Warren P. Baker

Review of Turnberry Isle Resort & Spa Mi...

Beware of the min bar fridge SCAM and of the unbea...

Beware of the min bar fridge SCAM and of the unbearable construction noise, dirt and dust everywhere.
In room dining manager, Rocha , told me it was my fault for having used the mini bar fridge for storage of my sons milk. In fact, He said I crated a liability for the hotel by storing my son s almond milk in his mini bar fridge which is NOT for personal use. He says I should ve know this and should ve read It on the mini bard fridge menu. Thus, he needed to charge me $19/day for personal use of the mini bar fridge. Being a frequent and avid business traveler, I ve never heard of such a thing.

Sadly, I walked away extremely disappointed after having spent 10 days and thousands of Dollars. It s a great place for families and businesses conference, but I will never go back and be scammed in such a way. The manager has no understating of the potential lifetime value of a client and thus fue to policy and lack of business knowledge was willing to lose a happy and returning customer for $80 over the most ridiculous conversation about a mini bar fridge which was in my room but was not for my personal use.