Value City Arena at the Jerome Schottenstein Center Reviews

Kids loved the Jurassic world show. Very well put together. Professional staff at the building and security was well organized.

Very nice and helpful staff. Clean facility. Tons of bathrooms. Nice seats.

Great venue. Staff was friendly other than a small readmittance policy issue.

Seats are good, wish the food was something other then the standard stadium fare

Ive been so many times to so many shows. Levels one, two, and three are best. Level three ( club level) has all the shelf alcohol all the others just beer. Free parking next to the schottenstein center. If youre wearing heels there are people on bikes that will drive you to the building.

Saw the Black Keys play here, it was the best show I've ever been to.

Very good experience,very helpful and friendly employees

Concert was fantastic but the place was way too hot

Love going to this place for the state wrestling tournament

So much fun to see a game. Seats are very small though.

Update: I spoke with the director of guest services, who was very responsive to my feedback. I'm very happy that they reached out to me to discuss the issues my group had while attending a concert here. However, I would advise anyone who is tall or plus size to call guest services ahead of time and see what your options are for alternative seating, because you will be uncomfortable, or potentially miss out on the show by trying to get alternative seating if you wait until showtime.

Previous review: As we rushed to get to our seats before the show started, we discovered that all of our section was covered up with a tarp and blocked off, with no explanation. So, we had to find the nearest usher and ask what to do. He said we should go to guest services and they would upgrade our seats to another section. So, we trek all over the arena trying to find Guest Services, and finally get there to find another line to wait in. We wait in line, get our new tickets, and make our way to the seats. We get to the seats, and physically cannot fit into them. My husband is 6'7", and I'm 5'9, and we are both plus size. A friend of ours in our group of 8 people was also 6'5" and couldn't fit. So, we had to leave those seats and go to another Guest Services booth to ask for handicap tickets. Meanwhile, the band I came to see has already finished most of their set. To make matters worse, our group had to get split up and we had traveled from out of town to have a fun weekend trip, only to not see each other most of the time at the Schottenstein Center. We finally settled into our handicap seats and got to see 2 songs performed by the band that I love. It was not a comfortable experience to go through at all. The alternative seating was comfortable for us once we were seated.

great place for events, beware they stop selling boos pretty early

Fantastic arena..i think Best so far..and seeing Andrea Bocelli...A dream come true

We just drove almost 5 hours from Virginia to take our kids to see Monster Jam! Everything was clean and lots of handicap parking (my husband is a disabled veteran) We had a great time other than one of the ladies working the event tried to rush us to make a decision about what we wanted to buy, I thought she was rude especially if I am spending over $200 on souvenirs. Other than that we all had an awesome time!!!

Not impressed with their customer service. I understand why they must search everyone that enters the arena. They do not have to comment that they were young once and know what I'm trying to sneak into the venue.
I loved the Ushers! Very friendly!

Quality venue for sports and concerts! Parking can be a little crazy for big ticket events.

We went last night for winter jam 2020 and it was pretty nice. Almost all the staff was very nice and helpful especially with our helping the big group we had with us. Place was clean & well organized. The seats were pretty comfortable.

Camera right in the way almost entire time, paid a boatload for those seats!

We loved it, had a blast at the Ohio state vs Wisconsin game!!

This was a concert for Ariana Grande! The stage was phenomenal! She sang so beautifully! I wish I could afford to go to every one of her concerts! This venue is big but not so big you feel like you need binoculars to see the performance. It was magical!

Awsome place! I got to see my favorite 2 bands .Journey and Def Leopard. Great time.they keep it nice and cool in there.very nice staff.I thank my Best friend for taking me.

The chairs so squished together no leg room at all so uncomfortable n 9 dollars for a beer is ridiculous den being in sec 303 i could barely see because people were standing they should make rules about people standing

Even on C deck you can see game good. The seating sucks. Way too small.

Had a great time me and my nephew went for frist time

Little crowded in seating, but very clean with friendly staff!

It's really not bad. They had free/ample parking, and the venue supports some great productions. I paid more for shows at other places (Express Live has no parking, no seating, and no ability to support this kind of spectacle). I have seen 2 shows here; Red Hot Chilli Peppers and Cirque Du Soleil, both were great shows at a good price.

Convenient Location..... Very Professional Facility
Great Venue For Many Events

Great place for events....WWE Smackdown was awesome!!!!!!

Definitely a small special campus venue. Definitely a little dated compared to Nationwide, but there is something about the small building especially when it comes to a concert.

Great staff to get you parked, across the streets and into or out of the venue. Definitely delightful for a pretty packed event.

Went for college graduation. Great venue. A little warm with all those people there.

I'd give 0 stars if I could. Incompetent cashier charged me three times for a meal today and said each time the transaction didn't go through. I checked my online account and discovered the charges. I had four conversations with supervisors and I'm still waiting for all of my money to be returned to my account. Very poor customer service. I'm not impressed.

Nice facility. It was a bit dirty. Food, drink and dirt on the backs of the seats. But, comfortable. Had a great time.

Great view from most seats and really good value for some of the sports. Go Bucks!

Clean building and pretty good place to see a show.

The Schottenstein Center is NOT handicap friendly. I attended a concert with two individuals requiring handicap accessibility. The Schott's version of handicap parking is parking in handicap spots in an external lot, then boarding a bus to the facility. My family cannot climb the bus steps because they are handicap. One officer said very rude to my mom as we were trying to get close to the building, "You can't climb steps that only go up to knee height?" How disrespectful. We had all we could do for the police officers and parking attendants to let us near the building so I could drop them off at least on the street. You cannot drive close to the building so they had to walk up the elevated drive from the street to the building's doors. Then, when I was attempting to pick them up after the concert was over as the vehicle was parked e 0.5 miles away, it was again impossible to get close to pick them up and I was spoken to very rudely as I explained my need to get close to the building rather than follow the traffic direction. Long story short, I will never be able to attend a concert at this facility with my mother after this miserable experience.

Not the best customer service but the facility is nice and accommodating.

Great stadium, large amount of seating and great views.

We had a great time watching an OSU hockey game. The parking was easy, the staff was friendly and the kids loved the game.

I've had seats on both sides and the end for concerts and events, great seats all around.

My grandchildren s graduation ceremonies were there. 6 now have graduated from high school and had they re ceremonies here. Concession clean restrooms large enough for everyone. And it was full!

I saw Dan and Phil and all the guards were super sweet and nice. Loved tonight, thanks :)

Monster jam with the grandsons! Good time although I thought last year was more exciting.

Great place to watch a game! Clean and well maintained. Friendly staff.

Other than needing more people checking people in, we've never had a bad experience here.

OSU hockey game. Easy to get around the arena; plenty of restrooms and concessions. Clean and well maintained.

What I like about the Schottenstein Center is that even when you're in the nose bleeds it still feels like you can see pretty well. For concerts the sound is pretty decent.

Food vendors are EXTREMELY SLOW and very disorganized at some locations. Seats should be steam cleaned. Fans NEED to arrive on TIME! Hard to watch a game with fans arriving up to an hour late. People in the wrong seats should be removed, the ushers are to nice!