Enit Kurian

Review of Vandergriff Acura

Horrible experience! Stay away from Vandergriff if...

Horrible experience! Stay away from Vandergriff if you value your time and money. They don't care or value your time or your business. They just want to make a deal that best suits their interests and be done with it, they don't care for the customer experience. We were at their dealership looking for a MDX, spend almost 2 hours and after we couldn't agree on a price, we left. They contacted us as expected a week later to check in with us but wouldn't budge from what they had initially offered and were pretty rude about it. I would expect as potential customers you would at least try a little harder to get our business. Without coming to any price agreement, they would just send us random emails asking us to come out that day to their dealership. They assume you have nothing to do but spend hours at their dealership on any given day or time, just ridiculous. Not only do the staff have poor customer service, we had escalated to the Manager too and still fell on deaf ears! We're so glad we didn't buy from them, we'll take our time and business elsewhere where they have more value for the same.