Update: I spoke with the director of guest servic...

Update: I spoke with the director of guest services, who was very responsive to my feedback. I'm very happy that they reached out to me to discuss the issues my group had while attending a concert here. However, I would advise anyone who is tall or plus size to call guest services ahead of time and see what your options are for alternative seating, because you will be uncomfortable, or potentially miss out on the show by trying to get alternative seating if you wait until showtime.

Previous review: As we rushed to get to our seats before the show started, we discovered that all of our section was covered up with a tarp and blocked off, with no explanation. So, we had to find the nearest usher and ask what to do. He said we should go to guest services and they would upgrade our seats to another section. So, we trek all over the arena trying to find Guest Services, and finally get there to find another line to wait in. We wait in line, get our new tickets, and make our way to the seats. We get to the seats, and physically cannot fit into them. My husband is 6'7", and I'm 5'9, and we are both plus size. A friend of ours in our group of 8 people was also 6'5" and couldn't fit. So, we had to leave those seats and go to another Guest Services booth to ask for handicap tickets. Meanwhile, the band I came to see has already finished most of their set. To make matters worse, our group had to get split up and we had traveled from out of town to have a fun weekend trip, only to not see each other most of the time at the Schottenstein Center. We finally settled into our handicap seats and got to see 2 songs performed by the band that I love. It was not a comfortable experience to go through at all. The alternative seating was comfortable for us once we were seated.