First, let me preface this review by saying that I...

First, let me preface this review by saying that I have usually had good experiences with the service department at Valley Lexus. Ruben in particular has been extremely helpful in the past, and I've enjoyed my interactions with him over the years. Prior to today, I probably would've given the service division 4 stars out of 5.

Today, however, I was scheduled for routine service on my GX and I was astonished to find that no arrangements had been made for customers to wait outside - no arrangements whatsoever. As everyone knows, vehicle servicing can take a while, and given what is generally known about the spread of covid-19 in indoor, air-conditioned environments, I fully expected there to be *some* consideration of folks who would not want to wait for their vehicle in a closed, stuffy, indoor area.

Sadly, I was quite mistaken.

Not only was there not a single place to sit outside - nothing! not a chair, not a bench - the only place to sit on the ground was littered and dirty and adjacent to dead plants (I'll attempt to upload some pics). My options were literally, 1). Wait inside during a pandemic, or, 2). Sit in the dirt.

On a whim, I called Lexus of Fresno to see if they had outdoor seating for service appointments and their receptionist immediately answered with, "Yep, yep. We have an outdoor patio and everything is 6 feet apart."

I immediately scheduled my service with Fresno and cancelled my appointment at Valley Lexus. When I explained why I was cancelling, Gary Koeppen (Service Manager at Valley Lexus) was rather condescending and a bit rude, which for me, sealed the deal. Bye bye. And let's go ahead and cancel that order for roof crossbars while we're at it.

Thanks anyway Valley Lexus, but I don't want my "Lexus Driving Experience" with a side of covid.