Justin Salazar was very professional and extremely excellent and Ramces Rivera was Excellent as well great team players would Recommend both of them I give them 20 stars if I could . Thank you Juan B Carrillo
I had a greats sales person there his name is Matt very friendly and helpful i went on 10/31 to get a car he help me so much i did leave with the car i wanted they should have more of Matt there god bless you see you in December to get my son his car
Anthony was great! We had a screaming toddler acting up half the time during our purchase, and he did everything he could to help us keep her calm. Definitely made the correct decision in going to them.
Would recommend if your trying to walk in and out with a car go to JASON he was amazing and helped us out with the BEST DEAL and the BEST EXPERIENCE!!!!!!!
Alexandra was awesome, her knowledge of the programs and products allowed me to see the benefit of upgrading.
I saw Miguel on YouTube and knew I didn't want to buy from anyone else. He even hooked us up with some programs and discounts because I was a YouTube subscriber. Love you man! Hopefully you get that TV show you were talking about.
Andres is always honest with service recommendations.
I feel like going into a dealership you expect sales people to be aggressive and that was not the case at all. Jennifer was patient, she was very transparent, it was the best experience I ve had at a dealership. She was beyond helpful and I m grateful to have had such a smooth experience buying new car.
Three days wasted attempting to complete a deal on a Hyundai Accent. Was pawned off to three different people who had no clue what they were doing. We were lured in with Internet Pricing and the $3500 Cash for Clunkers program. After three days of trying to submit our a paperwork we were finally contacted and magically the car price escalated by thousands, as well as the monthly cost increasing from $198 to $350. Mishandling from the bottom up. John Booth who claimed to be the Store Manager got involved, left a message for us, and minutes later when I called back he had left for the day. Never heard back from him. Like I said, no follow-up. Take your hard earned money elsewhere my friends. YOU deserve better!
I wanna personally thank our salesman Fabio Ventura, he is knowledgeable and very professional, I highly recommend him.
The dealership is very good, great inventory, we will definitely go back. Keep up the good work guys !
My appointment was scheduled and my car was serviced on time. The facility is clean, and staff members are cordial and professional.
Miguel made my car buying experience stress free and headache free. His service was friendly, and very attentive to what I was looking for. He worked hard to find exactly what car was best for me. Overall a wonderful experience. Thank you Miguel!
Jason Sanchez at Universal Hyundai is great. Very nice and does not come off as the pushy salesmen. Thankful for this great experience!
Very helpful and stress-free. They do the best they can to work with you here. Ask for Gillette to have a pleasant experience.
Everyone is professional everything in order not a lot of back and forth about price cant't say enough about our experience each time we have returned. Have recommended many people from my community.
It was a great day when I visited Universal Hyudia I was looking to test drive a Genesis 90, THEN I saw the one I wanted , my salesman was Nick, who was a great representative of your dealership. With His help, he made my day and we had a deal!!!! I ve been so happy, because of the way it feels driving this vehicle
I bought the new Tucson 2020!! It s not only an incredible Small SUV!!! But Stevee!!! How i call him!!! Had a strong knowledge!!! Understood my needs!!! Very helpful!!! And he was a Sweetie...It was an incredible experience!!! 100% recommended!!!
Poorest customer service I have ever received from a dealership. I was told that they would hold this vehicle for me until I got there since I was coming 105 miles to test drive and purchase it. I get there and they have SOLD it out from under me. My entire day wasted and I only get one off. Out of the money for the fuel for the trip. And given sorry excuses from management. Take your business elsewhere and save the upset it will cost you in the long run. I just got a call that the truck sold. These people are real pieces of work. Seriously find people to take care of your automotive needs that care enough about their customers to at least so what they say. And if you do feel the need to go there, do not under any circumstances deal with a salesman named Kesia, he will put the screws to you. There is no excuse for doing business this way.
Carlos Dejesus was nothing short of amazing. So patient, so helpful, and wanted nothing more then us to get just what we wanted. Highly recommend him to anyone looking for a vehicle. Thank you tons for making our dream a reality.
We purchased a Santafe a week ago. I have to say that if you need a car Universal Hyundai is your place to go. The selection you will find there, will make your car searching an easy task, since everything you can think of is in one place. The friendliness of the staff as soon as you walk in, makes you feel, like this is your place. Our Salesman Justin, was AMAZING, he was nice, has that special skill that you feel comfortable dealing with him, without feeling any pressure at all. If we have to rate him, in scale of 1-10 we will give 20, that s just to say how good he was. Thank you Justin, thank you Universal Hyundai
Had an amazing experience yesterday buying my first car. Yadriel Morales was very helpful and knowledgeable. Definitely recommending him.
Michael did a great job going over all the features of my new 2020 Sonata. The sales experience was very pleasure. I would highly recommend Universal Hyundai.
I had a great car buying experience with Fabio Ventura, I highly recommend using him to purchase your next vehicle!!!
We couldn t for a better salesman (STEVEN RIVERA ) He came in his day off to help us find the right vehicle . We ended up getting the Vehicle we wanted and gave us a great deal .
Thank you!!
My experienced was good one with Jayson Sanchez, we recommend him, new but very helpful in showing us what we asked.
It was WONDERFUL, Giovanni Sanchez was so helpful and patient don t think about it twice just come in and ask for him
Justin @ Universal Hyundai was a great help!
I had a very small issue with a piece on my beautiful new car and he saw to it that it was resolved right away.
He was knowledgeable and extremely pleasant to work with.
If you're in need of a car, go see Justin!
Really great experience with hector. He was professional and quick. I recommend going to universal hyundai and asking for him.
Jacob and Hector made this the smoothest transaction buying a car I have ever experienced!
Jacob is great the whole experience was easygoing and quick. I just bought my second car just 1 year after I purchased my first and I plan on coming back again next year to buy my 3rd!
Jonathan and his director Johnathan treated me very well while providing me with the perfect information i was requesting and i will be returning in the future.
Great experience. If you have realistic expectations you will for sure have a great experience with universal. The team that helped me through my purchase consisted of Fabio (salesman), Alexis (Manager) and Robert (finance). All of them very fantastic. Fabio was very personable and made me feel super comfortable through the whole process. Alexis helped get me the price I wanted and made sure the deal could be done. Robert was very experienced and made the paperwork portion enjoyable despite that being the worst part usually lol Definitely recommend. The even let me hit the sales gong! Thanks universal hyundai!
Great expirience. Michael was a great sales cunsultant I will definitely recommend to all my friends and family.
Excellent service, got my Hyundai Veloster N here; in and out in a few short hours and Steven Rivera and team were very flexible when dealing with my trade-in. New car needed to be brought in from another dealer due to color choice and they were nice enough to allow me to swap my trade-in upon delivery to the house.
Steven had in-depth knowledge of my vehicle and the wifes, communicated well, and was overall friendly / attentive.
Juan Espinal was great as my salesperson. There were a couple of minor things like my key not working that he made sure was all completely fixed and taken care of for me. He made me feel that I was a valued customer.
Amazing treatment! Miguel and Alexis went above and beyond for our Santa Fe. Miguel even went and brought the car we wanted to our house in Poinciana! Best experience buying a car!
I had the pleasure of working with Nick Gomez and Robin Perez on finding me my new car. Very happy with the quality of their service and how helpful they were with my questions. Thank you!
Please stay away from this dealership specially (Christopher & Carolina). They will rip you off in their scamming game. Trying to sell more than the advertised price ($3000 difference). Huge discrepancy between the sticker price and the price they were trying to make me pay. I have enough proofs to hire an auto fraud attorney. This is a scam!
Please be mindful !!!
Car shopping is not fun but I ve always had a good experience at Universal Hyundai. However, I bought a 2021 Kona from Darrin Diaz yesterday and it was a great experience. Darrin was knowledgeable and fun. He got right down to the number I was hoping for without the stress of staying all day! I appreciate the transparency he gave me. He took care of everything for me and made the experience so much better than when I did it in 2016. I will absolutely see Darrin again whenever I need a new car because I know he s not going to steer me wrong.
GREAT DEALERSHIP TO BUY A CAR OR DO YOUR SERVICE. THANK YOU RAUL AND HECTOR FOR THE GREAT EXPERIENCE. WILL DEFINITELY RECOMMEND FAMILY AND FRIENDS
Extremely courteous staff. 100% recommended by to buy new car or used.
Purchased two vehicles on 1/30/2021 for me and my wife. We worked with Steven Rivera and we re grateful for his hard work in ensuring we got what we wanted without hassle. Thank you for meticulously working with us. I hope the company recognizes how great of an asset you are to them. I will continue to recommend you for such high quality work. Thank you!
Love Universal Hyundai the best prices out there and one of the best customer service that i have seen big thumbs up for Fabio Ventura that took his time to work with us and spend time to get us a good deal I will definitely purchase another vehicle from Universal Hyundai...
I went to Universal Hyundai 11/07/2020 and I was not expecting to come out of the dealership with anything. After being screwed by City Kia, I was kind of discouraged. I took and chance anyway and I had the most easiest hassle free experience with Carlos Ramon and Manager John Booth! Thank you guys for going above and beyond! You guys are awesome and I will definitely be back in the future!
Bought a Santa Fe with Luis Navaez very happy with the SUV. very impress in technology the vehicle has compared to other brands.
David M is such a great sales person to work with. He listened to my needs and was patient while servicing me. I recommend Universal Hyundai for any of your car buying needs!
I had the pleasure of working with Dave L. He was a fantastic salesman and always made sure we knew as much as possible while purchasing the vehicle. I love my new Elantra, thanks Dave!
I had a wonderful experience purchasing a new vehicle. The process was stress free and pleasant. Chris was very thorough and knowledgeable. He was able to find me.............(mywife)*** a vehicle that suited our needs. Ask for Chris he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know their stuff. No-pressure, didn't feel rushed,
Final price was exactly as negotiated (no last-minute surprises) which I got from other dealerships. Thank you Chris and hyundai team for taking care of me and my family.
Best Hyundai dealership in the Orlando area. Exceptional service, meet your financial goals, no hidden fees or trying to scam you. Please contact Janlique Vaquez she is the best sales person at universal hyundai. It was a great pleasure to work with them.
Honestly, I will only buy cars from here. Having been to nearly every dealership in Central Florida, I can say with 100% certainty that Universal Hyundai is the best car buying experience I've ever had. So much so that I've purchased two cars from them! Jonathan Weidner sold me a 2016 Hyundai Veloster 4 years ago, and he was so excellent that I never forgot him. Just this past Halloween, I reached out to him about purchasing a 2021 Hyundai Tucson and he remembered me! This man was so legendary that he moved up to a management position!
He had his best guy, Carlos DeJesus, help me figure out exactly what my wife and I needed. Then I got to work with Jose C. again, who was once Johnathan's manager. It was like a family reunion!
Even though I plan to move out of state, I fully intend to continue doing business with Universal Hyundai. I score it a solid 10 stars out of 5!
I had the best car buying experience with cesar! he is the best!
I always have the best experience at Universal Hyundai both from sales department or service department. Carlos De Jesus is always extremely friendly and helpful. He s very knowledgeable. It definitely makes it easier for me to make decisions. Also want to shout out to Andres Gracia for always giving the best experience for car service! Thank you.
I visited Universal Hyundai two weeks ago with my Dad. I was a little nervous because my last car buying experience was such a dreadful one. When we first walked in the dealership, we were immediately greeted by Luis Arevalo. He is the one who took care of us to the end. He was friendly and polite but gave us the space we needed as well. Luis showed us the inventory, took me on test drive and was just overall a very helpful, very knowledgeable person. That morning I prayed for a positive car buying experience and I am so glad God sent us Luis Arevalo. I ended up buying a 2019 Hyundai Sonata at an amazing price. If you're looking for a car and hate car dealerships, come to Universal Hyundai. The people who work here are good people who actually care about what you want.
It was a great experience. Went in, and was helped immediately thanks to Darrin!!! Amazing customer service
Car problems far from home, on the way to a hospital, when our car died. Got towed in, checked in, and put in a rental fairly quick. After the hospital visit, was told that it was the engine... Needed a new one. Every thing got handled from beginning to end with ease. Picked up the car a week later with the new engine, everything explained along the process so I wasn't wondering what was going on and when. Props to Andres for handling the car, Alejandro for fixing the car and not leaving fingerprints everywhere (seriously, I'm a shop foreman, and fingerprints are a HUGE deal with me), and Stephen for answering my questions when we picked up. Y'all are awesome!
I just purchased a new Santa Fe from Matt and its different then any other experience I have had at a car dealership! Thanks again Matt
Kesia and Johnathon part of the sales department ROCK! Greggory from service department is amazing!
I Just bought my brand new Hyundai Elantra at Universal Hyundai and Pablo Zapata was great! Very patient and knowledgeable. I recommend him and Universal Hyundai to anybody in the market for an amazing deal!!
Spoke with salesperson Matt S. The guy was a wealth of knowledge on the vehicles of my interest. I looked at the Palisade, the Tucson and the Santa Fe. He answered every question I had and was correct on his answers. The Palisade was a little more than I felt I could afford so we focused on the Santa Fe. We worked a great deal but I ended up getting a vehicle with another manufacturer. My choice had nothing to do with the way I was treated, it was based on the wants, needs and value. I have a lease ending in early 2021 and I definitely will be dealing with Matt then. I rate HIM as EXCELLENT!
Mr.Reinaldo Matos Was very attentive he has an amazing attitude and he looked for the most safe car and he looked at the best offer he makes 100% sure that we got out with the new Santa Fe 2020 and with the most amazing deal for my family.
Very shady. They inspected our vehicle and came up with a long (and expensive) list of repairs. One of the repairs was an oil change, but we just had the oil changed last week. They didn't even check the oil. I will never trust them again, trying to up our bill with faulty claims.
purchased my first car from Matt and had the smoothest and best deal. definitely ask for him if you're ever in the market
At 7/10/2020 I made a new purchase at Hyundai my good points of this Hyundai dealership that I wrote are The experience offered from staff acts customer service are completely professionals. I was attended by (JUSTIN SALAZAR) he made
.The purchase process to be painless and quick. Great customer service from him and the staff I highly recommend this place I m really happy with my purchase.
Justin Salazar was very helpful and had alot patience was very straightforward with things and will do everything in his power to get you the car you want! Well definitely recommend him!
excellent service, highly trained staff. With much patience. I was attended by Rey Matos. 100% recommended, I left there with the ideal vehicle and very happy for your attention and advice
My friend and I purchased a car, Anthony and Hector made sure we left happy and with great deal.
I had an amazing experience with Jose! The guys here did an awesome job with helping me get into the car that I really wanted and gave me the best deal. Best car purchasing experience I ve ever had. Thank you again! Highly recommend.
Brian was great, him and his manager Johnathan helped me get in to the Elantra.
Excellent service! Pablo is the best, he made the car buying experience go very smoothly. He was patient and made us feel like family. I was able to buy my first car all thanks to his help!
great service, George my sales rep was great help with my 2017 Nissan Rouge
I wasn't sure what I kind of vehicle I wanted. Nick and his manager Frankie at Universal Hyundai helped me so much. I fell in love with the Kona. When I sat inside of it, it felt like the perfect kind of space I wanted. I'm very pleased with my experience at Universal Hyundai. Thanks!!!!
Thank you Johnathan Weidner for the great customer services, for being patience, honest and for not being pushy. He was outstanding and may it a pleasure buying my car. Thank you again and be Blessed.
I have always been impressed by the Universal Hyundai team. I love the environment and family friendly feel when I walk in. The service department has always been efficient and when I am ready to upgrade I always seem to go back to Universal Hyundai. Not only is the dealership nice but my go-to Sales guy is Carlos De Jesus! So knowledgeable and courteous. I never have buyers remorse (yesterday I purchased my 3rd Hyundai from him). I never feel like I could have got a better deal someplace else. He always listens to my long list of requests and has great attention to detail. That s how he has gained my loyalty.
To add I can truly tell that the Universal Hyundai Team is taking this COVID-19 pandemic seriously. Which gave me great peace of mind!
For the fourth consecutive year, I lease this dealership.
Seller Cesar Alegre is an excellent professional and was always at my entire disposal when I needed it.
I had a great experience today at universal Hyundai great service in all and I also want to thank Mr. Mustafa for his help. Darline
Matt and Ramses were very helpful. I went in looking for a tucson 2020 and they dideverything they could and I got my tucson with and excellent payment. This is my second time doing business in this dealer and wow service is amazing.
Jennifer was my sales woman she was amazing, listened to all my needs and help me find the perfect vehicle thank you so much! would definitely recommend her no doubt about it! 5stars all the way
I havent been here but I called to schedule an appointment and the lady sounded foreign, was very short with me and when I realized I wouldn't be able to schedule and appointment within the week I said nevermind, and as I tried to thank her she hung up on me. Very poor service.
Jacob and Jonathan were super helpful in answering any question I had even if they were repeat ones. They explained everything thoroughly and I felt like I wasn t just a customer but a member of the Hyundai family! 11/10 would recommend!
Everyone at Universal Hyundai was very courteous, and helpful. Steven was my sales associate, he was attentive, and kind, he even drove to another location to bring the car I wanted to Universal. The showroom was bright and clean. I would recommend Universal Hyundai to anyone.
Great and prompt customer service. We are on vacation and had issues with our vehicle. They not only fit us in but fix the issue! So we were able to get back to our vacation. Super friendly and helpful! I highly recommend them!!
Year 2019: worst customer service. never even expect your issue will be addressed on call. worst receptionists and worst agents. This showroom is a shame on Hyundai. get some customer service training classes.
Year 2021: Adding to my previous experience, I recently tried them again to get my car serviced. They are the bottom dirt of Hyundai. Worst customer service and they don t care about customers once they made the purchase. They didn t even care to call and let me know when my car is ready. I went to the showroom after 2 days of no communication and they said that the service center is closed and I should come the next day because they don t even know where my car is and my car keys are.
Do they even care about how much inconvenience they are causing their customers!
Don t go here
Eric, Frankie and Michael treated me with the utmost respect by valuing my time and being upfront about the pricing, financing and trade-in value of the vehicle I had and the one I needed. I left the dealership
With the SUV my family wanted for a price that we were comfortable paying at 0% APR for 72 months.
We have experienced ULTRA Gold Star service from Universal Hyundai for 10 years now! We just purchased our 3rd (2020) Sonata from Cesar. He is a very perceptive and compassionate salesman. He anticipates our every need. The Service Department is stellar in their accomplishments and we get regular reminders for our service needs. We will continue to use Universal and Cesar for future automobile needs.
I had a great car buying experience I purchased a brand new Santa Fe from Jennifer she was knowledgeable and listened to my needs and wants. I love my new Santa Fe!
I have been a returning customer for years, my last experience was not very honest one , My sales person Paublo was very nice and knew what I was looking for , I told him the 3 cars i was interested in and we took from there ,everything was going very well until the Fiance person got involved, When manager called me and I told him I had NO money to put down he said OH don't worry I'll be working with you myself, I made the appointment to meet with him ,but I never seen or spoke to him after that!! I was told there was rebates and he was gonna give me more for my trade no problem !!! I didn't get the Internet price i was quoted .After much bickering back and forth I was quoted 1 price and when i got to sign paper i was told Oh the rebate on gap insurance was used as down payment ,so again after we was set on price it changed again ,I had to rebuy the gap insurance and now payments went up 100, Most likely I would probably go back to Universal
Jennifer Cacciola is a wonderful amazing salesperson. She was very knowledgeable, kind, wasn t overbearing or pushy at all. Answered all my questions and provided a great experience. I d recommend her to have as your sales person.
Being a single woman buying a car alone can be a very overwhelming experience!!! My experience at this dealership was very positive! The staff was very welcoming and friendly ! Christopher was a super friendly sales rep that went above and beyond to help me drive away in my dream car.
We just brought our 2020 Hyundai elantra and we love it!!!... Brian Cortes was so great!! Very professional and kind!....thankyou Brian and universal Hyundai for all your hard work
I was looking to buy a G70 for my son wasted my time on a deal... told them I was gonna shop around for the best price since they Stand behind that they are the lowest and will beat any Hyundai dealership price but didn t Want me to shop around call the next day to get the deal that they offered me last night I said they wouldn t and my payment will be $20 more a month which made no sense because I was able to find a cheaper deal so how is it that you re standing behind your word saying you guys are the best and the cheapest Hyundai dealership around TRUE JOKE Shop around before buying here
Carlos Castro, thank you for a stress free and fun experience. I never thought I would use fun when describing my car buying experience, but you made it fun.
Nice place to get a car. Got mine in 2013 and what a deal. I just wish they would not take so long doing a oils change for more than an hour even with appointment. Other wise great service.
Huge thank you to Ramces and his salesman Matt for helping me get a great deal on a new Santa Fe!
I was in the market for a vehicle. Every dealership I went to, the people helping made it all seem impersonal. When I got to Hyundai, I was helped by Michael Hernandez. He helped me find my ideal car and really listened to what I was looking for instead of trying to upsell me. I was so happy with the service provided and he made it all so easy. Loving my new Sonata.
Had a wonderful experience at Universal Hyundai today. Dave Lembke helped me find my new car!!! He understood my needs, both financial and vehicle option wise, and never once did I feel pressured into making a decision I wasn't comfortable with. Thanks Dave!!!
Dave Lembke sold me my new Ioniq today, he was extremely helpful and polite. We took the base model for a test drive and I told him I liked everything about the car except the seats were too rigid for me. He went and moved a bunch of cars to get to an SE trim Ioniq that was stuck in the back of their new deliveries that wasn't in their inventory yet. Since no one had touched it yet they took a brief moment to get it prepped and it turned out the seats (and overall car) worked much better for my back and neck. I was impressed with how he took one irk I had with the car and did a bunch of extra work to make sure I got in the right vehicle. Since the vehicle was not in inventory yet the dealer had to do more prep/paperwork to get it processed as well as detailing and Dave was constantly coming out and chatting with me, keeping me updated on the progress, and then I drove off in my brand new car. Very impressed with Dave and the Ioniq SE is an outstanding product.
While we ultimately ended up purchasing a different make and model somewhere else, I wanted to give a shout out to Darrin Diaz, who was great to work with in thoroughly showing us the car we came to test drive. He made the experience fun, while being honest and transparent. Highly recommend asking for him!
I had a great expirience. Michael helped me out, he was very profesional and helpful. I highly recommed Universal Hyundai. You won't be disappointed.
Truly impressed by the service and friendliness of the staff at Universal Hyundai. David Monsalve went the extra mile (literally) to get us exactly the car we wanted and quickly gained our trust. We are very happy with our purchase and looking forward to enjoying our car and strengthening our business relationship.
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