Excellent service you have.toyota from carlsbad and more in the sellers the seller Jesse chavez was very kind and patient with me he answered each of my questions he helped me find the car I was looking for he found me the perfect price I want to thank the manager for understanding the needs of each client.
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Great experience with Duff Joy and finance manager Aaron. They streamlined the process, explained everything and treated me great. Highly recommend Duff and his team, I doubt I will buy anywhere else again.
Vanessa is fabulous! She was patient as it took a few days to get all the paperwork together and took her time to set up my phone and explain all the gadgets to me. I will definitely recommend her to anyone I know needing a new vehicle!
Had a very enjoyable exeriance when looking for a new used car at Toyota Carlsbad. Alex Nagdi made it easy in choosing the right vehicle for me and in my budget too. I will highly recommend.
Toyota Express. Don t believe it. Just because they make an offer doesn t mean it is actually an offer. I really wasn t expecting Toyota Carlsbad to be the ones to be a caricature of the car salesman. But, be prepared for the bait and switch and lies. . Really a disappointment. As a result I found a standup sales guy at Mossy Toyota, that was the bonus for me...was treated so well there. Maybe Toyota Carlsbad is just too big.
Lou is the quintessential Salesman! He probed to find out exactly what we were looking for and guided us all the way. He specifically helped my wife understand all the ins & outs of our new car. The whole process was a pleasure and we would not hesitate to recommend Toyota Carlsbad to our friends.
Unique complications made the process much more difficult than it should normally be, but Natalie was calm and professional throughout. She and Omar worked pretty hard to meet our expectations as well. Thank you to the whole Toyota team for getting it done!
This is the quickest and smoothest car purchase I have ever experienced. Salesman Lou Winnser was at the door when I arrived, as if waiting for me. He said that is what he usually do all day. Boy, he was extremely helpful! I told him the kind of car I wanted, the year and the model. He told me there were only two left on the lot. Do I really need a heated lumbar support? What about this other feature? Do I really need it? If not, there is a less-expensive model that does not have these two features costing a few thousands less. I ended up buying the less expensive model that is within my budget. Elma Alfaraj was also wonderful to work with. She was very efficient with the paperwork and we had many laughs. When all the paperwork was signed, Lou came took me to my car and explained all the mind-boggling features in the car I just bought. That saves me a lot of time reading the manual. I highly recommend the Toyota Carlsbad as the place to go buy any Toyota you need. Great service, caring salespersons and support staff, and good price!
I had a positive experience at this dealership. I enjoyed purchasing my car through Johnnie who was very friendly, efficient, and fair. Another little bonus was the Starbucks machine in the customer waiting room! Free coffee always makes the tedious paperwork of purchasing a new car much better. I love my new car and feel that I was given a fantastic price. Overall, a great dealership experience!
Such a good experience at Toyota of Carlsbad! Got the pleasure of working with Duff Joy and David. They helped me buy a new 2018 corolla efficiently and helpfully. I genuinely feel like they had my best interest in mind the whole time. I highly reccomend these two and will definitely be coming back to them next time!
I had been looking for a used Prius for a while now and I had saved several cars over the past year and was contacted by the sales person Julio Aquino each time. Every time he contacted me even though I didn't buy a car he was pleasant and knowledgeable friendly and professional. So when I finally did settle on a unit I schedule a test drive I showed up I bought the car the experience in the financing office with Tracy was excellent and professional and friendly and to top it off I've got a very good deal on a very good solid used vehicle. Don't be shy go in and ask for Julio he'll take really good care of you
Thank you Toyota Carlsbad. This location was worth driving 80 miles for despite many closer dealerships. Their customer service is my favorite so far and Vanessa got me what I was looking and is a pleasure to work with.
The service I received was amazing! Mo worked with me to get my payments to where I needed to be. He even drove to my dad s house to get his signatures since my dad is a CPA and was too busy to come in! I m so glad I came in today and got the car I wanted. Toyota cars are the best and the service is 5 star!
I had a great experience at Toyota Carlsbad! I made an appointment with sales consultant Cesar Roman, and he was very friendly and easy to work with. I traded in my used SUV for a new 2016 Highlander, and I couldn't be happier! He was very More
When I drove on to the lot I drove up in my 2005 Corolla, Yes it is Older , Yes it has close to 225,000 Miles on it, Yes it has a lot of wear and tear . The Sales guys standing outside just looked at me and played me no attention so I started walking around and about 15 minutes later a Lovely Woman Named Vanessa Macormic came up to me and asked if anyone offered to help me , I said no none even approached me. She Apologized and said is there any I can do to help ? I explain to her that I was looking for a truck around a certain price range , with specific things 4 wheel drive , crew cab , even a certain color , After talking for a few minutes I told her to be honest , and she politely said at that price range we will not have anything. Gave her my Phone number and asked if she ran into something to please call me , Well she called me that night with her manager we talked for a few minutes and said they might have something for me , Well I can tell you that Vanessa was there every minute of the way in high heels walking the inventory on their lot to find me something I liked . Well I found a truck I liked well about my price range ofcourse, But Vanessa and Ray her manager got me very close to price i wanted to pay and when i say close i mean about $1,000 difference, i was so happy that Vanessa actually took the time to really help a frustrated man . Every other dealership that I had gone to in the past to weeks only tried to move me up and spend a lot more money... Well I purchased my Tacoma exactly how I wanted it , even with a few extras. Best part about it is that I felt Vanessa actually listened to what her client was saying . The only reason for the 4 stars is because of when I first pulled up I felt very judged ... Well guess what yes I can afford a truck and I am keeping my little Corolla till the wells fall off !!!
The buying process was very easy and i had to return my rental right down the street so they picked me up from the rental place back to Toyota which was super nice. I went in once to test drive a few cars and didn t find one I was in love with and they didn t pressure me to buy. They kept in touch to schedule another visit to find one I was happy with And I ended up buying a new car on my second visit.
I was skeptical of using a used dealership to by a car just because everyone around me always said they are just out for the sale you can t trust them.. but then Randy stepped in the picture. He was over the top in customer service! He was super relaxed and allowed my wife and I to explore all there cars on the lot and was not salesy at all. He just went over the top to exceed our expectations. I found a 2013 Kia Optima sxl and test drove it 2 times and bought it. 2 days after I bought it I noticed the alignement was out and the breaks were squeaking. Randy took care of me even when he wasn t at work!! He called in a favor and had me bring my car back in and they fixed the alignment and ended up replacing a tire that had an unsuspected nail in it and wasn t safe to drive, all for free at no expense to me! And this wasn t apart of the warranty, they didn t have to do that. Because of this kind of over the top service I will come back and send all of my friends and family to Randy for a car! Also shout out to the guy that handled the final paperwork in buying the car!! You were Hilarious and the icing on the cake of this experience! O Also shout out to Scott Snow for going the extra mile and picking me up from work and making the new tire happen!! All around 6 stars if there was such a thing excellent experience!
About a month ago I bought a new 2015 Avalon Hybrid for my wife... For anyone that has done research on this particular car knows that it's amazing.... However the real reason I'm writing, is to tell you about my sales experience. Jose Sanchez was my salesperson and to say that he is/was ONLY a consummate professional would be a gross understatement on my part. Jose is extremely knowledgable as you would expect but more than that it is obvious that this man truly enjoys what he is doing which extends into the meticulous care that he gives his customers.... I have bought more than a few cars & I can honestly say this was completely painless... Jose turned "something" that in the past could be categorized as dreary; into a fun experience. He was fair, honest and went way out of his way to explain the entire process clearly & even got us a better deal than I originally thought my wife & I would be able to swing.... So if you are interested in a Toyota I would HIGHLY recommend seeing him.
Sales Consultant Emily Harvey provided us with fantastic service every time I reached out with questions or clarifications, and made the process very easy. Would definitely recommend!
WARNING: This coming from a "valued customer" that had purchased a few vehicles through them. Do not give business to them if you need to trade in a vehicle you purchased from the same dealership. Worst experience I've ever had. I initially went in to talk about options with existing lease and ended up trading the car in for a new lease. In all honesty, they gave a decent deal, but overall the entire experience cost more money that they put it out to be. I will never be going back and am even questioning if I will ever get another Toyota. Every process belonged with a separate party where they didn't have any idea of where in the lease termination process was.
Recently took my 2013 Scion FR-S in for service and was invited by Oscar Araiza to participate in Toyota's "Upgrade Program"--to upgrade to the latest version of the car I own. I told him I always wanted to test drive a Scion FR-S with a stick shift; so, Instead of waiting in the reception area for my 2013 Scion FR-S to be serviced, he introduced me to Eman Northrup, Sales Consultant.
Eman took me over to the Toyota/Scion sales at 5424 Paseo Del Norte where he introduced me to a red 2015 Scion FR-S that had a standard transmission.
The minute I sat behind the wheel and drove it out on the street, I was hooked. Eman made it possible for me to be able to upgrade to this newer, fantastic car!
Adel Soliman, Finance Manager, put it all together for me and prepared many documents for my signature.
All in all it was a GREAT experience! I am a happy camper, thanks to them!
This our third car that we have purchased from Toyota of Carlsbad and they continue to have 5-star sales consultants and service.
Our sales consultant, Moe E. made our new car purchase easy and efficient. We already knew what we wanted, so it was great that Moe immediately understood that and got things underway. He also took the time to show us important features of the car and invited us to call him if we needed to go through any of the features of the car.
It was such a great experience from start to finish! I did an inquiry online and within minutes had someone call and set up a test drive for me. After getting there I fell in love and by the end of it left with a new car. The sales staff and financial staff were amazing and I d definitely recommend this place to anyone.
Thank you so much to Martin Suarez and Adriana Lopez for helping me buy my first vehicle. Adriana patiently accompanied me as I test-drove multiple cars in the lot, and gave me informative advice. Martin worked with me to make me feel comfortable about all the details involved. I really appreciated the friendly service with a family feel. I was extremely happy with my experience at Toyota Carlsbad, and I love my car!
Great experience and service at Toyota of Carlsbad, Randy Hollingworth went above and beyond. He cares about the customer and will do whatever it takes to make you happy without the pressure that most dealerships put on the buyer. Overall satisfied and will return when ready to purchase another vehicle!
Had awesome experiece at Carlsbad Toyota. Omar was great and I couldn't of asked for a better deal. Eveyone I came in contact with the day of my purchase was very friendly, knowledgeable and made the whole process easy .
Anthony Urias was a very knowledgeable and friendly salesman to work with. He was very professional and knew everything about the used Jeep Wrangler I purchased. He is a caring individual and was a pleasure to work with. I would recommend him to anyone I know. He is a true asset to Toyota Carlsbad! Thank you for a wonderful transaction.
Staff was very courteous, professional, and could answer every technical and financial question. Very On it . Process of financing was very rapid. From choice of car to out the door took 5 hours.
Love shopping here. It is a great group of people and they always make buying a car a pleasurable experience. Bob in the fleet department is very personable and makes purchasing a vehicle stress free.
The entire experience at Carlsbad Toyota was perfect. Went to look at a car. Found one and two hours later had a new car and they made the exact deal I wanted. It was perfect.
Toyota of Carlsbad is simply amazing & professional in every regard! Patrick went way beyond to assist me with every question & detail & Nikki was a joy to work with in finance-- thanks to everyone!! I love my new Prius!!!!
I m so happy i came up to Toyota location in Carlsbad. Duff Joy was very knowledgeable and personable. I found exactly what i was looking for with a great price! I will definitely be back for my next car
Not good dealership!!!! I apply so many times for a car for a approved and no one or anybody has contact me!!!! Shame shame shame. Please stay away from them... I suggest go elsewhere not here!!!!
I came in search of a new vehicle after learning the cost required to fix my old one. Javier assisted me and was very friendly and courteous through the whole process. He did not pressure me but simply showed me the latest models of my old car and some comparable ones. He guided me through the purchasing process and was very helpful.
Our visit to Toyota was exceptional I brought my whole family and we were treated as such. Moe work with us for as long as it took to get us what we wanted I'm so grateful we even got freshly baked chocolate chip cookies . I highly recommend Toyota of Carlsbad not only for the exceptional customer service but the attention to our family's needs thank you Gus for pairing us with Moe. Feeling blessed!
I took my family, wife and two daughters, to Toyota Carlsbad on Saturday at approximately 1:30pm to go look at two different vehicles. We were deciding between two different ones at Toyota (different styles) and one over at Weseloh Chevrolet. Like a shark seeking prey within minutes of walking in the parking lot a salesman approached and asked if we were looking to buy a car that day, I let him know we were trying to decide between a couple styles and what best would fit our family, and asked if he could get the keys to open one and possibly test drive. He had said he would but seemed rude and short after we made it clear we were still in the research phase not buying mode, he said "I'll be right back, let me go check something". 25 minutes passed after that with no return nor help from him. So instead of seeing any car that day at Toyota we stood helpless in the lot, I went to the office but was waved off by someone inside on the phone. This all happened after last Saturday when we were approached by a salesman who saw us looking at the Sequoia and gave a look when we were letting him know we were considering it but tried pushing us to the Rav4 saying it would suit us better. Thank you Toyota Carlsbad for proving how worthless, careless, and totally rapacious your salesman are. Through the years I have bought two vehicles from you, never again will I make that mistake.
I am writing this review on behalf of my grandmother in Oceanside, CA., since she's not familiar with social media, but wants everyone to know of one of the few good experiences she's had in her life when buying a new car. The following is what she wanted everyone to know. "I am a 76 year old widowed woman and was very happy with my purchase. They could have very easily taken advantage of me during the purchase of my Camry but they were very respectful with my budget and other needs. The sales manager, Michael Boone, was very patient with setting up and explaining all of the new technologies. I would definitely recommend Carlsbad Toyota to anyone looking for a car and would definitely go back for my next one." Mary Anne, Oceanside.
Every time we go in our visits are always pleasant ones. We always work with Martin Suarez, he's an angel and a great person. Understanding and will do what he can to get you in the car you prefer. No pushing or shoving, does it all on your own time and decision.
Brought my Celica in for a clutch and they fixed it. Although there was a winding noise that I complained about, they told me everything was fine. Less than a year later, at 20,000, the clutch went out again. I brought it in and they fixed it again, another $650. This time it didn't make a noise and the clutch lasted for years. The service guys were nice although they don't want to take responsibility for their errors. Buyer beware.
The new car area is actually pretty decent. Lots of Toyota certified cars although the sales staff was a revolving door. I'd never buy a car here due to my bad experience in service.
Experience was great. Emily Harvey and the staff were extremely helpful. They were willing to work with us in all aspects of buying a car. I will recommend them to my friends and family. A+++++
My car had recently been totaled leaving me with no trade-in and only a small down payment. My dream vehicle was a Toyota Sienna which I thought would be perfect for our growing family, but I didn't think it would be possible on my budget. I had never leased a vehicle before and the team at Toyota Carlsbad explained my options with no pressure and got me into a lease that made owning our dream car possible. We are so thrilled with our new Toyota Sienna and the amazing service we received. We felt like royalty the entire time we were there. I would highly recommend Toyota Carlsbad to anyone!
Duff Joy (internet and fleet sales manager) David (sales) Nikki (finance) These three people make this dealership. I've never had such a smooth and wonderful experience buying a car. From beginning to end it was a pleasant and no pressure environment. I'm a customer for life with this crew!
I had a great experience with randy Hollingsworth I explained what I wanted he was quick to show me a car in my price range he made my experience very easy and quick I was very happy with the hole experience thanks randy
There was no hard sale since we pre-negotiated the price. All sale associates and manager were very professional and courtesy to us. Even though the lady at the finance dept., was very cheerful. We had a pleasant and great purchasing experience at Toyota Carlsbad. Thank you!
Hi this is Fernando We were very happy with the way they treat us everything happened so fast we thank Moe specially for his help we really appreciate it and definitely recommend him thanks again
I had a no-pressure no-shenanigans good time buying a used car here. I was dreading going because I wasn't in the mood for haggling and didn't want to be told I needed a car that I didn't. Alex Nagdi was friendly without all the BS usually associated with "friendly" car salesmen. The next time I want to buy a car, I will definately give Alex a call.
The experience with Toyota Carlsbad was great. The people that helped us (John Lagudis, Rick Vannoy, and Bob B.) were very helpful and informative. They walked us through all aspects of purchasing a new vehicle and made us feel that we received a great price for it. I feel that it was a fair and honest deal. The best part is when you come out of the dealership excited about your new vehicle. They also have a great service department to back up their sales team. I will buy from Toyota Carlsbad again.
Went to look at the Prius Prime on a weeknight. The gentleman who helped us was well informed but friendly and not too pushy. Our expectations for the experience we're low of course, but we were pleasantly surprised. We'd be happy to do business with them in the future.
I test drove 1/2 dozen cars at different dealerships before deciding to look at the Rav4 Hybrid. Giovanni took us for a test ride and was super informative and Danny (our salesman) spent quite a bit of time looking for the exact vehicle I wanted. The process was pretty easy (not quick) but everyone was really nice/friendly and in the end I got a new car with 0% interest! I love it so far ;-)
We live in Escondido and the difference of the two repair shops is light years different! I cannot believe the professionalism and kind people! We now have a NEW service shop to go to for sure!!
The customer service was excellent right from the get go made us feel like we were old friends who wanted the best for us. I loved it and will definitely go back soon
We just bought a Toyota Hylander from Toyota Carlsbad. Craig Kolk, our salesman was the reason we bought this SUV. The other sales guys seemed only focused on commission and we were ready to go elsewhere when Craig stepped up to give as a test drive. He was upfront and knowledge. It was a pleasure to do business with him and Toyota Carlsbad.
Jesse Chavez was my sales consultant and he provided great, hassle free service. I was out of there sooner than I expected with my new (to me) Tundra. Happy all around.
Alex Ordonez is one of the best fleet managers at this dealership. He spends the time to really make sure you are walking away with the car of your dreams!
Went to the used car side of Toyota and had an amazing experience. Not what I expected at all, the salesman seem very interested on meeting all my needs and just wanted to show me my options. Didn't feel any pressured to buy at all. Roy! You're the man. Thanks.
From the minute we arrived, until the minute we left with our Rav4 Limited, it was a very professional and great experience. Lou greeted us outside and took us right to an area of cars that we were interested in. Within minutes, we were in the car and test driving. No need for Lou to run inside and get the "right" key. All automated with their keyfobs. Fabulous idea. We are so pleased with the overall experience. Lou was a great salesman. Leo was our "finance" man and he was pleasant and so efficient. Even the Sales Manager came by and introduced himself and thanked "us" for coming in. Later he thanked "us" again for the sale. I can't say enough about Hoehn Toyota Carlsbad. The selection was amazing, but it really helps to have great staff on board. We had been looking at several different car dealerships. I must say, the experience at Toyota Carlsbad was heads above any of our other stops.
We just purchased a 2019 Toyota Tacoma 4WD from Vanessa. She was great in walking us though all of the trucks we tried and comparing the different options. We also bought a Toyota Camry SE back in 2014, there's nothing but great things to say about this sales team. Compared to previous car buying experiences, we felt no pressure to buy and were not overwhelmed by the amount of information the loan process takes. I just bought a new truck but I can say my next one will come from Carlsbad Toyota when the time comes.
Just finished buying our 6th car from Toyota Carlsbad. It always has been a positive buying experience. Bob Bamoradi has sold us the last 3 and I highly recommend him.
Mike Williams was so professional from start to finish. Got me what i asked for when i asked for it and had me in and out in uner an hour to buy a car!!!!
I am extremely satisfied with the way this location did business. They were honest, up front, and no surprises! They kept their word, and got me into a new 2017 Camry SE when about 10 other dealers said it couldn't be done. This location will have my business for the years to come. Thank you for making buying this car a painless process! I didn't have to be there all day to get what I wanted, and they had the car ready when I got there. The drive is well worth it, wherever you are coming from!
What an amazing experience for my car shopping! I couldn't ask for better service. Dara was amazing and helped me find the right vehicle, very knowledgeable, listened & answered my question. Very fair on my trade in value and helped me to get to the payment I wanted to be. Even by me going late at night, I was able to truly experience the hassle free car shopping experience. Thank you Dara!
Incredible service by far the best experience I have ever had buying a vehicle. I was out of the dealership with keys in my hand in 45 min. The level of service and professionalism was by far top notch . Doug Joy and Mandy were outstanding !
I was looking for replacement vehicle after my accident. Toyota Carlsbad was the only dealership that seemed to really want my business. Dara was very helpful with showing me features of a 2018 Tacoma and answering my questions. He made me feel comfortable throughout the whole process. Elma in Financing was also a great help. She too answered any questions and/or concerns that I had. Overall it was a greater experience than I was expecting. Thank you both for making this event less stressful than I had expected!
We were recently in the market to purchase a new 2015 Highlander and decided to contact Duff Joy of Toyota Carlsbad, as we had purchased two Avalons through him and were very satisfied with the overall process and price offered through the Costco Auto Buying Program. We showed up at the dealership without an appointment to primarily check the colors that Toyota was offering on Highlanders. We had done a lot of on-line research, so we were familiar with the colors, but wanted to see a vehicle of our color choice in person. Duff was busy with a customer, but we were greeted by Alex Ordonez. After explaining our desires and concerns reference the purchase of a Highlander, Alex answered all of our questions and initiated the process of locating a vehicle that closely matched our model, color and equipment desires. The following day, Alex called to say that they had located a vehicle that was very close to what we had requested in Tustin. The vehicle was transported to Carlsbad and we purchased it. We were a bit disappointed that Toyota Carlsbad had decided not to participate in the Costco Buying Program on Highlanders. Apparently, because of the popularity of the newly remodeled Highlander, Toyota Carlsbad felt they could sell Highlanders without an incentive, thereby forgoing the discounted price they would have to offer through the Costco Buying Program. They also were not offering 0% financing, as they were offering on Avalons and other Toyota models. These decisions were made by the dealership and in no way reflected upon the service provided by Alex, which was excellent. We were turned over to Leo for the paperwork/financing portion of the buying process. He was personable and knowledgeable and the process went smoothly. The only part of the financing process that left a bit of reservation/buyers remorse was the Toyota Extra Care Vehicle Service Agreement that was offered unexpectedly. It was a totally optional offer and we could have elected to say "no thanks", we'll take the vehicle as is, but, perhaps under the umbrella of the circumstances, we thought that it sounded ok at the time and agreed to it. Of course, nobody wants things to go wrong with their vehicle just to get some use out of an agreement, but it's like insurance.....should I pay extra for this service because I may wish I had it or will I likely regret paying extra because I'll probably never need it. If Toyota wants to include this Extra Care Service Agreement in conjunction with the financing paperwork, it probably should be offered with a "cooling off" clause, as customers have to make their choice on the spur of the moment and are perhaps a bit vulnerable. Our overall experience at Toyota Carlsbad was a positive one.
Came in to look at cars. Mike Williams was the man that helped us. He was awesome! He was so helpful and got us in and out. We will definitely be coming back when we are ready for another car. Thanks Mike! You made our car buying experience a good one
Frank was the salesman and he was great! He was very informative, showed me a variety of cars and helped make the whole process easier. He was patient and stayed with us from the beginning all the way to the end when I drove off in my new car. Tim was in charge of the finances and he spoke to us in Spanish and English to make sure my mom could be a part of the process as well.He answered all of our questions, made recommendations but never tried to push anything on us. He was also very fast and efficient. Thank you so much to the both of them for making my car buying experience a memorable one!
Emily and Nikki were amazing to work with. Purchasing my car was the easiest and quickest experience I have ever had. I would definitely recommend coming here for your next car purchase. I was very pleased and love my new car!
Oh What a Feeling, Toyota! I stepped onto the lot thinking I wanted a 4 cylinder access cab. After a few quick test drives and some more searching and a look at the numbers, I drove away in an incredible Tacoma TRD Sport, crew cab. I can t thank RICH DOWDY and DILLION WETEZEL enough. I wanted a 6ft bed and room for friends to be comfy. I got everything I dreamed of and so much more in this truck. These guys showed me every option until, together, we found what was best. They were polite and expeditious. Great service and the best product go hand at Toyota in Carlsbad!
Toyota Carlsbad makes it easy to buy the car you want. Johnnie in sales is the best. See him & you'll feel really good about the whole transaction. I went to Carlsbad from South Orange County for the service & great experience at Toyota Carlsbad.