Toyota of Orlando Reviews

I had such a great experience at Toyota of Orlando today. I want to especially commend Ceasar and Antonio for being so helpful. I felt new to the process but they explained to me, and I ended feeing more comfortable throughout this experience. I will definitely refer my colleagues to this dealership. Thank you very much! Have a good day.

Ciara was absolutely great! Great experience! Thank you!

I was not satisfied with my visit to Toyota of Orlando service consultant Bryan Mckeon. He had an attitude from the time he started writing my complaint.
I told him what was going on with my van and what I thought the problem was and he sent it to the service technician to check it out and after a very long wait he takes me to the back and with an attitude tells me that my van is leaking a lot of oil and that's why my engine was making noise and that I did not put any oil in it and that's why it was like that.
First of all he never asked me how long it was making noise. He didn't ask me when was the last time I changed the oil. He didn't ask me how long has the engine light been on.
He accused me of not paying attention to the engine light.
He acused me of not taking the van for regular service repairs because he couldn't find me in the computer for the past 5 years.
After he got done telling me off about how I neglected my van I told him.
First of all I had an oil change in the past 3 months and do it on a regular basis.
Second the engine light turned on last night when I was getting out of work at 11pm.
There's nothing open on my way home.
Third first thing in the morning I took it to an auto parts to buy oil and put in it so that I can make it to the dealer without messing up the engine. The guy that checked didn't know how to tell how much oil it had and told me that because I just had an oil change it was hard to see the oil mark and after trying 3 to 4 times he finally said it was fine and I didn't need any oil so I drove it to the shop anyway just to make sure.
So, I did Not ignore the engine light.
About not taking the van to the dealer for regular service repairs well I have a good reason for that too.
5 years ago my Toyota Service technician bacame my boyfriend /spouse so why should I take it to the shop and pay outrageous service fees when I have the Toyota Service technician at HOME and he did all the work needed to be done. And asked me to bring to the shop for the recalls which some of them he performed himself with work orders.
He also noted that the engine was leaking...wow really? It's 15 years old. There's a reason why it lasted me so long if it was neglected like he said it would not have lasted that long. Don't tell me that a vehicle 15 years old will not leak. Maybe not all of them will but it's normal if some do and it's not due to neglect, it's due to normal wear and tear.
Bottom line he was really unprofessional and when the insurance inspector went to the shop to see the van Mr Bryan Mckeon made sure my claim got denied. He never mentioned to the adjuster that my spouse was a Toyota dealer mechanic and fixed my van for the past 5 years. Unfortunately he stopped working for Toyota a few of years ago but continued at other dealers.

They gave me a 5,000 plus dollar bill and said that my engine was locked and it's not true.
I put oil in it and drove it to another shop that will fix the leak and clean up the engine for one fith of that price.
Update 8.10.20
Like I said before. I took the van to another dealer and they replaced the rear main seal and also all the motor mounts and the engine is running smoothly without any leaks .

Pain. And daniella great job
Thanks

Chuto, Vernon and Jason provided excellent customer service. Vernon worked out a great deal on the car we chose. Very nice, polite and attentive staff.

Worst transaction I ever did in my life I purchased a car at this dealership only to go home and saw that I don t have a master key to the car it was a preowned car in Ford have a feature that says Mykey active and the car could not go past 80 mph.... I tried to get this issue resolved every time I call the dealership to speak to someone they had me back and forth within the sales representative I spoke with and the manager . The receptionist would always say that the person I am trying to get onto is not in or never available .

it took almost 2 weeks to get resolved
I was happy that they resolve the issue but would I go there and do business again most likely not

Best place to come if your are looking for a waste if time. Came for a tire rotation and I waited for 4 hours. I could honestly do a faster tire rotation by myself with a toothpick.

I had a great experience with Toyota today, Jorge was great with introducing the vehicle and Francisco and Jason were very professional with helping me to finance the car I always wanted to have! Highly recommended!!!

We had a great experience with this dealership, and will recommend them to anyone we know who s searching for a new or used car. Everyone we met and worked with here were very professional, unlike our horrible experience at Seminole Toyota. Jason and Raul were both great, so was the initial salesperson who helped us out.

Laura was great, Cesar too. However, we first got a salesman we asked to change cause he was terrible. The other, who actually sold us the car, was great (Raul).
We bought the car and had some issues (little noises, no big problem), we still don't have them fixed but I'm confident that we're going to!

A big thanks to Jordan, Andres and Jean in finance for their amazing customer service. I also wanted to thank my Haitian Salesman (I feel horrible for not remembering his name. He was such a good salesman because he listened to my needs. A very special thank you to Jordan the GM who turned what could have been a bad one star review into a 5 star review, not because he placed me in the vehicle, but because he actually cared about my experience and called me back to find out what happened and at the end of the day I was able to leave with the car of my dreams. It was exactly what I needed for me. Cargo space, good on Gas, and a reliable vehicle. Thank you Jordan, Andres, Jean, and my Haitian sales rep you know who you are.

P.S. and a very special thank you to Jean in finance. He has such a presence about him and when he speaks he is so kind. He was very patient with me when I asked the same questions over and over to ensure accuracy. Thank you Jean in finance for all the help and leaving me with a great quote. One does not have to yell to prove a point

Juanil daniela ceaser. Everyone was great and very professnal i had a very good experience

Jean, Ricardo and Khan they took excellent care of me. Making sure I got what I wanted and could afford.

My overall experience with Mr. Manny I Don t remember his last name but it was the worst !! No customer service. I bought my car a month ago and my car is already in a bad shape and the only thing he could told me its $1208 in repair so Toyota putting cars on car lots with bad problems i only drive 15min to work .The worst i can tell you bad deal

Ricardo, Daniel, and Jason helped us pick out our Rav 4. They were polite and considered all of our needs. We would recommend them for anyone purchasing a vehicle!!

Scotty B and Pamela were great. Very helpful and personable. Jose was also very friendly and down to earth. No pressure sale at all.

Felix, scotty,Carlos and Kyle were very helpful. Were not pushy and answered any questions I had. I would def recommend purchasing your car from here.

They were very friendly and the service was better than I imagined. Alton was super helpful as soon as we came. Fred also made our experience 10x better; without him or Pam we wouldn t have been able to drive away in our new car!!

After one bad dealership experience after the next, I finally went to toyota of orlando and was amazed at not only the customer service but also the prices. Andre, Michael, and Carlos were amazing to deal with. Thanks guys! 10/10 would recommend!!

Great experience working with Ciara, Chris and Donte. Very efficient and thorough.

I appreciate the time and effort put in to helping me get my new car. Laura, Chris and Jason was exceptionally courteous and helpful.

Ciara was helpful and explained everything about my contract with a lot of detail. She was great. Highly recommend.

Ricardo was very helpful with picking out the perfect car that fits all my needs. Scotty help with getting our price to a great a affordable cost. Roxanne was very helpful getting our paperwork in order and getting us on the road.

I originally came here because of their outstanding reviews and willingness to match/beat the competitors prices. However, I left feeling disappointed, disrespected and lied to.

I went to the dealership to look at a Highlander XSE. They did not have the color I wanted but I was told they could sell me a Highlander limited for the same price (this turned out to be a lie). Because of this I test drove the Highlander limited. I decided I would purchase the vehicle since I was told it would be the same price as the one I originally wanted. When the sales manager or representative came to negotiate the price, he told me he could only go down $500 on the price of the Highlander. I advised him I was told I could purchase vehicle for the same price as the Highlander XSE. He just looked at me and stated, you want the Limited for the same price as the XSE?, have a nice day. That was the end of our negotiations.

The next day a representative called me to ask about my visit and told me he would talk to his director and call me back. I am still waiting on the call back.

With that said, the sales advisor who showed us the vehicle was very knowledgeable of the vehicles features and what set their dealership apart from the others.

Update 03/18/2021: I have not yet spoken to or received a follow up from the customer service manager, as stated in response to my review by the owner.

Ciara explained everything so well. She s really great!

Hassan Jerry and Carlos they give us the best service .I definitely will comeback here again

Sue Aundre and Steven you guys were great. Steven was knowledgable aundre was courteous of the financial time that we are living in and was able to guide us through. Sue was patient with us being able to read understanding what I was signing to.

Everything was great we all the people from Toyota orlando also to Antonio, Nicole and cesar

Vernon had tremendously help me with getting my car. Had help me throughout the whole process and even help me get the best of deal i could have get. Cesar had help me and was very understanding and had explained in details all the finacial part.

Ms. Ciara made me feel very comfortable during the paperwork process. Most importantly quick and efficient

Scotty and Ciara were wonderful to deal with. They both made the process as quick and painless as possible. Everything was very clear cut. Definitely would recommend coming here for your next vehicle.

Ciara was very organized and appeared to be knowledge about the many forms we had to sign. Wish the car note could be lower but she has no control over that! Therefore, I give a 4/5 for our experience.

We went there for looking for a car yesterday. A salesman who was called Michael. At first he was friendly and explained to us about cars well. And we test drove. However, we wanted to consider which car is the best for us. We just wanted to compare the cars and we didn't want to decide yet. He said us "It's cheap, it will be gone soon, it is what you want!!!" His attitude was suddenly aggressive and looked mad, we were uncomfortable to hear that!! It might be cheap, and it was cheap for him. But THIS IS NOT LIKE GROCERY SHOPPING for customers!!!!!! Terrible experience.

Excellent service from Jorge Pacheco, it was an amazing experience and a very fast process to get my new Car. I highly recommend this place. Pam was excellent as well at the moment of the closing contract.

Great Job,Excellent service.Thank you Irina,G. Rosa and Pam

Jonathon was very patient, friendly, and knowledgeable. Scotty was absolutely excellent in breaking down every explanation and answering all of my questions, he really helped me get the best deal. Allison was polite and quick with my paperwork.

Took my wife to get her car serviced and Christie Lenart did a marvelous job, I am grateful for her and for the positive experience. Thank you.

Good!
Gonzalo
Fred
Keisha

JASON
Thank for helping me with the paper.

Scotty, Cesar, and Bonnie made our experience seamless, and we left with exactly what we wanted! We will be back for future purchases, and I recommend you ask for them for the best deal!

Horrible experience overall. Kept getting expenses added that weren't requested. Lied about features the car had by Kevin and financing went quick with Cesar but high pressure all the way through. Had an issue with a spare key and Fransisco kept avoiding me after the sale was finished 3 days latter trying to get my issue resolved the dealer finally got my issue resolved.

Ciara is great, professional and very helpful! All the steps happen very quick and we love the way she works with us.

Nicolle Isabel Jason thanks for my new car and the experience

My service was excellent with the service the 3 assistance very grateful Patrick, Rafael and Cesar. Keep continuing the great job with customers

The experience was nice and simple. Employees were nice.
Employees: Raefal and Cesar

Jonathan L was super helpful in finding a car. He was a nice guy, and knowledgeable about the vehicle. Jorge was amazing to work with. Cesar was very fast at paperwork. We were in and out quickly.

Manual, Andre and Jason were exceptional help buying a new car!

Michael, Rafael and Jason did a great job, made it a pleasant transaction. Looking forward to the Highlander.

Antonio, Pam & Irina did a great job in supporting us. I definitively recommend Toyota of Orlando and their team. I would also like to acknowledge the excellent job done by Pedro - he was key for my decision to move forward. Congratulations.

My overall experience was amazing at Toyota of Orlando! Kevin greeted me at the door, displayed and test drove my future car his service was professional and pleasant. I was then greeted by Rafael who helped me closed on getting my brand new car! He answered every question or concern I had. I was then closing on my car with Cesar his service was also amazing very helpful with any additional questions I had. Overall my experience wouldn t have been this good if it wasn t for these fine employees! Thank you so much!

Thank you so much Toyota of Orlando for everything. All the guys that helped my family here today we're great. Daniel and Vernon and Charles made it easy and explained everything thoroughly

My experience with Scotty, Jason and Cesar was very satisfying

I came in and was helped by an extremely knowledgeable representative by the name of Arron Karria. He seemed truly interested in making sure I received stellar customer service and brought things yoto my attention that I was not aware of. It seemed like he genuinely cared about my personal situation. I left knowing I had been treated fairly and assured in the work done to vehicle.

Isabel, Sue and Evelyn were very helpful for me today

Loved the service, taken well done, situations easily figured out. Cesar and Jerry they were excellent employees, helped us with everything.

From the start, the whole process of leasing a new vehicle was made seamless thanks to Ray quickly stepping up to show us every vehicle we were interested in and being very knowledgeable in the tech and specs for each one. Once we had a general idea of what cars we liked, Aundre our specialist was able to make sure we had the best offer possible for our lease, even making sure everything was set up properly with our car insurance (he helped us save money from what we were paying before!). Everything wrapped up nicely with the help of Cesar our financial specialist who pleasantly made sure all our questions were answered and that we were 100% satisfied with our purchase today! Happily leaving with our new CHR, recommend this Dealership and team to everyone! You ll be in good hands :-)

I've got to say that this has got to be the best experience I've ever had on any dealership, these guys are great. Arron was the service advisor which took care of my Toyota inquiry (which was a gas & sensor issue which I was experiencing with my SUV). Arron did a fantastic job. I had gone to a couple of mechanics before arriving to TOYOTA OF ORLANDO, and none was able to fix my issue. After being fed up of dealing with independent mechanics I finally did what I suppose to do since the very beginning, I went to TOYOTA OF ORLANDO and Arron was the one who helped me out. He took me step by step on what the issue was and basically gave me a full run down of how to fix it. 24 hours later my SUV was as good as new. From now on I will only come to TOYOTA OF ORLANDO whenever I have any issues. These guys are the best.

Jason Martinez, Collision Center Manager at Toyota of Orlando was able to help my parents with their vehicle and had a GREAT CUSTOMER SERVICE! My parents were very happy with his overall attention to details and hospitality. Thank you Jason! from Mildred Emmanuelli

Everything was good....no pressure... Service Advisor Victor was nice and his customer service was awesome....also thanks for the military discount.

We arrived in order to get information and buy a Tacoma. Michael Gahr help us deciding wich one best fit. Rafael Rojas helped us to get the best deal and Cesar Velez explained the financial services. Thanks.

Had a pleasant experience leasing my car today. Cesar, Dante and Andre were very helpful and helped us the whole way through

Chris Jimenez sales specialist was amazing. Understood what we wanted and made it happen. Jamal product specialist knew his card and explain all features for the car. Cesar Velez helped with a breeze to complete the finance and explained all throughly. I am very happy with my purchase.

I had a great experience here! Jonathon, Scotty, and Cesar made the experience 100%. I would recommend buying a car here to everyone.

Kevin, Rafael Rojas, and Jean licock was extremely helpful very step of the way . From time I entered the parking lot I felt that I was going to get my truck and those gentle made it happen. I recommend those guys and you will be please

minha experiencing e excelente thank you Scott, thank you cesar

Big shout out to Toyota of Orlando, in particular Aquino, Raul and Pam. My son needed a truck and up one arriving here we met Aquino who was patient, knowledge and put my son in a truck that was a perfect fit for him. Raul then made magic happen in getting the loan approved and then Pam made it all real in finalizing the deal.

We can t thank you guys enough, we are grateful! I will be back, I have my eye on a Toyota 4 Runner!

Thanks everyone!

Juanil, Isabel and Jason give me the best costumer services ever in my life. Ask for them.

Ray, Raul, and Jason were so great to deal with! Buying a car is stressful no matter what situation you re in and Toyota of Orlando talked me through the whole thing and gave me space to think when I needed it.

Evelyn, Irina y Carlos where very helpful and efficient during the entire process, thanks for a great Service.

Ricardo, Ciara and Chito provided me with excellent service , very happy with how the process went. Recommend for sure !

Great experience, thank you for all the help. Ray, Andre & Jason 100% recommended.

Aquino, Antonio, and Jason were awesome. Smooth quick transition into my new vehicle. Thank you gentlemen

Ray, Andres and Cesar are awesome, super-friendly and helpful. Really recommend all three of them and Toyota Orlando.

Mike was so sweet and really personable. Made you feel like he was going to take care of you. Raul was super thorough and knowledgeable in his explanation of financing and my options. He takes the time. Jason is a ball of energy will make the whole financing process probably the most fun part. I couldn t recommend enough! :)

Jason, Ricardo, and Carlos was very helpful and understanding. All three of them was at most VERY patient. Great workers. They made my experience here great and will recommend them to other associates.

Best car buying experience yet. From the start- Donte was great with showing us the car and what it was capable of. Scotty was our Sales rep and helped us out with great knowledge and patience. Thank you for your service both military and with Toyota. Cesar assisted with financial things and was calm and great.

Amazing service!! From beginning to end
Donte Rafael and Pam !!!! They did great !! We appreciate them

The experience today was very good. Ciara explained everything clearly and quickly. She s awesome!!! Franklin did a very good job too. He explained everything with details and helped us make a good decision with our purchase The only problem was to witness the disrespect from Andres to his co-worker Franklin in front of customers. He must learn to respect others, especially in front of customers. Thank you to the Toyota family for helping my wife and I to continue our journey with Toyota. Awesome quality and wonderful experiences.

Stephen, Ricardo & Cesar were amazing and had a lot of patience with us. As always service from beginning to end was incredible. Second car bought with them.

Every ones is great , Raul, Franklin, Cesar
Very professional!
I would surely return for my second car!
Thank you !

Had such a good experience at this location and the customer service is great. Arron was really helpful and kept me updated throughout the whole experience. Really happy I got a car with you guys!!!

Michael, Rafael, and Jason were super great and very helpful, helped me choose the perfect car with a great affordable deal! Super understanding and I would totally come back and use their help again!

First time buying a car. Drive me true the process in a rush. After a week I called because my passenger seat is shaking bring it to service and said that is the tires. Now I got to buy tires to a car that I drove for 2 weeks no manager want to help they just keep being rude and mad and give me a discount on tires now they said that if is not the tires and something else I got to cover the costs and I even make the first payment. They said owner won t do nothing and that sorry that I have sign contracts and paperwork. After 2 weeks they play that card against me now I got a payment and a car to fix. I feel scam and drove in the wrong direction for my first experience. Do I need a lawyer with me to buy the car in order to not be in this situation?

Dante, Fred, and Pam provided exceptional customer service. I am so happy I went through them. Thank you guys!!!

Derek , Vernon and Jason were fantastic. They made the leasing process simple and easy. Vernon will make you laugh, definitely ask for him.

I had a great experience dealing with Stephen, jerry, and Jason. Will definitely be back again next time I'm in need of a car

This is a long review but I assure you that is worth the read.

We went this last Saturday looking for a new SUV. Michael was outside and he was AMAZING. He is very knowledgeable, professional, nice and provided an overall great customer service. After we drove a couple of SUV s we decided to try to make a deal for a Toyota Highlander. We then went with Angel Vargas. Angel was friendly, professional, knowledgeable, honest, personable...well, by far he gave us the best customer service that we ve ever received. We provided all the information for him to take to his director of used vehicles as we were going to make a trade in. He came back with a great deal for our Jeep trade in to get the Highlander. After this we were just waiting for Financial Services to finish signing all the documents and leave in the new Highlander.

After waiting for 4-5 hours Angel came back to us. The 60 something year old director that was the one who valued our Jeep made a mistake and now the deal was off. Keep in mind that we had already signed some papers, our credit was pulled, we had already transferred all of our belongings to the new Highlander and the down payment was already paid. The only thing that this man did was to give us a new deal where we needed to pay around $300 more on the monthly payment. This was not what we were looking for and after all of the time that we spent there and his mistake he was not even able to come to us to apologize.

We are sure that there is some type of law that protects us as we felt humiliated by this man. We felt discriminated because of our ethnicity and because we are young. He did not treated this with professionalism at all and we had to transfer all of our belongings back to our Jeep in front of everyone which was embarrassing. We have to wait around 24-48 hours to get the refund for the down payment (which technically can affect us to do another down payment if we didn t had more money for it), we have a credit inquiry on our report that was not necessary and he never apologized for it. This 60 year old something man needs to retire or get fired because he deserves it.

How in the world are you going to cause all of this trouble and not even try to say I am sorry . We really feel that it was because we are young and Hispanics. He never treated this situation seriously and he was definitely not professional.



If you are looking for a Toyota do yourself a favor and go to another one. But if you decide to go against the odds make sure that this old man doesn t have anything to do with your deal and get assistance from Michael and Angel...they are the best.

Note: We ended going to Lexus of Orlando and getting an amazing deal on a Lexus...which is a luxury vehicle. They have Toyota s too for what is worth.

Update: no one has contacted me as for today 4/15/21

Vern,Jason, Chris and Pam were very helpful to me and my husband. Great customer service

We ve come to Toyota of Orlando for the past three years and the experience has been always great! They keep improving the sales process and we ve been able to make good deals! Theis time around, the attention and care we got from Isabel, Juanil and Jean was outstanding.

Felix ,Antonio, and Cesar had amazing customer service would recommend going to toyta and asking for them !!!

Ladies, thank you for all the attention to me. It has been awesome, Sue, Irina and Juanil.

Kevin and cesar took very good care of me on my new Toyota tundra explained everything in depth making sure everything was correct best place to buy a new or used toyota will be coming here always