Equitalia S.p.A. Review

Numbers that end immediately and not very personal, and you go there to pay large sums. We are dairy cows

Bad .... and bad the person they call manager ... at the supermarket they are more presentable ..... shameful .... don't go to Via Aurelia if you don't want to spend all morning sitting to see the doors closed

The atmosphere here is that of prisons, reception centers, some family homes or hospitals. The staff is as hard as stone, ruthless, the like lined up with you suspicious, ready to take you against you. The resentment here is horizontal, everyone hates everyone, few look to the upper floors to address their curses.
During the hours of standing up, in the heat (I didn't have the sun on, I think, due to a design mistake), I couldn't help comparing my experiences in the corresponding institutions in Amsterdam and Paris, where I also lived before internet, and wonder why there is not at all like that. Up there it is, believe me, a normal experience.
Until computerization maybe we could even believe that it was not designed for art, now no, there is clearly a subversive intent in those who plan the functioning of these institutions, because designing them for normal functioning would require very few resources in the information age.
Someone in the institutions wants to put the citizen against the state. Look for him and find him if you care about your system! Here is served the true subversive, much more dangerous, in order of danger, than philosophers (real), shrewd consumers, pacifists, anarchists and terrorists. Acchiappatelo! (Mica will be so difficult then, someone has to have signed us, start with him!)

Apart from the fact that it is never pleasant to go to Equitalia the overcrowding and the biblical expectations make it a real torture

Comfortable and spacious room, very friendly and welcoming staff
Excellent first and second fish, all in all the bill was honest and they offered me even the rescheduling
Highly recommended!

Completely inadequate service! People call to get an address on where to go to pay and they don't tell you anything! They treat you very badly, they respond with altered and scornful tones! Needless to call so much they don't work! They answer annoyed and nothing ends in a call!

I arrived at 7 in the morning at number 118.
You can at opening time and it was a deadly ambush, whoever was stronger than the shoulders and / or rude entered first.
The law of the jungle.
Never again.....

Parking is impossible.
a policeman advised me to use the parking lot of a supermarket! I entered at 9.30 and before I was waiting for deposits and refunds there were 14 people. I left after 2 hours. I have to say that a lot of time is lost because of people who do not show up when it's their turn and then ask to be called back and others who just get rid of an employee take the opportunity to ask for information while others they wait their turn.
However the staff seemed to me to be helpful and polite

I was particularly keen to congratulate the collection point in Rome, located in Via Aurelia, as in these particular and exhausting days of April 2019, although monstrous files were in progress, I had the pleasure of finding an operator at the counter named Adriano , somewhat kind, fast and competent ... maybe they were ... all ... like the latter.

Difficult to find such arrogance how much rudeness in the same person at the same time, as the desk operator 8 on 30/4 at around 2.30 pm, unprepared to say the least, should start thinking seriously about not working for the public.

"Gentlemen, I know there were only peee numbers left!" is the phrase repeated for three days in a row from 11 am. The office closes at 16.15 but these exhaust the numbers 5 or 6 hours before. Payments can be made more or less anywhere, those who have to pay in installments are forced to show up at 7 am or 8 am ... It is clear that the blame cannot fall only on the employees and that there is a shortage of personnel, I would say close this office completely, so it makes no sense to exist.