Tyler Trout was extremely helpful... full of knowledge and options available to us. He took the time to understand what I needed, all my questions were answered and made processing our first payment really easy. Thank you for your excellent customer service!
During this difficult time of Covid-19 Vanderbilt mortgage and Finance has been extremely helpful they have Went the extra mile to help, I did has a pleasure to work with Mr. Tyler Kyle, while on the telephone with him I was very pleased via his work ethic, very understanding, warmth, patient and professional, Mr. Kyle s he would take his time and listen to you and try to help, He s very considerate and supportive. He go above and beyond.
I highly recommend him ! His Customer service deserve a 5 STAR !!!!!
I am extremely satisfied with the services and support that Mr. Kyle s provided
Thank you so much VMF and Thank you so much Mr. Kyle s
Harry D
Robin Rhines was awesome on the phone!! She was so helpful and considerate. She was willing to talk and inform and just guide us through the process. What an asset to Vanderbilt!! Her customer service skills were great, but her love for people and for her job just came through the phone. I left our conversation with goosebumps. Major kudos!!
My family has been having some financial issues and has gotten behind on several bills due to the CV-19. Pennie was very friendly, patient, and explained things to me in a way that made me feel comfortable about what needed to happen. Although, we could not do what I needed, she was able to help wih a plan me keep my home. THANKS Penny.
Everytime i have had to call for assistance i have received nothing but the best customer service. Everyone is so nice and pleasant. I ve never experienced a long wait time either. Highly recommend VMF to anyone.
Times are tough For my family right now.
We have been our home for 4 years so far and we got behind on the payments. I was worried we might loose our home but i called Vanderbuilt up and a man that goes by the name Chris Bowman answered the call.
Was happy to help me to get back on track and work with me. It sure is nice to have good people that understand and willing to go that extra mile.
I called Vanderbilt today and first spoke with Julie, customer service representative.
She was very knowledgeable and went the extra yard in helping me pay off my home by getting authorization to over ride the standard amount allowed.
Not only that she was positive, friendly, and so patient .
I talked to other representatives and no one offered this convenient way to pay..... Especially with Covid 19 pandemic. This is what older people look for in service excellence.
Thank you for employing such a great employee.
Also I spoke with Regina who was also a big help, friendly and very positive.
My experience with Tyler Kyle was great! He was informative and understanding! I am glad he is our new contact instead of the other one. Tyler is very professional and didn t talk down to me. He was Helpful and considerate. I am again happy working with Vanderbilt Mortgage! Tyler is an asset to this company! Thank you for the excellent customer service!
So my hours have been cut at work but not enough for unemployment so I called them to see if they could help and the lady I spoke to was just rude and was like well everyone is being affected by this!! And then said well your stimulus check should help you get your April payment made like I don t have other bills falling behind. I definitely am switching to a better mortgage company once my credit gets better!!! Please know they don t work with you
They work with you very well. Brian Gillis is great to with customer service. Thanks for all that you do. Very understanding and caring company
They help you when you need help with your mortgage payment. Chris bowman was super nice
We've had Vanderbilt as a mortgage company for over 20 years and they still call me the day of the due date ..I haven't forgotten my payment date in 20 years ..Had 2 mortgage claims after 2 hurricanes ..Have had the hardest time to get claim check from them to do my repairs ..But they can call me the day the payments due...smh ...They said they sent part of my claim check out on the 25th of Sept...Today's is Oct 6th ...still hasn't came ..I sent it to them and made it in 3 days ..All the people here think Vanderbilt has been good to yall but they're really just interested in their mortgaged property ..They will say everything you want to here ..but, you're still paying the bill...add it to the end and you'll pay all that accumulated interest ...Wont owe this company after Jan 2021 and I praise my Lord and Savior Jesus Christ for it ahead of time...NEVER AGAIN WILL THEY HAVE OUR BUSINESS...!!!
I had a wonderful experience today when I called to pay off my mortgage. Chrissy was the most professional and warm representative I have ever spoken to at Vanderbilt. She made everything easy and answered all my questions. Thank you, Chrissy for all your help.
I am having trouble financially because of COVID-19 and emergency vet, car repair, washing machine failure, and taxes. I needed to see if I could defer a mortgage payment. Sarah took my information and spoke with Sherry and they were able to get me payment deferral for not just one month, but two. I am so grateful. They were so understanding, reassuring and helpful. God bless!!
called in to ask few question on how to payoff my loan and i was helped by Anna. She answered all of my questions and walked me through all the steps to complete my loan payment. thank you for the great customer service. keep up the good work :)
VMF has been nothing short of wonderful for my family and I so far. I was initially approved almost 2 years ago, but decided to wait. I came back to them again this Summer when I purchased my home. Laura Tinney was just perfect for us! She was so nice! No matter how many times I called her with crazy questions, she was always happy to help me. She ALWAYS called me back the same day if I had left a message for her. Vanderbilt really made my home purchase experience amazing. I was able to go online and pre-qualify. They are so helpful from the very beginning, letting you know what to expect at different stages of the loan process. This was very helpful because it made everything get completed timely and I wasn't stressed or overwhelmed at all. It was a wonderful experience dealing with this company and I have already recommended to a friend here at work.
My family and I have been consumed with the effects of the current pandemic that everybody is facing right now. I have been very worried about how to stay on top of all of the monthly bills including our mortgage. Today I spoke to a gentleman, Tyler Kyle, who was very sincere and supportive. I was unaware that there are other options for paying my mortgage, during COVID-19, that turned out to be very helpful. I very much appreciate the information he shared and I definitely recommend calling Vanderbilt Customer Service if anyone else is struggling at this time.
During this pandemic Vanderbilt mortgage has been extremely helpful they have Went the extra mile to help me and my family through this time and I can say this with total conviction if you are struggling please call them see what they can do for you because I m telling you nine times out of 10 they can help you with every and anything.
If I could give more stars I d give them 10/10
Very helpful amazing customer service, helped our dreams come true. Michael tucker in account management is very thorough, patient, and very helpful. Thank you so much..
My conversation with Christina Villaverde today was very enlighten. She was very professional and she took the time to go over my loan account in full details. She is very valuable to your Company.
We finalized everything and are expected to close in the next couple weeks but I couldn t wait to compliment my team. Every person I ve spoke with at Vanderbilt has been amazing and so helpful! Sara specifically, my FHA processor, has answered every question quickly with no judgement and has calmed all my fears. Buying a home is scary and she made me feel like she held our hand through it. Not only does she do her job efficiently but she is so personable and established a good rapport with us immediately. I have no complaints and a thousand praises!
Tyler Troutt helped me in the nicest way possible! He was very respectful and courteous on the phone, as well as knowledgeable about the issue I was calling to discuss. Vanderbilt Mortgage and Finance, Inc. has been a great finance company to deal with ever since we bought our house in 2010! I would use them again if needed and I recommend them to anyone who is in he market for a home loan. Thanks Tyler!!
I have had the worse time with this company saying one thing and doing another without even telling me what s actually going on!! Sarah (I believe her name is) has not helped me at all with anything and with this being my first time home buying experience you would think it would be a dream come true but it has been the complete opposite. I would give this company negative 2 stars if it would let me. This company as done nothing but make me feel like I am just a waste of there time!!! Thanks!!!
Vanderbilt Mortgage really helped me out when I got behind on my payments. I appreciate y'all understanding and helping me. Thank you so much Emily.
Michael Tucker was very nice and helpful. Excellent service!
I am a Judicial Assistant and ran into a situation I hadn't faced before on a case. First time dealing with Vanderbilt Mortgage and Finance, Inc.
I had been searching for 3 hours trying to find an actual human being with whom to speak. From the first click on Vanderbilt's website, I located a phone number. Skeptical if I would find any one to talk with, I tried. From "Hello' to "Goodbye", I dealt with one amazing lady. Heather Apperson. She not only answered my questions but helped me in locating the forms and explaining the processes I would need. I was so relieved and thankful, I had to take a moment out to leave this review and hope she sees it, as well as, those with whom she works. Heather was awesome!
Michael Tucker was a huge help when I called in recently with questions. He went above and beyond to ensure all questions were answered, creating a great customer experience! Thanks for making what started as a stressful conversation, relaxing and informative in the end, Michael!
Got approved for the loan amount, but hey wait they won't finance land over 10 acres! That would have been helpful information to know before they did a credit check drag our credit score through the mud, as is in every case! The offer was for the acre's, but instead of saying that first thing, the just went ahead with the loan process. Then asked if we can have the land owner just sell us 10 acres? Pis poor business. Could have saved us the credit hit on the inquiry by being upfront in the first place.
My experience with my customer service representative Mr. Michael Tucker was very exceptional. He answered my questions and even assisted me on another topic that I was not aware of that Vanderbuilt offered. He was above helpful, thorough, and his professionalism was great! I would recommend anyone to go with this team of excellence. I would also like to add all my experiences with Vanderbuilt has always been great and helpful..
Thank you
Lorraine Hanks
i have had so much change in my life and Vanderbilt mortgage has helped and understood every step of the way. they have given me opportunities that i didnt think would be available to me. they keep in contact with me and show a true genuine concern for me and my home. Chris Bowman has been the absolute best at helping me when my finances changed due to the covid19 i truly am grateful for you all
There was a payment discrepancy with my account. After speaking to multiple nasty people. My call was sent to a very lovely woman named Robin Rhines. Who listen to my issue and solved my problem. She change my review of Vanderbilt from 1 star to 5. This lady likes her job and is happy to answer questions. Vanderbilt should feel privileged to have such a dedicated employee. Unfortunately I have the feeling shes underappreciated. Thank you so much Mrs. Rhines. God bless..
After struggling for so long with different sells reps we got Jeff and he has been awesome in helping us. He's very professional and willing to help come up with solutions to our struggles and get us on a much needed track. I highly recommend him. Thank you Jeff
Just want to say thank you so much to Chris he really listened and helped out at a very difficult time for my family. Would recommend him highly
I have had a problem with my payments which increased in March or April 2020. I started calling Vanderbilt Mortgage and Finance in April 2020. I have never met/spoken wtih employees who were and are so understanding and helpful. As of today 9/24/2020 I called Vanderbilt and spoke with Mattie who informed me my payments have been reduced. I want to take this opportunity to give kudos and praise to Mattie, Jenny, Missy, Kandace, Melissa and I pray I have not left anyone off. Vanderbilt kudos to your company for having the BEST employees I have ever encountered. God bless these employees and this company.
We enjoyed working with the staff that handled our loan. They kept us informed throughout the whole process. If I had a question they would answer it or get the answer and get back with me quickly. I highly recommend Vanderbilt for your home loan. Thank you Vanderbilt.
Micheal Tucker was very helpful in answering all of my questions. He explained the different payment options and all of the resources available to me. I appreciated his help a lot!
Vanderbilt Mortgage is truly amazing. Mr. Money was so helpful. Very professional and provided outstanding customer service. He helped me through a situation during as difficult period. Wish I am truly grateful for all of his assistance. Thanks again Mr. Money !
Don't believe the fake good reviews. This company is owned by billionaire Warren Buffet, they pay people to write their good (fake) reviews. If you want honest opinions from real customers, read the 1 star reviews. All they offer is predatory lending on poor people who can't afford a traditional home mortgage. The staff is rude and talk to you like you're a piece of trash (how they honestly think of poor people). One day, you will all answer for and pay for your treatment of other human beings in this life, including you, Warren Buffet.
Vanderbilt has been fantastic since GO. They entire process as you go along from person to person or dept to dept is very seamless. I was kept in the loop on all - ALL emails and calls were returned. My processor was great and Meghan the closer was THE best! Everything was fantastic!
Never had a bad experience with vanderbilt & today myranda was such a big help can't express how sweet she was called to find out address to send payment bc iv been calling churches bc I just had surgery & will be out 4_6 weeks I knew they needed that info and she was sweet enough to see if they could assist me if the church couldn't it ment alot I wasn't even aware that was something they could help with (unsure if they can help but the fact that she was willing to try means alot )
Our rep Myranda was amazing to work with us. We've luckily never had issues making payments until the Covid-19 hit and she has been wonderful to help us set up different payment arrangements so we don't have the stress of paying a full payment at a time.
I spoke with Jeff very good guy to talk with easy communication skills. Helps you get the information you fast awesome guy.
I just want to say that i have had the most helpful experiences when dealing with Kendra Geer and Andrew Bogard. I have had some issues over the life of my loan and they have been understanding and went far and above to help me get my loan issues resolved. I would recommend them to anyone as well as Vanderbilt if you are needing a home. they will work with you beyond all measures if you are trying your best to make ends meet and then something pops up and is beyond your ability and get behind in your payments. They are the best!!!
We are still working with them ... I'm Satisfied
At the moment. But we are still waiting on the loan .I will up date my review when everything is final.
Just refinanced our loan with Vanderbilt Finance. My first interaction was fabulous. Tyler Troutt answered all of my questions and was extremely polite throughout his time with me. Customer service gets 5 stars for this great interaction.
Today I called Vanderbilt Mortgage and Finance, Inc. to find out how to pay off my mortgage early. I spoke with a gentleman named Michael Tucker who was pleasant, patient and mist helpful. I received all of the information and directions needed. Great company to do business with and excellent customer service.
Amber Trydell was the biggest help throughout the entire selling process. Now Amanda Kendrick is helping with the next issue that has surfaced. Thank you to both of them for going above and beyond to resolve concerns. Also Susan and I think Donna in the tax dept have been helpful.
I would like to personally thank Vanderbilt and especially Dylan Faith. He has had the absolute best communication and customer service that I've experienced in a very long time.
He has been completely transparent with me during this tough time and all he asked was communication on my part and he would do all that he could to help me out.
The company as a whole has been absolutely great since my mother passed away. They helped with the transition and gave me time to grieve and also gave me the proper documents that I needed to fill out.
I'm extremely thankful for them as well as Dylan Faith.
Vanderbilt was willing to work with me during this difficult time. Their agent Tyler Kyle explain my options and ensured I understood the relief available.
Clayton homes, finances by Vanderbilt, took my 70 year old Mother for a terrible experience, that literally worried her to death. A single family unit , when she would have paid the last note, a total of 161000 was expected. She was never happy with this, they initially told her her payment would be 500 and some , however it was way over that, when she got behind, years later, they offered no good assistance, she filed bankruptcy, however that didn't help, they just screwed her all kinds of ways and yes she secured her loan with land too, so now they have it all, they would not work with my family to take over note, without paying thousands, I could not.so in the upcoming weeks my family will be homeless, first last week they said we would get 1000 relocation assistance after the final paperwork , then today she says 500 in two weeks, well I need to talk with my attorney, cuz this is rediculous. Avoid Vanderbilt Mortgage, and take care of your elderly family members, because they will take them for what they can.
It was very pleasant dealing with Vanderbilt Mortgage. Everyone was friendly. The person i dealt with mostly was Kristen who in my opinion went over and above what usually is expected. She was always helpful, polite, and treated you as an individual and not just a number. Kristen is an asset to your company.
I am a mortgage loan officer and I needed assistance in converting a mobile home to real estate in the State of VA to secure an FHA Loan for my Client. Trevor Brackett, supervisor, did an outstanding job in rushing the necessary documents so my Client could make the conversion and lower his payment by more than seven hundred dollars monthly. Vanderbilt Mortgage has secured an outstanding representative for their company who is not only knowledgeable, but extremely professional.. Thank you Trevor . John Myers, Fairway Independent Mortgage.
Thank you so much Emily for helping! We hit a hard time and you was so helpful!!! Beau and I can't thank you enough!
My wife and I wish to insure our contact with our agent Alex is added to her personnel file.
As a former Social Worker and Counselor in a number of areas of discipline, my perceptions and sensory perceptions were attuned to our personal needs requested during this Covid-19 crisis. As such, my wife and I wish to recognize our personal Agent, Alex, for her thoroughness and interaction with us.
The following points summarize our experience with Alex.
- Alex's personality and demeanor throughout this contact was warm and friendly
- there was the feeling of genuine concern for we, as her clients
- She expressed a level of Professionalism, Knowledge for the representation of the company that expresses her loyalty to such; and a similar concern expressed for we, her clients.
I request this be placed in Alex's personnel file and that she be recognized for management, either now or at a future date.
Feel free to contact me if needed. Douglas and Lupe Lindsey re acct # 777767
it was fast, easy & pleasant. Stress free.
Everyone that I have spoken with wants to help make it as easy to understand as possible & never fail to ask if I have questions or concerns.
Recently my mom passed. In do so, she left the responsibility of taking care of the family home to my father. Jessica Blair, one of Vanderbilt's representatives has treated my father with the upmost respect. As he continues to get his finances together, she assists with any paperwork, questions, and concerns. She has shown patience and has truly been understanding. I appreciate the work she does and would recommend her servicing anyone's account in a heartbeat!
Ms. Rebecca Copeland a customer service rep with VMF took her time going above and beyond to assist me with my mortgage account! Great professional service!
I would highly recommend VMF. The agents are extremely nice and very helpful. They work with their customers on everything. I am extremely happy with the services they have provided.
Rick & Rhonda Brown
We have had an account with them for around 6 years now. They have a very amazing and caring staff. Staying in contact with them during hard times and keeping them informed they def do everything they can to make sure they can help you. I would use them again and recommend them to anyone. Very sweet and caring team.
When you think nothings going your way. The pandamic, the hurrican, out of work because Of a tragic problem in the world around you. Talk to Chris Bowman. He helped me with my payment. There are options out there for you. I'm a first time buyer and belive it or not he was very help full.
People there are options out there if your financed througe threw Vanderbilt Morgage. Jus t give them a call
Simple Amazing!
I have struggled to find folks that do what they say they will do!
Mandy Rushing has far exceeded my expectations! She was so prompt in the process so far getting us financed for our new home.
I sure hope that when she hands this off it goes as smooth as the initial process.
Looking forward to getting in our new home!
Thank You Mandy!
Keep up the good work it matters to folks!
Donnie
I worked with customer service Christy and she was wonderful. Best customer service i ever came across and i work in the line of business. She was professional, knowledgeable, and knew her resources well. To top it all off, she sounded very personable and i can hear the smile thru the phone. Her and her alone made my day. I called back later to follow up and got Sam on the phone. She was Just as good but i only needed a service done over the phone, but if i was starting a new business. id like to have these ladies run my customer service. I don't know what y'all get paid, but give theses ladies a raise. They deserve it. Be blessed!
I WOULD HIGHLY RECOMMEND THIS COMPANY
MR. MONEY AND MS. LOVELACE WERE SO NICE ,UNDERSTANDING AND HELPFUL
I'VE BEEN WITH THEM OVER 6 YEARS NOW
They have been excellent to help us with our mortgage payments since he was furloughed from his job.
I was behind on my mortgage due to the pandemic,and with the help of Dylan Faith and Ryan King I was able to keep my home and they were very nice and considerate while working hard on my account to come up with a program that was more than generous. If you are behind on your payments please give them a call they are doing everything to help I am a witness because they helped me and I am sure they can help you too.
Thanks Dylan and Ryan, and God Bless you both!
My wife called our VMF to see if we qualified for the Covid19 help program, while talking to the man about it she told him that I had lost a months work do to covid19 shutting us down and that the following month she had to have cervical surgery and was out of work for two and a half months and we were just staying afloat barely but instead of going through with the covid program could we just set up a payment so we could catch our breaths, we are both back to work now and by next month we should be back on track. The man on the phone said let me see if I can get a manager to talk to you, well he came back and said everyone had left for the holiday weekend (Labor Day) so we figured we would just pay our house payment and figure the rest out, when the man on the phone said hold on I just had a manager reach out to me and within about five minutes we were approved for the extension. I have been very pleased with this mortgage company before but now I think they are very interested in their consumers problems as well as their own.
Thank You Zack
Joe and Anya
Eric Hobbs is really helpful with great customer service!!! It seems as if the closing process is Terribly SLOW
It's very discouraging along with disappointment .....
Maybe I'll be In home before 2021. Process started August 2020.
These people are crooks. I m trying to pay off my loan because I have had to sell unexpectedly. Their reps can t keep their story straight. I was told a payoff amount last Monday, today I went to make the last payment. Now that number has gone up by $1,000. Because someone decided to not apply my payments to the principal balance as I had instructed. They re refusing to help. If I could give them no stars I would. DO NOT FINANCE THROUGH THEM.
Jeff, my customer service rep was very helpful and understanding. During this difficult time of Covid-19, don't like to ask for help, my husband is in the hospital and we have four kids in college which we are paying tuition on two of them. He was so helpful on getting us the help we need! The customer services Reps with Vanderbilt Mortgage really understand and are very helpful. I would recommend any Customer Service Rep, but especially Jeff or Andrea! We just love Vanderbilt and their customer service reps!
Called about something's and talked to a lady named missy .she was so sweet and answered all my questions .rank 1 to 10 , I would give her a 10 . Very knowledgeable about the business . Please give her the recognition about this because she deserves it .super employee !!!
We have had our mortgage with them for seven years, they have been great to work with, I would recommend them to everyone
Today I spoke with agent Chris Bowman about some issues regarding my account following the hurricane Laura disaster. He was very pleasant and informative with his response and went beyond my request to further assist me. His supervisor, Linda Welsh, was also a great help in assisting me with my concerns. By far the best experience I have had in terms of customer service. Thank you very much Chris Bowman and Linda Welsh for taking so much weight off of my shoulders in a time of great need.
I am very pleased with Vanderbilt the process is not painful at all you are kept up to date and well informed as to what is going on. The people I dealt with were fantastic, friendly, caring and when I got the "Congratulations you are a homeowner " I Believe they truly meant what they said. Not every loan is the same sometimes you run into problems and this time we did and Vanderbilt saved the day by hurrying this loan along to meet closing date, not a lot of lending institutions will do that. I made the right choice.
This was a very great experience. Could not have asked for it to have gone any smoother. Everyone I dealt with was very helpful. Had no problems what so ever. Would definitely use them in the future.
We've been going through a bit of a rough patch, between covid, and injuries, Vanderbilt has been great with helping us, especially Tyler Kyle, he's been a great help to our family in making arrangements to keep us in good standing.
The worst !!! Vanderbilt stole my Land that my husband and I worked so hard for and our escrow robotic signatures my land was free and clear a revolving mortgage payment to a ballon Mortgage mobile home came from Trillion Project (Escambia Treating Company )in Pensacola Florida where Escambia arms was located so many lives lost people still sick from Chimicals Chronic illnesses moved it onto my property have Doctors notes and Hospital records you didn't get a way Vanderbilt Im beliving God for a lawsuit someone God will vindicate us in this matter crooks people do your homework run dont let them munipulate you into thinking they are innocent decent people scammers Greg & Michelle I know you moved your family and business God hasnt forgotten you will stand in judgment of your dirty deeds and get your employees off this sight lieing getting even family to say you're honest all of you should be jailed
Dylan F. was very courteous, professional and knowledgeable of the services that VMF had to offer. And was able to resolve my concerns in a timely manner! Great Job!
I have had the pleasure of working with some exceptional individuals during the difficulties cased by the pandemic and would like to recognize them for the approach and concern shown during these difficult times. I have been working with Keaton Smith for a while and he has been exceptional. Additionally today I worked with Chris Bowman and Chris was just as helpful as Keaton has been. I thank them both for all of their help.
Ronald Maxey
Very hard to deal with and communicate with. Many of the employees are rude and don t care about handling your situation. I would strongly recommend using a different mortgage company if you are able to.
Seth helped answer my questions immediately. Not only was he extremely knowledgeable, he was happy to assist and made sure to explain the answers to each question until I thoroughly understood. Me being an Insurance Agent who speaks to Loan Officers/Mortgage company coordinators daily, this was by far the most positive experience I've had. Really look forward to calling Vanderbilt in the future!
I m so excited right now! Praise God for Missy and Kaitlyn! My loan was a hot mess due to loss of income because of COVID-19 and they helped me to bring it current! I m doing a little dance! Missy is awesome and Kaitlyn is the sweetest lady! Can t say enough good things about them today!
Christina Villaverde was extremely helpful and transparent regarding an additional property tax payment.
Lindsey and Marc were great to work with! Made the process easy and gave me a sense of ease.
Called today and spoke with the most polite and courteous gentleman by the name of Tyler Kyle. He was very supportive and listened to me with the upmost respect and understanding. Very nice to speak with someone who is professional and will actually listen to you. VMF, if all of your associates are like Tyler, then I'm positive you have a winning team. Thank you all so very much.
We started working with Vanderbilt in March or April of this year thinking that we were going to purchase a home with them. We found a home that was a foreclosure property that had two separate single wides on the same lot. So we started the loan process as you normally would and slowly we started to understand just how much they really didn t know about the process. The first month was rough because it was a special situation of two homes on one property with separate address, (they agreed on a price and a interest rate prior to the issue you re about to read) they give us a call one day about half way into month 1 and explain to us that they are willing to do the financing but they wanted more for down payment and more on interest, we were obviously not okay with that considering our interest rate was outrageous to begin with, not to mention already agreed apon . So me and my mother in law spoke with them about how unfair it was for them to do that because they didn t know that the property they literally owned had two separate houses on it that couldn t be sold as one. That was frustration one of a million really. They wouldn t call to tell us what we needed to get in, they wouldn t take our calls, and they wouldn t help us with any questions we had. When we finally did get them on the phone they would tell us that they would call us right back with an answer and never did. So that drew our process out longer. Finally we got past the initial paperwork and it was time for electrical inspections, appraisals, etc. I get a phone call at 7am asking if I can go let the inspectors into the house, no problem, they were there to do what we needed. My husband texts me and tells me that it wasn t the inspection that they were there for it was the appraisal. So when I call Vanderbilt nobody knows why they contacted me or why they were even there that day. They knew nothing. So then we ask about the electrical inspection that was supposed to be done (the power to one of houses wasn t on. We were going on month two of asking them to get it taken care of) and they tell us that they don t yet even have the title to that home! How on earth do you put a house up for sale but you don t even have the title So then they have to go to court and here we are at month 3. Still no power, still no real organization. I had to constantly call them to keep them on task. Hey I ve been trying to reach you all day, can we get this done let me talk with this person and give you a call back two days later I call again and get voicemail. Finally we are on month 4 I believe and we finally have the power on and we are excited. So then they hit us with. Hey we were supposed to have these papers in that I never asked you for, how quick can You get them. So it took time for that as well as other things that needed to be done. So we are entering month 5. Finally everything is done we close in 2 weeks, awesome we are extremely excited and ready to move in to the home we have been waiting for for 5 months. And we get a call 2 weeks before we close yes uhm well. The two homes share a septic tank so we can t do it, sorry we were unaware that it was the case HOW DO YOU NOT KNOW. ITS YOUR HOUSE, and so there we were with 5 months of literally pulling teeth to get out home and nothing to show for it. I can t even begin to describe the amount of unprofessionalism that we received, not to mention the amount of time that had been waisted. It s a shame really. I can t tell you how many people throughout the process asked us questions because they either hadn t looked at the property at all or just didn t bother to know what they needed to. I would never do business with them again.
Thank you so much Vanderbilt! I called with an urgent issue with my mortgage loan. Your associate, Chris Bowman, did an excellent job in resolving my issue. I appreciate the courtesy, patience and knowledge that Chris exhibited during his interaction with me. Companies need more associates like him. Thanks, again.
Tom Ireland in customer service was awesome! He was extremely helpful and a pleasure to talk to. He transferred me to the department that handles my loan where Olivia was also a great help! Can't recommend this team enough!
I had a great experience with Vanderbilt Mortgage. A couple of associates went above and beyond to help me with my home buying experience. Amanda Alexander and Hope Lay were amazing! They stayed in contact with me via email and helped me so much. I can't thank them enough!
Vanderbilt Mortgage is a company I will NEVER do business with again. For 20 years I have made my payments on time and in full. I have been bullied by customer service representatives, who were Constantly hounding me. Always trying to make me feel insecure about my investment. I have waited until my loan was paid in full and with title in hand, free and clear from Vanderbilt's grip to write this review, I have been waiting 20 years to say my piece.
If you are looking for a good company to finance your home with than Vanderbilt is NOT the company for you.. they are crooked and given the chance they will cheat you if possible. Other people who I know also financed with them and they too are very dissatisfied with the service received from this company. If you don't mind being degraded and treat as if you are insignificant than this is your company. Fair Warning tho, years upon years of being talked down too and your loyalty for your business will NOT amount for anything in the end.
Please heed this warning: do some research and check out all your options before getting a loan with Vanderbilt mortgage .. this company is large enough to NOT care about the little guy, who sacrifices each month to make that important payment will NOT matter to them.
I'm so glad to be DONE with you Vanderbilt!!!!
NEVER again! Thank You God
Great place to finance your home. Very Friendly. A big thank you to Todd Lewelling and Abbie Everett for helping me.
vmf.com
