Imperial Healthcare Review

The reception staff I had encountered has NO service mind and needs to work on her attitude.

Very stressful experience with them so far. No one picks up calls, even though you are asked to call and book a scan for the next day (and this is a non flexible thing). Their in-house prescription service is also bad. Was told by the person behind the counter that the waiting period to collect medicines was 4 hours! When I asked if the prescription would work at boots (assuming I paid) he said yes. Boots said the prescription did not work outside the hospital. So in the end I was left without antibiotics that I had to take on the day after a procedure.

Wasted so many bottles of champagne for my "cancer free" party - I have no idea if I'm still cancer free only a year on, due to the insufficient follow ups I have been receiving. The Director of Pathology/Cytology needs to read the PHE guidelines for patients that have had a radical trachelectomy. I am no longer part of the screening guidelines. Do your job. Communication between departments at Imperial is an absolute shambles.

I have been lied to, deceived and left worse off than when I had treatment here, when I complained about my treatment I had my medical records leaked, google nhsbytes for more details.

I have been left with bad bleeding and unable to have intimate relationships, I was also duped out of informed consent, they lied to me by saying that I was not suitable for further treatment, but documents I obtained showed that Imperial were sending me for private treatment because they posted my medical files to other patients, they admitted liability, but they went back on their word and have left me with scaring, bleeding and infections.

I am in touch with other patients who almost died and who have been left with life changing injuries due to medical negligence.

I have reported to the met police about my patient files being leaked and they are investigating Imperial, have also gone to the ICO. I would never go back here, even if it was the last hospital left in England, you are rolling the dice with your health.

Dreadful booking department contact centre , not fit for purpose ! Total denied to enable us to talk to a manager , taking too long to answer calls, too much bureaucracy ,inefficient, rude and totally unprofessional staff members. It's such a waste of time to make complaints as the patterns are still imbued in imperial trust' culture unfortunately!

Any organisation that would employ someone like Siobhan Prigent is best avoided

It was an amazing experience of my first delivery at this hospital. I thank you to all the doctors and the midwife who were all with me to support and guide me as I was a first time mum. Me and my husband are so greatful for the hospital and all the staff. Thanks once again for my happy and healthy delivery :)

Best private healthcare services i have experienced

It's with great shame to say although generally staff are not too bad, some are ridiculously bad. I had an experience someone called Prof. J.Stebbing of Hammersmith Hospital, and anyone has read his ideas thought he is a biased psychopath. That is true.

Amazing staff and good quality of care provided while i stayed there