I recently purchased a laser cutting machine and I am extremely happy with my decision. The machine is easy to use and provides excellent cutting results. The customer service provided by Trotec Laser has been exceptional. They were quick to answer my questions and provide assistance whenever needed.
I recently purchased a Trotec Laser machine for my small business and I am extremely satisfied with its performance. The machine is easy to use, has excellent cutting precision, and the software is user-friendly. The customer support team at Trotec Laser has been very helpful in answering all my queries and assisting me throughout the process. I highly recommend Trotec Laser to anyone in need of a reliable laser cutting machine.
I recently purchased a Trotec Laser machine and it has been a game-changer for my business. The machine is of excellent quality and provides accurate cutting results. The customer support team at Trotec Laser has been amazing, always ready to assist and provide guidance. I am extremely satisfied with my purchase!
I have been using Trotec Laser machines for years and I have never been disappointed. The reliability and precision of their machines are unmatched. The customer support team is always available to help and resolve any issues. I highly recommend Trotec Laser to anyone in need of a high-quality laser cutting machine.
I just got my Trotec Laser machine and I am amazed by its capabilities. The quality of the cuts is outstanding and I love the software that comes with it. The support team at Trotec Laser has been really helpful and has provided prompt assistance whenever I needed it. 👍
Trotec Laser has exceeded my expectations. The laser machine is of great quality and their customer support team is reliable and knowledgeable. The software provided with the machine is user-friendly and allows for precise cutting. Highly recommend!
I've been using Trotec Laser for a couple of months now and I can't imagine my work without it. The machine delivers exceptional results and the software is easy to navigate. The customer support team is always responsive and helpful. 👌
I cannot express enough how satisfied I am with Trotec Laser. Their machines are of the highest quality and provide precise results every time. The customer support team is knowledgeable and always ready to help. Definitely recommend!
I've been using laser machines for years and Trotec Laser is by far the best I've encountered. The quality of their products is exceptional and their customer service is top-notch. I appreciate how user-friendly their machines are and the precision they offer. Highly recommended!
Nothing but problems and threats !!
I bought 2 laser machines through Trotec Germany and both machines had problems relatively quickly.
One machine (Speedy 400), despite laser protection class 1, fired the laser with the lid open and without command. There was a significant risk to our employees here.
Even a Trotec sales representative saw this live and said it was due to Tickle Power. Afterwards, neither the employee nor anyone could remember the incident !!
In addition, the machine cuts and engraves poorly, as I will illustrate in the photo and shortly on a YouTube video. At first, it cuts quite normally and all of a sudden the laser only scans the contour. Of course this means that the job is over (time, material = total loss) or you have to edit the job again (if possible remove the cut elements again and save what needs to be cut again) and have a considerable loss of time.
As a result, we have a very high scrap of material. Only something was changed on the tickle power and should then work again. But the problem persists to this day and it is not taken care of. Instead, the management from Germany said that we were operating the machine incorrectly and that we were "even" offered free training that we had refused.
For one, we would accept any training. Furthermore, this is simply untrue. We operate the machine correctly and this has also been confirmed by the technicians !! Furthermore, you can also see in the photos that these are hairlines that the Trotec system simply does not notice and this without a scheme. Next time it works. The technicians could not explain this themselves.
The other machine (Speedy 100 Fiber) also only has problems. When engraving (branding), the power suddenly drops and actually no longer engraves. A clean engraving result is not possible at all.
Everything has already been tried and the problem was said to only exist with us.
However, I could already notice the opposite in forums and Facebook groups. Other customers also have problems and they also said, "That is only yours". It seems like a standard excuse here.
As if nothing were enough problems, the managing director from Germany also threatens him with a lawyer. I shouldn't make false statements.
This is really very dubious. Since the managing director from Germany generally twists the facts, I tried to contact Trotec Austria, but I haven't even received an answer here.
Trotec Germany only offered me a buyback. But guess what price !! ?? !!
Even the Trotec technicians felt sorry for us and said themselves, "what's going on up there is not normal".
I was "advised against" an evaluation, but I will not be intimidated and will now have to take legal action. Trotec is aware of the faults of the machines and nothing is done about them. There are already a few videos on YouTube that prove this.
I also have laser machines from a competitor and have not had any problems since then! They really care about the customers.
My conclusion:
- Very good service until purchase!
- 2 out of 2 machines with defects
- Service after purchase underground and untrustworthy. Presumably, therefore, all assessment options were also issued in Germany
- Defects were not corrected and I should take legal action
- in principle a total loss
- a manager who only twists the facts and even makes untrue claims.
We already had a small fire in the machine due to the lack, since the laser simply fired and stayed on the spot, the acrylic glass is burned. However, we cannot prove that.
I have been ordering engraving material from this company for a long time. Except for the high price, everything has worked out so far. When I last ordered anodized aluminum, I apparently sold scrap. The delivered material is unusable because it has nothing but silver stripes. The only response to my complaint was that quality assurance had said that this was normal and did not constitute a reason for complaint. The plates were ordered on 12/13/2019. Delivery was over a month later.
Trotec Laser is a leading provider of laser machines for engravers, schools, print shops and manufacturers. The company offers custom laser solutions that cater to the unique needs of its clients. With a focus on innovation and quality, Trotec Laser has established itself as a trusted name in the industry.
One of the key features that sets Trotec Laser apart from its competitors is its commitment to providing high-quality products that are designed to meet the specific needs of each customer. Whether you are looking for a laser machine for your school or business, Trotec Laser has a solution that will work for you.
In addition to offering top-of-the-line products, Trotec Laser also provides exceptional customer service. The company's team of experts is always available to answer any questions you may have about their products or services. They can help you choose the right machine for your needs and provide guidance on how to use it effectively.
Trotec Laser's product line includes a wide range of laser machines designed for various applications such as cutting, engraving and marking. These machines are suitable for use with materials such as wood, acrylics, plastics and metals.
The company's flagship product is the Speedy series which includes Speedy 100, Speedy 300 and Speedy 400 models. These machines offer high-speed cutting and engraving capabilities along with advanced features such as JobControl software which allows users to easily create designs and control their laser machine from their computer.
Another popular product offered by Trotec Laser is the SP series which includes SP1500, SP2000 and SP3000 models. These machines are ideal for large-scale production environments where speed and precision are critical factors.
Trotec Laser also offers custom solutions tailored specifically to meet the unique needs of its clients. This includes designing custom fixtures or jigs that allow customers to hold their materials in place during cutting or engraving processes.
Overall, if you're looking for high-quality laser machines backed by exceptional customer service then look no further than Trotec Laser! Their commitment to innovation ensures they stay ahead in this competitive market while providing customers with reliable solutions at an affordable price point!
troteclaser.com
