Toyota NWA Reviews

Too expensive for the repairs I need to have completed. The amount for labor is ridiculous.

The guys that helped me were so helpful and super friendly! They definitely informed me and reassured me of stuff that didn't need to be done just yet when they could of easily made me pay for something that could have waited. I was also out of there within an hour, as promised.

Just a normal service but was treated very well & service was prompt.

Great place to buy a car and I had a good experience when I purchased used car of 2017 Toyota camry SE . Our sales person, Chase Shelnutt, is awesome. He is so personable and patient and explained everything from start to finish.Every single person that we had contact with was friendly, happy and smiling. They took the time to talk with us and made us feel so comfortable. No haggling and no pressure. Highly recommended.

From the minute we made contact with Steve Landers Toyota NWA our experience could not have been better. We worked primarily with Mike, Danny, and Eric. Great guys, up front, honest, and incredibly easy to work with. When we need a vehicle in the future we will start at Steve Landers Toyota, NWA.

Salesmen was nice and knowledgeable. The day after we test drove the car we had chosen we were ignored for the better part of an hour. However, we had decided on this car and came back the next morning. Unfortunately, after less than a week after the car was in my possession I came to find out that there was a Service Bulletin on my transmission. I was sold a car that needed $1400 of transmission work! No big deal though, I was also sold a power train warranty. Except it wouldn't cover any of the work! Whats better is that since the warranty company was informed of the need for the service bulletin the warranty could be revoked if the work was not completed.

When I asked to speak to the Used car manager I was put on the back burner for several days. When I was finally able to get him on the phone he promptly and rudely dismissed me saying "It's a used car"

Well when you buy a Toyota with 40,000 miles and a powertrain warranty you at least expect a little respect.

Oh, and the kicker? I went to the Toyota dealership in Fayetteville and they did the work on my car for $200 cheaper. Not only will I never do business with them again, but I refuse to even look or test driving anything from them.

I took our Highlander in for it's 15K check up. We scheduled an appointment on line and I had no waiting in checking in and was shown where to go for customer waiting. Service was completed within an hour and they ran it through the car wash..... Great Service - thanks to Jason Jones for customer support!

AS usual... Mark Daniels and the service department at Steve Landers Toyota did a superb job!

We recommend Steve Landers and David Hastings as your sales guy!!!

What to thank Chip Anderson, I totally enjoyed the entire car shopping experience, it was a blast! He was very polite, listened to what I wanted, and got me the best possible car for my needs. Love my new ride, and an awesome experience, would highly recommend Chip Anderson and Steve Landers Toyota to anyone who needs or wants a new or used vehicles. Made my Birthday.

George is great. If he's not the one you started with but the one that is there, he always knows how and where to go to finish what others have started. If I have a question or need help, I know to go to George.

Bought a Rav 4, son bought a Tacoma. Been back a few times and employees are all friendly and helpful.

Good and thorough work. Nice job on putting new wiring harness in. Only glitch was AC box drain line got plugged and caused water to slosh onto floor. Above and beyond was use of loaner Tundra! Awesome.

If your in the market for a new or used vehicle look no further than David Hastings. He will make it the best car buying experience yet.

Best experience of my life at a dealership. Seth is amazing. He had my car in and out of service. I just know he is the top service rep at the dealership. He just knew everything and it was a great experience.

Never rude, always helpful, Thanks for a great experience!

Omg!! I'm still shocked on how fast they worked for me. I came here because another dealership was avoiding my calls after they promised they would take care of me. They even gave my hopes up after telling me they had a camaro ready to be picked up.I absolutely thought I would never get any help but when I showed up at Steve Landers NWA they showed out. My call was returned promptly and the deal was less than an hour. Took me 2hours to go pick my car up and it was well worth it. They are professional, friendly and they truly care about their customers. They have completely exceeded my expectations and made a long lasting impression. I'm still in tears because I didn't think I would ever get a vehicle.Kevin Becker,Bill Ryan,and Kevin Womack thank you guys y'all are true Angels from Heaven!!So hey ladies and Gents if your ever get a frown from the other dealerships around call Steve Landers Rogers,AR while your in town.

Barry was absolutely amazing!!!! He was extremely helpful, didnt waste our time in anyway at all!

Don Joiner exceeded my expectations as my service rep at Toyota of Northwest Arkansas.

After having a Toyota 4 Runner for 14 years, it was a bittersweet moment to get a new car. The Toyota team made it painless! Had a great salesman named Kameron. I recommend anyone looking for a new vehicle to go visit them.

Wonderful experience with great attention to detail. Taylor my service advisor was knowledgeable, friendly and super helpful.

After a few not so great customer experiences, my husband & I were given the time to be heard. Great customer service is very important to us. Thank you, Steve Landers Toyota of NWA & Rodney, for working to improve customer service throughout your company & taking the time to just listen! We will be back!!

great experience! Pedro de la Cruz has helped me out twice, he is awesome!

Great Service always and no pressure sals. I really wishy you bring in Lexus Dealership too so i dont have to take my cars to Tulsa or Springdale for Recalls.

Extremely satisfied with the friendly service rep: and there recommendations.

We went there looking for a used truck and found just what we needed. Kenny the salesman made the event very easy and fast. Thanks for everything. I've been driving Toyota's all my life.

Bill Nabors and Mr. Howell.. Rock Stars!! Thank you

Took my car in for a 45,000 mile checkup. Still working wonderfully! In and out faster than I expected!

Carlos Rosas was very easy to work with!! Definitely recommend seeing him for your next purchase!!!

Great experience! Professional and customer service oriented. Decided to upgrade my 2000 4Runner to a Lexus while having my Tundra services so will be having that serviced here as well.

Sully was extremely courteous and answered every question we had on the Honda CRV, Nissan Rogue, Mazda, and the RAV4. I believe he gave us the best deal he could and we will return to him for our next car purchase.

I take my Tundra and 2003 Lexus here. These guys do a good job.

Thanks for the quick and easy service and being sensitive to social distancing during this difficult times.

Happy with the service and information provided. absolutely no hassle once I got hang of right salesperson. One should check here before going to other places. All inventory available online. Pricing is decent and way of evaluation seems to be transparent.
Thank you Steve Landers Toyota and Carl Williams.

Regards,
Nilesh...

I would highly recommend Chase Shelnutt as someone who can walk you through buying your next vehicle. These guys stayed late and took the time to get it right. From Caleb Kordsmeier to Chip Anderson they took excellent care of my family. We already have a family member planning to come buy their soon coming vehicle here based off of us telling them about our experience.

Great service and their amazing people helped us more than I can ever explain. I will definitely go back.

Bought my first car here. Such a great experience! Juan made everything so easy and took the time to listen to me and truly understand what I wanted and didn't try to pressure me into unnecessary things at all. Completely satisfied, I would recommend this place to any family member or friend!

I'm sorry to write this because our family has LOVED Steve Landers until now.

We were quoted $991 for a repair that I just had completed for $377 at Best Brakes in Rogers. AND Landers charged me $107 JUST TO DIAGNOSIS the problem. Best Brakes -- no charge for diagnosis.

Not sure if they've got new ownership or what, but the cost for repairs seems WAY out of line. I don't have the trust in this dealership that I used to...customer service was excellent!!

It was a pleasure working with Joseph Zecena! I visited the dealership four separate times and and each time he was very attentive and happy to help. He helped me find the perfect car that met all of the parameters I was looking for and helped me get a great deal. If I had to do it all over again I would definitely go back to Joe!

Very friendly and quick service. Nice waiting room.

My overall experience with Drew was very satisfactory. Drew was able to answer all of my questions regarding the service of my vehicle and ensured that I had transportation means as the work requirement was going to take longer than expected.

Great! This was my first time buying a car, and the staff walked me through the process and answered all of my questions. Barry Richardson was a fantastic sales rep

Great customer service! Always speedy and well done! I trust this company to be honest and do the best job.

Buying our 4Runner was the most stress free process we ve ever experienced at a dealership! We loved working with Caleb Kordsmeier, Lex Long, and Chip Anderson! They definitely are the best and we will recommend anyone to them!

was great, super fast and Brandon Whitehouse provide a fantastic service

Excellent timely services by courteous professionals.

Great service!! Everyone was extremely helpful and made the process of buying a car easy.

Always prompt and very friendly service. However, the last few times there has been some black marks left on my cream fabric driver door panel.

Always hesitant to meet car salespersons, but the experience we had at Steve Landers Toyota changed our perception. From the first moment we met our sales person, Sean Chase at the dealership, my wife and I both felt we about to experience a good visit. Sean continued the good experience by contacting us to keep us informed every step of the way. Plus the promise for us to call anytime if we needed anything.
We met many different people employed at the dealership. Each one showed genuine interested in us. From the Regional manager, the finance manager, to the service technician who stopped to ask if we needed help, there was a strong feeling of a family relationship with all who work there.
We recommend Steve Landers dealership to all our friends and family!

Very friendly and thorough service. Service rep explained everything in detail and was empathetic when having to explain unforeseen issues. Great place to buy a vehicle and have it serviced.

Got a great car for a great price. Kenneth was my salesman and he made it a wonderful buying experience. Too bad they tripped at the end. Had a long wait for doc prep. Seemed like it took them longer to get the sales docs ready than to detail the car! But it was worth it. I'm very happy with the car. I searched from north Dakota through Omaha, Kansas City and Tulsa OK and finally found the best deal right here in Rogers AR!

I am traveling cross country from California in my new 4Runner. I needed my 5000 service while on the road. Making my appt was very easy and the woman who made my appt was very nice. She was knowledgeable and made the process easy and quick. While at the dealership, the waiting area is large and comfortable and they have vending machines if you need a snack or drink. If you chose to leave the waiting area it s no big deal. They text and call letting you know your service is complete. I waited exactly the amount of time they quoted and the gentlemen who helped me were friendly and I felt cared for. This is my first Toyota and I m impressed with the service and dedication I have received from the purchase process to my out of state service! I m confident I will continue to love my 4Runner and the service I have and will receive. Thank you Toyota!

My first visit and was very impressed with the friendly folks, cleaness and professional service. Salesman, Mike Roche was one of the best I have ever dealt with....honest, helpful, and a real professional. Thanks!!!!!

My second visit was 9/10/15 and again I was very happy with my trip for service. In fact, the sales/service rep., Brandon Whitehouse, was very friendly and professional in providing me upon asking for information concerning my vehicle. His knowledge of the Toyota was very impressive. Thanks!!!!

Recently, first part of the year (2020) I was lucky to have Johnny Gutierrez in handling my service of my 4 Runner for the second year. Lucky because he impressed me with his service, knowledge and friendliness. Really feel the dealership is lucky to have him as I would rate him a 10 and strongly recommend Steve Landers Toyota in Rogers.

The young man who checked my vehicle in was friendly and super informative.

Always a great experience. Despite living over an hour away, I'm happy I bought my car from Steve Landers Toyota NWA, as I hear horror stories from my friends who've done business with the Toyota dealership here in Fort Smith. Clean, accommodating waiting area and the employees are always courteous and helpful.

Just purchased a 2018 Camry XSE on Thursday. I was able to do everything by phone, as I live an hour and a half away. I was in and out in about an hour at the dealer, which is exceptional given how busy they were! I dealt with Caleb and Robert, and couldn t have been happier with my experience! Caleb and I had done previous deals at the last Toyota dealer he worked at, and as usual, he delivered! Always going the extra mile! Landers also had the best deal around! I would highly recommend the dealership and the two gentlemen mentioned above!

I greatly appreciate Taylor Wallace helping me problem solve a major frustration that I have had for two years. The Entune software map feature never worked properly on my Camry. I use maps a lot for my work, and I could not rely on the application. Taylor told me about the new Apple Car Play and worked with me to install it. She made the process convenient for me. I love the new app. It is so much faster, easier and RELIABLE. Thanks to Taylor for thinking out of the box and taking such great care of me. Regards, Robin A. Mizell.

Joseph Zecena and the staff were very friendly and attentive. Joseph was very helpful, kind, and answered any questions we had. Any problems we had, he quickly took care of them for us. Very great guy!

I went to Steve Landers Toyota on Friday with my friend who is looking for Preowned car. The salesperson doesn t show any interest when we started to ask about other brand vehicles.

I would never suggest Steve landers for anyone and never go here

Great dealership!!! Brandon Creel took great care of my wife and I when we purchased vehicles on back-to-back days.

Staff is very friendly and the device was really quick.

Excellent service as usual! Great job everyone. Stay safe!!

Felix Gutierrez was more then great to us. He is not just going to sale you a car but, he will make sure you feel comfortable every step of the process. I highly recommend him.

Great experience today. Super fast and very helpful.

Our family had the best experience with Steve Landers Toyota. Our salesman Sean Chase really worked to get us what we needed, I highly recommend if you are looking to purchase a car that you ask for Sean. I was also very impressed with the Sales Manager Robert Shell and Victor who did the paperwork. I appreciate that this process was smooth and that y'all really cared! I am really enjoying my Sequoia and my girls both love their cars! Thanks again and we will be back next time we want a new vehicle!
Dessa

Service was excellent - Drew was our service person. He listened and provide all we requested - A full estimate was provided prior to the work and once the work was completed one of the items did not need repair and the bill was less than the estimate EXCELLENT OUTSTANDING SERVICE

Had a 11:15 am time for oil change. Sat for 2 hours and finally went to ask what is taking so long. Management called a meeting and left us sitting. Been using this dealership for over 10 years and yesterday was the worst service I have had. I see no reason to treat your customers this way. Not happy with service.

Friendly, helpful people . They were super nice and knowledgeable.

From the first smile upon entry into the service area, through my service representative, to my car returned to with all my service requests completed; everything was fast, efficient, polite, pleasant and friendly.

Couldn't even test drive the vehicle for more than a minute due to a "tire" issue. Sales man even went out and brought it right back. However he said we could buy it and ask them to put new tires on but they couldn't put different tires on it just so we could test drove it. Made absolute no sense. Will be happy to take our business else where. Spent more time on the lot trying to find the keys to the Jeep and worried about who we talked to on the phone ( for comission reasons I am sure) than actually helping us. Mentioned that we were already pre approved and he didn't even try to show us another jeep.

Excellent service and service managers. Polite. Fast. And thorough.

Be wary of using David Hastings as your salesman for a new vehicle this was my second time and he was just horrible with his service makes the whole dealership look bad.

Seth has been very helpful and was well informed of my issue ! Great place to have service done .

I cannot say enough great things about the dealership! Kameron could not have been more helpful from beginning to end. He made the truck buying experience painless, fun and went above and beyond to make sure the truck was exactly what I was looking for. I will certainly do business again in the future with Landers Toyota of Northwest Arkansas. Thanks for the outstanding customer service!

I wish they would vacuum the inside of the vehicle after they wash it (like they do at my wife's Mazda dealership). I also had to stand around for about 10 minutes waiting for my vehicle after it was finished.

Friendly atmosphere, snacks & drinks for customers, and timely service.

Johnny Gutierrez was the rep that worked with me and he was very helpful. Great experience.

Very pleased, Pedro was wonderful to work with and listened to what I wanted.

Quality work, solid customer service, and a good team at Landers!

Just bought a 2016 Prius and was very happy with the experience! We a great salesman help us, Tyler Klingensmith. TK was very friendly and helpful with the whole experience! Thanks TK we appreciate all your help!

jorge (george) ramirez was outstandind. always greets with a smile and very helpful. my service experience was great-great service dept.

The service rep was very professional. The service was timely. A positive experience.

On the 23rd of this month, I called into the service department asking if I could bring my vehicle in for the 5,000-mile service. Now keep in mind I only have one day off during the week to get stuff done and I don't have time to make appointments because I have 900 other things to do! So while I was speaking with a female she asked if I had an appointment, I said no and asked if I could just bring my vehicle in and fit it in-between other appointments. I was told no and the earliest I could bring it in was Wednesday. This is the 4th vehicle I have purchased from this lot, I have never had any problems calling ahead without an appointment. Well, I decided to call Fayetteville Toyota and guess what!! I was on the phone less than a minute and was told to bring it in. Now was that hard to do!!? When I arrived they had appointments as well but got me in and out of there in less than an hour. I'm glad I decided to go there because Everything and I mean everything about that place is better. I'm not going to like the drive all the way over there but it's well worth it! It's obvious since the new management or whatever has changed at Landers, so has the customer service.