Dakota James

Review of TOYOTA CARLSBAD

I was skeptical of using a used dealership to by a...

I was skeptical of using a used dealership to by a car just because everyone around me always said they are just out for the sale you can t trust them.. but then Randy stepped in the picture. He was over the top in customer service! He was super relaxed and allowed my wife and I to explore all there cars on the lot and was not salesy at all. He just went over the top to exceed our expectations. I found a 2013 Kia Optima sxl and test drove it 2 times and bought it. 2 days after I bought it I noticed the alignement was out and the breaks were squeaking. Randy took care of me even when he wasn t at work!! He called in a favor and had me bring my car back in and they fixed the alignment and ended up replacing a tire that had an unsuspected nail in it and wasn t safe to drive, all for free at no expense to me! And this wasn t apart of the warranty, they didn t have to do that. Because of this kind of over the top service I will come back and send all of my friends and family to Randy for a car!
Also shout out to the guy that handled the final paperwork in buying the car!! You were Hilarious and the icing on the cake of this experience!
O Also shout out to Scott Snow for going the extra mile and picking me up from work and making the new tire happen!!
All around 6 stars if there was such a thing excellent experience!