Urbanspace Real Estate + Interiors Reviews

All your interior design and real estate needs in one. Worth just stopping by to see their furniture.

Update in reply to Urbanspace:
1) No, we were never given valid CAD files for our unit. You know that. It's why I flew to Austin to try to get access to the unit, which you denied. There were numerous email exchanges with one nonsensical excuse (e.g. elevator access even though there were already residents living in the building) after another about why we could not have access to take measurements and confirm electrical layout.
2) No electrical plans were ever shared. We did manage to get some electrical plans from Service Tech, but these were completely inaccurate as I shared with you. We only knew these were inaccurate due to the video walk through of the unit.
3) We purchased remotely and never viewed documents in the construction center.
4) We were denied access to the unit by Urbanspace (not the developer). We were told pre-Docusign that access to the unit for a valid reason would not be an issue. Our buyers agent and your agent even had a discussion about coordinating the same. As I've shared with you, both AHP and CIM (owner/developer for the project) confirmed that they did not close access to units. Maria (your agent) confidentially shared that she was willing to take the time to show the unit, but that her management wanted her to stay focused on selling.

Standard follow through that we've seen from other seller's agents for other properties post Docusign just did not happen with Urbanspace.

The worst sellers agent (or buyers) experience we have ever had in purchasing property across 7 cities and 4 states.

I stand completely behind every single point in my review.

_______________
Original review

We've been quite fortunate in working with great seller's and buyer's agents in buying property across 7 cities and 4 states. I suppose we were bound to work at some point with a bad one, which unfortunately was the case with our first purchase in Texas.

Having now been through the entire cycle of our purchase with Urbanspace as the seller's agent, they are the worst real estate services company we have ever worked with.
- Blatantly inaccurate answers
- No follow through once Docusign is done

Before the Docusign, they were quick to provide answers (many completely wrong) and make promises about future follow through. This included basic requests like access to accurate electrical and floor plans, unit features, whether utilities were sub-metered, access to our unit for measurements before closing, etc.

Once the Docusign was signed ... crickets. After repeated escalation to senior management, the answer was "it's not our job and read the contract." Access to our unit for basic measurements that we were told by Urbanspace would not be an issue before closing were denied. Claims were made by Urbanspace that the owner/developer was blocking access to the building. After closing, I had the opportunity to speak at length with the owner/developers and they were emphatic that no such directive came from them. They were surprised and a bit shocked that we were denied access to our unit pre-closing for basic measurements.

The honest answer as to why we were not given access ... Urbanspace did not want to waste time dealing with a customer that had already signed. They wanted the sales rep to focus on selling, not on customer service and follow through. The gist of the Urbanspace sales rep's comment to me about access to our unit was ... I'm fine spending the time to escort you for access to your unit, but my management wants me to focus on selling.

Points to keep in mind when dealing with Urbanspace:
1. If it is not explicitly in the contract, do not expect follow through from Urbanspace.
2. Do not expect that the answers from Urbanspace on the property they are selling are accurate or honest.
3. Once you've completed the Docusign, getting any follow through or customer service from Urban space should not be expected. Get what you need, before you sign.

Urbanspace is the type of realty services company that gives realtors a bad name.

Our Urbanspace associate Benoit found us a marvelous space!

It has a more than accommodating square footage, has rooms that are perfect for our needs, AND is in a great location in the South Austin/Downtown area!

We are already set up and running in our new office and loving it!
I would definitely recommend using Benoit and Urbanspace for their residential expertise.

Thank you so much!

-The Team at Jellified

Sean Skellenger with Urbanspace was our realtor for our recent downtown condo purchase. Sean is extremely knowledgeable and provided exceptional customer service throughout the entire process. He fulfilled our urban lifestyle dream and we highly recommend him to anyone looking for a downtown real estate specialist.

If you want the BEST REALTOR IN DOWNTOWN AUSTIN for finding or selling your home, Condo Jesus (aka Kevin Burns) is your guy! He s super connected, knows all the right levers to pull at the perfect time, gives sound advice, and consistently gets the exclusive listings on new downtown high-rise condo buildings for a reason. If you enjoy the VIP lifestyle and want to buy low and sell high, then you ll enjoy Kevin Burns as your realtor! You can thank me later with a drink! =)

High end ($$$$) furniture and design shop. The showroom has a few samples of their over 60+ lines. Sales consultants can help you find that missing piece. Otherwise you can pay a design team an hourly fee to pull it all together.

Our downtown condo/townhome was on the market for 2 months - without a bite. We employed Kevin Burns and within 10 days we had an offer plus back up. Urbanspace, and Kevin, truly know the downtown market and are a great advocate if you are selling a unit.

In early 2020, I placed an order for new dining room furniture with a local store (I'm on the East Coast). I'd planned on visiting some lighting stores to find a fun statement piece to use as chandelier (replacing the boring fixture the builder installed), but then the pandemic hit and my husband and I substantially limited our outings. I turned online and located some light fixtures that I thought might work well but was uneasy spending $$$$ without any input from someone who works in design or at least seeing a sample in person.

I contacted one store (not Urbanspace) and asked if anyone was available to help me determine whether the size of the fixtures would work okay in my space. After that store declined to provide any assistance, I came across Urbanspace Interiors, which carries several of the items I was interested in. Alexa was very prompt in responding to my emails and was willing to take a look at some 3D renderings I had and basic room dimensions in order to opine on which options might fit well. I ended up selecting the Supernova by Foscarini, and it was shipped very promptly. We had it installed today (following a 7-month pandemic wait for our furniture) and definitely find that it makes a cool statement! :)

Love Urbanspace Interiors. They really are the best design firm in Central Tx. designers are professional, versatile and experienced. Me and my dog love to visit the show room. He gets yummy dog treats and I get to browse without pressurey sales people. They carry so many different styles, from the classics to the latest design trends. They also have a super cute decor/gift section! Defff recomend

Will Henderson is the best! He was incredibly patient and helpful with us as first time home buyers. There was never a time we wanted to go see a house that's come on the market when he couldn't accommodate (something really important in the quick Austin market) and ultimately helped us put in our winning offer on our new home. We knew we could trust him to tell us what is a good price and what to look for when shopping. Would definitely recommend Urbanspace and Will for your home-buying needs!

Karen Prager has been awesome in helping us find the perfect spot. She has insight that you can't find in an online search. Her knowledge has made our search easier, more productive, and a better experience all-around. I highly recommend Karen.

A beautiful showroom and great resource for Austin!

Shelli was extremely professional, patient, and knowledgeable. She's great at what she does and you can tell she takes pride in her work and enjoys it.

I worked closely with Shelli Pauly to find my new downtown home. Shelli offered a tremendous amount of guidance and insight into the market, and was highly responsive, kind, kept a close eye to how best to successfully position my offer, and overall was incredibly fun to work with. Elizabeth Adams represented the sellers, and was equally as wonderful (I'd highly recommend them both!). You're in great hands with Urbanspace and the highly seasoned and dynamic team.

I love sourcing from Urbanspace Interiors! Their furniture and accessories are beautiful and I can always count on their sales and design team to help me with my design projects. They are knowledgeable about their products and their customer service is impeccable. I just love working with Shannon. She has been there to help me through all of my projects over the many years and is always kind, patient and excited to work with me and my clients. I am very proud of how my design projects have turned out with the help of Urbanspace Interiors.

As one of my favorite design stores in Central Texas, Urbanspace has a very professional and friendly staff who are helpful whether you are picking out a coffee table book or home accessory or picking out furniture pieces for an entire room! LOVE all of their new accessories they carry as well- a great place to shop for gifts or a little treat for yourself!

One of my new favorite home goods store that I can't wait to go back. Customer service is exceptional and the setting is perfect.