Ukraine International Airlines Review

During the announcement of the closure of the border of Ukraine, they took advantage of the situation. Flew with a girl from Barcelona. On ordinary days, the price of one ticket in one direction fluctuates around 3000-5000 UAH (easily checked on the official website). But UIA perfectly decided to rise on the misfortune of others. And they sold tickets for 14,000 UAH per one. Thank you for taking care of your citizens !!!! Burn in hell

Money refund.
I'm sorry, to wite this way, but there are many people who wait for a refund during months.
I received approval for refund 06.05.2020 and still didn't get the money. For my 5 requests, there are no answers.

Do you really think that you respect your customers doing things like this?

They do not know how to work with overbooking (when tickets are sold more than seats on the plane). Situations happened earlier with European airlines, compensation was immediately offered there, a hotel, etc. But with UIA differently. The employees of the company in Borispol drive from the rack to the rack .. I had to fly with the child with a transfer and overnight stay instead of a direct morning flight. Neither the transfer nor the hotel was offered, nothing. Not to mention the compensation. Filled the form on the site, wrote an e-mail - zero reaction.
And yet)) suddenly the MAU read the reviews .. Please remove from the lexicon of the flight attendants the treatment "man", "woman", it's just some kind of collective farm.

Very bad company. They operate as the best national company in Ukraine, but they are far from standards of other national companies like klm. The workers are very rude and not attentive to the passengers. Avoid travel with them if you can.

Terrible & unreliable service. Strongly recommend not to fly with them.

Avoid this airline! Try Wizzair instead.
Flight was rescheduled due to "late arrival of incoming flight" to seven hours later (1810). After having confirmed that the flight will under no circumstances be scheduled to an earlier time I ( and several other passengers) left the airport.
When loading mails at 1600 I noticed that the flight has been preponed to 1400 against their promise.
I was lucky to find another flight at 2100.
2 stars for the friendly support- otherwise 1.
Exchange management please. Poor ground staff who have to deal with all the frustration...

They do not tell you that you have to check in online. Once and never again!!!

I had only good experience with UIA. It offers great nonstop flights from NY, Beijing, Sri Lanka, Bangkok and vv.

DEDICATED TO UKRAINIAN LANGUAGE AND LITERACY!
Dear UIA #UIA #FlyUIA, who are you from where? For example, the Russian company S7 is clear whose - Russian! and here you are on the go or khoklyak, whether there are any, but definitely not Ukrainian - it is not clear !!!
Yesterday, 08.11.2017 at Tbilisi airport stood your stand and next to stand S7 ... it was clear from stand S7 that the company Russian, respects the country of departure, in this case Georgia, as well as passengers, especially Georgians ( because in the first language the information was given in Georgia), as well as international ones, because they prepared their stand in THREE LANGUAGES, where the first language is Georgian, the second language is English, the third language is Russian. Why they did it in Russian is also understandable, because they respect the citizens of the country in which they do business, more precisely Russia, that is where the registered company pays and pays taxes.
But nothing is clear with you! The fact that you spat on GEORGINS - of course I'm sorry, but it doesn't hurt very much! Although it is important! And here is what you spied on the Ukrainians - it is unacceptable !!! I am not obliged to know the RUSSIAN IDEAS and to read this disgrace on the stand of the company I paid for the flight!
I do not expect any explanations! Everything is clear here as a white day! Waiting for info, WHEN A NEW STAND WITH THREE LANGUAGES WILL BE ESTABLISHED, WHILE THIRD WILL BE UKRAINIAN?

Terrible airlines. Cannot reach them through the phone and when you do, the agents lie and try to get out of doing any work to help you. Condescending and utterly incompetent.

Bought an upgrade to business class on flight from Amsterdam to Kiev. Was refused a meal and forced to buy sandwich from the economy class menu. File a complain in the middle of November, got an auto-response saying my case will only be reviewed in February! 90 days to review and refund me for the inadequate services provided? That's too much.

What a terrible airlines
I would rather chew on shards of broken glass than fly this terrible airlines ever again. I regret sitting in this plane....my god...so many safety violations...plane moving and passengers walking around....door to pilots area open with passenger in the galley....I hope this plane doesn't fly to Europe. ...terrible.

They want additional money for everything.
Also have this stupid online check-in app.
employees want bribes to do their job...

during check-in, i wanted to buy excess baggage weight, the officer for 2500 uah between passport. i don't like to bribe so i can not buy. this time during boarding :) they wanted 66 Euro for 5 kg. otherwise they would not take me on board.

you can experience the most expensive and worst flight experience of your life with this company

went on vacation. on board they said that the visa application sheet is filled out per family. prilitel defended all and it turned out that not one. flew back so delayed the flight for 2 hours despite the fact that it is regular. Headphones did not work on the plane. no one. moreover, they were distributed. the light off buttons didn't work either. here and fly. there is no choice

awful service. The site of the Cheka with simple mistakes (you can not enter the country of passport). The ticket zachechinilsya (a screenshot did not, who could assume that they have such a mess) and at the airport refused what it is and forced 15 euros to pay. Like, I have to come for 2 hours.

Very disappointed with a service. Rude and unprofessional staff members

First they delayed the flight to Colombo for 13 hours without even an SMS or email...
And then they have delayed the return flight as well, for 8 hours
Avoid their flight at any cost!!!

Ukrainian airline is horrible from USA to Georgia, staff is nice but I can't say same about the service, Too cold in airplane and no food, free is only water

3.14 travels, no one to talk to at all, the office is closed, letters are not answered, money is not returned

Their online check-in system didn't work and they tried to charge me tens of euros for not having a mobile boarding pass. They didn't even provide a self check-in kiosk at the airport. I've never seen such a greedy airline.

One of the worst airlines. Level of service - low-coster, while unreasonably high prices

Quite beautiful BC, especially in such a remote place. But next to the metro. Queues for tickets were not observed)

Delay 90% of flights over 4 hours. Collective farm services that do not meet international standards and the rights of passengers.

So far, they have not returned the money after the promised period of 90 days.

This is my worst airline experience in years. This is a predatory corporation practicing classic bait-n-switch techniques and creating artificial crises to defraud customers. There was a line of enraged customers in line ahead of us at Kiev International Airport, then I realized why when were told that we wouldn't be allowed to board the flight unless we paid an additional $40 "boarding pass fee". Both in the airport and on the flight we experienced angry staff taking out aggression on the passengers, even including denial of basic services such as water. Use another airline or you'll wish you had. This paragraph is just the tip of the iceberg on the many horrible aspects of this trip.

The last several times the flights were canceled, postponed for an inconvenient time. Very unhappy with UIA lately. Perhaps we will stop using the services of this airline at all.
I do not recommend.

Did a couple of flights with UIA this week but hopefully I dont ever never have to use this UIA again. Customer service seems to be totally unknown for the groundstaff. I do 20-30 flights per year and this was the worst ever

In the trashy crap, the cops are sullen. Hooray Turkey

The worst airline ever. As others have mentioned, UIA doesn't honor the baggage requirements of their partners and charges 50 Euros for a carry-on which was included in the price prepaid for the ticket. The staff was super rude, disrespectful, threatened to let the plane leave without my mother if she doesn't pay that ridiculous unlawful fee. F-ing mob. Avoid at any cost!!!!

Very bad travel experience with Ukrainian International Airlines Toronto-Tehran.

While checking in at Toronto Pearson, the staff ask for your boarding pass they expect you to have done that online in advance otherwise, they ask for 35$ to let you go to the counter to get your boarding pass! That s real insane! Imagine a senior or one who doesn t know their website or if you don t have access to the internet. You have to pay to get to the counter to check in! That s ridiculous.

In the Kiev airport when I was ready to get on board, again the staff are waiting for you at the gate with a measurement if your carry on is 0.5 CM bigger or even the strips of your backpack hanging outside the measure, they will push you out of the lane, bully you and charge you a hefty price. They threaten you to close the gate on you. They literally did that to me. This was total harassment. I was totally frightened by their unprofessional behaviour. When asked to speak to the manager each said she was the manager!

Others even paid for extra carry on at the airport of origin but at the Kiev airport, they will not respect their own payment receipts at the UIA in the origin airport. They will treat you however they want in Kiev and trust me, you will pay whatever they say to get out of there!

Having flown with a handful of airways; British, Lufthansa, Air Canada, KLM, Turkish, Qatar, Iran Air, Austrian, Alitalia ... I never had such an experience before. Actually, this was the first time I saw an airline measuring the carry ons & charge people at the gate.

I had chosen them being about 200 CAD cheaper however I ended up paying more than 300CAD extra and my dignity was smashed as well. I am sure they will lose customers if they continue to treat the passengers like this. They ruined my vacation at the very last moment.

I am writing this to inform you how I and some 10-15 others was humiliated by the staff at the Kiev airport in a desperate hope that this would be rectified and people being respected.

UIA is the worst airline that flew. During the flight the stewardesses were doused with water. No apology, only said that it happens and went on to sell drinks. The whole flight had to sit in wet jeans, and then at -8 to get home in wet clothes. Naturally, no one answered the official complaint. In addition, there are constant problems with reservations, the site is malfunctioning - you need to constantly turn to the support service. They arbitrarily change the purchased seats in the plane, and change them in the scatter.

Worst airline ever. Rock hard seats. Disorganized staff. I've flown many airlines all over the world and this is definitely in the bottom 3. One to avoid.

Worst check in experience I have had for years. They weigh everything...check bag, carry on and hand bag and charge handsomely for any overages. Passengers accustomed to more reasonable airlines such as Lufthansa or Delta should beware.

Each time it already seems that it cannot be worse, Mau breaks another bottom. Okay, I had to pay 6000 UAH for the flight Kiev-Kharkov, so of course baggage is not included in this low cost. But the bottom is not that. With online registration - all places are paid. I hope that you go bankrupt and disappear from the airline market. Burn in hell freaks

UIA Refund canceled flights to RESERVATION NUMBERS ... N6YDYZ and N9JCL9

Horrible. Didn't print your boarding pass and want it printed at the airport like every other airline in the world... 15 . Plus the online check in DOESN'T GIVE YOU A SECTION TO PRINT IT OR EMAIL FROM A MOBILE DEVICE. Oh you want a coffee on the flight like every other airline in the world...3 . What a joke.

Quite expensive tickets compared to low cost. Service does not match the price. But the plus is that there are many destinations.

This is the worst airline!! Even if it's a one leg to Paris or Amsterdam they will make your experience horrible. Fix your on-line system!! It is absolutely useless when having connected flights. I couldn't change seats for my daughter traveling alone not on line, not by phone, not at the counter. Whoever is your handler at KBP - their staff is terrible!. They mumble, they rude and they have the guts to argue with the passengers in a situation when admitting the fault is the best thing to do. They charge you Euro 15 if you don't check on line - but they won't give you a possibility to check in for a connected flight and you still have to line and talk to their useless staff at the counter. The theater of absurd in aviation industry. Never again at least for myself!

They don't value their costumers.
Ordered vegan meal 4 days in advance, 10 h flight with no meal. The choice of fish or chicken was no more when it was our time to be served.
At the Airport we had to pay extra to get regular service at the counter if we had not pre printed our boarding passes.
Got placed in the back of the plane even though the flight was already late.
At the flight we were invited to stress to our connection flight and take the so called "fast" shorter transfer lane at control. Ukraine international airline lady in faster lane took all the time in the world to check passports.

At the gates they closed our boarding straight before our noses even though we had been running as invited to do.

The Ukraine International airline service counter in Kiev has just sent us around to different International counters with unhelpful staff who doesn't speak english.

This is the most dissapointed I ever been with any flights so far in life.

Would not recommend anybody to choose this airline. No stars and just warnings!!!

DO NOT FLY WITH UIA! The worst company in the world !!!!!! Complete mess in all phases. Each flight is always late, even if the flight is 1 hour Kiev-Kharkov, then for 1.5 hours necessarily delayed. How do other companies fly more than 10 hours and poisoning-arrival in minute-minute?
There are never any notifications on the scoreboard about registration, on the plane and after everything should go up the stairs with suitcases, even from the snow will not be cleaned, but what about retired and disabled people, they are also people?
Horrible service, In the salon, even water is not offered, only with a tap - everything has to be bought, I'm not talking about suitcases, do not know for which money from you to take more
Laziness, greed, rudeness, rudeness - it's UIA. Guys enough to be so loosened up.
It's a shame for you, You'd soon be ruined and give way to others who really can work

Avoid UIA if you can. UIA will not honor benefits from airlines that it has agreements with. UIA was our connecting flight to Airfrance. They refused to take our luggage for free under Airfrance's policy. Then, they charged me over 200 Euros for two bags. Our luggage receipt was written BY HAND through copy paper. 2019 outside. By hand, and were doing it so slow. We had to run to make it to our flight because at the paying kiosk they processed our luggage so SLOW. Then our luggage was lost, mostly not due to UIA's fault (maybe). Planes are very outdated, without entertainment. And they charge you arm and leg for these outdated planes. With all this madness created by UIA, we left a small backpack with baby toys on the plane. Getting ahold of UIA's lost and found is impossible.

They ripped off 15 euros for registering at the counter at Venice airport, I have never met anything like this. Nobody sent payment warning messages eh

Thank you for tickets from Germany to Ukraine for $ 1,500 per person in such a critical situation in the country.

This is proto mockery of customers!

On the UIA website and on Google maps, there is a daily work schedule for the main office. We arrived across the city to the main office to write a complaint about the non-refund of funds for an impossible flight to Germany, which does not accept ordinary Ukrainians in a week - everything is closed !!!

Well ... well ... the court is the court ...

Answers by mail - or not or darkness !!!

The plane is delayed for 5 hours, there is no explanation, no help, no one cares about the problem. Instead of negotiating with another carrier, they do nothing under the guise of a regular situation. I do not recommend

We made several flights with this airline. Until the last flight, everything was just above the baseboard, but the price covered the inconvenience. The last flight is a terrible nightmare. Due to the fact that the first flight was delayed, we did not get on the connecting flight. As a result, they were forced to still pay a certain amount of the airline. Those. we had to pay the company for their puncture with the delayed flight, which is simply nonsense. In addition, rudeness. Nobody apologized to all our disturbances with such a service . No one even apologized at all for the fact that we did not get on the connecting flight and we had to spend the night in Boryspil!
On the contrary, to my words, "Do you understand that you are losing customers in this way?", The lady supervisor, said "yes, please." This is the bottom!

My honest experience of my flight with Ukraine international.
I made a connection flight to Toronto, the flight itself was ok, but when I arrived at the airport I was disappointed to see the luggage didn't arrive, then...
I was way more disappointed from the way they handled the situation, so I've reached to the Uia representative and I expected them to approach the matter like they
"actually lost my luggage" which is basically everything I had.
unfortunately, that wasn't the case at all, after standing there for 90 minutes that I've been ignored completely, and been treated disrespectfully (shocking!).
I had to leave the area.
I found my self stock! in -17c with no proper clothing or any of my stuff (imagine...)
after trying to contact them about 40 times! over the phone (which is enough to tell if they're customer service even "actually exist").
also tried to contact the company in any other possible way (phones and multiple Emails), with no response.
I can't find the words to describe the level of the shallow and disrespectful way that I have been treated as a customer, its one thing to lose baggage and another thing the way they choose to handle it as an International airline company!!!
bottom line I would describe the last couple of days since the flight as a complete nightmare, it safe to say they ruined my vacation completely.

until today I'm still waiting for someone in the company to show a little bit of responsibility and call back to try to explain they're side of the story.

Cancells flights from EU/CH one day before the flight and does not respond to complains letters and compensation requests. Terrible service. Fly on your own risk - they will not care about passenger.

Wnen buying my return ticket from Kyiv to Geneva I selected an option Economy, that includes 1 piece of luggage. After payment I received a confirmation letter and there was hand luggage only. I called to support and they told something like this category of tickets is not available for this flight, that's why system sold me the ticket without luggage... But why it showed me wrong info then?? Now I have to buy luggage separately. Not user-friendly. Bad experience.

Do not use this the worst and the terrible flight company in the world

Worst airline ever!
The airline is getting worse low cost.
Keep up the good work and you will lose all customers ...

Quite nice personals) I focus on the floor! I would write a kilometer text, there is no ODE! To this beautiful carrier, which is stable, I would even say I use it only if it were not for one scanty BUT !!! I do not have any other choice! I was given the widest choice of flight companies in a certain direction, such as UIA, ....., and UIA, I almost forgot .. the prices for which are formed by the competition between ... between conscience and greed. A joke, the struggle is not competitive and everyone can clearly see who will win. And the policy of price changes depending on the date, season and other things. Baggage prices ... As a conclusion, I ll say that no matter what, until today I am your client, and something tells me that in the near future no one will divide us ..

Worst Airline company for flying to ukraine. They wanted money for every little thing, checking in (if you don't do it online), simple snacks and drinks, and food, etc.... People there don't care for their customers and only want to gouge you of money. Avoid them and use one of the European airlines.

I ordered special vegetarian food - I received the CHICKEN. In addition, ice broccoli and stewed vegetables taste like in kindergarten or catering, although they have a kind of inadequately talented cook there, sorry for curse. Had to do with a tiny bun and a piece of feta. Cupcake tolerable. And this "happiness" cost almost 400 UAH.
On three flights there was a disgusting attitude of flight attendants - they just do not care. With one domestic flight lucky - the girls were very polite and courteous, followed all the rules.
Free water only. Juice (cheap, regular), as we were told, only for premium economy class. I regretted a thousand times that I had taken the price and chose this company - everywhere they have chaos, haste and low quality. It is ridiculous to remember that I was still grumbling at Lufthansa.

I have been waiting for a refund for 90+ days. Spoiler - no money returned.

Why am I not surprised that this process needs to be controlled and injected with your time and emotional resources? Why does the low-cost airline Ryanair and the stable Lufthansa find an opportunity to return the funds on time specified by them, but UIA does not?

Agency. Intelligent girls: quickly pick up, prompt, issue tickets.

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4- 120 . " ". !

Terrible airline, tries charging you for everything and the flight attendants are often rude. You pay for the flight, then they have the courage to charge you 3 for a coffee. Not only that, but you have to pay a fee if you did not check in before the flight. They don't inform you about the fee either

Worst airline ever.. starting with the online check in that never works.. to the worst rude personal all across the board just unbelievable.. how are they still in business is beyond me. Nasty. Please avoid them at all costs

I ve never flown worse than an airline in all of Europe - if you can avoid buying their ticket, feel free to fly anything else, as a result, it will still be better than this horrible Zhidomosyky

Worst in their business.
On July 1, we flew on a charter flight to Turkey, the departure was at 6 am, as a result, it was postponed to 11 am for technical reasons. You couldn't put the planes in perfect order in 3 months of quarantine ?! We arrived according to the rules at 3 am at the airport with 2 small children and sat for 8 hellish hours waiting for our flight. At 8 am a representative of the company said that they would feed us))) And they did not deceive, after all, at 9-10 am they distributed a small jar of pringles and 0.5 water without gas per person. Have you gone broke? It would be better not to disgrace themselves, the floor of the plane with the children was flying, probably the children should have been fed chips.
Well, on the return charter flight, the same continuous disappointment, the departure was at 15:55, but it was postponed to 9:30 in the morning. On the plane I wanted to have coffee and have something to eat, the stewardess first reported the cosmic prices for coffee, and when I still asked for coffee and a snack, I was kindly informed that they only accept cards for payment, I did not have my card with me and that's why I was told: alas, no luck .... There are simply no words, even coffee cannot be normally drunk on your Air lines, I hope I don't have to fly with you anymore.

Greetings from monopoly capitalism! Eat, do not be fooled!

1) Non-working online registration: as I was not trying, that I would not have entered, registering online for a non-charter flight did not work. Kindly shell out at the airport!

2) Dodgy reservation system: booking tickets for two (simultaneously) passengers, you will have to pay even for the cancellation of the flight for one of the passengers under threat of non-admission for the second passenger flight. Otherwise, I can not name it as extortion.

3) The site does not have any possibility to change the reservation and in general any useful information on the assistance of changing / canceling the reservation, only by phone (and there, for good reason, wait 10 minutes or more).

You will not use it anymore and I do not recommend it to anyone. In the coffin, I saw such carriers.

Reservations paid (15 euros), although they did not receive a 24-hour ticket.
Lost luggage is returned after a few days beautifully sealed, but half of the things have disappeared ...

About these non-competitive prices and delays with flights is written below is enough

You buy tickets and then it turns out that you need to buy places for 16 Euros. There and back already 32 Euros.

The worst airlines services. I know from my own experience and would not recommend to anybody. The only thing that is relatively good is the price, then problems pile up. They did not solve my customer problem either.

All provide discounts and a free service for evacuation, and these fellows only increase

Old planes and small places. None of individual televisions. One common and no sound in Spanish ...

The allocation of seats gives the worst possible for you to pay ...

The only thing, they were on time.

I travelled to Egypt, and I wanted to change return date. I called the costumer service, they didn t answer phone calls for almost over a day, so I booked a return flight with another airlines. Finally when Ukraine costumer service answered me, the lady said I gave up too soon, and I should ve kept calling until they answer. They also charged many ppl for carrying items other than a hand/laptop bags. Any in flight snacks/drinks are extra even for over seas flights, they only serve water. An experience I will never going to repeat.

The worst air carrier on the planet. Destroys competitors by bribing judges and officials. Shame.

Sell tickets sometimes without a guarantee that it will fly. About it you will only find out when registering

Torn off 66 euros for the fact that hand luggage is 2 cm wider than necessary

Flying garbage dump - fly budget airline for the cost of a regular airline. Overpriced, overfilled, over utilized, has absolutely no luggage space. Avoid at all costs

What about 15 euros for registration? !!! I am flying UIA for the last time!

1. Additionally, vegetarian meals are paid for, which is offered on the UIA website. But he was not given either on the way there or back. Excuses were different. But the main thing is that the vegetarian had to starve, although the food was paid.
The flight is transatlantic, lasting more than 10 hours.

2. I have not received notification of the start of registration either by email or via SMS. I tried to get an online check, but I could not do this due to a technical error on the site. Support has come up with several different reasons for choosing, but the essence is one - pay for the check at the airport. Those. their mistake, and I'm crying.

3. On the transatlantic flight on the whole ship "Boing-737" and "Boing-777" only a few dozen rugs. It's cool, but I did not get a rug because they were snapped up by the top ten passengers.

The worst airline ever. Tactless rude workers at the gate. I was transporting an expensive art work to the exhibition and was out of the size for 10 cm. Employees proposed me to fold it into four parts and put into the backpack, or to leave it in a trash. They were enjoying the situation. I am disgusted and pissed on that company.

Second my experience with them is that they cancelled my back flight because I was late on the second part of my first flight, without letting me know. They refused to pay me the road back and were saying that this is my fault. I had to travel via bus one day longer because of them. And they stay ok with the situation, like no fault at all.

I recommend to avoid that horrible airline. Ukrainian service is Worst ever.

terrible service, wild baggage rules, market women near the gate

The first and last time I bought a ticket for Mau. And I regretted it before departure. Why is luggage more expensive than a ticket? Online registration is only available for 2 days, even for a return flight. I bought a place - to make a check for the return flight. When trying to do this, I wrote an error: contact support. Half an hour of waiting on the line ... The girl operator said that she fixed everything and immediately said goodbye. When you try to do Chekin again - the same problem. I call again .. waiting - 15 minutes ... The operator said that you can make a Chekin) and a miracle - it worked.
And now, UIA: your competitors can immediately make a check for the return flight ...

Help quickly in resolving the issue, the service is good.