Toyota of Orlando Reviews

Alton, and Rafael were very knowledgeable and explained very well all the details . Cesar expedited our purchase and complete the purchase n record time.

I had a great experience, very easy and thankful for the help from Ray, Ricardo and Pam.

I ve been to Toyota on multiple occasions and hadn t been able to sell. But it turns out I just didn t have the right people.

Andrea, Irina, & Carlos were absolutely outstanding in their service and treated me like a person instead of just another customer. They made me feel comfortable with my financial situation and made sure I got the deal that was right for me.

Daniel, Scotty and Pam were Awesome!!!!
Thank you guys!

We are very grateful for Chito, Jerry and Jean! They did their very best to help us find a great deal! We recommend this dealership and specifically Chito, Jerry and Jean for the process of buying a car! Again, than you!

I bought a car at Toyota of Orlando, few months ago, and they said that would give me the best valuation on that car when I decide to trade it for another Toyota there. So, I went there last week and the salesman gave me the worst valuation between Toyota, Honda and Hyundai. Both, Honda and Hyundai, gave me a better valuation than Toyota. And I bought my Toyota at Toyota of Orlando a few months ago, like I said. So, Toyota of Orlando doesn t have the best valuation for an used Toyota. I ll never buy a car there again!

The staff at Toyota of Orlando were helpful beyond just the purchase of my new Tacoma.

Ciara did an amazing job helping us out today, definitely will personally ask for her next time

Ciara was great, very helpful with the whole process.

Chito, Jerry, Carlos did an amazing job helping us to find the perfect car.

Great experience Andre Abe and Pam was exceptional the service was fast friendly and informative.They made it easy and hassle free I was done with all my paperwork in no time .. They listened to what I wanted and made it possible..Thank you again.. Love the service

Hassan Vern and Pam were all such amazing people. Vending machines were down and Vern went out of his way to get us a drink. Everyone was so pleasant and sweet. Highly recommend.

Aquino
Rafael
Ari
Carlos

This staff was very caring, the process of getting my vehicle was quick.

Excellent service from toyota of orlando staff, Jason, Raul and Cesar

Abe,Raul,Cesar where very helpful in helping me make this purchase, everything was explained every detail of the transaction. I thought they gave me great service and greatly appreciate it.

I m very happy with the service. Ciara Napieeralski.

Jamal
Rafael
Carlos

Thank you for your great service today! You all were very helpful in helping me find the right car for me!

I had an amazing experience with Donte. Vernon ,& Sue. Would recommend this dealership to anyone. Thanks for the great service and new car.

Thank you to Jamal,Fred, and Jason for amazing service.

Had to replace a fuel door on my 2006 4Runner. Victor from the Collision Center was a tremendous help. got me quickly and got me on my way. Super helpful and friendly!!!

We had great experience at Toyota of Orlando. Our salesman Daniel was very nice, very respectful, showed us everything about the Tacoma, all features. Ricardo, our Sales Specialist, was also super nice and helped us get to the payment whitish our budget. Lastly, our Finance Specialist, Cesar, was super detailed when going over the contract and answered all our questions. Thank you Toyota of Orlando

As always, the overall service I received was excellent! I overslept and missed my appointment time by an hour 1/2. I called and the receptionist told me to come on in anyway. The service tech Aaron was very patient, courteous and best of all, extremely professional. He was able to get my car in as soon as I arrived. Don't see too many young service reps who display those great qualities that much anymore. He's definitely a great asset to your company. As always, the overall service I received was excellent! Thanks again and you all be blessed!

Respectful, courteous, and service minded. Very friendly. Got a great deal on my new truck and am pleased. Antonio, Irina, and Jean were excellent.

Also first service done with Brian T. Kept me informed throughout the time, was efficient, pleasant, and easy to deal with. Would def seek out Brian again.

I had an awesome experience with Ricardo Vernor and Jason. Very professional courteous and lots of patience... will recommend them anytime to my friends and family.

The best Toyota dealership experience I ve had thus far. Jonathan, Raul and Cesar were easy to work with, professional and overall a pleasure!

Amazing experience! Many thanks to Andrea, Daniela, Pedro and Carlos. Exceptional professionalism and efficiency. Wonderful customer service!!

Jerry, Ciara, and Daniel were extremely helpful in helping me buy a car. They made the entire process quick and easy.

Went to Toyota of Orlando today for a new car. I worked with Ricardo, Daniel and Carlos. I really enjoyed how easy the process was and how informed they were. Extremely helpful and love the staff. Highly would recommend.

Jason, Antonio, and Pam were all very pleasant, informative and helpful. Will definitely recommend to friends and family. Thank you.

Ciara, Isabelle and the rest of the staff, were prompt, polite, attentive....and overall amazing to work with.

Ari, Ricardo, and Aundre were sensational in their professionalism. I felt comfortable throughout the entire car buying process. Smoothest car purchase I ve ever had. They have earned my future business.

Better deals. Helpful and accommodating staff. Service mgr I spoke to was really nice. We got away with our dream car and with good trade in value for our 2018 Highlander. Kodus to everyOne who helped us out. Service mgr Emil, Manny the service consultant, Juanil, Irina, and Cesar!! Thanks so much guys!!!

The service writer , Eddie, was very professional and checked over my vehicle to make sure I was pleased with the service. The truck runs great. I highly recommend Toyota of Orlando. 5 stars!

Great service and costume service
Thank to ; Cesar, Scotty and chitt

Kevin, Chris, and Carlos were amazing. All of them did a great job with providing information about the vehicle and purchasing process, and they were able to effectively answer any questions I had. Definitely recommend coming to Toyota.

Antonio and Cesar did an outstanding job assisting us with our new purchase!

Thank you Mike for being a great sales guy and being honest. And thank you Vern T., Carlos, Birdie for everything else!

Raul Leon and Cesar Velez are excellent. My experience is good.

Kevin, Scotty and Jason made the process so easy and painless!

It was an awesome time to be accommodated by Irina, Isabel and Cesar. They patiently took care and answered all my queries regarding my purchase today. Great team!

Hassan greeted us and was extremely nice and polite. Answered our questions and took us on a nice test drive. Scott took extremely great care of us getting a great deal. Cesar was very professional and took care of the paperwork in a timely manner. Terrific experience.

Jose, Fred, and Carlos were the ones that took care of me today. Everyone was very knowledgeable, patient, and helpful with me and did everything in their power to make sure I left satisfied. Will definitely recommend this dealership and the people in the future!

Went to lease a new car and was helped by Alton, Chris and Allison who were both spectacular in assisting us! Great customer service, easy to work with and went above and beyond to make sure we found the car that suited our needs.

Kevin was very helpful showing us the differents models, Andres take care of almos every thing we want and Cesar was very kind with the signing process

Oliver Andres and Jason were very professional and helpful in helping find a truck

Im very happy with Cesar and the staff about my experience leasing a car today. He made the paperwork an easy and fast process.

Andres Kevin & Carlos were amazing. Best customer service ever. Not only that I was in and out with a car within an hour. Thank you guys !!! This is the place to go!!

Abe , Roc , and Carlos helped us in buying out car today thank you Toyota of Orlando

Jason King, Carlos Meran and Raul Leon
Excellent, prompt service and very professional

Dustin in the service department was great! Kept me informed on the status on my vehicle throughout my scheduled service appt. Dustin is a great asset to the company and I look forward to having my vehicle serviced at this location in the future.

Great experience all around, Ciara in finance exceptional! Victor & Laura in sales also great!!

I did not bough my car in here but since it was close to my area before, I always go to this place and let them fix my car. Unfortunately, their services are going down to 10 to 0 . I keep coming back here for almost 4 years but the last time I have to just check my tire light on they want to charge me $500 just for diagnostic. Saturday I made an appointment to have my oil change and check my tire lights on. But of course they let you initial and sign for diagnostic fee for 170 and if they find out something wrong with your car that fee is waived. I did not mind agreeing to that because that was it used to be. After 3 hours, they changed my oil and then Ed said "the mechanic cannot figure what is wrong with the tire it will take 5 more hours to figure the problem and since it is Saturday it is very busy" Ed suggested to come back on the weekdays when it is not busy and I cannot wait that long and I have to go somewhere else to go so I agree to come back. That being said I still paid for 170 when they were not able to figure what was wrong with the car. Weekday I came back Ed want me to sign again an diagnostic fee worth 500 but I told him I already paid 170 for diagnostic I should not be paying another fee. I already lost a day of work and they want me to pay more fee. I guess this is something new they are doing to get more money out of their customers. I left the dealership and never coming back. Save yourself some stress and time. Go somewhere else to fix your car. They are not great as it used to be.

The most amazing car buying experience with Jamal, Raul, and Pam

My experience today was good. Aquino. Did a good job as wellwas good as well. Cesar did a great job as well. I recommend you guys !

Everyone was great today shoutout to Victor, Gonzalo, and Carlos!!! Everyone treated me great.

Jerry Sun was so patient and helpful with all the process and also very friendly, Jean LaCock the
Finance Representative was nice and quickly with all the contract process very good experience with both of them very professionals, I will recommended to everyone, I m very happy

The oil change on the 1998 Toyota Tacoma 4 cylinder truck took an excess of over 2 hours, even though we had an appointment. I was charged for 6 quarts of oil which is more than this truck needs.
When I made the appointment I inquired if the wait would be long. The answer was "No". It was way way too long!!!

Steven Mendoza
Vern Toland
Pam Anderson

Best customer service hands down! Would definitely recommend!

Kevin,Raul,Carlos-

They were very pleasant and they were very attentive and answered all the questions I had. Their customer service I must say was on point.

I was helped by Chiro,Andre,Carlos today who did an amazing job with getting me approved.

Ciara - Extremely helpful and very detailed. Answered all of our questions perfect and was very nice overall.

The service here is great especially Ciara and Jonathan. They were very helpful.

My experience with Toyota of Orlando was amazing. Ray ,Jorge and Cesar were very helpful and I am satisfied customer.

Hassan, Ricardo and Ciara were very professional and transparent. I look for understanding when making such a commitment and they walked me through every step of the way

Thank you Vernon west and Ciara Napieralski for helping me pick out and financing my new car. Helped me out a lot as a first time buyer

Alton was quick to greet me and Fred was amazing helping me with the process. Cesar is very nice and helped me understand things i had questions on

Juan, Raul and Carlos were exceptional with service. Will recommend family and friends in the near future.

Gabriella went above and beyond to shoe me everything I wanted to see. She was friendly, helpful and excited the whole time. Excellent job.

Andre was extremely nice and helpful with all the options. Very nice.

Jason was very friendly, went through all the paperwork with a smile and very friendly sharing stories.

Everybody was amazing and made the buyin process extremely easy. Vern, Chris, and Cesar were all great and walked us through each step of this process with ease and patience. Didnt stress us or push us at all and made sure we got the car we wanted while keeping us within our budget.

Kevin and Anthony were our representatives. Kevin was amazing. Super patient and let me look at every car with no rush! Someone initially started helping us when we came inside, he seemed nice but when we started asking questions, it was evident he was getting flustered. Eventually he called Anthony to take over, Anthony did a good job but he also got a little flustered. I am a first time buyer with many questions. I understand it was a long process but I would have appreciated a bit more patience. Kevin was our financial agent, he did great very fast and efficient!

Absolutely amazing service by Daniel the product specialist , Andre the sales rep and Ciara in financial services. I would highly recommend buying from them. In their hands you are treated like a person not just a number.

Keisha , Victor, Bud, Jason

These These guys were all great. I had a wonderful experience and got a really nice car for my son. Everyone was pleasant and professional at all times. Great experience

I thank Laura, Chris and Carlos for their amazing service and experience!

Awesome customer service! I would definitely recommend Toyota Orlando.

Adres listed to what we wanted and got us this information we needed swiftly. Cesar made the financial portion easy to understand and was so nice. I will definitely refer everyone I know

My wife and I found a 2017 Tundra on the Toyota of Orlando s listing site. I called on 8/24/20 to see if it was in stock and it was. We live about an hour away and the lady told me that she would have the vehicle ready for us. Before we headed there, we contacted our credit union (which is based out of L.A.) and were pre-approved. The vehicle s asking price was $37k and we were going to put down about 40%. We were able to get an interest rate in the low 2 s which we knew Toyota wouldn t be able to meet or match.

We arrived in the late afternoon and were both greeted warmly by Chito. Everyone that we could see, including Chito, were wearing masks which was pretty awesome. After getting some info from me, Chito had us wait in the lobby for a couple of minutes and then took us out to see the truck and test drive it. As we walked around the vehicle to check it out, we noticed a couple of deep scratches on the tailgate that didn t show up on the pictures online. Then once we were inside the vehicle my wife pointed out the large crack in the windshield that went from one side almost all the way to the other. Then once we got it on the road, we noticed that the alignment was off, along with the 4x4 not engaging. Those are all things that Chito said would be addressed once we got back to the dealership.

Once we got back, Chito handed us over to Andre in Sales. Andre was very friendly and started to fill out the credit application. We let him know that we were already pre-approved from our credit union and handed him all of the necessary paperwork. He was a little surprised by the low amount of interest and immediately let us know that they definitely couldn t meet that. We also let him know that we would be placing about 40% as a down payment.

After filling out some more paperwork and making copies, it seemed like everything was going smoothly and we would be driving out of there with the truck. But then all of a sudden Andre comes back after speaking to the Finance Manager (I assume) and lets us know that the FM doesn t want to process the payment due to the fact that it s a credit union in LA that they don t do business with and that there is no guarantee that they would receive payment in a short amount of time. Something along the lines of We would possibly have to wait 2 weeks or so for the payment to go through, and that time costs us money etc etc.

Then Andre suggested opening up an account with a local bank which we don t want to do. Not sure why that is even an issue. At the end of the day, we came into the dealership to put almost half down on a truck, with paperwork showing that we were pre-approved for the allotted amount and that still wasn t good enough. Needless to say, we were disappointed. But at the end of the day you have to be willing to walk away. I ve never been denied purchasing a vehicle before, so this was definitely a first and the last time.

Had last warranty service, and it was the worst experience I had. They made me wait an additional 50 minutes after they had told me my car was completed. I went to the gentleman who was helping me when I first got there, Eduardo, and he completely forgot about me when I asked what happened.

Isabel, Pam, and Nicole WAS AMAZING and very friendly!!! I will ALWAYS buy with you guys !

Daniel Ricardo. Carlos. They were very professional at their job. Well don guys

I love it here. Service is great . My service advisor Eddie Fernandez is so knowledgeable and courteous. Definitely will always recommend it.

Stephen, Andres, and Jason made my experience at Toyota of Orlando great. This is our second car purchased, easy, and excellent service as always!!!

I was attended by Angel, Rafael, and Pam, they all did a great job. My only complaint is that it took a bit longer than I wouldve liked to get through everything, but overall a very pleasant experience and they had my best interest in mind.

Cesar Velez helped me in finances. He was really patient and nice with me and my family :) really happy with the service!

Jorge was very helpful in finding us the right car. Andres was great at getting us financing that fit our budget and Ari made the signing process fast and painless. Would definitely be back!

From picking the car with Johnathan, to completing the finance process with Vernon to signing the paperwork with Ari everyone was very welcoming and pleasant to work with. This was the easiest and smoothest car buying experience that I have had!!!! Thank you guys

Patrick, Chris and Ari were phenomenal today. The assistance in looking at the vehicle I posted was amazing. Understanding, helpful and they all had my best interest in heart. I appreciate all the help they gave me.

I ve been to Toyota on multiple occasions and hadn t been able to sell. But it turns out I just didn t have the right people.

Andrea, Irina, & Carlos were absolutely outstanding in their service and treated me like a person instead of just another customer. They made me feel comfortable with my financial situation and made sure I got the deal that was right for me.

Went to test drive a Prius. Before leaving the lot it was evident there was a sound coming from the back of the vehicle. The salesperson turned on the radio and turned up the volume to drown out the noise. Once I turned off the radio they made repeated excuses claiming the very loud noise was just the key-box (which it was not). They tried to sell me the vehicle with the vague promise of it being fixed by them.

I said I wouldn t happily buy the vehicle if the sound was addressed first- but once they realize do wasn t paying that moment they became disinterested. They said they would fix it and call me back but they told the vehicle within a day without addressing the issue.

Makes me wonder if the new owner of the vehicle realized it made such a racket before they purchased it.

Just beware of the condition of vehicle you buy from them. Do your own inspection.

Well called in to make sure they could see my warranty that I had from another state and they confirmed that they could. Once I took my vehicle in they said they couldn t because it wasn t a Toyota vehicle even though it was Toyota care bought from another Toyota dealership and they said it would take two hours for a ten minute oil change. Two hours passed and they didn t even do anything to it due to a stripped bolt. They said they would call us the next day to get it handled and never got a call.

Got great service and customer support from Toyota of Orlando. Service department installed new tires and it was done right first time trough.

First of all i would hope it was just a fluke!!! Went to website to look at a truck, fill the information for a call back and sent it. Two days later nothing so i filled the information again and send it for a second time. Nothing at all from the dealership. I went in for a third time to website and started the chat process. Gave them all the information, email, phone. A week later nothing back. So I finally called and ask to speak with someone in sales. The guy was rude and said. I cant give you any info on the truck unless you come in. Wow i am in shock. Hopefully this is not how you do business, because you will loose a lot of customers

They treated me with respect , mallisa, one of there reps was very sweet and helpfull while i was getting my car serviced.