Turnberry Isle Resort & Spa Miami Review

I came to the spa to receive a treatment with Elaine and she was amazing! Great treatment, very knowledgable and professional! Have been back several times and will continue to go for her amazing services and personality!

I like it has a good view from the height of the buildings and the spectacular park a lot of fun and varieties of people from all countries are walking daily in this aria God bless you

Feeling great after Electro-Sound Lymphatic and Fire & Ice treatments at the Spa!
Thank you Ira and Luda!

From the moment we pulled up the experience was great. The resort, the activities and the food all great. However the staff went above and beyond to make you feel welcome and have a great time. Much needed getaway will be back..

Waited a long time for my car... then the gentleman proceeded to tell me about his life(trying to make small talk because they were probably taking my car out for a joyride)

Gorgeous location. They have renovated/updated the tower rooms. Customer service from housekeeping and service staff was great. I started for business, but would consider coming back for leisure - the pool areas look great!

not my kind of place. Construction noise, mandatory valet, just one dining option and no room service when I was there.

Very nice staff, long lines and waited several hours for my room

Fantastic hotel, especially for families. They have an amazing water park on site

Great golf course , great dining ,great area, and nice swimming pools. The downside was it was not on the beach and you had to take a 10 minute shuttle to their beach club. But at all places the staff was great when I stayed here last summer. Oh they need to update their rooms a little.

Beautiful hotel and a great experience. The construction was an issue and the parts that weren't recently renovated showed the wear and tear.

Beautiful place, definitely worth a stay, very private and calm.

Nice hotel. However while I was staying there the hotel was under construction. The hotel management made sure the impact was at a minimum

Can fo anything spa pool golf restaurant event anything what yoy want

My experience at the resort has been and is wonderful. Iove working in the oasis because i bet to see and greet many of them. They are like friends and family. They are truly what makes Turnberrry turn.

Great place to stay and amazing hospitality from staff

Love the services from Elaine in the Spa, she has excellent attention to detail and is very knowledgeable! Goes above and beyond to make you feel pampered!

Awesome grounds, great customer service. Rooms were beautiful.

Amazing staff and water park. The food close by was very good.
11/10

Great resort right by the Aventura Mall - try & get a room in building #2 it's new

I came in for a job interview and the staff seem very nice, great working environment and employee friendly!

A beauty of Adventure. Excellent service and style of the first prices for the skies pwro worth the trouble

I stayed at the property for a conference. As I was about to leave, my flight was cancelled to get back home. I had already checked out, but they re-checked me back into my room. When I went to check out the following day, I noticed my Beats headphones were missing. When I checked out again, I asked the front desk if housekeeping had turned them in from the day before. He indicated nothing was found/returned. When I got home, I called the hotel to report a stolen item. When security checked internally, she found that my headphones had been turned in the day before and were in the safe. I asked that they be returned to me. She sent me through a service that charged me $25 to get my headphones back. All the front desk person had to do was go a little bit further in his service and I would have had my headphones for my flight home and $25 in my pocket. I could see if this was a Super 8, but this is the JW Marriott! I travel a fair amount (I'm no road warrior!) and I always try to stay at Marriott properties. Maybe I need to look at Hilton . . .

If there were more than 5 stars,they would get the highest rating possible . I loved everything,there wasn't anything I would change,except the length of time we stayed there.

Most of the staff was rude, especially Miriam (she answered the phone when we called from the room). Concierge was rude and not helpful. Front desk agent Alexis was wonderful and upgraded my room (Gold status) and our bellhop was nice and helpful.

Excellent service. Numerous amenities and activities. Large clean rooms.

It was excellent went with the kids and they enjoyed it the whole time. The waterpark was amazing a great attraction and even the restaurants inside a beautiful and the food tasted Devine. The staff are so friendly always accommodating and asking if you need anything. Beautiful golf course views. Not to mention the breakfast it made my mouth water it was so scrumptious. Highly highly recommended I will definitely be coming back.

This is an impeccable facility by JW Marriott. This is large resort and spa facility that is eco-friendly. Several stylish restaurants are on site as well as boutiques. My favorite space is the pool surrounded by the evening moonlight -serene and peaceful. The facility spans several blocks with activities for all ages. This is an upscale facility with decor of the rich and famous. Several miles away enjoy the sandy beaches of Miami. Super Bowl LIV will be in Miami and this is an amazing place when not enjoying the Super Bowl experiences.

The hotel has impeccable service, well appointed rooms and fabulous pool/water activities. I would have appreciated a whirlpool/hot tub for adults, however.

We were here for a combination work/vacation. First we were put in a wing with families whose kids were treating the place like a playground, screaming in the hallways, etc. After 2 days of this, we asked to be moved. We were moved to an ok room, but no compensation was offered - - no dinner, bottle of wine. The grounds are ok, but faded glory for sure. Breakfast service doesn't begin until 9am, quite late.

4th of July celebration went down the hill. Huge line to check in with only one person at the table. Junk food for $120 + $30 valet parking and you need to wait for 30 minutes to get your car in this 90 degree heat. Bye-bye Turnberry Resort.

I have stayed at many hotels and never had the service and great staff
The food close by was very good.
11/10

Very nice resort and the kids enjoyed the Tidal Cove Water park (so did I) except the food and drinks were a little on the expensive side. Pizza was thin with hardly any flavor. It was definitely not worth $57 for a 16" cheese pizza and a pitcher of Sprite... Would have rated my stay 5 stars anyways except for having to clean the tub myself before using it due to hair left behind everywhere around the tub. And snack wrappers found left on the side of the bed. As well as not being informed of the additional resort fees and self parking fees prior to completing the reservation even though fees are understandable.

An excellent property without standing people. My entire experience was first rate.

Very beautiful hotel to share with your wife especially after you hot married

The elevator malfunctioned. The TV did not work, and it took 2 calls and 2 hours before it was fixed. Social distancing was not enforced. Remote check-in and entry did not work well.

I only came here to participate in a brief panel discussion for a mayoral event. My total time here was maybe 90 minutes but in the short time I was here I knew I would come back to stay. As a 'Marriott Guy' I wasn't aware until I got here, that it was a Marriott property. It's beautiful. Granted, I was visiting while they were in the middle of some renovation and there was considerable construction happening in the front of the hotel which was initially distracting. However, once I got inside things quickly changed. The main restaurant is really spectacular and the staff was fantastic. I had lunch which was very good considering it was catered. I can only imagine the individual plates are as good or better. I took some time to walk the property and it's really, really nice. This is one spot I'll definitely keep in mind next time I'm in the area.

Even during construction hotel staff hours the day travel yard to make guests feel comfortable

They allowed smoking at outdoor dining areas and at the pool. There was so much cigar smoke being blown in our faces at meals by oblivious guests. The hotel supports an inhospitable atmosphere for the non smoking patron.

We had a very poor stay at the Turnberry Isle property - it really left me with a bad taste in my mouth towards Marriott and questioning why I have been a gold member (over 50 nights per year) or the past five years.
My wife and I took our nine month old daughter to Turnberry Isle for a seven night vacation. The service and value at this property really seemed to be lacking compared to other properties we have stayed at. We had terrible service at the pool, room service food had plastic in it, management was nowhere to be found when we tried to report the issues. Our bill had extra charges on it. We tried to arrange a later check-out (2pm vs the regular 12pm check-out - late check-out is supposed to be one of the benefits of being a gold member) and were told that it couldn't be done because the hotel was fully booked and could only offer us 12:30pm. When I pushed this issue, they told me we could stay until 2pm, but they were going to charge us for a half days stay......hang on, I thought you were fully booked and needed us out of our room for the next guest?!? Odd that they can make room for us if we give them more money, but not without. My recommendation would be to avoid this property.

Friendly staff, clean pretty rooms. The walls are thin, because I could hear everything. Excellent bathroom in the junior suite. Water park is worth it, when included in room rate. You can go to the park two days for a one night stay. Peaceful staycation spot.

Great resort it was room was amazing having a balcony was great would definitely go again

Beware of the min bar fridge SCAM and of the unbearable construction noise, dirt and dust everywhere.
In room dining manager, Rocha , told me it was my fault for having used the mini bar fridge for storage of my sons milk. In fact, He said I crated a liability for the hotel by storing my son s almond milk in his mini bar fridge which is NOT for personal use. He says I should ve know this and should ve read It on the mini bard fridge menu. Thus, he needed to charge me $19/day for personal use of the mini bar fridge. Being a frequent and avid business traveler, I ve never heard of such a thing.

Sadly, I walked away extremely disappointed after having spent 10 days and thousands of Dollars. It s a great place for families and businesses conference, but I will never go back and be scammed in such a way. The manager has no understating of the potential lifetime value of a client and thus fue to policy and lack of business knowledge was willing to lose a happy and returning customer for $80 over the most ridiculous conversation about a mini bar fridge which was in my room but was not for my personal use.

Beautiful views. Pool relaxing. Room very spacious.