Toyota of Orlando Reviews

Ciara Fredi and Aquino was the best to work with I m so happy what I ve got I m speechless all I can say is thank you for the great work y all make day again thank you...

Loved the experience !! Kevin was amazing he was so comfortable with us i had a blast with him. Also Andres!! They were great. Also loved how Cesar offered me options to build my credit score because it something i wanted to do for so long. I would highly recommend anyone to come here they truly care about you !

Mike , Andres, Carlos.
Courteous, respectful, very knowledgeable..

Jason was very nice when I first arrived and showed me around to the various cars I was interested in. Fred was amazing working to get me the car I wanted for a price I could afford. Cesar was very nice and professional and helped finalize all my documents.

Wonderful experience here at Toyota of Orlando, Ciara Napieralski, Antonio Dos Santos, and Evelyn R. was wonder as well. Grest job folks...this is why O keep coming back to Toypta of Orlando.

The team there took the time to help us out. Isabelle really fought to get us a deal that we could afford. Andrea was very pleasant, helpful and patient with us as we looked at possible choices. Pam was quick and thorough with our paperwork process.

Great staff , quick process , extremely helpful .
Will recommend Ricardo, Patrick and Cesar

Chito-very nice helpful
Rafael & Jason-inside nice & helpful

Chris , Aundre,and Carlos did an amazing job helping buy a new car

Angel, Andre, and Jean were absolutely amazing! I was here all day and there wasn t a dull moment!

Daniel, Rafael, Jason, my experience was great, when I came to the dealer I didn t think I would leave with my new car. You did a great job!

Great customer service, Guillermo, Victor and Carlos were really helpful showing us all facts and features about the car we were looking for. Thank you.

It was cold and ignored experience. Yesterday I took their service for my car, check-in 13:15 for my appointment. My sales told me all good and did paid at 3:15pm. I saw screen says mine COMPLETED at 3:30pm. However, nobody call me and I did not know when I can go home. 5pm, I asked one of sales (original sales was off for wedding), and he went to look for my key. About 10 minutes he came back told me it just finished car washing, and finally got key. I guess it had been done looong time ago, because my status on screen had gone around 4pm. But you can makes it like just finished car washing, because it does not take that long to car wash again. So, I cannot tell the water drop on my car is new or old. However, I think it is better if he just explain me what was going on, or it was forgotten in back. Also, this place is super cold, like freezer. I asked cafe for hot water, but it had small bug inside. I think they should rinse it before serving. I bring my car because this is where my car purchased, but honestly, I dont want to come back again if possible

Had a great sales experience with Aquino, Carlos, and Scotty. We were greeted immediately since stepping onto the lot and given premier customer service.

Highly recommend asking for Cesar Velez for any financial services. Well knowledgeable and professional.

Great service experience. Michael Hall provided a review of my last service, discussed any current issues, and orivided follow up on a couple service questions I had. He was terrific and did not make me feel like a number. Thanks Mike.

Donte is very well recommended making the first approach in the parking lot...Angel Vargas excellent service and Ms. Ciara..... up and above with her service...

Financial specialist was Ciara. Very friendly and helpful with paperwork
Initial sales person was Aquino. This was my second time coming in. He was VERY helpful and informative about the different models of the car. Extremely supportive, selfless and helpful

I find this location of Toyota of Orlando to be of the most esteemed and professional courtesy. Hassan the Product Specialist was very friendly and cordial as well as helpful and encouraging. Mr. Jerry Sun is of course The MOST PROFESSIONAL, honest and empathic and helpful Sales Specialist I ve ever encountered and would only do business with him and have only done business with him since last year. You ve gotta give it to him, he knows his stuff ! Then there s Cesar Velez; from the Financial Services Dept, who breaks it down like none other that even a child would understand what they re singing. Thank you Toyota of Orlando for your professional service and amazing team members.

Shout out to Aquino Cassamajor for helping me purchase my first car! Amazing customer service! Thank you

Ciara.

Really good experience. Kind and gentle person!!!

Abe was awesome!!! Treated us like family. Would definitely buy another car from him. rafael was easy to do financing with
carlos is very friendly, fast and efficient.

Every experience there is wonderful! Always provide me with quick, efficient, and excellent work! Excellent staff! Shout out to Mrs. Gabriela for assistance me! It was a pleasure!

I was helped with a trade in by Cesar, Isabel and Francisco. Traded in my Corolla 2018 for the 2021. They really did great job making sure they could help me out with what I wanted and needed. Especially during these times. Thank you!

Ciara was very helpful, professional and knowledgeable. Please help me thank her.

Daniel, Jorge and Ari
Pleasant people from the moment we walk in the parking lot till the end ..

Im so glad to get our new Tundra 2020! Thank you for you such helped Kevin, Ricardo & Financial Lady Pam! I recommend 100% Toyota Dealership, they definelity work to make my family dreams came true !
We get in to the right place.. thank you guys! We all happy!!

Super helpful! Steven, Vernon, and Pam helped us get our DREAM car and not break our budget.

Jason provided great communication by text and phone calls to confirm availability, price, and trade in value - he was excellent. Only reason for one star lost was that my initial interaction was with their internet dept which was not very responsive or helpful (so I called and reached Jason), and mid-sale the finance person incorrectly informed us the vehicle had been sold (which they apologized for many times, but it was an undue shock after traveling 2 hours to purchase the vehicle). Ultimately it was a great deal and I m very happy with my purchase.

My family has owned nothing but Toyotas since 2005, so, naturally, when the time came to buy a new car, we went to a Toyota dealership. Ray did a great job showing us the new RAV4 and Venza. In fact, I am giving an extra star ONLY because of his effort.

The "fun" part started during the price negotiation. Another salesperson (the negotiator) came to our table. He barely introduced himself (didn't even ask for our names) and wrote down the asking price in his little notebook and showed it to us. It was the price labelled on the vehicle. When I asked him whether it was the out-the-door price, he chuckled, and said no, since there are fees and taxes on top of that. I asked him for a full dealer's quote breakdown on paper, so it would be easier for us to negotiate, but he said that he didn't have it. Seriously? Eventually he reluctantly worded (didn't even write it), the fees and taxes, so I had to pull my own pen and paper to write them all down. We went back and forth in regard to future payment method, but I wanted to focus on the final price of the vehicle instead, and the salesperson apparently didn't like it. We gave him our offer, so he "went to the manager" and returned with the "there's no more discount", so he basically wanted us to pay the price labelled on the car. We had to leave at that point.

We are not upset that we couldn't buy the car. We understand that parties do not come to an agreement all the time, but the salesperson's shady and utterly unfriendly approach during the negotiation left a very sour taste. Why would he refuse to show us the full breakdown of the dealer's quote on paper?

So, we ended up going to a non-Toyota dealership for the first time in over 15 years, and ended up buying a Mazda. To our surprise, a Mazda dealer offered to give us the quote (with the entire breakdown of fees and taxes) HIMSELF. No teeth pulling was involved, what a contrast, eh? I don't know whether the Toyota of Orlando salesman was trying to pull a fast one by refusing to show the quote, or whether he simply didn't know how to use excel spreadsheet and printer and was too embarrassed to admit it. The bottom line is that we had a MUCH better experience at another dealership and ended up spending money there.

Truly wonderful! First timers! Loved Sheher for being amazingly knowledgeable and keeping us smiling and laughing. Super grateful to have been introduced to Jerry thru a family. Jerry helped us in every way possible. Absolutely amazing to work with. Recommend for friends and family. Jason was great to talk to. Easy to finish the last bit of paperwork and appreciate his help.

Fred and Carlos

Good job

I was treated very good and professional. I'll definitely recommend this location to anyone interested. Looking forward to more business in the future. Thank you

Michael, Rafael and Carlos were great to work with and helped us in a timely manner!

Don't buy here. This is the most frustrating car purchase I have ever made. I called 3 times to get a call back...and nothing. Absolutely nothing. I left my name and number each time. Was told the salesperson was unavailable each time, and no one else could help me. All they want is to sell cars. They could care less about you after the sale. Go to any other dealership. Please.

Toyota of Orlando was by far one of the best dealerships I have done business with. The staff were friendly from start to finish. Most definitely will recommend! Come see Vern and Cesar and they will take care of you.

Hoover, Rafael, and Pam were really great and friendly!

Excellent work, thanks guys (Chito, Raul, Carlos) for your help with this purchase of my son's Corolla SE 2019

Bryan McKeown the person that was responsible for my specific case. And his technical knowledge mixed with a great personal interaction made my experience with Toyota of Orlando much smoother.

Pam in finance along with Chris and Aquino were fantastic to work with. Very knowledgeable and patient. Thank you all.

Daniel, Roc and Ciara were great since the begging, Daniel receive us and show us the exact car we were looking for, them Roc give us the very best payment option and finally Ciara in finance were very gentil and help a lot with the signing documents and explaining all the details of the purchase, great team Toyota.

Great service. Jonathan Lawrence and Vernon West have a great attitude and personality making for an easy, smooth sale. They listened to everything we wanted and needed and were able to deliver. I would highly recommend buying from them.

Jonathan, Antonio, Jason helped me find a new car and were extremely kind and helpful during the entire process. I will be back in the future.

Chris, Angel and Carlos were amazing. They went above and beyond to help make this deal happen and affordable for my wife and I. I truly do appreciate everything they did for us.

I took my car for a repair, an inspection was made, I left the car running after almost 1 month I went to remove the car and find no brake, they tampered with something that damaged the brake and do not want to take responsibility, will take my car in squeak, and I left the car moving

Antonio juanil, cesar velez,
These gentlemen gave me a great deal n attention respect. Great guys thank u

Miss pam anderson it great very nice and everytime the I come have a smile wish make you field like home 100% satisfied with her service A+

The signs could be clearer for the entrance. The service was great all over. Sheher was a great salesperson. He was very knowledgeable and easy to talk to. Vernon, the Sales Specialist was very personable and aimed to please. Allison was detailed in presenting financial services. Her assistant, Stephanie was sociable and upbeat. Great atmosphere with complimentary coffee and tea. There was even a parting gift for my co-buyers birthday. Great job!

Very good customer service from Angel and Raul throughout the looking as well as buying process. Cesar did a great job making the signature process easy and understandable.

This was truly the best car purchasing experience I ve had anywhere. Johnathan, Jerry and Cesar helped me every step of the way. They were all professional, friendly, knowledgeable and efficient. I would recommend Toyota of Orlando to anyone looking for a new vehicle!

Donate, Andre's, Carlos, they did wonderful job, great service!!!

My experience today with Aundre was very good, he was nice and not pushy but ready to answer any questions I had.
My loan officer Cesar was very professional and fast with service, not a waste of time.
Glad I came to Toyota of Orlando to do business.

My experience with Toyota was terrible. They scammed us out of our savings. Sold us a vehicle with bad transmission. The sellers were JOHN LACOCK AND ANTIONIO CRUZ PEREZ. Don t fall for it like we did.

Great experience overall working with Cesar, Aundre, Sheker! Would recommend buying a car here!

Nicole , Isabel , and Jason

Very attentive and understanding to their customers and their needs. They ve been very helpful with my purchase and I m glad to have had them with my experience here.

Very happy! Second time going to dealer to buy a Toyota and was treated great!
Everyone is nice, respectful and polite.
Everyone was wearing their masks and took care of the process in less than 2 hours!
Thank you to Jerry, Fred and Pam for your professionalism and putting up with me and all my wants!!!
From Brevard County!

Alyssa greeted us upon exit from our vehicle and asked good questions about features I was looking for in a car to help me find a great fit. Scotty B. helped me fill out the application so I could finance the car I wanted at a low APR. Caesar helped finish the purchase by reviewing the necessary paperwork with me. Overall, a great experience that I would do again.

Jason, Andres, and Carlos were terrific for purchasing a new vehicle!

The only thing I would say is that you have very good service Department, they great people that work there, all the issue that I had with my car, they took care of it in a timely manner. may God keep y'all Stay Safe.
Mr. Wilkerson

Jason
I recived an incredible treatment , they help me with my case and I'l got my brand new car the same day I visited the dealer .

Vernon

Humble people , they do everything on their hands to help and get my new car . Great time

Jason

Very nice and quick experience with Andre Ciara and Michael Thanks

Jason , Andre, a Jason did a excellent job. Easy, smooth, hassle free transaction.

The lady at the concession stand was AMAZING, however your sells reps. have a bad habit of harassing me. I only come there if I have a recall. Anything else I will pay to go else where because you guys are harassing. Before I even got there someone had called me twice and I said was not interested. Once I got there a lady approached me and I said once again I was not interested. If that was not bad enough another lady came and once I told her the same thing she continued to ask me as if me saying no about 5x wasn't enough. I will never buy from you guys ever again.

Great service very good customers service thanks carlos. andres. Cheto. Best service in Orlando. Fl

Angel,Victor, & Carlos did an awsome job helping buy my used car. Great Team!!!

Purchased my first car here and the process went smoothly! I was not expecting to buy that day, but I found the used car that I really liked and decided I might as well! Guillermo was a fantastic sales person who knew everything about the car and was very personable and kind. Would purchase another car here!

thumb down !!!! I called them worker speak very rude !!! hung up !!!

When I walked in today it was only to get service done on my 2015 Tundra and here I am leaving with a new truck and a very happy customer, Thank you Evelyn, Antonio and Cesar for making this the most enjoyable and exciting experience. I will be back, customer for life.

Dealerships make me nervous but this team was amazing, and helped make the process so easily! Jean, Jerry, and Erik were incredible! Everyone was so knowledgeable and made it all so easy!

Awesome customer care make sure you guys Look for Jorge and Jean

Ciara helped me out today and was fantastic, Evelyn and Daniela also helped me out. They were all exceptional

Had a great experience at this Toyota dealer jean,Scotty,Alton,and birdie were great didn t plan on buying a car right away but give me a great deal and made me feel like I was at home

Great customer service by Gaby and the entire team!!! Thanks for fixing my issues so quickly.

Andrea, Isabel, Carlos.
Excellent, was impressed. Good job.

I had a great experience buying my new car at Toyota! Alton, Aundre, and Jason were all such a huge help!

Michael and Aquino
Rafael And Carlos

Excellent customer service

Sue, Chris, and Vernor

Awesome people, helped me out and made my decision easy to lease a new car. Excited and thankful for great customer service.

Meeting with Donte, Antonio and Jason was a great experience, made me feel like family from the start. Their time, effort and service went way beyond my expectation. I would definitely come back. Thank you and God Bless you always!!!

Came in with a car in mind and was helped immediately! Dante helped me out with showing off all of the features in the car, Victor helped with getting me a deal in my price range, and Pam made the signing process quick and efficient!

I m very satisfied with services this time
Andre, Donte and Cesar.
I recommend!

Great experience from the start when Moses greeted me and took me around to show me the vehicle I was interested in, his knowledge of the vehicle was very impressive. Raul came in and took over after Moses and I finished our test drive, and explained the different options to buy or lease the vehicle, He clearly made it easy for me to understand. And in the end the best part is when the Financial advisor Cesar and I went through all the paperwork and signed all the paperwork for the delivery of my vehicle. Cesar was a pleasure to talk to throughout the whole process and made it more personable. Overall the experience was great!

Chito - excellent car service

Vernon - excellent customer service

Jason - excellent financial service handler

We had a great experience today at Toyota of orlando. Jonathan, Scotty, and Cesar gave us excellent service and we would definitely recommend this dealership to anyone looking for a new or used car.

I came here to browse...and left with a car. Jason and Victor were extremely helpful through the purchasing process and worked hard to get me the best price possible.

Rafael rojas, Ciara and raiy were all very helpful and kind. Great customer service and experience given by them

Great experience buying our vehicle, no one rushed us, Fred and the rest of the staff treated us well.

Amazing experience from start to end! Michael received us outside the Toyota with any questions we had! Then Rob proceeded to take over and helped us based on our needs! Then Cesar in Financial Services was extremely helpful with all the details and questions we had!

Jonathan, Andres, And Jason were all great. I got my new car and didn t have to put anything down besides my trade in. Only thing I didn t like was they made me do a review while in the office before getting the keys to my car. Otherwise it was all good. Andres deserves a raise.

Very professional and patient staff. Patrick, Raul, and Pam were thorough throughout the process. As a first time car buyer, it was a great experience.

Everyone was so friendly and made the car buying experience better than any other I have had before. Angel, Andres and Jason made the experience so smooth, easy and stress free.

Jason was very nice and greeted us since we arrived. Showed us very detail about the car. Andres was honest and very helpful. Carlos was really cool and the process was fun and comfortable!

Excellent customer service. Did everything I asked to be fixed without trying to sell other products or repairs. Will definitely return.

Kevin, Jerry, and Jason provided excellent service while I was searching for a new truck. They were very friendly and patient. Kevin did a great job finding us our dream truck and following up with us afterwards.