Toll House Hotel Review

Classic Town Los Gatos lodging and dinning. Rooms are appointed with class and elegance. Staff is professional and friendly. Bath rooms are finished in stone and nice wall finishes and touches. Window curtains are excellent elegant and fine. A place to be discretely visited and distinguished setting

I am not giving 5 stars because the restaurant is way over priced for the quality of food served. I ve been here many times and I have to say I ve never been happy with the food I ve ordered.

Nice hotel. It'd be better if they didn't charge for coffee tho.

The music was too loud and I couldn't chat with my friends while visiting. We just ended up going somewhere else.

Quaint hotel that is dog friendly, provides roll house cookies daily and a s'mores packet, too! All in the heart of Los Gatos!

So nice. Welcoming. Just a great place to stay when down.

Great hotel and very friendly staff.
It's close to the woods, so you can really rest.
The building itself and the rooms need remodeling.

Pretty good hotel the bar and restaurant was good, rooms were nice, all around good stay

walk-in employees extremely friendly the food smells absolutely amazing and the restaurant and they give you hot cookies in the desk

Nice place in a great location.
Indoor restaurant and outdoor spaces. Ample parking.
Service adequate.

Loved the complimentary cookies, smores kits and apples. Very cute hotel, everyone was very nice

Nice quaint hotel with restaurants and stores all within walking distance. Beautiful area and hotel staff were all very nice. We stayed here during my sister's wedding nearby and they accommodated all of us. We were a pretty large group. We also catered breakfast after the wedding the next day and got to enjoy it outside that morning. The food was good quality and staff were very attentive. We had a great stay and they took care of all our needs and most importantly the bride and groom.

Quiet and clean rooms. The staff was all very friendly and helpful.

Everyone was exceptionally friendly and the hotel was clean.

I stayed about 30 years ago. It was a clean and reasonable impression.
How is it now?

The Toll House is likely the premier hotel in Los Gatos and is very clean but it is a private hotel and doesn t follow the rules that the big brands chains have in place. This will mean it is difficult for me to describe expectation.

It has a nice bar just off the lobby and a small courtyard in the center of the hotel that makes summer visits nice.

Los Gatos is also one of the few nice small town centers left. It s perfect to walk around and the local creek is nearby.
Los Gatos is also one of those old wealthy towns so expect to see the Ferrari s, McClaren s and multitude of Teslas roaming around.

As always, if you found this review useful please remember to like it. If people like the review (whether you agree or not), it encourages me to write more ;)

Great hotel but room are pretty small for the price they charge . Rooms dont have microwaves. I had the requirement to warm baby food. Overall ambience is great.

I went to toll house for an annual girls Christmas party. We had a ton of fun and got to enjoy the lounge area with enormous bears and holiday music. Over all it was a great place to sleep and have a nice drink at. I would come back.

We have stayed at the Toll House for the past few years and sadly, watched it go downhill. It's a great location because you can walk anywhere in the downtown area, but like many popular hotels, after a while they quit investing in maintenance and try to ride the wave. We have really enjoyed it here in the past, but this is likely our last stay here.
The issues we had:

-- Confusing room selection. We were immediately upgraded to a "premier king" but then found there is really no such thing. I'm not sure if it's just a marketing scam or not.
-- The carpet, wall coverings, etc. are all getting dated and need replaced. It doesn't feel much different than nice Best Western or something like that. One of the tiles on the front steps was loose and it was just blocked off rather than being fixed. The repair would have been easy.
-- We were there four days and every one of the days had business meetings going on. No problem with that other than most of the common areas are not accessible to hotel guests. They had signs up all week directing hotel guests to detour through the hallways in order to get out the front door because the lobby area was set up for refreshments for the meeting attendees. Additionally, the noise from the bar every night was much louder than it has been in the past. It really felt more like we were sleeping in a small convention center than a hotel.

If you can book this for about $150 off season and $200 in the peak, I'd still do it but otherwise I'd look on down the road.

Nice decor, food was tasty. Adequate meeting space and additional area for break outs.

Very nice place to stay, the bed and pillow felt like a cloud. We got a bottle of wine, water and snack upon our arrival. And the even offered warm cookies! Great service.

Understaffed. No bellman. Food mediocre. No room service for early departure on weekend. Tired decor. Stained, worn carpet. Gave it 2 stars for location

i stayed here for one night during my brief visit to Santa Cruz. upon arrival to my room, i found the white tiled shower sprinkled with black hairs and dirty tissues by the bed. when i asked when it was last cleaned, the said it was cleaned that morning. i have brought up the condition of the room multiple times - to the person checking me in (enrique), the person checking me out (alex), and left a voicemail for the assistant general manager (abel). i have been assured that someone will be getting back to me to address the issue. it has been 4 days and i have yet to receive a call or any sort of communication. terrible experience!

Went here for a wedding reception and stayed the night. Nice room and yummy eggs Benedict for room service in the morning.

The staff and service is friendly and helpful.

Unfortunately the walls and floors here are paper thin. That means you will hear your neighbors walking in the hallway, closing doors, footsteps upstairs, and conversations in the room next to you at all hours of the day.

So either pack ear plugs or choose another hotel.

Very fine hotel with superb customer service. Excellent hotel bar with great variety of drinks.

Had a great overnight stay with my wife. Very clean room with a nice view of the hills. Cozy atmosphere and very friendly staff. We will definitely be staying here again when we have the chance.

This place was amazing! Such a cheap price for a Los Gatos Hotel!

Friendly staff, a few things around the hotel could use updating. Disappointing that the courtyard closes at 10pm. The fitness center is a bit lacking, but better then other hotels. The inside bar is nice to have, and is walking distance to pretty much everything in town.

Cheaper than local area, charming, free cookies and apples for guests, remodelled restaurant and bar. Clean and spacious.

Very nice bedroom service and sheets. Stool a little pricey

Beautiful bar area in a very convenient part of town.

Creative cocktails and beer/bacon flight not to be missed

We ate at the restaurant outside the lobby and enjoyed our meal. Wife and I shared Brussels sprouts and a steak entree. The hotel is beautiful and so is the restaurant. Staff do their best to give top notch service.

What used to be a very nice well maintained hotel with well trained staff is now way past tired. Interior furniture in bad condition, outdoor porch dusty substandard furniture. We thought it was bad two years ago but now so awful. Some staff neglected to wear mask including front deskclerk when we checked in. No screen between us and him. Bizarre.The only good thing is good location.

Accommodation was ok, Gym was pretty good (liked the fact that it had an outside section), staff very attentive but breakfast value for money was poor. Overall it was pretty ok.

Friendly and attentive staff, gorgeous property, and scrumptious food and cocktails.

Nice place for office gathering and events in Los Gatos. Don't have huge conference rooms but great for 40 to 50 people. Serve great delicious food.

First off the staff was super friendly and helpful. The rooms were clean and spacious.

The biggest downside was that their restaurant / bar is closed. I realize it's because of Covid, but it didn't mention that on the website. I would have packed my own cocktails if I had known.

It is a great place to stay, and I'm definitely going to stay there again.

Liked the place, downtown is just right there with lots of options for food and drinks, just walking distance. Hotel restaurant is good too.

The Bloody Mary was perfect. The staff was great! The musician was good but I was watching football and didn't want to hear love ballads. See you there next Sunday around 10!

The Verge is a comfortable lounge with delicious appetizers; I recommend the fried cauliflower.

Location, rooms, staff...all great. What they did not have in house they could make recommendations close by.

Location is what drives the price but the property is a little run down. Free parking is a plus

Small restaurant, good food, but slightly overpriced. Good service at hotel. Saw a wedding whilst eating dinner. Nice cosy ceremony for a smaller group of about 40 people

Room was nice, but the staff was amazing and oh so helpful. The woman who checked me in even remembered my name when she said hi to me the next day!

Can't get a room by phone to save your life. I must have called 10 times and was asked how to direct my call. Each time I was directed to an automated line and never got any help. I finally went somewhere else. Guess they don't need business. In they end you guys SUCK.

Large spacious room luxary feel clean friendly staff and excellent location for shopping and walking at the local park

We came here as a large group. Great venue for a group dinner, customer service is excellent! They go out of their way to make sure you have a great evening. The staff did an outstanding job looking after us :-). Thank you!!

I came here for a wedding reception. This was a great event and all the staff was super friendly throughout this event. I also really like their use of their space and overall accommodations such as the comfortable outdoor couches.

My Husband and I really like this hotel, great location and the staff is so nice!

This review is in regards to booking a hotel block at Toll House for our wedding. We did so a year in advance pre-COVID, never imagining hitting a pandemic and not being able to fill all of the rooms. Despite the fact that Toll House could have kept us on the hook for our contract, they very kindly and generously canceled our wedding block with no hassle at all, making what was a very stressful rescheduling/cancellation debacle a little bit easier for us. We are incredibly grateful to them for their handling of the situation and this will be our go to hotel anytime we come home to visit our families, and we look forward to our stay there in a couple of weeks. Thank you Toll House for being wonderful to work with!!

Some parts below average and some parts above. That applies especially to front desk staff. Housekeeping knocking on my door every few minutes for a few hours because they didn't get the word that I had extended my stay, but when word filtered down, they didn't service the room. Very hard to navigate how to get in from the street and once inside, even to just find the front desk.

The hotel rooms are a little small but they're well furnished and the bar area is very nice. We got a reasonable rate to stay for Christmas and I would recommend them.

Rooms were clean and beds were incredibly comfy. Definitely will be staying here again if I'm back in the area.

We had a company event and off-site here. Great quite neighborhood with good food options around. Their service was really good and prompt.

I didn't stay here, but I met friends who were staying here. The bathroom in the lobby had feminine products available (without looking for change) which is very nice.

Nice restroom! The sum if my experience there. Enjoy!

Everyone associated with the Toll House was friendly and handled every request quickly and efficiently.

They put on a fabulous spread for our 30 year Class Reunion. "Heavy hors d'oeuvres" means "enough dinner for 100 people". Thank you for making tonight EPIC. We will always be "Forever Young"!

Great hotel. Staff is cordial and the rooms are clean. I would recommend this hotel to friends staying in the area.

Spent the day here for a work function. Service was fine. The hot water provided for tea was served in a coffee carafe, and so had the faint flavor of coffee.