Do not buy from this company! They charge a large restocking fee AND the customer has to pay the return shipping. This was not clearly stated during the purchase process. Additionally, their customer service people are very rude.
Our equipment was incredibly behind schedule and now that we are having issues with our ice maker they are not accountable for anything. Horrible service from beginning to end.
Customer service excels. I am an accountant, I had to call and ask for duplicate copies of EVERY invoice that my client lost, dozens. Kristen in customer service was so gracious in helping out. If the rest of the company is anything like Kristen I "like" Tundra. Thanks Kristen.
Excellent/friendly customer service, and even better prices than amazon. I called to cancel part of my order, got a real person in under a minute, and still got free Boulder shipping despite being under the margin for that.
Super company. Customer service oriented and I have found them to be prompt and fair.
If you own or run a restaurant, tundra is ESSENTIAL. I have no idea what I would do without them
Great videos to guide repairs and FAB service! Had my Vita Mix machine
fixed in three days! Thanks Tundra! PCurtis
First time dealing with the company not really a good one. I ordered two cast iron loaf pans to try them out, with the intention of buying more if they were nice. They seemed like a pretty good deal at $11 a piece, but the shipping was $18 so I figured I was paying for the discounted item with my shipping. I added a globe slicer blade sharpener, figuring I was paying for the shipping so I might as well get something else. Low and behold, I get the stone in the box, and go to check my email to see why the other items aren't here and they emailed me on the same day the stones arrived. The guy offered me a credit for freight of $5 which doesn't seem like much consolation, considering the fact that I didn't get what I want and to top it off, the globe slicer sharpeners is for the wrong model. Lesson learned on my part, and hopefully if you have gotten this far, lesson learned for you. Don't buy from Tundra.
Tundra Restaurant Supply made a positive impression on me. Rarely have I been exposed to employees who put my needs first. Old school values. Integrity combined with respect for the consumer.
The employees are professional,knowledgeable, pleasant in person and via phone. They went above and beyond to accomodate me, even though the error was mine. Stellar demeanor, all around.
They exhibited a genuine willingness to assist.
The working environment exemplifies exceptional management paired with exceptional employees. Very pleasant atmosphere.
No pressure....All pleasure.
The store is well stocked with quality, affordable merchandise and friendly individuals who are happy to assist.
Much gratitude!
PS
I purchased Apple Orchard Dish Soap. The original one that I was able to purchase locally (Aurora), until a few years ago.
Also a quality strainer was purchased.
I was going to purchase a cutting board when the young lady who was assisting me, mentioned that there were cutting boards on sale. I purchased 4 cutting boards instead of one as the price was more than reasonable.
TOP NOTCH GORGEOUS ENVIORNMENTGORGEOUS PEOPLE GET WHAT YOU NEED AND GET OUT
Ordered on Amazon 1-24-29
Received on 1-31-20
Received in a fast and timely matter.
I would most definitely order from this company in the near future!!!!
Any questions on all your orders and the live sales staff that takes your call will accommodate you with any questions or problems!!!
Part is exactly what I ordered!!!!!
Order from this company you will not be disappointed!!!!
Trust me !!!!!!
Poor customer service, I waited for an hour for an item stocked in their warehouse. During this time nobody come to say a word to me like "sorry about the long wait", however, saw them offering other customers water and coffee. They still did not apologize at all after I checked out, like they don't care about you as a customer. I would not give them my money again.
i bought a replacement part that cost me $37, and i bought the wrong one. Which i didnt need anymore. I understand about the 20% restocking fee. Which is sucks. But they are going to charged me a reshipping fee about $15 from UPS, which is probably going to cost me less than $5 at the USPS. Its nothing big. So double check what you buy here.
spend $30.00 for a phone call to receive an order that's a day late. ordered three items but only got two. never buy from this company again.
Been working with Tundra for close to 11 years. Very knowledgeable sales reps and amazingly fast shipping on what they stock which is usually everything I need. Not to mention the best pricing.
Beats shamrock and sysco, but still prefer my paper vendors.
I would give this company 100 + stars for customer service. Not only did they handle a three day shipping error by overnighting the product to me they assured me I would get the price that was listed online , even though it was wrong ( by hundreds $$) . Very rarely anymore do you see this kind of customer service. They have a customer for life now... Well played Tundra. Alexandria was very helpful and very quick to respond to emails. Thanks again for keeping my business moving forward.
Tundra has a great stock, extremely helpful staff, good prices and a very clean showroom. Their only issues seem to come from the manufacturers, which the staff are always more than willing to help fix. What more could you ask for?
Placed an order and it took a really long time to get. When the order arrived it was not what I ordered. They finally sent the right item and they insisted I still owed them when I paid for the order when I placed it.
I recently ordered an "American Metalcraft" cocktail shaker from E-Tundra believing it was made in America. Nothing on the site gave any indication as to where it was made. Additionally, nothing on the site indicated it was a "special order item" and would incur a 20% restocking if it was returned. When I received the shaker, I noted it had been made in India. I also noted a black substance in the rim than also had very hards bits of what I believe was rack imbedded in it. The black substance ran out from the rim when it was cleaned but couldn't be completely removed. The black bits came out randomly. When I contacted E-Tundra for a return, the Customer Service rep was quite short and sounded mad. He informed me of the restock fee, said I should have read the "Returns" section (no way to know an item is a special order of E-Tundra doesn't tell me), and said there was nothing else he could do. All done with ever doing business with E-Tundra again and will close my account with them. Too many other companies out there that do far better with their products and Customer Service. Don't use E-Tundra!
Terrible infringement of privacy, one day I was on my was to LAX and mentioned restaurant supplies as part of a conversation on the phone. Hours later I receive emails every few days from this predatory company. No, I wouldn't shop here.
Ive used etundra for about 4 years now and they are the best. They always help if you have any last minute changes, they also ship really quick! i always recommend them with my friends. Shout out to Justin that helped me in the live chat, i needed to change my shipping address and he made it happen quickly. Thank you!
Actually at 0 star . Ordered products and not only did I not get them but they won t refund me for the products I didn t get . Terrible way to treat people during this hard time !
I have been a customer of Tundra for many years. Currently, the staff working the counters and the phones is not the same caliber of staff as in the past. There appears to be a break down in communication from the counter to the warehouse as it is taking too long to for items arrive at the counter once a order is placed.
We have been good customers of Tundra and will absolutely not be ordering from them ever again. Be warned - if you buy a $200 toaster and it arrives broken the customer representative (Sheryl... at least that's what she told me her name was) will simply say "we are not obligated to return anything". Are you kidding? It was broken upon arrival, we own a restaurant and deal with companies that understand the urgency. Sheryl told me to call the manufacturer and that was all she could do. The manufacturer also confirmed it is odd a company would send me directly to them in this situation on a new/damaged purchase. He said most companies don't refuse but Tundra definitely does and he deals with it a lot. Terrible! I asked to speak with Sheryl's manager but was told he had the same policy she was stating and I couldn't talk to him. She treated me like a complete inconvenience. So disappointed for how much money we have spent with this company over the past 10 years and the lack of customer service and help. Will never be dealing with this company again. Strongly recommend "Serv-U" for your restaurant supply needs. What a terrible experience. Shocking.
I like this restaurant supply store, but they really need to review their payment processing policy. On two occasions they have charged multiple of our bank and credit card accounts for the same invoice, tying up hundreds of dollars of valuable cash flow for several days.
My order got mixed up with another. Accidents happen, but Tundra made good by overnighting the correct parts. Kudos to them for responding this way. Justin was extremely helpful.
Very bad business "partner" I have been a business customer of Tundra for 12 years. They told me I could not buy any of their disinfectant wipes or spray or hand sanitizer, which they have a lot of, because they are saving it all in case their big national account with Qdoba wants it. They said that they are having no problem getting orders for those items in consistently with no problem. I told them that I am a gym trying to reopen that cannot stay in business unless I meet the new standards and asked for even a single package of wipes or sanitizer. They refused and just said they needed to get off the phone with me.
I purchased 3 infinite switches in October. We never installed them into our steam table until mid November. It is now February, they have been in use a little over three months and one has already malfunctioned. Tundra will not go good for it. When I called, they told me there is only a three-month warranty. Looking for a new vendor now. Will not do business with them again.
In and out within 45 minutes. Receiving hours : 0900-1400.
WORST COMPANY I HAVE EVER HAD TO DEAL WITH!
Even if they are the cost leader for what you are looking for, go with someone else because chances are you will not get what you ordered and there is no real support available.
This company has wasted so much of my time over a very simple single item order. Wish I could give a 0 star rating. I ordered one simple item from this company, they shipped the wrong one. I had to call 8 times over a span of 2 weeks to push a sales rep into actually doing her job. Finally, she said they would ship the correct item and it would be here within 3 days. It has been another 2 weeks and I still haven't seen it. I have called this sales rep's extension constantly and have not gotten an answer or a call back for weeks (I've left multiple messages and I'm sure she is avoiding me). There is no information sharing between departments and no one seems to care that things don't operate.
It has been a month since my original order and I have still not recieved the correct item, a refund or ANY information at all. Nobody at Tundra knows what is going on or cares to. Avoid this company at all costs.
Sold me the wrong part, told me it's 20% to return it, then told me they were gonna change the picture on the website to match the one they sent me(that was not the correct part). They had the correct picture but the wrong part. Instead of trying to get me the correct part they are more interested in changing the website picture (to actually show the wrong part). I ordered the exact same part with the exact same part # from Amazon (that is the same picture they had). I bet it shows up correctly from Amazon. If I could give 0 stars I would.
Ordered parts for a dicer and had it shipped 2nd Day Air. It arrived a week later and it was the wrong parts. Now they want a 20% restocking fee and for me to pay shipping back, not to mention rolling the dice on the right parts a second time.... No thank you. Stay away from this two bit company
One of Tundra's delivery truck drivers tailgated my car on 7/15/15, one wrong move and both of us would have been in a world of hurt! He finally switched lanes and did the same thing to the next driver. Watch out for Colorado license plate 788RNG. He's dangerous and a menace to society!
This company excepted a stolen credit card online in the amount of $5069.45 the culprit used my stolen credit card # this company excepted it without further checking and now they re going to get stuck with a $5000 loss maybe you should be more careful the next time somebody tries to buy something online with a stolen credit card!!
etundra.com
