AVOID TREATWELL.NL LIKE THE PLAGUE!!!!!! THEY DO N...

AVOID TREATWELL.NL LIKE THE PLAGUE!!!!!! THEY DO NOT CARE ABOUT CUSTOMERS NOR CUSTOMER SERVICE OR DEALING WITH THEIR PARTNERS WHO DO NOT PROVIDE A POSITIVE EXPERIENCE. I WISH IT WAS POSSIBLE TO GIVE ZERO STARS.

I called the company and complained to a customer service rep "Paul" who completely agreed that my experience at one of their partner's spas (BEAUTY ORGANIQUE in The Hague) was unacceptable and that the "account manager" of the account would call me back to ensure some resolve. I waited 2 weeks and didn't hear back from anyone.

I called again and spoke to another "customer service" rep who "REASSURED" me that THIS time the "manager" will call me back. Another 2 weeks have gone by now and no one called me back. Today I called back and asked to speak to the account manager of the "BEAUTY ORGANIQUE" and was told that the original customer rep "Paul" was "supposed" to have reached out to me...so not the "manager" whom I was reassured would do so.

The complaint I made was a long ordeal and I expressed in my original complaint to rep "Paul" that I did not want to have to repeat this entire conversation with another rep to which he assured me this would not be the case as ALL their calls are "recorded" and would simply ask the BEAUTY ORGANIQUE in The Hague account manager to listen to our call and provide a solution.

Yet today, a second customer rep insisted that I would have to repeat the entire story again to the "manager" in order to be helped. Lol! A customer rep is now giving a disgruntled customer provisos on which they are only willing to help?!? When I then requested to be put through to the manager, after another long hold was told no one was available anymore, not the account manager, not a manager not anyone.

So why would anyone risk using a company that treats customers who've entrusted them with their skin & body services expert platform provider. What a joke of a company. Treatwell does not seem to understand what their brand or name means and represents which is to "treat well" and my experience has been the complete opposite and consider them to be aptly named "TREATBAD.NL"