Treatwell.nl Reviews

After joining TreatWell, the agenda is constantly filled.
Very happy with it :)

Fast, easy and lots of choice. Since I use Treatwell to book treatments, I want nothing else.

Treatwell does not take any responsibility towards the customer if things go wrong at a salon other than an account manager investigating the matter internally. In the first instance, the account manager should not have partnered with a salon where they speak neither Dutch nor English. Booked hot stone massage, but masseuse didn't know what hot stone was. After consultation with a colleague, a boiling hot bucket of water was taken. Stones were way too hot. Had to cut off the massage. Treatwell does not offer any compensation or voucher for any other salon.

Customer friendly
Relax and calm.
Great offers.

Body, Beauty and Balance, you feel at home, recommended to others.

Very happy with that as a starting entrepreneur
Always be neatly helped if you have questions!

(UPDATED BELOW) Beware! Treatwell just takes your money and has no care for your safety. They allow salons who are unskilled to be listed and when a problem arises Treatwell refuse to intervene but happy to keep your money!!!! Huge scam! The salon I dealt with provided a dangerous service. I asked nicely for help. They yelled at me. My eyes where burning for 6 hours afterwards. They said in Dutch to each other they refuse to discuss anything with me (I actually understand but they didn't know). When I reached out to treatwell they said they don t care and it s not their problem. Treatwell even told me the company agreed I had been unhappy.
Treatwell only care about making money! They don't care about your safety!
Sure... treatwell got their commission so they are happy!!
I don t trust this company anymore.

UPDATE:
The companies reply is a LIE! it's been over 1 month. No response from the salon. The email Treatwell sent me is VERY different from what they say here! They told me not their problem and they refuse to get involved.
To date- NO one has tried to fix this.

I don't recommend Treatwell at all.
Be careful as it's better to check the reviews in other locations and book directly.

Last Thursday I booked a pregnancy massage for my wife at Blossom Therapy in The Hague. Scheduled date time was 2 days later. Paid online and receive confirmation. Because this weekend we went away for the first time in 4 years without the children, this seemed to me to be unstable for her. On the day itself at 10:00 the appointment is canceled from Treathwell. The salon in question, Blossom Therapy, had not updated the agenda, so there was no place at all! They have tried to arrange replacement, respectfully. This was possible at a different salon, but only if we would pay for the difference ourselves. No thanks! Never again for us.

Treatwell is the best platform for salon bookings. We couldn't have made it without Treatwell. Thanks Treatwell.

I am very happy with Treatwell
I get a lot of new clients for my massage practice through Treatwell and if I want a massage myself, I always book through Treatwell

Excellent cooperation and is a contribution to better brand awareness.

Booked at 9.30am and paid but business wasn't even open yet so not very professional.
Do go to another hairdresser, too bad about the 18.50.

Negatives:
App does not work
Many treatments that I book are canceled afterwards.
Customer service only seems to think in favor of the salons.

Just booked a treatment via Treatwell at 11:40 AM to 1:45 PM the same day on my day off. Is canceled half an hour before time again very unfortunate because I was already 2 km away from the salon. Parking money in the center of Amsterdam already paid .. If I had canceled myself, I would have lost my money what a cancellation policy ..

No, certainly not a Treatwell tried enough for me, but apparently I just can't trust it.

Two stars for the good treatments that I have experienced before, I think 1 star is a bit exaggerated.

I am very happy with Treatwell, got a lot of great customers. The only downside is that with Top Rated awards they now only look at how many repeat customers you have in the months of September and October. I am always closed in the month of September due to holidays. Let them see how many repeat customers a salon has over the entire year. Most salons close due to holidays around this time. So this time I did not reach the Top Rated.

What is this a wrong company say, take 35% commission from hard-working entrepreneurs with the first customer. A modern form of slavery. Do not fall for this !. Dear consumer. Do you also like all those small entrepreneurs in the city? Then do not book through Treatwell, but approach the entrepreneur directly. In this way he can also survive.

Worthless no-show / cancellation policy for entrepreneurs. The Treatwell customer does not have to pay anything and the entrepreneur has a hole in the agenda.

Lousy organization exploits its members by charging increasingly higher commission. From 10% to 20% now to 35%. Never start because there is one that gets rich and that is treatwell itself.

It is very convenient to choose your favorite salon. Also, the work of the reservation system is very nice and comfortable. It is amazing!

Such a useful website to book my hairdressers and nail appointments without having to call the salon. Really helpful to be able to read reviews of salons before booking and see all the prices. Definitely my new way of booking my treatments!

I have worked with Treatwell for over a year with my salon and this has really brought my salon to a great height. I got a lot of local customers through Treatwell and the collaboration was great! In the meantime my salon is completely full so I had to cancel the collaboration. The service is great, you can always call or e-mail. My contact person was Joy. Dear girl, good at her job and was always there when I had questions!

If you have a salon, I definitely recommend Treatwell!

Thank you Treatwell and Joy

AVOID TREATWELL.NL LIKE THE PLAGUE!!!!!! THEY DO NOT CARE ABOUT CUSTOMERS NOR CUSTOMER SERVICE OR DEALING WITH THEIR PARTNERS WHO DO NOT PROVIDE A POSITIVE EXPERIENCE. I WISH IT WAS POSSIBLE TO GIVE ZERO STARS.

I called the company and complained to a customer service rep "Paul" who completely agreed that my experience at one of their partner's spas (BEAUTY ORGANIQUE in The Hague) was unacceptable and that the "account manager" of the account would call me back to ensure some resolve. I waited 2 weeks and didn't hear back from anyone.

I called again and spoke to another "customer service" rep who "REASSURED" me that THIS time the "manager" will call me back. Another 2 weeks have gone by now and no one called me back. Today I called back and asked to speak to the account manager of the "BEAUTY ORGANIQUE" and was told that the original customer rep "Paul" was "supposed" to have reached out to me...so not the "manager" whom I was reassured would do so.

The complaint I made was a long ordeal and I expressed in my original complaint to rep "Paul" that I did not want to have to repeat this entire conversation with another rep to which he assured me this would not be the case as ALL their calls are "recorded" and would simply ask the BEAUTY ORGANIQUE in The Hague account manager to listen to our call and provide a solution.

Yet today, a second customer rep insisted that I would have to repeat the entire story again to the "manager" in order to be helped. Lol! A customer rep is now giving a disgruntled customer provisos on which they are only willing to help?!? When I then requested to be put through to the manager, after another long hold was told no one was available anymore, not the account manager, not a manager not anyone.

So why would anyone risk using a company that treats customers who've entrusted them with their skin & body services expert platform provider. What a joke of a company. Treatwell does not seem to understand what their brand or name means and represents which is to "treat well" and my experience has been the complete opposite and consider them to be aptly named "TREATBAD.NL"

My compliments! We work well together. Always available. Nothing is too much for you

I paid 1x in a salon by credit card. This salon uses treatwell as a booking site. Treatwell has stored my credit card information without my permission and does not comply with the GDPR law. Today I wanted to book a new appointment and when booking my credit card was already linked to my account and before I knew it I had already paid for the appointment. While I always checked pay afterwards.

Fortunately, the operator helped me well, and together with her I was able to delete my credit card details. Hopefully this will be picked up internally.

Great website. I could easily find a hairdresser who had time when it suited me. And a lot of choice!

yesterday and the day before yesterday tried to make an appointment at 2 different companies.
A few hours later I got the excuse for the first one, I can't continue because something went wrong with the agenda. The second yesterday, again a few hours later, another excuse something went wrong with the agenda.
And if you complain you get to hear, well it can go wrong.
2 times ????
Never again through this company.

Treatwell is a pleasant organization to work with. As a beauty salon, we always receive quick feedback on our questions and they also ensure that matters are handled properly and professionally.

I have been a member of this for a while and I am really super satisfied with it!
I wouldn't know what to do without them. And my contact person is really a winner who is always there for me!

Keep up The good work!

Ready 4 you barber

Good cooperation, very satisfied with Treatwell and my contacts!

Treatwell has increased the percentage that salons have to give when booking + entered a monthly amount.

Bah say bad, 50% commission + monthly contribution to salons but listen hoo. After 2 years I still used saloon name and not my own name.
After filing a complaint I was told "your own fault will be" or "Then you would have to take care of reviews during your maternity leave"
TO SEE FOR WORDS!

It started well, but nowadays the kindness has been traded for money grubbers.

3 months ago I started Treatwell and I am very pleased with them. I have gained new clients and my friendly contact person is a great help in growing my salon. Thanks!

I am very happy with treatwell as a partner for my pedicure practice. It has already brought me many customers. Of course you pay a commission and a fixed amount per month, but that is also possible, enough is also being done to attract customers. For what belongs what and if you have to do it yourself you will lose money anyway. You can also use the online agenda / booling tool. My customers think this is super nice and handy. I hear it regularly. Customers also receive a reminder, which prevents a "no show". This way I have more time
to keep me busy with my work, while treatwell also takes care of customers. Ideal!

As a partner of Treatwell, I can say that the collaboration has an absolute added value for my practice. New customers know where to find me through this platform. The site is professional and clear.
Special thanks to my regular contact person for all the support!

Super useful for me and my clients. Very satisfied with online bookings and reviews that everyone can read.

Dear potential customer, think of the salon and book directly. They are money wolves who are only on one thing: filling their own pockets. The committee is far too high and their business model is totally not aimed at helping you as a salon / practice. They take 50% commission for what? They collect all e-mail addresses from the customers of the salon, under the guise of: let them book through our online agenda system, you can safely say so, because you do not pay commission on this. But here is the big dirty viper: what they do not mention is that they then spam your customers with other salons so that you see your customer less demand. Worthless earnings model over the back of salon. You work your squint for their commission that is completely out of proportion. Therefore, dear customer, before you sign up with Treatwell: just search the salon on the internet and book directly

The renewed website and app have ensured that I now book all my beauty treatments via Treatwell. Top service!

The program has been improved very much, our new salon can import the client from the current one, so we need not to pay commission for their first booking in the new salon. They really take care of our business, the service group are also kind.

Super handy, make appointments directly with your mobile.

Top rated in 2017 and 2018. In 2019 I will be skipped with my massage practice. More than 300 reviews and a score of 5 out of 5 stars. Unfortunately, Treatwell is working on a new positioning and forgets the practitioners who make the difference. Very sorry. A 3 star review because Treatwell gave attention to the small business in the past. Unfortunately, it has now fallen to zero.

I started as a self-employed person for 8 months. I have gained many new customers since I signed up with treatwell, and I am still growing every week. All my questions or concerns are properly considered. And I am very happy with Eline who is my contact person I can go to her with all my questions and she does not treat me like a number!

I am very happy with Treatwell. I get a lot of bookings through them and my contacts are very helpful and professional. I can recommend everyone to join this.

Once booked a hair treatment through this company but never again! Due to lack of clarity on the website about the price of the treatment I got an argument with the hairdresser because I had to pay no less than 75% more than had been agreed upon when booking. Treatwell (Lidewij) chose the hairdresser without hesitation. My arguments were swept aside without mercy. Well, commerce goes above a satisfied user ...!?! Logically right? But from now on I will make my bookings immediately without the intervention of Treatwell.

we have been working with treatwell for almost two years now, and of course their mediation costs money, but treatwell has yielded us many customers and good reviews, so their commission pays back themselves, we, Nova massage & wellness are very satisfied and will continue to work together for the time being with Treatwell.Mvg Nova

In everything you look up via google, treatwell always comes first, as a result, entrepreneurs are almost obliged to work with traetwell. if you are looking for a company by the name itself, you will come back to traetwell. do not book with treatwell the entrepreneurs must give up 30% and on top of that a monthly subscription for bookings. I understand that they have to pay some commission !!!!! . Book directly with the company, so all that is deserved for the entrepreneur himself.

BAD REVIEWS CAN BE EASY DELETED, BE AWARE!

UPD: My appointment was cancelled WEEK AFTER the date by salon because they were expecting bad review (I tried to solve the situation at first). So I am not able to leave the review. And Treatwell is not willing to do something about it.
So let me disagree that your system cares about real feedback!

I've been working with Treatwell for a number of years now and never thought about quitting. It makes everything so much easier for me and my customers!

Lousy cancellation conditions !!!!!
Handling 35% commission plus 15 euro subscription costs
They confirm the appointments themselves that cannot be confirmed or accepted by the salon !!!!!
Create tensions between the entrepreneur and the potential customers !!!!
they exploit entrepreneurs and if you have no shows they say: find out for yourself
Man, book it directly with the entrepreneur himself !!!

I am very happy with Treatwell. Cooperation is very good.
and I also get a lot of customers.
35% new customers but make sure the customer Please b re-booking of course nice and neat work
thanks Treatwell

Top communication and service! Everything is very well structured

Book a treatment once, they will send you 628 spam mails every day.

Treatwell is a professional company with a nice business platform. Extensive time is spent on all demos and there is always room to spar with the account managers. Minuses: no address etc. Asked customers when booking, so you have to keep a separate customer file and bookings via treatwell are very slow, so as a new salon you need a very long start-up

Bad service for co-work shop. Never support and help shop. Only want commission but no responsibility for support shop when you have problems.

Very unsatisfied; Booked a facial online this morning and adjusted my program today. Just been called by Treatwell asking if I had already been called this morning that the appointment could not go through: not so ...
At the moment it is very difficult to find another appointment for today; In addition, I only get my money back in 3 - 5 working days.
Of course it can happen that an appointment cannot go through (has happened often, unfortunately), but what bothers me is that this had been known to Treatwell for some time and that this was not shared with me as a customer.

I have been to Farm de Beauty The Hague a number of times, for a treatment of a massage that is carried out through a special blanket from Germany, I thought it was fantastic, very relaxed! I also had my eyebrows done and the result was great. Jeanette is not only an experienced professional but also a very nice person. highly recommended !

Love this platform! Easy for booking and to have a quick overview of salons all over the city!! Booking is also easy and connects flawless with salons!

Very good to find and book salons. Typically your prepayment will be processed immediately and the refund will take longer than a week (still no refund after week). Responsibility is now placed with paypal but I have not been helped with that.

Simply make a booking through Treatwell to find out that they now have a commission of 35%. In addition, the case where you have an appointment must also pay 21% VAT, calculate what is left over. Basically I never book through Treatwell but directly at the store.

Good booking system which has brought me a lot of new customers, some (small) things I would personally like to see different but Treat Well do so because they look at the bigger picture, what works for me may not work (as well) to others. Quick response from the personal account of complaints and issues

First of all, Treatwell certainly provides new customers. Let no doubt arise. Are you a starting entrepreneur who lives on new customers, keep in mind that this is what you have lost and can expect:
- 35% commission on your new customers
- 2% commission for online payments via treatwell website
- no costs via Widget, only 2% when they pay online
- 35% commission is EX VAT, so VAT still has to be deducted.
- When the customer has been with you, he / she will receive an email with advertisements from other salons that they might also be able to try (your competitors, Bye customer)
- You ensure customer loyalty and treatwell ensures that they go after you to your competitor because they can earn 35% commission again!
- Treatwell software is anything but optimal. It lacks a lot of functions that you have with competing software companies. (such as Salonized). If you call them about that, they say that they will pass it on, but afterwards they can no longer mean anything to you. Head office is in another country and everything must be approved there. So forget it!
- You get an Account Manager appointed at treatwell, but that changes every once in a while. You always get to speak to people who are not skilled.
- Staff is also aware of the fact that Treatwell's office in the Netherlands has relatively few powers
- I can continue like this and list many more points!

Example of costs:
client pays 10 euro for a treatment
35% ex VAT commission for treatwell
3.5euro + 21% tax = 4.2euro to treatwell
you keep 5.8 euros, you pay 21% tax and you keep 4.5 euros.
You pay an additional income tax of at least 36% on the 4.5 euro and you have 2.9 euros left over.

Then the other fixed costs are added such as rent, gas, water, electricity, insurance etc etc.

On balance, a lot goes to Treatwell for the first treatment, leaving you no money to live on. Make sure you don't put your best and most expensive treatment on Treatwell!

I wish everyone good luck!

(@ treatwell, you only get 2nd star for the fact that people actually book through treatwell, for all other things 1 star is too much)

What a Deed Force. I was able to get a massage at Indra, Shivani-Ayurveda. If you like professionalism, kindness and reliability then you are at the right place at Indra. I expect that with 3 massages she will get rid of all the tensions. It is not without reason that Ayurvedic medicine continues to exist. It is centuries old and believes in the self-healing powers of our body. I am very happy to have given therapy a chance.

I'm going to show you how to use TREATWELL:

1) Find your treatment and salon at Treatwell
2) call the salon and make your appointment by phone or via the salon website
3) Leave a review on Google

So you help all the salons from the high commissions they have to pay to Treatwell. In this day and age we need to support the salons and not treatwell.

Response to treatwell's message:

It is true that the cost of treatwell is for the first treatment, but after that you bombard the customer with emails from other salons. Because of this, you want the customer to visit other salons so that you again earn money. Please don't come and say you want the customer to be a regular.

Not a good company! 35% commission with every new customer and on top of that on a subscription fee of 16
Euro! Stay away from this company! Better to spend your money on google than you do on treatwell.
#treatwrong entrepreneurs are being exploited with this!

What a stupid people say! Especially Martine from customer service!

Cutting is human work: you don't want your hairdresser to cut you faster (worse) because 35 cents of every euro you pay goes to Treatwell. That's Treatwrong! I no longer use this site: I search the site and then book directly with the salon of my choice. Also striking: the few 5-star reviews are from employees (Margo van Gils from Content / Joy Anjes from Sales / Roxanne Willems from Marketing) And employees thank the employees for their positive review. "We at WC duck ...." So think carefully: 35 cents of every euro you spend at the hairdresser goes to this company, and not to the hairdresser.

Treatwell is fantastic and supports their customers super well!
Highly recommended!

Bella Bellezza has been a member of Treatwell for over 2 years. We and our customers experience the benefits of online bookings and the Treatwell service on a daily basis. Customers look at the salon page for suitable treatments and can book an appointment in our agenda at any time of the day (24 * 7). Many customers also make use of the great promotional offers from Treatwell. Team Bella Bellezza The Hague

I keep my judgment for me. Too bad there is no button even lower than a 1

Appointments are canceled last minute by a double booking.