Urban Resource Review

DO NOT RENT WITH THIS COMPANY !!!!!!
If only i could choose zero stars I would, this company rented me a unit with damaged wood floors.

Upon move in I noticed grout was missing in between some of the floor boards and notified the office immediately, their response was to send someone with wood putty. Maintenance told me this would continue to happen due to the condition. I also informed maintenance of mold in the bathroom at the time and was just told to open the widow.

6 months later I have more problems with the floor and again just a patch job. I also have notified the office and maintenance of nails coming up thru the floor and was told to just hammer the nails back down.
For the past 2 weeks I have been emailing and calling the office and no one answers my emails or returns my calls.

Yet they have the nerve to send a renewal email asking me to resign and how much they " value their tenants" insisting that if i decide to go month to month I will have to pay more, yet no mention of the floors or moving me to a better unit in the building as I had suggested in my emails

DO NOT RENT WITH THIS COMPANY !!!!!!
look at the additional reviews, they have several properties and neglect is their resolution to tenant issues. Save yourself a year of disappointment and do not sign with them, If you are an owner this company is not taking care of your investments.

I've lived in this condo for 9 months. It's in really good shape, clean and the common area of buildings is kept fairly tidy. I've called maintainence for a plugged sink and broken window and Urban has been quick to fix. Did I mention the view? Wow!

Urban Ressource did not do a good follow up on my client's buyer application until Fredeline start working on it. Thank you Fredeline, you did a great job!!

This is our building Ambassador in Bay Harbor Island a complete disgrace especially for this well sought after amazing neighborhood. Urban Resource LLC Is our property management company and obviously they don t care for the owners or tenants who live here, Along with other issues elevator has been broken for 4 weeks and we also have cat urine smell everywhere from the 4-5 stray cats. This company also runs as Real estate company under the Broker Luara Veitia in Miami Beach.

I have been asked to remove my review but instead I will review and edit my review since the association reach out to me to clarify that the issues are indeed being worked on and they will be handled shortly but that time is needed. However that does not excuse the fact that Mauricio and urban resources has be negligent with communication because even if you do not have an answer and you are still waiting for a response the decent thing to do is to first acknowledge the fact I have I emailed you all multiple times following up on issues that have been on going for 5 months. All of which I only have information on because I call and try to get the update on my own because a rusted washing machine is a health issue and of urgency and that s after call after call and email after email to the point where I was driven to write this review to get some kind of attention to get some answers because my calls were constantly avoided and my emails have not been answered. So while I understand that there is a chain of command and a process to follow and his hands are tied until a check is cut and approval is give the least Urban Resources and in this case Mauricio because he is our property Manager here at 69 Byron ave could have done to be a better ambassador for Urban Resources is reply and have straight forward communication and not stay radio silent. We are people living in the building looking for a solution a healthy one. It s unfortunate that I had to come onto google to write a review to get your attention when all of this could ve been avoided with simple GOOD service and communication. That is my honest review. Oh and he still lied about having answered to all of my emails when he called me after finding out about the review telling me he had answered my emails and knowingly never did. I do not retract that because he is not a professional individual and I stand by my words I am not happy with his service or the fact that I sent a lengthy email to his boss Javier informing him on how poorly his service was only to receive the same radio silence. Once your service improves so will your review but that s earned not just given. And renters deserve to know what they are dealing with.

Lisa Martin is a 5-star Realtor, a first-class professional in every way. Lisa provided insightful market research to determine the perfect sales price. It resulted in four competitive contracts that weekend. Smart, strategic, personable. Highly recommend.

I had a great experience. My requested was attended within a short notice. Andy was on site in time, everything was done quickly and perfectly.

I have been renting from Urban Resource for about 13 years. I am very satisfied with my apartment and the response to any repair that may have occurred. I would always chose UR first if I were in need of a different apartment.

I recently renewed my lease with Urban Resource, Inc I am very pleased with my experience. The staff are very polite, professional, and respond quickly. Yasmany H. always goes above & beyond to provide exceptional service. Thank you for 3 years of wonderful service.