Brittany Hunter

Review of Vandergriff Acura

After my dad received information in the mail rega...

After my dad received information in the mail regarding trading his current vehicle we decided to contact Acura to try and get the process started. The information was submitted online to get a head start on the process I was quickly contacted by Stan Bennet and another guy. Stan was quick to give me his cell number to contact him and text messages were how we communicated the 1st day of this process. A day later we received an email that basically said that they got notice that we had pulled out of the process to buy a car. I then called Stan back and asked what was the email about, he said you shouldn t have gotten that email, I will take care of it . I followed up with Stan 2 days later asked him for an update. He said the problem was that my dad owed more on his current vehicle than what it s worth so he was still working on somethings. I get it! Days went by, (7) to be exact. No word, no follow up. Didn t hear anything. I then reached out to Stan for an update. It just so happens he had heard from the bank the day I contacted him. Coincidence maybe. My opinion. Horrible customer service. We definitely got a new vehicle for my father but hate we couldn t get the Acura my dad wanted due to poor customer service the dealership as well as Stan displayed. All they/he had to do was follow up, good or bad. Just follow-up!