Ebony Starr

Review of Tony Group Autoplex (Tony Volk...

Tony Honda service department can't be trusted. B...

Tony Honda service department can't be trusted. Back in Nov 2017 I took my 2016 Honda pilot to them for an oil change and a recall on the Transmission system. I was informed by John that the oil change was completed but he had to order parts for the recall. In December they called to notify me that the parts were in and to bring the vehicle in. Last week while driving from Ewa to Fort Shafter to work every light on my dash came on and transmission and emissions system error codes flashed. I immediately drive my vehicle to Honda. Come to find out both Josh and John (employees) lied about ordering parts for the recall and fixing the problem. Now my entire transmission and short block has to be replaced because my transmission fluid and engine oil has been mixing. I was also informed that it will take about a month to get my vehicle back so they got me a rental (Dodge Caravan). I'm so fustratated and disappointed in the service or lack there of we have received at this location. Hopefully this doesn't happen to any other family. You guys have to do better by your customers.