TopDelivery Reviews

I recommend the company for cooperation. I have been cooperating with them for a long time

September 6 received SMSku that the order arrived in Khabarovsk. Today is September 11th, still can not get the package. On the site I drive in the order number from the message - writes that there is no such order. The telephone number indicated on the site works only according to Moscow time, no other contacts are indicated. Well, in general EVERYTHING VERY BAD

Disgusting courier service! Due to their fault, I and my clients lost about 10 orders from Kupi vip in a month. They categorically refuse to postpone delivery to another day, they simply refuse the order. They do not send a delivery message on time, their messages come simplyfactumrm. They themselves disrupt deliveries and talk about it only after a long wait for the courier. Couriers are rude! Dear sellers, think about who you are working with and whether you can save on shipping! Lose clients! For example, both I and my clients are forced to refuse the services of stores that deliver through this company.

The horror is just some. Why be called a delivery service and not deliver anything on time!?

Worst company !!!
Parcel delivery from Moscow to Krasnodar.
In Krasnodar, the courier informed him of his arrival in 20 minutes (nonsense! Apparently we should sit him all day and wait so as not to miss). It turned out that when filling out the order, the recipient and the sender were mixed up. The courier did not bother - he left. A week after we ourselves !!! They called the office to clarify the issue. After another 4 days, the courier again in 20 minutes, and again the confusion with the addressee: the office did not inform its employee. They did not wait for the courier: the package was not delivered again. Another 4 days passed. Again the courier s call, again confusion with the addressee. This time ALL was canceled !!! plans and trips to get the package !!!!
Bottom line: 2+ weeks of delivery with hassle. Worst work organization that I know!

I was very pleased with the service. I was not there when the delivery time began, but the courier, when he called to warn about departure, calmly responded to this and simply offered to come when it would be convenient for me. Without reproaches and sighs, as sometimes happens, and just arrived a couple of hours later, again calling in advance and making sure that I am ok now. I think if I missed the delivery time again, he would also calmly react. It seems to me that this is exactly what an ideal service looks like - when they talk to you as to a person and enter your position. I liked the politeness and clarity)

The order was not delivered on the day it was appointed, as the courier allegedly did not get through. There were no calls from the courier, not one. The support service is evading a direct answer, saying that they did not have my number (which they called on the day before and ordered delivery). Worst delivery service

I came to the pick-up point an hour before closing. Closed. No ads. The phone doesn't answer. The hotline said they knew nothing and did not know. 5 carrier pigeons out of 10.

Everything is fine, it's all time advise everyone, you can not be afraid of anything

THE PACKAGE WILL NOT BE ABLE TO DELIVER WEEKS WITH maytoys !!!!!!

Disgusting. I ve been waiting for my order for more than a week, apparently, the couriers are overloaded and for the fourth time they have been calling and saying that they do not have time to deliver. Yesterday I just didn t arrive without calling. If you are ready to wait a month for your package, choose this "service".

They didn t deliver the order, I m calling the second day, and no one knows anything, they can only postpone the receipt time for almost a whole week!

I have been working with Topdelivery for over a year. I am satisfied with everything, the terms are quick, there are many delivery cities, money without delays. I decided to write a review, because once again they quickly responded and helped to resolve the issue with the buyer. Thanks to our manager, as always, quickly and professionally!

disgusting delivery. ordered a birthday present. at first they set the delivery date one day earlier than it was indicated when ordering (I was on a business trip and could not meet), so I moved it to the desired day. on that day they called and said that they could not deliver and were postponing the delivery for another 2 days, then they called and said that they were postponing for 3 days. by this time you can already wait for the next birthday.
the call center cannot figure it out, they blatantly lie that the delivery was postponed for 2 days, because the client was not at home. but I sat and waited for delivery that day, as it was established when ordering and confirmed by the call center earlier

Disgusting delivery service.
We ordered the first time we were taken the order for a week and fed breakfast.
Now they ordered again and again they are taking me 4 days, transferring each time to tomorrow.
They that people think do not work, they do not have their own affairs?
You will no longer have to order anything in the online store because of this complete delivery service.

The pick-up point is conveniently located, they issued the parcel quickly, there are no queues, they gave the goods

For the first time I encounter such a work of the delivery service. They send a letter to the post office saying they can not get through, although no one even tried to call! On the phone of the hotline, they are trying to convince me that they still did not get through. With difficulty I phoned myself by the number indicated in the letter, the girl answered, well, just an incredible hamster, talking in her jargon what that! I do not think that in normal organizations, employees allow themselves to talk to customers that way. I'm impressed. Very much I do not advise, well if only you like when you are lying and rude.

This is not a delivery service ... On the site you drive in the order number from SMS, it turns out that this is not the order number by which you can track the parcel ... You need to pick up the letter and after a long search in the text of the information, you can find another number that and will be the desired order number. Calling the help desk, I was not very politely answered where my order is and when it will arrive in my city. There is no desire to reuse the services of this company ..

I don t receive the order the second day, manager Pavel lied to the point of delivery that I canceled the order, he said in the morning that he would call me back, as a result did not call me back, and spent the second day on his time, I hope that you will improve.

It's terrible, no one agrees the date and time of delivery, they do not take the tubes. Why so work at all?

It s very simple - they didn t deliver it, the child had a matinee, but they called me and said that they would not bring me on time. Order on the 9th in the evening, and wanted to bring 13 !!!!. Why not warn that the delivery is problematic? So I bought an express delivery, or ordered in another store? What kind of attitude ?? I personally, basically, will not order in a store that works with Topdelivery

The order should have been brought from 14:00 to 18:00, the delivery man calls: he says that he will be with me in 15 minutes. I wait an hour, no.
I m calling: I m saying I won t come.
And when? And silence .... I read the reviews and realized that they won t give the check ... I was waiting for the order from Levi's, I will refuse. It's good that I did not pay on the site.

We use this service. A fairly understandable personal account. There are no complaints: they always deliver on time.

The courier was rude, everything is very sad ... a shabby office ...

The printing house transferred the order on November 22, and on November 26, the order was not delivered. Twice transferred "for technical reasons." November 27, the receipt of the order has already become irrelevant. Order number 2770739

Disgusting service, operators, couriers are absolutely not interconnected with each other, a complete mess. I do not recommend anyone contact this company. I rarely write bad reviews, but they just got me out of their incompetence. I still don t understand how they still work.

A week is fed breakfast. I have not yet made a package with toys. Either the car broke down - they apparently had one - they confused the days, then in general - but we don t know why they didn t deliver it. Like this. Never again. These are crooked, incompetent people.

terrible service, terrible operator tone and disgusting service. a request to all self-respecting shops and organizations - never ask for delivery services in this office.

They should have delivered the package on December 29th. On this day only in the evening the girl called and said that the package would be delivered on December 31, 100% do not worry. On December 31, an SMS confirmation came that they were delivering me a parcel, but maybe a delay of two hours. As a result, the package was never delivered. There were no warning calls or SMS. Attempts to get through were unsuccessful. Relatives were left without gifts. Thank you for ruining the holiday!

Never mess with these ... delivery providers. Waste of time. The courier arrives on the wrong day on the first day, although a new address was provided to the operator in advance. Call center operators swear that they will call you back on this issue. Of course, no one is calling. The next day, the courier arrives. At the request to open the goods to check the integrity (the goods were rather fragile), he shakes with a piece of paper with the rule invented by this counter - do not open before transfer. This is what, the delivery service in our own legislative body - well done. Well, God bless them, the courier could not answer anything intelligible except to shake his piece of paper. To the question "Where is the sales receipt?" the courier was completely upset and just turned and left. Gone. Without transferring the goods. Not receiving any signatures. As a result: the order has not been received, and they probably also falsified the signature on my paper, allegedly I signed the refusal. I will understand and seek the dismissal of a negligent courier.

Very convenient point of issue with a polite girl operator. Helped check the order. I will order more, conveniently and quickly! thank!

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They have been trying to bring the order for a week already and do not have time each time (

This is the worst company that ever exists. They don t call, they lie, they decide when they should bring it or not, the louts are the most terrible ..... it s a pity that Oscar Hatman and buy VIP cooperates with such an unskilled company .. it's just awful ...

Disgusting service! I wait for the order for 7 days, the contact center does not respond, the delivery is postponed every day, the courier does not call. I haven t seen it anymore. The order was paid, and it is not clear where it is.