Toyota of Orlando Reviews

This dealer cheats customers. When i went there on July 6, they said there was no interest. But when i was doing paperwork, it said there was interest of 6.4%

My wife and I bought her Toyota Corolla here in November. We are expecting our first child and needed to upgrade to a four door vehicle for obvious reasons. Our experience with Jerry Sun was outstanding. We have never met a more trust worthy salesman. He worked very hard for us and got us the best deal, payment, and car for her. 3 Months later we needed a vehicle for myself as well. We returned to Toyota of Orlando and specifically asked to work with Jerry, who sold us our second vehicle with the same incredible dedication and ease. Jason, in finance, made the paperwork process a quick and stress-free experience for us. Thank you to both of you!

Jose, Ricardo, Carlos Meran, They were very awesome as always, will continue to come back for the next vehicle and more. I have always loved coming here.

Very excited to say that I have purchased a Camry with the help of Kevin, Rafael and Ciara. I can honestly say that this was the easiest, fastest and most pleasant experience I've ever had while buying a vehicle. Thank you for the workers of Toyota

I am very happy with my new car. Jerry help me get the new 4 runner on very good price and Cesar help me do my paperwork with all the explanation. Perfect team work

This is not the experience that I was hoping for when buying my very first new car. I have worked really hard on my credit for quite some years so i m respected at the time of buying something or get a good understanding with everybody when is finance related. I dont know if it was the way that I was dressed ( casual) or that it was mid afternoon (5:45 pm) but the guy that was showing me the cars was barely interested and I had to keep asking questions to get him to talk to me about the car! Then I was asking some other questions about offers that they got going on just to be answered with a blank I don t know what you are talking about so I had to look in the toyota website for them to talk about it!!! I even asked for some features that I wanted on the car and they made it look like they didn t have any and when I go online I find plenty of cars on their lot! Totally disappointed to the point where I got to my house with the new car and wanted to return it and go to Toyota of Clermont to be treated as I deserve, a customer willing to invest on a good car, the first new car of his life

I m always satisfied with the customer service when I leave here, thanks to Arron Karria. He makes everything quick and easy for me when I take my car in and there s never any issues. He s knowledgeable and always friendly. Definitely ask for him when you go.

I called this location where I purchased my 2016 Tacoma and was hung up on after 10 minutes of being on hold for the service department. I then called back and asked to speak with the service department and was able to speak to Dan. I explained to Dan that I purchased my vehicle recently and there was sand to be found in the engine oil. After explaining the situation to Dan, he assumed that I was asking for an explanation as to why this happened and said there is nothing he can do or say unless I bring the vehicle in. Dan did not work to resolve the reason for my call and he was not polite at ALL. I tried to explain to Dan that I was not calling for an answer on how this happened, but his tone came off rushed and disrespectful. I work in Quality Assurance and I understand the importance of customer service. The level of service I received with this location was unacceptable and I will no longer be returning to this location for assistance.

Everyone from Michael, victor & jason were great
Quick & easy
Right to the point
Easy PZ

Really appreciate everyone in staff especially michael showing us around everywhere s our crazy kids in tow

My experience at Toyota Orlando was phenomenal. Ms. Ciara and Aquino took great care of me like I was their own. I d highly recommend this dealership.

Donte was very patient when helping us select a car. Fred has been our regular credit approval. We have bought 5 cars in total from Fred. He is amazing. Sue helped us with all of our signature documents. She was extremely helpful, and was very thorough with us. Great job from all three associates. 5 star all the way.

Got picked up from my home by Jerry very professional. And Alton gave a tour and a test drive my finance guy Cesar Velez explain all in detail. Good job Toyota of Orlando

I had a great experience. fabrice, Rafael R, Cesar Velez did a good job explaining the detail of the car to us. Thank you for you guys help.

Had a great experience at Toyota of Orlando. Cesar and everyone else at the dealership were very knowledgeable and professional.

Jose, Rafael,Jason. Very good sales and they explained everything to very best for me to understand everything. Thank you for your help today

Andrea, Irina and Jason help me a lot on the purshased of my new car and it was a lot easier and quick. Thank you

Great experience!! Totally recommend

Isabel, Juaniel and Ciara are awesome!

Dante was a great start to the experience very helpful. Francisco answered all my questions very nicely. Jason finished it off and helped seal the deal with ease and a smile on my face. Thank you Toyota for the best service.

Thanks to Gabby, Jason, Juanil I had a wonderful experience purchasing my new 2020 rav4 LE. The best experience yet..you guys rock!!!!!!!

Chito, Andre and Carlos. I had an amazing time with those guys at #ToyotaOfOrlando, great customer service. Thank you for your services.

Great customer service. Ciara was great and explain everything very professional and nice.

Thank you for your great service Toyota of Orlando. Special thanks to Sue Chris and Laura.

Everyone was polite and professional. No run around. Thank you Aundra, Alton and Cesar.

My overall experience at Toyota of Orlando with Jerry, Scotty, & Cesar was amazing! They took out the time to help me get my very first car at a great deal and I appreciate their lovely customer service. I recommend you shop with them!

I had an awesome experience. My sales specialist Vernon West was very attentive to all my concerns. The product specialist Abell Reyes was knowledgeable I got exactly the truck I wanted. Ciara Napieralski was very knowledgeable and thorough in finance she answered all my questions. I will definitely recommend Toyota of Orlando to my friends and family.

Thank you Ciara for my purchase, fast easy and quick.

Jose, Raul, and Cesar was very helpful it s was an amazing experience i got my car the same day i was so happy

I was assisted by Daniel, Ricardo and Pam. I had a great experience here at the Orlando Toyota. From the second I got here I was greeted and very promptly taken care of. I knew exactly which car I wanted, Daniel went through all of the car features and took us on a test drive that sealed the deal for me. Ricardo went above and beyond to get me an ideal payment and be able to leave with my dream vehicle. I am very happy with the customer service provided by all of the employees that helped me and would definitely come back for my next vehicle. I can definitely say this experience won me over as a a loyal toyota customer for life.

Aquino, Aundre, and Carlos treated us well in our car-buying experience today.

Andrea
Irina
Carlos

Enjoyed buying a new car today. I received a great deal on my 2020!

Jerry, Fred, and Jason provided exceptional customer service. Free helped me to secure financing, and Jerry helped me find a great car! Jason was friendly and knowledgeable! Thanks Toyota of Orlando!

If I could give more than five stars I would! I want to give a HUGE thank you to Danny in the service department, he is a superstar! When I brought my truck in, he was thoughtful, caring and optimistic and informative about the whole process. Danny went out of his way to ensure my peace of mind towards my truck. If you want legendary customer service, look out for him when you need any sort of service for your vehicle. Driving my Toyota Tacoma is a blessing, having a company that focuses on customer satisfaction like Toyota of Orlando does makes me even more proud to drive my truck. God bless you all, and the hard workers of Toyota.

Fred and Carlos

He s doing a good job.

It was a great experienced. I want to thank Angel, Jorge and Cesar. They were very helpful!!

Donte was excellent with service.
Antonio was very knowledgeable.
And Jason made my life easy and sealed the deal.

Amazing experience all around! Carlos, Pam and Rafael helped us at every step of the way to ensure we had the best car buying experience! Highly recommended!

Great place to buy your car, very professional. Alyssa is so sweet and nice for taking us around, Andres is so sincere about the price and helping us a lot. Pam is also sweet and help us about the financial documents.
5 Stars review!!!

Man o Man have I ve got to rave about Manny Santiago, I brought my 2018 Tundra in for service and he helped me get in and out in a jiffy and not like those jiffy lube places that won t service my truck because it s lifted, shifted and like me gifted. Thank you so much for taking good care of me and my truck, I love my tundra, can t wait to find my ride or die chick to sit with me when I go 4 wheeling. Keep up the great service. Thanks Emmanuel.

Kevin, Jerry, and Carlos were extremely helpful during my first time buying a car. These representatives of Toyota of Orlando were informative, resourceful, and made this a seamless process.

My car buying experience with Toyota of Orlando was exceptional. I was greeted promptly and my experience from beginning to end was phenomenal.

I would highly recommend buying from this dealership. The service received from Scotty in Sales, Donte as product specialist and Jason in Finance was literally well above my expectations.

If you want a seamless experience when buying your next car my suggestion would be to make this dealership your first visit.

Thank you so much Toyota if Orlando for everything. The service here was fantastic. Alton and Scotty and Charles all had great customer service skills and helped us so much. We are great full and love our new car

My Husband and are were very happy with the service we received from Donte and Chris from the time we walked in the door. They made sure that all of our questions, concerns, needs, and wants were addressed. Cesar was very pleasant, attentive, and detail oriented while going over our contract which was very much appreciated. Our overall experience was the best we have ever had purchasing a car. We look forward to purchasing more vehicles here with this team.

Arron Karria took good care of us and had good input very we ll mannered man and great employee

Everything was fine. I was greeted nicely outside, showed the car I liked, and was able to test drive it. When I went inside to get a business card things went south. I was presented to an unprofessional sales associate named Andres. He came to the table aggressive trying to force a sale. I had already stated that I was just looking and doing researching. He came with a pretext and analogy that did not fit the situation. He did not listen to my frustrations as to why I wanted to wait. He simply wanted to meet a quota and it was not appreciated. I do sales for a living and I would NEVER treat a potential customer that way. Horrible experience that left a bad taste in my mouth.

Great customer service! Fred, Ray and Carlos were very diligent and patient throughout the process. Would definitely recommend shopping with those guy.

Yesterday 3/17/2021 I arrived at Toyota service dept at 4:45p. My appointment was for 5:00. I went in for a oil change, I sat there and waited for my vehicle. Around 6:00pm I was told that my oil change is being worked on and that I will need new back brakes. Around 7:00pm, while I was still waiting on my vehicle, that they will need to keep my car until the next day because of a recall. I then said I will just bring my vehicle back tomorrow for the recall. I was then told I will have to wait to get my brakes done the following day. This was VERY bad poor communication and unorganized! Had I been told from earlier my vehicle had a recall I would not have sat there and waited for almost 3 hours for them to tell me that. I then agreed to the rental they will give me. A Toyota Corolla was all they have. I drive a Toyota Avalon, I need a spacious vehicle and the car they gave me was very uncomfortable! and that rental was not ready until almost 8:00! I have been a loyal customer with Toyota for some years now. This is by far the worst experience I have ever had!

So 16 days ago to be exact we traded our 2018 Toyota Highlander to a 2020 Toyota Highlander Limited. My wife happily obliged when she was asked if she could post a review because everyone seems to have been very nice and accommodating and we're happy with the trade in offer. So as expected, she rated this dealership 5 STARS! Of course once the "business" is done and dusted and you needed to follow up some stuff that's when the never ending phone calls and chasing starts. We were told that the floor matts will be provided as it is part of the deal but will be mailed to us as they don't have it in stock. My wife phoned the sales specialist Irina after few days to let her know that we will drop by and pick up the matts instead of them mailing it to us so we save time and don't have to wait for it any longer. Earlier last week, she was told that it looked like it will arrive that week and Irina said she will give us a call by Friday around 3pm to give us an update but we did not receive any calls! Few days ago, she called and followed up and was told by someone from the parts dept that per his manager, they don't have the matts yet and don't know when they can have it as it seems the one supplying it to them had stopped supplying it for now. So then are we just going to keep waiting for who knows when they will have it on stock?? We have taken the matts from our other car just so we have something to use for the meantime. We have checked and some dealerships have it in stock!

My wife wanted to address this to their Complaints dept and had spoken to Cynthia on Tuesday and she was told that Cynthia will find out but did not call her back. My wife left a message yesterday as she wasn't picking up the call. Awhile ago, my wife managed to speak to her and she said to hold on a moment as she will find out from Irina the sales specialist but her call was actually connected and was answered to by a man who doesn't have any idea what was going on and my wife has to explain what the issue was. He connected the call back to the customer service so they could transfer the call back to Cynthia but she did not pick up the call anymore! She could have at least told my wife that she will connect her call to somebody!!

So we have the impression that even raising issues to their "Complaints" dept is useless as it is not being dealt with properly!! By this time, they should have at least found means on how to fix the issue!!

Came in today and had a great experience from start to finish. Kevin did an excellent job in meeting all my needs in finding the right car for me. Christopher and cesar were amazing and made it easy through all the documents and signings.

Aquino, Jerry, Carlos

Received fair treatment

Liars, cheaters and just plain bad people. Sue, Victor and Daniel.

I had written a full text telling our story but I'm not allowed to place it here. "Too many characters"

Basically we were lied to into getting a car we didn't want, lied to about running our credit (long story), lied to about who was actually financing us and then lied to about offering a "great" deal to make up for all those lies.

Worst people I've ever dealt with and will never step foot in this dealership again. I sincerely hope you read this and go to any other place instead. At the very least you will be treated with respect.

Jerry Sun, Pam Anderson, and Jamal Harris were absolutely amazing. Came in to test drive a certified used car. Was not expecting to walk out with a brand new car, but Jerry and the team did a great job and provided me with the guidance needed to leave with my first ever BRAND NEW car! 10/10. Would reccomend Toyota of orlando to anyone and everyone. Thank you for the help guys! I look forward to continuing business with you in the future...

Excellent customer service , specially from Gabriela Nava . Thanks a lot .

Aquino,Victor and Jason thank you everyone you're the best.

Bruno,Fred and Carlos service was exceptional they went up and beyond to ensure we made the right choice

Ciara was great really polite and overall enjoyed my time. She Made signing paperwork a breeze.

Hassan, Ari, and Fred are awesome! Her office smells good too. Fun and easy experience.

Excellent service Ciara and the whole Toyota Orlando team

Sue, Fred, and Angel provided me an exceptional distinctive customer experience.

Johnathan was fantastic showing the features of the car we are interested in. Fred listened to our needs for purchase. Cesar was quick and showed exactly what was needed to be done.

I am very pleaseD with the service that I received today with Chito, Chris & Sue. They were all very informative and super helpful. Thank you all so much!

Jason King, Andre Molinari and Carlos were great!!! I've had a Toyota highlander since 2016 and I just got a new one here.

Sheher knowledgeable and nice

Jerry informative and very personable

Carlos it went. easy

Service dept was nice and kept me informed. After diagnostic I decided to go with Firestone to do the repairs after Toyota had anywhere from 90%-110% markup on parts cost. I asked for the part numbers for the items i needed and surfed the net. Toyota's own web page for parts had the items much cheaper than the dealership and the prices for other services like brake flush, steering fluid flush, and synthetic differential flush were half price at Firestone compared to Toyota.

Ciara N. was very friendly and clear on the financing explanation.
Highly recommended!

The best service ever and they give me the price I want, just talk with Jerry and Pam when you get there.

Danny was respectful, professional, and attentive to detail. I was there for regular maintenance and my car was serviced promptly and efficiently. Was a great experience.

G Rosa, Daniela, Evelyn, Carlos they did a great job, we were very pleased with their services!

Vernon was great during the buying process. No hiding and being honest with us. He tried his best to get us what we wanted and worked great with both parties. Pam made the signing process painless and easy.

Rasheed in internet sales was the worst person Ive ever talked to at a car dealership. He insulted me while inquiring about a new car quote and was very rude. He refused to let me talk to anyone else. Very awful experience and very awful customer service.

Today experience with Toyota was excellent with professional gentleman Daniel, Jerry, Cesar

we have a great experience especially on collision guy named Jason took everything on the car it did a great and very professional job service was awesome on Orlando on Toyota of Orlando thank you

Kevin, Rafael Sanquiz and Cesar Velez were really professional. We had a great experience at Toyota of Orlando

Gabriela Nava is the best one in customer service, nice and friendly.

Michael, Andre and Jason we had a funny and long time but we made deal, the team was very warm and helpful. Good team!!!

Daniela ,Vern and Jean they did a great Job and I found the deal that was looking for. Thank You

I had the most exquisite experience at Toyota of Orlando. Jean Lacock, Rafael, Michael are amazing.

Honestly, Victor, Pam, and Daniel helped me a lot today. All of them did an incredible job by helping me and guiding me with everything I needed help with finding the right car for me. If I ever decide to get a new vehicle I ll definitely comeback and I ll ask for this guys again..

Thank you guys for everything you guys did today for me today.

Cesar, Antonio, Jamal are great professionals, who helped us to get the best offer and best car. Thank you Toyota for dedication and for creating so nice atmosphere here.

Very good experience, michael, Chris and Jason was very helpful and amazing.

Donte, Fred and Ari were great thanks for everything

Based on my experience on the phone with this Toyota Dealership, I would set foot into their showroom and even think of buying a car from them.

Their phone etiquette is subpar, horrible, and all they do is transfer you around to a voicemail box that nobody checks.

You are left on hold for several minutes. They do not return to pick up the line.

I attempted over a week to get information and pricing on a replacement key fob. You would think this would be a simple task, but not at this Toyota.
After being on hold for several minutes, I would hang up, wait a few minutes and call back ---- same thing. I would try the next day. Same thing. No answer from the reps, and horrible long hold times. I called back at different times. ---- same thing. No answer from the Parts Desk or placed on hold for well over ten minutes.

Based on this experience, I will take my business elsewhere.

My experience were god Rafael and cesar special thabk you so much

Jerry, Vernon, Bud, and Jason helped us with our Highlander hybrid purchase today. We had a great experience. They are all super helpful!

I came to re sing my paper work and andre and ceaser were amazing they lower my payments down and I can t thank them enough I will definitely recommend them to all of my friends and family big shout out to both of them!!!

Ray
Rafael
Jason

Extremely courteous professional and straight to the point.

Great experience all around, Ciara in finance exceptional! Victor & Laura in sales also great!!

Kevin B
Andre molinari
Carlos Meran

They did amazing job with me and my wife I truly recommend them

Finally!!! People who know how to talk to you and make sure the person is satisfied with a car that they buy. Meeting Jamal was heaven sent. He was knowledgeable, and so very patient with all my car needs. He was relatable, and had great energy. After I selected my car, Victor helped me with selecting the best warranty and financing for my budget. It was smooth and easy dealing with him. Jason was nice and friendly. Even made sure I got a USB with all my documents on it to keep. Thanks Toyota of Orlando for making this experience Painless and Easy.

CIARA WAS PATIENT, INFORMATIVE AND PROACTIVE. WE WERE IN GOOD HANDS.

Kevin, Aundre & Carlos did an amazing job with my entire car process. They showed genuine interest in wanting to put me in the car I wanted the entire time. I left with a great car and great deal. Would definitely recommend 10/10

The best possible car buying experience! From start to finish professional and courteous customer service! Second and lifetime customer. Thank you James, Jerry, Aquino, and Pam!