterday, they quickly appraised my previous car and worked out a great deal for my new car! Very pleased with my purchase and very pleased with the customer service I received from Jimmy in Sales, Brandon and Kyna the finance manager! Thank you everyone for the great experience!

The salesman was great! Daren "Laser" Beames II was super friendly, and I could tell he really cares for his customers. He also called to check on me and my new car several days in a row!

I always recieve awesome service from ALL the guys in service. But big thanks to Cameron and Vernon. Special thanks for always taking care of Mr. Hightower! Continue the awesome work you guy do.

Etta Maytubby was very helpful. She really cares and listens to her customer's needs. She understands the importance of committing to a vehicle. For most this is considered a major purchase. She wasn't overly pushy and she did not want to put me in something I did not want. For those reasons I will being making my future purchase with her. Thank you for keeping me updated on inventory Etta! A great customer experience is worth the wait.

I moved to the area recently and just had my vehicle serviced here. Since then I keep getting emails trying to sell me a vehicle. I tried to unscubscribe and spoke to someone about removing me from the list. Nothing works even though they said I was removed. So I can only think is untrust worthy if this simple request can't be complied with. I asked to speak to the general mgr but somehow he isn't there at work. So looks I need to go elsewhere, hope this is just a vandergriff thing and not a Texas dealership thing. Trust is earned. Update: after this review their sales started to send me texts "are you still interested in the market for a new vehicle". Guess that's their attempt to harass me. oh I got a reply from the dealership only to say to they contact only those who opted to receive emails and such. I NEVER OPTed for any contact emails or calls, hmmm another non truth from the dealership. Dealership stunts, nice business.

Sold me a car that had a mileage discrepancy and was never informed about it.

Service used to be amazing! Lately seems like they're lacking. Tech even left the oil cap off after I went in for service. Double check your vehicles before pulling away.

Stop by a few weeks ago and met with Jonathon regarding a possibility of exchanging my current leased vehicle for a new model. The process of extremely flawless as Jonathon and his peers walk me through all my options. End of the day, without any forcing, we walked away with a new leased vehicle with lower payments and a better option for my family. Highly recommend Johnathon and his team as they represent Acura and industry well.

I took my vehicle in for a tire rotation and oil change. My advisor greeted my quickly and was very kind. Service was top notch. I'll never take my car anywhere else!

I recently came in searching for a new vehicle to splurge on and I was lucky enough to have Jeffery Brown guide me through the process. He was very attentative and made sure my experience was great. Overall I would definitely recommend your dealership to friends and family. I can tell you only hire the best to represent your company!

Travis was always quick to respond and delivered our vehicle to us n Houston. Easy to work with.

Super awesome sauce! They got me approved for the car of my dreams! Love my other half for making it happen and Mr. Tom Phan for working with us! He's the best!
For over 6 months we had been looking and trying to find the perfect fit. Checking daily and driving all over DFW looking for a vehicle that was within our limits.
We tried many models and makes of vehicle and there was always something that wasn't right or didn't fit.


Thank you too the Acura team! #jeep #dreamcar #bestteam

Awesome young man very knowledgeable and professionalism on point

This is the second RDX we have purchased from Tom Phan and the first time we worked with Matthew Hathaway. Both were great to work with and really know their stuff. Always a pleasure to do business with these guys and Vandergriff Acura.

So happy with our experience today. Bryson Lau is knowledgeable, kind, he answered all our questions patiently. He knows the vehicle and has excellent costumer service.

Vandergriff Acura was a great place to purchase a car and I would recommend it to friends and family. It was a haggle free transaction where their goal was to make sure that I was completely satisfied with my purchase. Max is a great guy and made sure that everything was moved through as quickly as possible. Wesley, Max and the Vandergriff Team earned my business and I would shop here first the next time that I need a car.

We have ben looking for a starter car for our teen son and contacted Vandergriff about a used vehicle on lot. Even though this vehicle did not work within our budget, Logan Wilson has worked diligently to try and find a great vehicle within our budget. He has gone above and beyond to help us and we look forward to working with him in the future.

Visited Vandergriff Acura to last week and Jeffery Brown was so extremely helpful. He talked with informative candor and really respected me unlike any other car salesman I ve spoken with. Jeffery knows his information and is one of the only people I d put my trust into when purchasing a vehicle. Thank you!!!

Tom and Jeffrey has been very helpful and made the decision time very stress free.
Jeffrey followed up consistently being emphatic all through.
He's knowledgeable and understands my situation and need. Dealing with him is like a family helping you to make a difficult decision easy.
It's been very relaxing dealing with Tom and Jeffrey today. At the end of day, i drove home my new car satisfactorily.

I recently came in to look around and found great help from Jeffery Brown. He knew what he was talking about and was very friendly. He even had a few suggestions to broaden my options. Super great and informative. Definitely ask for him when you go to visit. 10/10

This is the place to buy a great car! Vandergriff Acura is a well run, friendly dealership. From the time we called to see if they had the car we wanted until sale was complete, Kenny Le walked us through the process. He showed us the wonders of the MDX. The MDX is my favorite car ever...and I ve had some nice cars. The MDX drives like a dream with a bit of a sporty feel. Big enough without being a big lug. Call or Go by Vandergriff Acura and ask for Kenny. He will take care of you every step of the way. Be sure you meet the general manager there..,another great guy! You won t regret it.

Great service our sales person thai or tai I m so sorry for messing up your name. But he helped us the whole way in finding me the perfect car with a great price! If you come to this dealership make sure to get tai(thai) or mike help you.

I have been going to the Service Center for years. Never had an issue until recently. My car is making squealing noise after being serviced for belts and pump replacement. And they are asking more $ to fix it.

After my dad received information in the mail regarding trading his current vehicle we decided to contact Acura to try and get the process started. The information was submitted online to get a head start on the process I was quickly contacted by Stan Bennet and another guy. Stan was quick to give me his cell number to contact him and text messages were how we communicated the 1st day of this process. A day later we received an email that basically said that they got notice that we had pulled out of the process to buy a car. I then called Stan back and asked what was the email about, he said you shouldn t have gotten that email, I will take care of it . I followed up with Stan 2 days later asked him for an update. He said the problem was that my dad owed more on his current vehicle than what it s worth so he was still working on somethings. I get it! Days went by, (7) to be exact. No word, no follow up. Didn t hear anything. I then reached out to Stan for an update. It just so happens he had heard from the bank the day I contacted him. Coincidence maybe. My opinion. Horrible customer service. We definitely got a new vehicle for my father but hate we couldn t get the Acura my dad wanted due to poor customer service the dealership as well as Stan displayed. All they/he had to do was follow up, good or bad. Just follow-up!

This is my 4th Acura and 2nd from Vandergriff. Not sure I will ever go somewhere else. These guys are great. From the service staff to the finance guys; I am always left impressed. James in service has been spot on and Dayshawn who sold me the car was amazing. No pressure, easy process for sure. This was during the Pandemic. I saw routine cleaning and social distancing which left me comfortable waiting here. Well done to everyone involved!

Vandergriff has a great staff and a gorgeous facility. Go see Anthony Palmer and he'll work hard to get you into your new car (or great certified used)! 2x satisfied customer

I been going to Vandergriff Acura for almost 2 years. Never had an issue until recently in November I took it for an oil change, when I received my vehicle back the passenger seat had a tear on it. I informed the service person incharged James Newman and make long story short they informed me to fix the seat it was 900 dollars. Is little things like this that will eventually make you take your vehicle to other places. Not a terrible place just make sure to take pictures before and after you receive your vehicle. They will do everything possible to low ball you if they they're at the paying end.

Bought a new Acura from Vandergriff in 2013. Battery states 100 month warranty. Battery died within warranty period of 100 months. Vandergriff Acura worked with me to resolve the issue. Appreciate their prompt response and customer service.

Everything went as perfectly as they promised. Promt , curteous, professional and exceptional quality. Thanks for taking good care of my car, I'll definitely be returning for future service needs.

Mr. Jeffrey Brown was excellent. He gave us the customer service we expected. His knowledge for the Acura product was exceptional!!!!!
Vandergriff Acura is very lucky to have someone like Mr. Brown. You don t find great young men like him anymore!!!!

Cameron was the best service writer ever. I will plan to go back to him every time.

Brian Smith was great! He made buying a new car a breeze!! I picked out my dream car online and when I arrived it was parked out in front upon my arrival. The rest is history! I left with a great deal! -Vana Seals

Best duo Brandon G and Lenny G. Ask for them, they will give you the best deal in or outside of town. You all listened to exactly what i need and went above and beyond! Thank you from the bottom of my heart!

The parts guy was NOT helpful and thought he knew everything. Ugh.

Asma, the sales representative was very sweet and helpful. I didn t feel pressured to buy a car nor felt as if she was not honest with me. I have purchased my new vehicle. Would recommend to family and friends. She is wonderful !

Our salesman JB was fantastic! He treated us with the upmost respect and was very knowledgeable and attentive. He answered all our questions and made sure we were completely satisfied. I would highly recommend you come see JB if you are looking for a great car at a reasonable price. Thank you and Happy New Year JB!

I met Peter Boghossian, service director and Cameron Hosch, service consultant for a situation with coupon. The guys invited me in the office and listened to me carefully and gave me full respect. I really appreciate their nice behavior and customer service. I strongly recommend this place.

Acura has best services in town.

I purchased my car from Vandergriff Acura and was very pleased with not only my vehicle but also my service. I worked with two gentlemen Dayshawn Green and Brandon Guzman. The gentlemen were so polite and made me feel welcomed and at home. They also got me me in and out.....FAST SERVICE Thanks guys!!!!!! I would refer Dayshawn and Brandon to everyone they are the BEST!!!!

Cameron was awesome. He explained in detail the service I came for and service I will need on my next visit. Service time was very good. I didn't wait no longer than i was promised . Very good service overall.

I wanted to email and provide some feedback on our experience in dealing with Vandergriff Acura, Arlington.

Collectively, my husband and I have bought or leased 14 cars through Vandergriff Acura in the space of 6 years. For the majority of those purchases, if not all of them, we have had the pleasure of being helped by Mr Tom Phan. Both my husband and I have found Tom to be knowledgable about the vehicles, honest in his advice, willing and able to get us the kind of numbers we look for and just above all, helpful above and beyond expectations.

Tom deserves recognition for his hard work and positive and energetic attitude. He makes the customer feel like nothing is too much trouble and always has a ready smile. I'd like to let people know that at least two of his customers are very happy and will always come back to buy our cars there, and will recommend Vandergriff Acura Arlington without hesitation.

Hands down the best experience I had with any dealership!!! Jeffery Brown goes above and beyond for all my questions and concerns. It feels good to know I am in good hands and will recommend everybody to him! He s The best!!

The staff at vandergriff Acura was really helpful especially Jeffery Brown

Eric Fuentes worked hard to find a truck for us that fit the budget. We still love the truck and the service we receive after the sale.

Looking for a new car come see Lenny Gomez, great salesman. He's honest and will get the BEST DEAL! in the dfw meteoplex

I m waiting for the final step but so far it s been the easiest and best purchase I ve ever made. I spoke to Brandon Guzman via email all day with my requests and he answer and delivered immediately, exactly what I asked for. I will absolutely be Back and tell other about Vandergriff Acura!

I ve leased two cars from vandergriff Acura, and will never go threw anyone else. We have had the best experience awesome sale guy Lenny G. Straight to the point no bs gets you in and out unlike other dealerships.

I purchased my 2013 Tundra there, had a Great Experience.

Brandon Guzman is amazing!! This is the 5th car I have bought from Vandergriff Acura and each experience just gets better and better. Brandon took the time to make sure everything was ready when we came in (he knows the hubby does not like waiting)and the whole process was swift and done in less than an hour. Brandon worked hard to get me my dream car and I am so thankful for a great person who is phenomenal at customer service.

Where to start? I visited Vandergriff Acura with a very particular situation. I didn't know what I qualified for, I just knew I needed to trade in my BMW 328i Convertible for a family friendly vehicle. I have two growing girls and recently became a single mother. I ran into several issues when attempting to trade in my vehicle because of my current situation but I got very lucky with Kenny Le! He was patient, personable and really had his best interest in our family's need. I cannot imagine anyone else at any other dealership taking his time and working with his peers to meet my needs. I told Kenny that I did not need all the bells and whistles, that I just need a spacious, in good condition vehicle, and he delivered a pretty awesome 2014 Acura MDX. My daughter's were so excited to have leg room, lol. I was and am forever grateful of Kenny Le and everyone at Vandergriff Acura for working with me and being very patient with my situation. If you are looking for personable attention, I highly recommend Kenny Le at Vandergriff Acura.

Thank you Kenny - I love my Acura!

I worked with Candace and Jonathan and recieved exceptional service. I know I'm making a good decision based on my interaction with them and the friendly staff here. Great place to go if you need a vehicle.

Thank you to Jeffrey for always be soo amazing at his job !!! He s the best at Acura duh!!! Lol I never got my first free oil change tho

I WOULD LIKE TO TAKE THE TIME TO THANK MS. PRISCELLA ARELLANES AND MR. MIKE SESSIONS AND EVERYONE ELSE IN THE SALES DEPT AND FINANCE DEPT FOR HELPING ME GET SUCH AN AMAZING VEHICLE. I BOUGHT A 2020 CERTIFIED ACURA RDX!!!

IT WAS FAIRLY QUICK AND EASY AND THEY WERE ALL VERY HELPFUL. I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP IN YOUR NEXT CAR BUYING PROCESS

GOTTA SEE JULIE. AWESOME ATTITUDE, AWESOME SERVICE, GREAT PERSONALITY. OVERALL BEST SALESMAN EVER EXPERIENCED.

Today Aug 18th, 2015, I spoke for a SUV and my offer was accepted and confirmed by sales person Nick Davis n his manager and they ask me to come, before going, again I confirmed the price and again they confirmed "YES". From 40 Miles one way when I drove there with my wife and after checking the car and ready to pay, that time they increased the price by many stories and the manager was very rude. It was a very bad experience we ever had. Just to attract and trap to bring the customer they just tell the lie and do false promise. @ hours in traffic and then lot of our time wasted in summer hot day, kids waiting at home. This is worst dealership, no respect for customer and promise. After reading another customers reviews it looks like a pattern of trapping by false promise. Plz avoid this dealership, as it will waste whole day and this harassment, frustration and disappointment will make many other mental and physical illness. These are old cheap tactics to promote and sale products. Bijender Tanwar

Service is always great. And salesperson Stan, I consider a friend. Is.worth the drive across town to go to Vandegrift.

If you re looking for quick awesome customer service then ask for Jeffery Brown!! He was super helpful and nice and helped me find what I needed.

Wade West was great, very patient with us and our 2 month old. He even stayed a few hours late to help us finish

Thank You Mr. Green for such a great experience during my first vehicle purchase. You were very professional and very honest. I ll come back to purchase my second vehicle.

If you re in the market for a new Acura, I recommend Brian and Vandergriff Acura. You won t be disappointed.

I recently bought a GMC Acadia Denali from Vandergriff Acura. I live about 6 hours away from the dealership. So most business was over the phone. My sales guy Chris Brennan was amazing. He responded to my needs quickly and was very honest. I highly recommend working with him if your looking for a vehicle. A couple of the managers are not so highly regarded as they did not respond to messages or phone calls. Overall happy with my purchase thanks to Chris!!

We worked with Bryson, very committed salesman! Got us in to the vehicle we wanted the same day. Very happy! Ask for him when visiting. Five stars, two thumbs up!

Great Customer Service from Sarah Elebaid. Thank you for all your help

The absolute best car-buying experience. Cannot recommend highly enough. Banipal and Cal at Vandergriff Acura were extremely friendly, patient and accommodating, as well as knowledgable, in helping me find the perfect vehicle. Sean was very efficient and friendly in helping secure financing and get me on my way with my new ride. Will definitely be returning for all future vehicle purchases! Thank you, guys!

I recently purchased a 2019 MDX from Vandergriff and have been extremely satisfied with the experience. Eric Fuentes, my salesperson, was extremely helpful, courteous and did not try to pressure me. From the online inquiry to the test drive to the purchasing process, my experience at Vandergriff was excellent.