Valley Lexus Reviews

Clean waiting room. Wait was a little long for car.

Had to service my car this last weekend and received great service from the start. The online appointment menu is a great help it worked to perfection all the way to the end. Every one at the dealership where helpful, positive and promp to assist. Great detail information given plus a car wash! My car was ready and on time. Thank you for great service! Glo

Great service. Service department was friendly and fast. I would recommend to family and friends.

Todd Sanders and Chris the finance manager came in and worked their magic so that we were able to drive out of there with our new car. Customer service was exceptional and not your typical "car salesman" kind of customer service. Highly recommend

One of the best car buying experiences I ve had. Rick did the most to make sure we left with a great car and a stellar deal. The whole team from sales to finance knows their info, and makes you feel at home. 10/10 would buy another car from valley Lexus.

I felt special and taken care of, with the high quality of service and amenities that Valley Lexus provided me with!

The young man that greeted me was very accommodating.
Ruben Garza, the service representative, made the visit quick and easy. The part for my car was the wrong one so he set me up with a loaner in no time and I was on my way which I appreciated.

Staff was very friendly. I went in for 20k maintenance... with an appointment. I was told it would be about 1 hour. It took nearly 2 1/2 hours.

Together the service and sales departments of Valley Lexus made me feel as if their only purpose today was to satisfy a concern I had with my 2017 NS200t. Amazing care through the entire process! Exceptional call outs to Dane Michael, Josh Johnson and Elena Flores! I'm so glad you are my team! (I'm so glad I didn't buy the Subaru!)

Took my IS-F for warranty work to be performed. Ed, my service advisor, was awesome. Will be returning when service is needed.

Ed Sarkis, Lexus service advisor was very helpful and provided excellent customer service. Thank you.

I took my car in for its 10,000 mile service. Ed was right I time and as nice as could be. He gave me a loaner for the day so I could get to work. A few hours later my car was ready. Unfortunately I couldn t pick it up till after work. To my surprise it was not only serviced but clean inside and out and my gas tank was full! Thanks Valley Lexus for making service so easy!

I love this dealership. Customer service is excellent. Good Staff.

The rude representative i delt with was Grady. I did not feel welcomed at all. I will not be going back to this place. Unless Grady is no longer on their site as part of their team

I've had nothing but great service here, very nice and approachable staff.... no problems in my experience there, A+

Everyone was really nice, great service! My car was very clean when I got it back, but waited 2 hours for an oil change.

Service Department is always great! Especially Ruben (advisor).

Ed in service is always amazing and takes very good care of me for both maintenance and any other minor issues that come up, including squeezing me in at the last minute and making sure I have a car to drive so I don t miss a beat in my demanding schedule. I m also fortunate enough to work with Ryan Fitzpatrick the General Manager and he typically helps me get started when I buy my vehicles then turns it over to his management team. Ryan and his entire staff always treat me great and make the car buying experience easy. I love my Certified Lexus and when buying or servicing a Lexus I would only choose Valley Lexus.

All the excellence one would expect at a Lexus dealership before during and after purchasing a new vehicle, staff is first class from the salespeople to the service managers
Great place to get a new car
Thx Tim for a great experience

The service waiting area and show room or always very clean and comfortable.
the people are very courteous and helpful.
I love my Lexus and Valley Lexus always serves me very well, particularly Ed Sarkis in the service department. I will always take my car to Valley Lexus for service and when buying a new one

My wife and I just purchased our 4th vehicle from Valley Lexus. Our salesman, Todd Sanders was patient, kind and has always worked to give us the best possible car buying experience. Valley Lexus has always met our service needs as well. Highly Recommendee

We always get great service at Valley Lexus. Love our favorite mechanic Eddie.

This was one of the best experience in buying a car that we have ever had. We purchased a used CT200H from this dealership and Eddie was fantastic in assisting us with our purchase. He took his time to show us the car and did not pressure us at all. He was very friendly and took his time to answer all of our questions. The price was very good and the service that we received was A++. I would highly recommend this dealership to anyone who is looking for a Lexus. We will definitely be back in the future when we are ready for another Lexus.

Grady and the sales department were great. Finance staff and delivery technical advisor we also very helpfull. Overall, a great buying experience, especially the photos with the Red Bow !!!

Great service. My car look new again after service and wash. Even filled my gas tank.

Always perfect service from the Valley Lexus Service Team!

Took our car in for servicing and waited 20 minutes to pick it up only because our Customer Service Rep, Ed, was having a date and flirting conversation with a young female in his office. We had to go to the cashier and ask her to help us. As we finished and went out to get our car and leave, we noticed that we were blocked by a loaner car and I asked if he could move it so that we could leave. The young women started yelling at us, using every word she knew, and he defended her. We ll be going to another Lexus Dealer for our service from now on!!

I have entrusted my Lexus with Valley Lexus for 10 years, after moving to the valley when my LS was 5 years old. Ed Sarkis has taken care of me from the start and impressive that Valley Lexus has low employee turnover and you can actually build a trusting relationship. From scheduling, to reception, to the facilities and lobby, to knowing your vehicle was serviced by truly professional mechanics, it s hard to believe there could be a better place to take your car.
I m going to stay with Ed and Valley Lexus as long as I drive this Lexus. And who knows, probably my next car will be a Lexus too, as it s the best car I ve ever owned.

Ruben is the best ever. He takes such good care of me. He makes sure he informs me of what needs to be done during regular service appointments plus gives me a heads up for repairs I should plan for in near future. He also gives me notice of things that may need to be done further out. AND, he tells me when I DON T need to do a repair. I have total faith in Ruben and Valley Lexus! I wouldn t even consider taking my car elsewhere!!!

The service people are the worst they do not know how to communicate and they do not show any respect to their customers

My wife and I have a great experience at Valley Lexus. We first met a General Sales Manager, Adam Terrero. Adam related to us in a business friendly professional way. After patiently listened to our needs of a new Lexus, Adam introduced us to a Sales Consultant, Todd Sanders. Todd worked with us in consistent with Adam s business professional. Todd demonstrated a greater degree of patience and has always shown his willingness to help out with our difficulties. We appreciated very much Todd s manners of conducting a business. We bought a 2013 RX350 from Todd. Obviously, we would look to Todd for our near/long future needs and encourage our family members and friends to see Todd as well for their needs of Lexus.

I took a drive one day to look at a rare used vehicle that Valley Lexus had. I had a great visit with George, who is personable and honest. I recommend paying this dealership a visit if you're interested in a better experience than what you typically find in the middle of Silicon Valley.

Josh our sales person was outstanding and put us in the the car that fitted our needs.
He made the process very easy .
The Lexus ES 350 is the car of a lifetime.

Wonderful customer service, free soda and cookies for waiting

Came to this location for years and staff has been providing excellent services and recommendations when necessary to ensure my IS 350 operates smoothly. Complimentary car washes is a plus

Elena was very experienced, communicated well and cordial.

Front desk people working inside the building were not very nice or courteous. They never get the messages and return calls. Reuben was the best. Professional courteous he's the only reason I went back.

First, let me preface this review by saying that I have usually had good experiences with the service department at Valley Lexus. Ruben in particular has been extremely helpful in the past, and I've enjoyed my interactions with him over the years. Prior to today, I probably would've given the service division 4 stars out of 5.

Today, however, I was scheduled for routine service on my GX and I was astonished to find that no arrangements had been made for customers to wait outside - no arrangements whatsoever. As everyone knows, vehicle servicing can take a while, and given what is generally known about the spread of covid-19 in indoor, air-conditioned environments, I fully expected there to be *some* consideration of folks who would not want to wait for their vehicle in a closed, stuffy, indoor area.

Sadly, I was quite mistaken.

Not only was there not a single place to sit outside - nothing! not a chair, not a bench - the only place to sit on the ground was littered and dirty and adjacent to dead plants (I'll attempt to upload some pics). My options were literally, 1). Wait inside during a pandemic, or, 2). Sit in the dirt.

On a whim, I called Lexus of Fresno to see if they had outdoor seating for service appointments and their receptionist immediately answered with, "Yep, yep. We have an outdoor patio and everything is 6 feet apart."

I immediately scheduled my service with Fresno and cancelled my appointment at Valley Lexus. When I explained why I was cancelling, Gary Koeppen (Service Manager at Valley Lexus) was rather condescending and a bit rude, which for me, sealed the deal. Bye bye. And let's go ahead and cancel that order for roof crossbars while we're at it.

Thanks anyway Valley Lexus, but I don't want my "Lexus Driving Experience" with a side of covid.

This to me is the greatest Lexus dealership that I have in counter. I bought Lexus in Sacramento. I live in stockton, ca and we ever I needed anything done to my 2000 gs300 I drive to valley Lexus of Modesto to have it done. My service writer is Ruben Garcia what and awesome person he has always taken care of my needs and concerns, unfortunately he was on vacation and the gentleman that me the other day we name Keith what and awesome guy. Valley Lexus always take care of Thomas Hardiman. Thanks for your kindness Thomas

After having my battery die on me over the weekend and the check engine light coming on it was nice to be able to call Lexus and talk to Gary. He was able to get me that day (Monday) morning, go ahead and do my 70,000 mile service since I was there.
Did I mention I had my car back in 3 hours in time to pick up the grandchildren for golf lessons. Lexus staff always go above expectations. Thank you

Wouldn't honor either the factory warranty or extended warranty in my Lexus. Had to take it to Coliseum Lexus in Oakland for the warranty work to be done. If you want a fair lexus dealer, look elsewhere.

Valley Lexus did a recall on my car and everything went great. They said they replaced the part and signed off on it so I can show dmv the paper work and get my 2020 tags. The recall was a fuel line that goes to the injectors, I know a lot of fuel was not lost while doing the recall but they still filled my tank all the way. Just one thing while they did their little inspection someone over filled the coolant resivor so while I was driving coolant was spilling out the over fill hose causing the car to smell like coolant really badly. So I popped the hood and of course check the basics. And sure enough the coolant resivor was filled to the top lol way past the full line but no worries I just poured some out and rinsed off the coolant that splattered on the driver side all over the exhaust manifold causing it to smell like coolant. Other than that they did everything fine.

Everything about the visit was very positive. I especially getting a loaner car.

Valley Lexus always treats me with respect and courtesy. I love their service technicians.

Best service ever! From the moment I walked in. Everyone was Courteous and very helpful.
Thank you Eric ! We love Valley Lexus

Tevy was very accommodating and easy to talk to. Thank you to her and the others who helped us get our RX.

These folks are incredibly patient, knowledgeable, high integrity, and offer amazing customer service.

My late husband and I have purchased Lexuses and had them serviced here for many years and we ve more often than not been exceptionally pleased with everyone & everything at this dealership!

I brought my Lexus in on a recall and I had the best service experience. Everyone was professional, courteous and I was very comfortable waiting for the work to be completed.

Just bought a 2013 GS 350. Worked with Tevy Ford at the dealership. She was professional, quick, and most of all honest. Couldn't be happier! Great staff checked us out of the dealership with a high level of professionalism, and speed; made it a seamless deal.

Wonderful friendly staff.... helped me find the right car for me! I looked at several cars, test drove a couple and drove away happy

Excellent customer service, very friendly and helpful.

David Lampkins worked hard to ensure my experience buying a car sight unseen and shipping it across the country was stress-free. David's professionalism and care for customers shined through as he walked me through every step of the buying process. His responsiveness was greatly appreciated and alleviated any anxiety I had about the transaction. Upon taking delivery of the vehicle, I couldn't have been happier as everything was aligned with the expectations set by David and Valley Lexus. Many thanks to Valley Lexus! A+!

Every time I deal with the maintenance department has been a pleasure always on time and done right.personel always professional and curtious

Valley Lexus Modesto sales representative Todd Sanders has the most outstanding customer service, most extensive knowledge base, and the rare ability to really listen to my car needs and make my purchase of my brand new Lexus sedan a truly pleasurable interaction.

My wife Subha and I are really impressed and will definitely come back for additional car purchases in the future.

The entire team at Lexus including managerial, financing, and all the staff in the various departments have been very helpful and attentive.

Friendly, efficient staff. Wish wait time could be shortened!

Walked in looked around for about at least 10 minutes. Nobody came and said anything.... Not a hello any kind of greeting.

In the past I took my car to get serviced with Elena at a San Jose location. I've recently had TERRIBLE service and decided to reach out to Elena. As always she was super helpful and had me bring my car to this location. She is one of the most reliable service advisors and responds promptly to your calls.

There service department is great. Most especially Ruben Garza service advisor.

Great price and service by my sales person Tevy Ford.

Service manager and service dept are very attentive to my vehicle. They explain every aspect of the service to be performed. I have to add that my Lexus was washed and detailed so good that it looked like it did the day I bought it 2 years ago. Thank you. John Flanagan.

Exceeded my car buying experience! Loved the crew everything went smoothly! This dealership is very professional and yet they make you feel like family! Won t by a car from anyone else

This is the 3rd Lexus that I have leased from Valley Lexus. The first lease was a EXCELLENT experience and my last lease was an EXCELLANT experience. I have worked with Dane Michals on all of my cars.He makes leasing a car a pleasure. Dane introduced me to Timothy Sorrick a very knowledgable young man who showed us everything about our new car and basically held our hand thru the whole process All in all we had a wonderful experience. When you get ready to buy a Lexus see Dane Michals or Timothy Sorrick I promise you can't go wrong. This is a wonderful dealership.

Just because they are the only dealer in the area does not mean they get to charge people more. Avoid this place. They will try to make an extra few grand on you if you let them. Service is outrages as well. 1 month for an appointment? Really?Either way you slice it this place is a BAD DEAL!

Very professional place, came in for recall and they have someone already waiting outside for you. It was done quickly for what I thought was a major fix and then Edmond followed up on a prior recall the prior owner neglected and he assured me it would also be taken care of in future. Bought some Lexus gear at gift shop while waiting. Free wi-fi, coffee and cookies too! Comfy waiting room so didn't even worry about time passing, lol. Classy place!

Service was great- well organized and thorough- somewhat pricey but very professional

I have been personally very happy with the Lexus dealership here in Modesto. From purchasing the car to the service manager. Everyone takes extra care to keep me bragging about how good they are. Went from a devoted Infinity person to a devoted Lexus person. And the car is amazingly sharp in its looks in and out. Joann

Ed Sarkis is the best! Service is great and prompt.

Very polite and respectful service rep, nice comfortable waiting area with free soft drinks available in the lobby. Nice car wash included in the service.

First, let me preface this review by saying that I have usually had good experiences with the service department at Valley Lexus. Ruben in particular has been extremely helpful in the past, and I've enjoyed my interactions with him over the years. Prior to today, I probably would've given the service division 4 stars out of 5.

Today, however, I was scheduled for routine service on my GX and I was astonished to find that no arrangements had been made for customers to wait outside - no arrangements whatsoever. As everyone knows, vehicle servicing can take a while, and given what is generally known about the spread of covid-19 in indoor, air-conditioned environments, I fully expected there to be *some* consideration of folks who would not want to wait for their vehicle in a closed, stuffy, indoor area.

Sadly, I was quite mistaken.

Not only was there not a single place to sit outside - nothing! not a chair, not a bench - the only place to sit on the ground was littered and dirty and adjacent to dead plants (I'll attempt to upload some pics). My options were literally, 1). Wait inside during a pandemic, or, 2). Sit in the dirt.

On a whim, I called Lexus of Fresno to see if they had outdoor seating for service appointments and their receptionist immediately answered with, "Yep, yep. We have an outdoor patio and everything is 6 feet apart."

I immediately scheduled my service with Fresno and cancelled my appointment at Valley Lexus. When I explained why I was cancelling, Gary Koeppen (Service Manager at Valley Lexus) was rather condescending and a bit rude, which for me, sealed the deal. Bye bye. And let's go ahead and cancel that order for roof crossbars while we're at it.

Thanks anyway Valley Lexus, but I don't want my "Lexus Driving Experience" with a side of covid.

The staff was great! I had a great experience! Tevy was very helpful and she was great! They worked with me on getting my first car! I wouldn t mind come back and getting my second car here, especially with Tevy!!

We were very happy with Todd he has very good customer service. He made us fill very comfortable. Very excellent dealer ship. We will highly recommended Lexus. Thank u

Always courteous and professional service. Will continue to buy Lexus!

Best experience in getting a vehicle. Everyone was courteous and very helpful. Would recommend valley lexus highly.

The Lexus experience was everything I hoped it would be. Maci was knowledgeable and very patient when helping syncing my phone. I test drove other vehicles that day, but as soon as I got behind the wheel of my Lexus I instantly had a smile. It was the smoothest ride and I love all the options.