The experience today was very good. Ciara explained everything clearly and quickly. She s awesome!!! Franklin did a very good job too. He explained everything with details and helped us make a good decision with our purchase The only problem was to witness the disrespect from Andres to his co-worker Franklin in front of customers. He must learn to respect others, especially in front of customers. Thank you to the Toyota family for helping my wife and I to continue our journey with Toyota. Awesome quality and wonderful experiences.
Start collecting reviews today
Claim your business to immediately update business information, respond to reviews, and more!
Ciara Napieralski and Jose were amazing at helping me but my new Corolla. Made the whole process painless and worry free. I ll definitely be doing business with them in the future.
My g/f and I went there looking for a car for her to start saving gas on her trip to and from work. We found her a nice little 2020 Toyota Corolla. They made the deal and they gave her a "key." She started checking into it and found out it was supposed to come with a key fob. She called them and left messages for the salesman, and the sales manager for numerous days. Nobody ever called her back. She finally ended up buying one for over 200.00. Very poor customer service. Never deal with them again.
Antonio Santos in Sales is great!!! and Pam Anderson in Finance is also great. Evenlyn was very sweet and kind also very knowledgeable of the cars and trims in stock.
I loved the service here. I came to just look for some options, and I left this place with a very good deal. I'm very happy buying my first car. Thank you Toyota, Scotty and Pam Anderson!
I have ordered parts from Toyota of Orlando which at one time was associated with the Toyota dealer in Winter Park. I have found that their wholesale prices are more than the wholesale prices from Courtesy Toyota. I also just found out that the two Orlando Toyota dealers, one by the mall of millinea and the one in Winter Park are now separate operations. I have had a charge account with the Winter Park store for many years but when I called the same phone number that I have called in the past And ordered parts, when delivered to me all of a sudden I find out that I have no charge account etc. Kyle in wholesale parts does remember my ordering from the Winter Park store when he was there but he is now at the Orlando store and tells me that they are separate stores. Anyway, not happy and will order from Courtesy Toyota the future.
They may be a good dealership in person. But my experience is that they are requiring people to come in during COVID-19 when most other dealers are not and can do the deals remotely, second I live hours away and they can t deliver a vehicle I want to buy. Most dealerships provide these basic services so I am surprised this mega Toyota dealership does not.
They really worked with. I appreciate Abe,Ricardo and Pam for making this experience so easy and working with my little family. I will be recommending Toyota of Orlando to my family and friends.
I traded my new corolla 2020 car for a brand new Toyota c-hr today and thanks to Daniel ,victor and Cesar ....I m very happy for this great experience on getting a new car . Excellent service I love Toyota
Rafael was excellent! He helped me out with everything I needed and was a perfect help with my dad who only speaks Spanish. Both him and Ciara Napieralski were an excelled help and satisfied us with everything we needed to purchase our new car today!
My experience with Donte, Raul, and Pam was beyond what I expected!! My whole time at Toyota was truly exceptional: Donte guided me to the right vehicle, Raul assured the numbers, and Pam finalized the deal. Can t beat this trio!! Thanks again!!
Really good customer service with all the the sales personal whom was Felix, Jorge and Cesar. Took their time to explain all the process and gave me what I needed. Thanks
It's unfortunate that I cannot give 0 stars. Toyota Orlando uses scummy high pressure sales tactics to try to sell you a car. I requested a quote online and they demanded that I visit them in order to get one. I told them that I didn't want to, due to coronavirus, and they were incredibly rude and dismissive towards me afterwards. I will never buy from nor recommend them.
My experience was truly amazing. Stephanie, Antonio, Michael and Isabel were such a great help in getting me exactly what I wanted and just assisting me through the process.
No NonSense, Professional and Good Deal Hoover, Andre and Carlos are the reason we will be coming back in the future !!! The HCR will be a great first car for our daughter.
I need to purchase a new tundra and rav4. I filled out the "get eprice form online" I immediately received an email back from this very confused sales assistant. She had no idea why I had emailed her and her sole purpose was to get me to come to the dealership. Even though they advertise total online sales experience, This dealer has no interest in accommodating you. After several very bizzare emails, I gave up, I even told her I was going somewhere else-she "wished me luck". It was very obvious she was not reading anything I was sending her. I will take my business else where. You should take your adds down if you are not interested.
Jonathan, Raul, and Carlos were wonderful. However, after we had signed our paperwork to purchase our car, we were told they would not get paid unless we posted this review. This seems like a terrible way to treat your employees and customers. Until then everything was great.
The experience I had today was exceptional. I would like to give a big shout out to Scott and Jean for taking good care of my husband and I. We felt very welcomed and the whole process was smooth and easy. If anyone needs to purchase a vehicle, make sure you go see them at this location.
The experience at this dealership is always amazing starting from sales to finance! Scotty is a great sales man, he always delivers a great service. The same with Jean Lacock at financial, he is extremely professional.
I had the best experience with Isabel, Juanil, and Cesar! I m so excited to be driving my first car !!! Best service, and very helping people. Thank you guys so much!
Jerry was very friendly and helpful with showing us the vehicle and making sure we were well taken care of from start to finish. Scotty and Cesar were both very friendly and efficient with explaining everything. A good experience all around.
I won t buy a car here again. First, they ran a hard credit inquiry even though a was paying cash and never told me they were doing this which puts a ding on my credit for no reason. When we asked for a bottle of water the salesman directed us to the vending machine instead of going to get us one. It took 3 hours to buy the car and we were paying cash! I can t imagine how long it would have taken if we financed the car. Also, the salesman said the recall on the car was fixed and the next day we get a call we need to bring the car back to fix the recall. Absolutely one of the worst customer experiences ever. I just hope the car is good because I have no confidence what the salesman told us was true.
Antonio Cruz & Carlos Meran very excellent service great job we love the car we bought! Very friendly very highly recommended this dealership and restaurant very nice people with delicious food!!
Steve did an amazing job showing us the car in the showroom. He was patient and guided us to the best car that us. Ricardo did an excellent job fighting for the best deal and matching my finance. Cesar was helpful and explained all the details of the paperwork.
Antonio is an excellent sales representative and and the 5 stars are for hom. Pedro,who I understand to be his boss,did not listen and not consider tha I am elegible for the JM Family discount,I am very unhappy, my lease price is over $200 more than it should be.
If I could give 0 stars, I would ! I found the exact car I wanted to buy and I reached out through their website. Told I was talking to sales, but really the internet sales team can only ask questions but not sell the car. I was told sales would be reaching out. Received text message from Rasheed introducing himself, but then no other contact no additional texting, no calls, nothing.. I texted back are you interested in selling this car? Nothing. At this point I have reached out through chat bubble day 1, text day 2, called day 3 and now waiting.. The next day Rasheed calls. He tells me that he cannot discuss price or sell cars, someone else would do that, but I have to come in to fill out application for financing. I explained I already have financing and just want to buy the car. He was nice, but definitely seemed uninformed. I asked for a manager.. Transferred to Felix who told me that they won t start the process or allow me to buy car online that I must come in to see car and fill out credit application. At this moment I thought Felix must of misunderstood.. I have the exact same car and I just want to purchase the newer model. I already have financing and oh BTW..I bought the car I have now a Toyota Highlander 3 years ago brand new all online through dealership (BEFORE COVID). He said they are the number one selling dealership and 95% of their customer want to come in, I said well I am the 5%. I also told him his website says I can buy online, he said no you can fill out an application online.. application for what, credit i don t need credit i have credit, and I don t need financing. I have money and I want to buy a car, and other dealerships will work with you online. He said well this car is in high demand and Good Luck. Needless to say the high demand card IS still sitting on the lot and I still have money in my pocket to spend on a brand new 2021 Toyota Highlander. I am in sales and have never experienced a sales company work so hard to not sell a product to someone who wants to buy that product. Unqualified sales team. They have only added more negativity to the car sales reputation
Arron Karria was absolutely sincere and helpful, he resolved all of the issues and concerns I had. He was very patient and understanding which I really appreciate. Amazing service and super satisfied!
The facilities were clean and the mechanic who did our oil change seemed friendly and knowledgeable, but even though we had an appointment we were told it would take an hour and a half for our oil change to be done, and the price was exorbitant. I was expecting a $30-$40 oil change but it was over $80! I would never go back to this dealership based on the bloated pricing alone.
I had a great experience with Toyota today, Jorge was great with introducing the vehicle and Francisco and Jason were very professional with helping me to finance the car I always wanted to have! Highly recommended!!!
My husband and I came into to get an extra vehicle - Donte was our sales person- we told him what our budget was and he found the perfect vehicle. Antonio was a fantastic negotiator helping us with getting our new vehicle. Cesar finished us up and explained everything to us.
Having to buy a new car came at a time in my life that I really didn t need the added stress. I narrowed my search of vehicles down to the Highlander and began looking at local inventory. I then had a friend refer me to someone he knew at ToO, Paul. Paul helped me while he was actually on vacation and then we got to meet today for me to get my vehicle. Paul was incredibly charming and helpful... once on-site, I dealt with a very friendly staff (Jason, Jason and Fred) and process was fairly painless. In the end, I have a beautiful new vehicle and am grateful for Paul and his team. Thank you!!!
Toyota of Orlando has the best car service in South Florida and my husband has used other car dealers to service his car with not a great experience.That's the reason we've been loyal customers to them for the past 14 years. Thank you Toyota of Orlando, keep doing what you know best for our cars
I had a great experience with toyota today. I want to thank Micheal , Carlos and Andre they have been very helpful to me they went above and beyond to get me a great deal, i trully appreciate it.
Super smooth car buying experience and great team of professionals. Thank you to Jerry for working out my trade in and organizing the sale, Patrick for showing me every detail of my new car, Jason for finalizing all sale docs and explaining all details of my purchase and Birdie for making the deal happen. Awesome guys! Highly recommended.
Great customer service over all most specially to Laura, Scotty and Ciara for taking care for me leasing my 2nd Tacoma. It was a pleasure doing business with them. Keep it up!
Great staff Angel was very helpful! Scotty helped with getting our financing where we wanted it to be. Cesar was very thorough with explaining all of the paperwork. What a great team to work with! Thank you for making this a great experience !
I had a great experience at Toyota of Orlando. The process was very smooth and efficient! Stephen, Jerry, and Cesar couldn t have helped me more with finding the perfect car!
Toyota of Orlando went above and beyond to repair my vehicle. The repairs were covered under a recall so no cost to me. I was given a loaner car. service advisor was patient and helpful. The shop supervisor explained everything completely, he was very knowledgeable and honest. I'm glad I did not take it to a local shop. I certainly would recommend them and come back again for any service work needed in the future.. Deb
We were shown around by Angels and was given a thorough experience of the RAV4. We drove and looked around the intended car that we want. He then transferred care over to Andres. He worked the prices with my mother and gave us a reasonable price. Lastly, Cesar was informative with the contract and was very kind! Thank you for this smooth experience for my parents!
I also recently got a new dashboard on my Camry through the help by Tawfiq (Service representative) and he was so friendly and kind. He messaged me updates on the car and when it would be ready to pick up. He helped me through each step and I would highly recommend getting your car serviced by Tawfiq! 5/5
Took my 2020 tundra with 5,000 in for maintenance and service rep advises me that l had nail in one of my tires he advised me that they can remove nail and patch and plug. Cost 36 dollars ok np. Just so happens my wife scrapped up that specific rim. So l ordered the new rim and had a local tire shop install ha tells me that my tire has just a plug no patch. when l notified the advisor he genuinely didn t care. So if there dishonest about something so simple imagine a big incident.
Update******* So spoke to service manager and he listen to what l had to say and assured me he will get to the bottom of the situation and adjusted the fee. Thank you Mike for making things right also Jesse Santiago also tried to make things right as well.
Amazing experiment. Chito, Jerry, Jason were incredibly helpful and quick. They even put the new vehicle on my insurance to help out with the extra step. The staff was friendly and helpful. Made car buying the least stressful as possible.
Really good services by the staff. Ray Cabreja and Andres really helped me to get the car i really was looking for. Ciara Napieralski really helpfull and polite. Signing all the finance paper was really easy and quick thanks to her. Recommend this place 100%
Only 1 star for this dealership. Me and my husband just went today. The sales guy who showed us the car which we found online was very pleasant and very informative. We thought we would really have the car until we met his manager (we know the name but we would not say it here). He was not really a good listener to customers like us. The thing is we only have one day off together with my husband and we don t have much time for non sense (we want straight to the point). We already got pre-approved for a loan from our credit union bank but the financing guy or that manager still wants to run our credit, despite telling him it s frozen. And he seemed disappointed that we got it frozen. We are very sure that our credit union bank will not re-run our credit so why lift the freeze? He kept saying You need a car, right? and also said Just be honest with me when he saw us walking out. Look, we need a car but if you don t have good customer service, we can go somewhere else to buy our car. And we can even pay it cash upfront if we want to. We had the money ready to give to him but we just need to know the worth for the car. You want us to be honest with you on what we think? Now here it is. It s all written here. Next time we go back to your dealership, God forbid, please be more accommodating!! Listen to your customers and give them what they really want and need!!
Steven, aundre and Jason were very welcoming and informative. I appreciate there customer service and hope to send them more clients. Thanks, shaughnessy
HAD THE BEST EXPERIENCE! All Patrick, Jerry, Jason we re prompt, informative, detailed, and very helpful! So happy with my experience! They really looked out for me here.
toyotaoforlando.com
