U.S. Department of State – U.S. Embassy in Paris Review

World champion of hanging up the phone. A serious joke this embassy. Fired staff or paid the best but doing a few things is quite a shame for an embassy.

what a bad act for such a lady in the consulate section gave an ignoratio elenchi ( ignorant of conclusion) which she said is her personal feelings . there was no professionalism displayed by her but all i saw was a racial acts because she 1st changed her mood at the 1st glance.

The worst people in the world they don't know how to talk and they don't listen to your conversation they keep talking and talking like hungry dogs plus bad altitude they are not professional at all we need help with does stupid people

A beautiful Parisian building that houses the United States Embassy. We met him in 1985 at a congress of the World Real Estate Federation. It does not have access to the public in general.

Scandalous for a country like the US.
Extremely rude and inefficient person.
Shameful

I had really a great experience with my visa demand. I was prepared and didn't have any problems with getting the visa. The only thing is that there are lot of people waitning, so you should come as early as possible (it doesn't matter what time is indicated at your reservation) and just be patient. Don't bring electronic equipment nor USB keys. At the end you just need a good reason to go to the states and be honest in front of the people who are interviewing you; they know when you are lying or not telling everything. They tell you right away if you get your visa or not. If they take your pasport, it'a good sign. Good luck to all and be safe!

The visa website is a disaster. Having worked 35 in a US company, I used to be more efficient. Very sad

My wife went here for her IV interview. She was treated excellent by everyone she spoke to. It was an extremely pleasant experience.

Unpleasant operator
Can not reach anyone. I wanted to leave with friends in Florida, we decided to cancel this trip

I would just like to say a big THANK YOU to American Embassy, for sending my passport renewal super fast. Thank you for working so hard for American residents in France.

After losing my bag with my wallet, passport, everything in it, going to the Embassy was quite a pleasant experience. I had a flight at 5pm that day home and they assured me I would have no problem getting it in time from the very beginning.

A couple tips... go early! The line only gets longer throughout the day. I got there at 8:45am and had passport in hand before 11am.
...forms: don t bother printing. Everything has to be done through a computer check in when you get there whether you fill them out beforehand or not.
...photo: they have a machine. This line gets long so you may want to do this first.
...money: came to 125 euros and then 4 euros for the picture. It was very helpful that I had this money.

Overall, for a terrible situation, the kind, helpful people there made sure that everything was going to be okay and I was going to get home.

Thank you, thank you, thank you!!! USA!

The switchboard operator is fired. "I'm only there to take calls, use the contact form." Ah, aren't there? "I can't help you, I don't know either"

They sent me an email saying that I could get my passport between 9-11 and 1-4. They did not mention the fact that they are closed on weekends and holidays, which would have been nice to know before I spent 100 on train tickets to get there, only to be yelled at by a gendarmerie in broken English. Something tells me that since I m not a rich white guy who s allegedly committed sexual assault, they re not going to help me out.

What a shame to call that place an embassy! People working there are rude and won't even help you or answer a question. If this job is too hard for you, let it to somebody who will do it correctly and politely.

Pitiful....you can't get any help from them. I am a US citizen currently in France and had a specific question. I had to go meandering through their automated system before I got to speak to anyone. Sounds like a teenager answered me and she put me straight back to the automated system.

Poor service and cheeky switchboard operator. I called 3 times (with two different numbers) to be sent back brutally and in a very impolite way by a girl in lack of joy of living. I was calling for specific information as part of my job. I did not get any information. Thank you Embassy.

Appointment for 11h, emerged at 11:03. Perfect!
Indoor photo booth at 4

Very professional staff, quite friendly, very reasonable waiting time, nothing to say. Thank you.
For those who apply for an American visa and they try to make conforming photos, there is a photo booth at the embassy where we can make a photo conform to 4 euro, I had to pay 12 euro for 4 photos and a another friend of mine who paid them 24 euro: a scam.

Took about 1.5 hrs to replace a stolen passport with and emergency passport. There were only about 3 other people there so I would expect it to take more time if they are busy. You cannot bring phones inside so if you have document information on your phone write it down to take inside. Every member of your party will need ID to get through security, they accepted a picture of the stolen passport off a phone. Everyone we encountered was helpful, professional, and friendly. Truly a pleasant experience under less than ideal circumstances.

Everything other than the woman at the citizen services was great, nice guards, easy process. But this french woman wouldnt take a very urgently appointed chill pill

OYE! OYE! EARTHS!
My cartoon of April 24, 2018 on a story of dandruff (photo?) Is censored. Perhaps you will see it on Facebook by searching for Robin Le Templier (or click on my reviews, then photos) ...
It moves away our time of Voltaire ...
My friendships to All, and especially to those who have not yet developed a sense of humor ...

The visit took me overall 20 minutes. Absolutely efficient and super quick service, couldn t be better.

Very friendly welcome! Take only what is necessary if possible (security checks will be simpler). Thank you

One word, the telephone service is a "SHAME" for people not living in Paris, how do we reach you?

Do not take into account the request of his interlocutor, refer to the switchboard of the embassy. Sorry service

Nothing has me more! I am extremely disappointed, following several phone calls voicemail that offers different numbers for different services offers nothing for my case! And when a telephone secretary answers she automatically transfers me to the voice answering machine!
It's very annoying! And I am referred to the site ... And the site does not answer my questions!

Friendly welcome, even very friendly according to the windows. At the reception, they will not keep your luggage bag if you take one and you must leave it in a convenience store, be careful! I did not take my phone or USB drive as required. I think I was the only one, 1/1000 as the agent told me.They will keep your phone off in a plastic bag at the entrance in the worst case. I had appointment at 9:30 and Arriving at 8:00, I went out at 9:30

rotten service, a specific case and no response via their answering machine, no one to inform you correctly! A standardist who shifts elsewhere without even warning!

Everyone I experienced at the embassy was
truly friendly and helpful.

Don't call, write to them. I once came across the telephone "service" and I came across the so-called extremely rude switchboard operator. I understood at that moment that I would not get anything through this, so I wrote them a registered letter with acknowledgment of receipt and there I had an almost immediate response (within three days!). The switchboard is a disaster, but the mail seems to be working well. Twice I wrote to them, and twice I got quick and clear answers. I have to contact them again, I will write to them again. Don't call, write to them. Hoping that the answers will be as quick to arrive as we were mine.

You can't have someone on the phone to get any support. It is a shame for an embassy of such a large country.

Went there for applying for a US visa. Waited outside for like half hour. The security guys were not so nice. But the consultant that I met was nice and friendly and it only lasted like2- 3 minutes and my visa got approved without any problem.

As an american citizen, I just paid 14.50 euros to call the Embassy only to get absolutely no guidance what so ever. Thanks America !

When you call to ask a question, it loops you through about a hundred different options. Then, when you think you've finally landed on the one you need, it's a voice recording telling you to go to the website. So -- go to the website, can't find an answer, call -- get sent back to the website. Fun times, embassy. Fun. times.

My passport was stolen from my car on a Saturday. The car was broken into and ALL my documents were taken. Never leave your passport anywhere where it can be taken. Unfortunately, I had to wait until Monday to get my passport. I arrived at the American Embassy at 7:30 and was first in line. All the necessary forms are on the internet. You can complete them and save them to a pdf. My hotel was able to print the pdf. The embassy has a photomat for your photo picture. Wait until you get to the embassy, because they will not accept the photos taken in the Metro photomat. You have to present your completed forms with a picture, take a number and wait to be called. There are two interviews. I had my new temporary passport by 10:00 am. I am so happy I am an American and was able to recover from this minor disaster so quickly. Thanks to all professional, pleasant, intelligent staff of the American Embassy in Paris. Jo-Ann Herrick

Infinite redirection loop over the phone; who would have thought that an embassy would function like SFR ?! Very disappointing, in addition to being useless and time consuming

Needed to actually talk to a person, not a recorded message. Got sent in circles.

Since this morning I call, I came across two different operators who do not listen to what I tell them once in French and the other in English (I am bilingual). I have a visa expiring this summer and my passport expired last summer. So I have a new passport and a valid visa on my old passport and I wanted to know if I can travel with the two passports ... ??. At no time the answer is in their programmed machine .... but they tilt you without letting you finish! without understanding the subject of the request !!!! it is lamentable as service !!!!

This is not the correct address. The correct address is Avenue Gabriel 4.

If the Ricans were not there, you would all be in Germany to talk about I don't know what, to greet I don't know who. A guy from Georgia who didn't give a damn about you came to die in Normandy, one morning when you weren't there. Of course the years have passed, the rifles have changed hands, is that a reason to forget that one day we needed them.

As a U.S. citizen I am unable to avoid the occasional visit to the embassy. That said, my experiences over the past 15+ years have always been surprisingly good. Government bureaucracy, yes, but in this case it all seems to be well-managed and even pleasant.

A horror this embassy !!!! Staff more than rude who are not even able to answer the phone (hangs up without answer). Detestable and serves absolutely nothing

Today I went to the Consulate for the first time for my interview. I would like to start by saying that the staff and very friendly and smiling, I was lucky to come across very nice people. A reasonable waiting time.
No reason to strasp or be afraid.
Good luck for visas seekers !!

Si on ne compte pas le temps de fouille (2 passages) et le temps de faire la queue, avoir son passeport prend en tout est pour tout 5 minutes. Rapide et efficace.

The American Embassy in Paris, France is above all a testament to the little faith that our country puts into its own citizens. Our own nation has no confidence in its own citizens - therefore very few Embassy employees are American. They are all mostly French, whether of either European or Maghrebin origin. This proclaims to the world that Americans are so useless and incompetent that our own government prefers to hire foreignerd in even the hightly secure areas of its operations: its foreign embassies.

It would be nice to meet with a real, down to earth American when you are on foreign soil. Instead you are presented this rarefied, pretentious facade of of unsympathetic foreigners. No one cares about you at all unless you are a quite wealthy or representing an important financial entity such as an important corporation. Money and prestige is all that matters.

This embassy is a testament to America's betrayal of her own people. Whenever I go to the embassy of any other nation besides our own, I am constantly confronted by people who are citizens of said nation. In the embassies of other nations, the governmental employees always present a united front. In the embassies of other nations, the governmental employees always reflect the values and character of the associated nation. They can even be quite rejecting and hostile. When I had to go to the French Embassy in New York City, I met only extremely hostile, unsympathetic and un-indulgent FRENCH CITIZENS who were and are perfectly fluent in French.
Behold! When you go to our own corresponding embassy in Paris you will once again only meet with mostly FRENCH CITIZENS who are also extremely hostile, unsympathetic and un-indulgent. They just happen to have a green card. When will being American actually mean something to our government.

When will we begin to be valorized and honored by our own nation at home and in the world? Does our own nation see us as country bumpkins who are unworthy to represent America?

I am a multilingual American with the right to work in France, extremely competent but my own country prefers to hire a hostile; ironic, supercilious French woman instead of hiring an ordinary American. This auto flagellation, self-abnegation and belittlement presages poorly for our future as the first of First World Nation.

one of the most beautiful embassy in France. Fast and effective

Amazing place even if security takes a very long time to pass ...

I would rate this -10, worst service ever, bad attitude, they don't answer you anything you don't know. Green card stolen, I set up an emergency appointment Monday night via E-mail, received an answered next morning scheduling me for Thusdays morning! I guess that's an emergency for them. Once I got in to the building all I had to do is get in line and go through stations. They told me I would receive an email next day to pick up my passport by 3pm, and guess what? I got nothing!!! I still showed up and all I got what "it's up to Washington D.C. whenever they want to send the transportation permit". My flight was scheduled for Saturday morning, we had to stay in Paris way more days than expected being that it was the weekend. THANKS AMERICA FOR YOUR CRAPPY SERVICES, AND SPECIALY TO MILITARY FAMILIES!!

No one available to answer questions, the operator is simply rude and hangs up on you without even warning

Got my visa application refused twice here, each time for a different pretext. I was told that I wasn't well established in France, I don't know how can you be more established than when having a well paid unlimited contract in a bank in Paris. But I was clearly born in the wrong country. And on top of that I consider myself robbed of 288 euros in total. What a shame

Terrible service, lazy workers, they hate to answer to the phone, always send you back to the automatic answers, almost impossible to contact

Can not reach them by phone, and when you have someone after 30 minutes of waiting and returns to the answering machine. service = 0

The staff is rude, you cut the floor and then you hang up on the nose!

They are not men but they are spies who work there they listen to us what we say in our phones they spy on us what we do on the internet

I had my K1 interview at the US Embassy in Paris and the staff was very nice to me, I arrived early around 8h30 left there about 10am.

Appointment for a visa. Everything went very well. To pass control more easily, do not bring a computer and turn off your laptop. The staff are courteous.

Excellent experience at the American Embassy in Paris as part of an immigrant marriage visa. Welcome by the security guards, especially with our little girl. Excellent communication with immigration, visa service officers. Competent, pleasant and patient people who answered my husband's many questions.

I somehow lost my passport in Amsterdam while traveling in Europe in August 2017; Paris was the last stop before flying to Iceland, so I went to the embassy there to get a travel document, fully expecting to stay an extra day to complete the process. The embassy staff were incredibly organized, efficient, and compassionate; in less than two hours, I was on my way with a replacement passport!! I was amazed, impressed and grateful.

I was there to apply for a tourist visa as I had to go to the USA for 5 months. So I made all the steps online, paid the fees and at the end I got my appointment.
The day of the appointment there were armed men in front of, it was really secure, search bag ... I took a ticket and I waited. Arrived in front of the person with my file, I am asked where I am going to live, what am I going to do ... and that I give my documents. After checking, she wanted more documents and what was nice was that no need to return to the spot. I got an email address. I returned the missing documents by mail and a week later I was sent back my passport with a valid visa for 10 years. For a maximum of 6 months a year in the USA. So perfect and fast

the phone service is simply dismal. We always fall on an answering machine tireless tiring on the website of the embassy. Can not talk to anyone.

My girlfriend who lives in Paris called the embassy to get some information during these times when false information can be critical. The lady on the phone was rude and very unhelpful. My girlfriend felt disrespected and offended. The embassy should hire a customer service crew to pick up the phone...

welcome to Idiocracy:
-99% of the staff speak neither English or French fluently, can't understand.
-Security measures are totally insane.
-Wait time :1h interview time : 3 min
BUT: After going through this hell, the consulate themselves are actually super cool people, got my visa with no problem !! :)

the person answering the phone, I do not wish him one day to have a problem to call on the 15th and that it hangs in the nose telling him just before it's bad service! Cordially.

I have the unpleasant feeling of being a number ...

The service is very cold and unpleasant, moreover I did not have the answer.

the switchboard attendant just hangs in my face while I was not finished asking my question !!!!!!!!!!!!

I just called 5 times (in a row) asking to speak with a real person concerning my payment from France for the I-130 petition and each time I was transferred to a automatic menu that does not help me! I told her over and over that I wanted to speak to a real person. It is a disgrace that with all the people who work there I couldn t talk to one... for one question! What is the US Embassy there for if it won t help American citizens with simple questions....

Bloody service they refused me 2 times without reason.

Very caring and professional.Sometimes a little long wait, but comprehensive.Ie staff is in transition.A Change of ambassador surely causes a tension.No

Switchboard operator picks up, tells me that all the information is on the website and hangs up on me. She did not even give me time to explain my problem knowing that if I called them it was because I had not found an answer on their site. Poor service, what a shame.

Very bad service and racist staff, they don t even look at your papers, only your nationality matters for getting visa

I have not been there, but I have tried number of times to speak to someone about my brothers visa.. no one ever answer and I am trying to call from the state. They should never moved the embassy from portugal to go to France, they are delaying everyone cases and never send the letter to the right address

I have never felt so frustrated all my life today. I was refused a tourist visa for a reason that I totally ignore to my amazement !! I met all the conditions for a stay of a fortnight to go to this country that I just wanted to visit while being hosted by a friend. My locker is blank, my work situation stable because being in the same company since 1995, in short I feel like having a cold shower !!
Finally, perhaps having a Maghreb-sounding name can sometimes destroy all chances of obtaining a US visa. Pity

At 14 the call we will like a little more consideration and friendliness ...

I have experienced the embassy both as citizen and a green card holder...citizen are treated waaayyyy better...for a green card holder, they wont even bother picking up the phone and ask you to send an email, which, well, they won't answer either in a timely manner...the USA cannot take care of a green card holder properly? it's called work...I dont think the people that go there do half of what they should do in a day...I guess it's fun to make people miserable during a vacation or time off...1 star just 'cause I had to!!!

I would like to thank you for having refused my VISA B request a few weeks ago! Thanks to you I am not stuck in airports nor lost all my expenses that I will have incurred for Mars. At first I thought you were unfair by refusing me but now I am happy!

He just told me it was not good service and he hung up on me. He did not direct me to any other service that could help me ... So if we can not have an explanation for a visa at the embassy we find where, since on their website I have nothing find. It's totally absurd ....

Nobody answers you on the phone and when someone deigns to answer you he hangs up in your nose telling you to go look on the internet! Congratulations France !!!

Their website needs to be updated, all of the links in every informational PDF I needed to look at were expired, therefore there was no way to obtain information. And when you call their office, they direct you to their website for all information, instead of allowing you to speak with someone. The website needs some serious help if they want people to depend on it for all questions.

Efficient services. Excellent security. Easily accessible.

very expeditious reception !!! For information on the exigibility of a French passport to travel to the United States, we are very quickly on the phone, walk from service to non-stop dropboxes! Thank you for the physical welcome at the Embassy!